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Reviews of Baymont by Wyndham Tuscaloosa

2.5 out of 5
Baymont by Wyndham Tuscaloosa
5021 Oscar Baxter Dr, Tuscaloosa, AL

Reviews

6.6
Rating 10 - Excellent. 172 out of 718 reviews" "
Rating 8 - Good. 198 out of 718 reviews" "
Rating 6 - Okay. 130 out of 718 reviews" "
Rating 4 - Poor. 107 out of 718 reviews" "
Rating 2 - Terrible. 111 out of 718 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Jody

Disliked: Property conditions & facilities
This is okay as an inexpensive stay, but the place needs a bit of maintenance. My room had a few bruises as if some 'Bama boys stayed here and messed the place up.
Stayed 1 night in Apr 2024

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Shawn

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Chazz

Business traveller
Disliked: Cleanliness, property conditions & facilities
My room smelt like marijuana, the smoke detector had been pulled from the wall, the bathtub had two cracks in the bottom and was extremely spongey, the shower head, the shower hand valve and tub spout was not properly secured. The sheets looked dingy and the swinging door latch lock was missing from the door
Stayed 2 nights in Mar 2024

10/10 Excellent

Tracey, Pearl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased w my stay. Will stay again when I the area.
Stayed 1 night in Mar 2024

2/10 Terrible

lorenzo

Disliked: Cleanliness, staff & service, property conditions & facilities
Old and out of date
Stayed 1 night in Mar 2024

4/10 Poor

Jody

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No comforter on the bed. Furniture was old and stained. Toilet leaked water into floor. TV was black and white. Door barely shut and locked. Needs updating.
Stayed 1 night in Feb 2024
Response from Luciana on Mar 5, 2024
We are sorry that you did not have a pleasant stay at our property. We have taken note of your concerns and will be working very hard to correct the issues. It is our hope that if you're in the area again, you will give us another chance.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 2 nights in Feb 2024
Response from Luciana on Mar 5, 2024
Thank you. We are always happy to hear that guests enjoyed their stay with us.

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and the staff were very friendly and accommodating.
Stayed 1 night in Jan 2024
Response from Luciana on Feb 9, 2024
DanielThank you for your response. We look forward to having you visit with us again.

10/10 Excellent

PAUL

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Luciana on Mar 5, 2024
Thank you. We are always happy to hear that guests enjoyed their stay with us.

8/10 Good

Darwin

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Luciana on Mar 5, 2024
Thank you. We are always happy to hear that guests enjoyed their stay with us.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, room comfort
Friendly
It is an older hotel so we didn’t expect new. It had everything we needed and friendly staff from the top to the bottom!!! We were very happy with our stay and will stay there again.
Stayed 2 nights in Jan 2024
Response from Luciana on Feb 9, 2024
SueThank you for your kind response. We're glad you enjoyed your stay.

2/10 Terrible

Stephen A.

Stayed 3 nights in Oct 2023
Response from Luciana on Mar 5, 2024
We are sorry that you did not have a pleasant stay at our property. It is our hope that if you're in the area again, you will give us another chance.

6/10 Okay

Michael

Business traveller
Stayed 1 night in Jan 2024
Response from Luciana on Mar 5, 2024
Thank you. We are always happy to hear that guests enjoyed their stay with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is amazing.
Stayed 2 nights in Dec 2023
Response from Luciana on Mar 5, 2024
Thank you. We are always happy to hear that guests enjoyed their stay with us.

4/10 Poor

Randy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Watch you deposit closely, had to call back to get it removed after being told at checkout it was going away, it actually posted. Stayed a month ago in the front side of the front building and the room was nice, stayed in the back of the front building and it was trash. Even a decorative unplugged house phone.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Carl, Brooklyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was worn. Sink was almost five feet up. Staff was non-caring. Drain was clogged.
Stayed 1 night in Dec 2023

6/10 Okay

Rolex

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The AC was loud it kept breaking down and the door was not shutting correctly the bathtub had green stuff all in it it was dirty the towels had old blood on them
Stayed 4 nights in Dec 2023

4/10 Poor

Laura

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Janell

Liked: Cleanliness, staff & service, property conditions & facilities
The accommodations were adequate and the staff was efficient and courteous. The problem was that the fire alarm went off late night and sleep was disturbed. There was no explanation.
Stayed 1 night in Dec 2023

2/10 Terrible

Shakeia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Kelly

Disliked: Property conditions & facilities
Staff was rude. Very thin walls. Dirty room. Never got towels or coffee.
Stayed 20 nights in Oct 2023

10/10 Excellent

Walter F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tuscaloosa stop over
The room seemed as if it had been updated recently with new bed linens and flooring but the mattress was really really firm. Most of the things were in order except for a broken curtain that let light in throughout the night, and the extra door lock was broken.
Stayed 1 night in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double the price it would have been because I stayed on an Alabama home game night, but worth the normal 72 dollar price.
Stayed 1 night in Nov 2023

10/10 Excellent

CLEM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Shirley

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room had not been cleaned. Linen on the bed had not been changed. (there was blood on the sheets) Lucky I brought my own sheets. Food left in the refrigerator, microwave not cleaned, Killed several cockroaches. All in all it was a horrible room......Will never recommend this hotel to anyone.
Stayed 2 nights in Nov 2023

4/10 Poor

William, miami

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We stayed at this property on game day and paid over $300 per night, this property is $40 a night place that is close to campus. It is clean but old and beaten, good hot water.
Stayed 2 nights in Nov 2023

4/10 Poor

Zachary

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were helpful but won’t really put much of an effort in for anything. Also the room was incredibly unclean including having unwashed towels with stains on them. The bed also did not look clean and the foldout bed had trash in it.
Stayed 4 nights in Nov 2023

4/10 Poor

Gerald

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Rebecca

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely repulsive. We paid $950 for two nights to get this. Quite frankly, we deserve a refund. I don’t even think this room is compliant with local laws (our smoke detector was ripped out of the wall). Non-smoking meant nothing. It reeked of cigarettes and the evidence was literally on the door. A cigarette was lodged in the frame. I’ve stayed here for years to cheer on Bama and this was by far our worst experience ever at any motel/hotel. We will need to find somewhere else to stay for our next gameday. Avoid this place like the plague… you might just catch it.
Response from Luciana on Nov 6, 2023
Hi Rebecca, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Kind regards, the team at Baymont.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Seriously outdated hotel. Although that could be fixed with some cleanliness, clean towels, and clean floors. For the amount being paid per night on game weekends, there could surely be some renovations done to spruce it up. However, it was a close and convenient location to the stadium and campus.
Stayed 2 nights in Nov 2023
Response from Luciana on Nov 6, 2023
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Kind regards, the team at Baymont.

2/10 Terrible

Bruce

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was full of bed bugs. They refused to issue a refund. I left and went to a different hotel.
Stayed 1 night in Oct 2023
Response from Luciana on Nov 6, 2023
Hi Bruce thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Kind regards, the team at Baymont.

2/10 Terrible

Shirley

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Towels and sheets were dirty! Toilet seat was broken, tv did not work! Refrigerator was all rusted, toiletries seemed used and the room smelled bad
Stayed 1 night in Oct 2023
Response from Luciana on Nov 6, 2023
Hi Shirley, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Kind regards, the team at Baymont.

10/10 Excellent

Kayla

Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
You get what you pay for…
The staff was absolutely wonderful. I asked for a light to be put in the room as the lights were burnt out above the sink. They came and changed it. The room was clean. The shower curtain didn’t stay closed and both sides sink to the center. The room was okay to sleep in with large safety concerns. It was a Game-day weekend so they were sold out and a room change or hotel change was not happening. For the grand I paid for 2 days, less than stellar with the taped over bullet hole in my window and a chair put in front of the adjoining door that didn’t lock on my side.
The chair in front of the door that doesn’t lock on my side to the next room
Taped over bullet hole in the window
Stayed 2 nights in Oct 2023
Response from Luciana on Nov 6, 2023
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Kind regards, the team at Baymont.

2/10 Terrible

bom

Stayed 2 nights in Oct 2023

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not somewhere I would stay again
We saw two roaches in our room and the air conditioner didn’t work
Stayed 1 night in Oct 2023
Response from Luciana on Nov 6, 2023
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Kind regards, the team at Baymont.

2/10 Terrible

Haley

Stayed 2 nights in Oct 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and everything great. Front desk clerk great
Stayed 1 night in Oct 2023
Response from Luciana on Nov 6, 2023
Hi ChrisWe are pleased to hear that we met your expectations of a great stay. Kind Regards, Team Baymont

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Desperate need for updates. Bed frame sounds broken, flooring coming up, shower peeling, furniture distressed and in poor condition, bedding & towels stained and gaps in door allow bugs to enter room from outside.
Stayed 1 night in Oct 2023
Response from Luciana on Nov 6, 2023
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Kind regards, the team at Baymont.

2/10 Terrible

Jon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room the bathroom sink didn’t work, the second room the A/C didn’t work and the third room had no soap, shower rod was broken and the A/C quit in the middle of the night. No HD tv, half the channels didn’t work, there was a cigarette butt on the floor by the bed…..they need to completely remodel the whole place…..for almost $300.00 a night on game day I expected better than that….
Stayed 2 nights in Oct 2023
Response from Luciana on Nov 6, 2023
Hi Jon, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Kind regards, the team at Baymont.

8/10 Good

Brock

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean! Bed was very comfortable. The shower was great!
Stayed 1 night in Sep 2023
Response from Luciana Hamilton on Oct 13, 2023
BrockThank you for your response. We are glad you enjoyed your stay with us and we hope to see you again soon.

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was gross, smelled like mildew/mold and the sink didn’t work, the bathroom was dirty.
Stayed 2 nights in Sep 2023

4/10 Poor

Melanie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Old and gross!
Hotel is outdated and everything is a little beat up. Bathroom was old and gross. Drain in the tub was super slow! You could hear everything from the road. It isn’t very sound proof! We were there for a game weekend. I would drive to Birmingham and Stu at a nicer hotel for a much cheaper price!
Stayed 2 nights in Sep 2023

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly! Good coffe!
Stayed 2 nights in Sep 2023
Response from Luciana on Nov 6, 2023
Hi CherylThank you!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Laura

Stayed 2 nights in Sep 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was great
Stayed 1 night in Sep 2023
Response from Luciana on Sep 18, 2023
ChrisThank you. We're glad you enjoyed your staff with us. We hope to see you again soon.