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Reviews of Regency Tunis Hotel

5 out of 5
Regency Tunis Hotel
B.P 705, Les Cotes de Carthage, La Marsa, Tunis Governorate

Reviews

7.0

Good

Rating 10 - Excellent. 33 out of 147 reviews" "
Rating 8 - Good. 52 out of 147 reviews" "
Rating 6 - Okay. 25 out of 147 reviews" "
Rating 4 - Poor. 17 out of 147 reviews" "
Rating 2 - Terrible. 20 out of 147 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Yassine

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff was very nice, welcoming, professional - and would say are the big plus of why to choose this hotel. The breakfast buffet has an impressive wide and fresh selection - another big plus. On the other hand, the hotel looks very tired - from dirty walls, damaged carpets, dark halls and broken pool chairs - the property owners maybe should spend some money on that instead of the luxury cars parked there...
Stayed 1 night in Jul 2022
Response from Dorsaf Ben Mahmoud on Jul 12, 2022
Dear Guest, Thank you for sharing your experience in our hotel . It was a pleasure to read from you . We are sorry for the inconvenience and we apologize for it. We would like to thank you for your trust and make sure that we are working to make things better. We really care about our clients and their comfort. Please give us the opportunity to welcome you back in Regency Tunis Hotel and provide you with the best level of services. Best Regards,

10/10 Excellent

Sameh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Dorsaf Ben Mahmoud on Sep 4, 2021
Cher Monsieur, C'est avec grand plaisir que nous avons pris connaissance de votre note positive, et nous tenions à vous en remercier. C'est un bonheur pour nous de savoir que vous avez apprécié votre séjour au Regency Tunis Hôtel. Nous mettons tout en œuvre pour que cela perdure. Nous sommes impatients de vous accueillir à nouveau prochainement, Cordialement,

6/10 Okay

Alaeddin

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Not nice at all
My car has accident at the parking ,, and too late fir hand me the room, it wasn’t clean at all
Stayed 2 nights in Jul 2021
Response from Dorsaf Ben Mahmoud on Sep 4, 2021
Dear Guest, Thank you for sharing your experience in our hotel . It was a pleasure to read from you . We are sorry for the inconvenience and we apologize for it. We would like to thank you for your trust and make sure that we are working to make things better. We really care about our clients and their comfort. Please give us the opportunity to welcome you back in Regency Tunis Hotel and provide you with the best level of services. Best Regards,

6/10 Okay

Mike, Washington, DC

Business traveller
Liked: Cleanliness
Disliked: Amenities
It's really important to know that this hotel is really remote: 9 miles to Carthage, and 18 to the Avenue de France (downtown). If you're there in the summer for the beach this might be fine, but it's a long taxi ride to any of the other sights. There's also no place to eat nearby except for the hotel restaurants.
Stayed 1 night in Dec 2019
Response from Dorsaf Ben Mahmoud on Dec 20, 2019
Dear Guest, Thank you for sharing your experience in our hotel . It was a pleasure to read from you . We are sorry for the inconvenience and we apologize for it. We would like to thank you for your trust and make sure that we are working to make things better. We really care about our clients and their comfort. Please give us the opportunity to welcome you back in Regency Tunis Hotel and provide you with the best level of services. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Dorsaf Ben Mahmoud on Dec 20, 2019
Cher client, Merci de partager votre expérience dans notre hôtel. Nous aimerions vous remercier pour votre confiance; Nous nous soucions vraiment de nos clients et de leur confort. S'il vous plaît, donnez-nous la possibilité de vous accueillir de nouveau au Regency Tunis Hotel et de vous fournir le meilleur niveau de services. Meilleures salutations,

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average and incois
Everything was average. The same food and drinks were different from one day to another. Service was inconsistent. Some of the waiters and waitresses were rude. I forgot three rings and a bracelet at the spa and it disappears and the staff didn’t help to find it. The rooms are spacious, but shower, lights, drawer were broken. And everything was really humid overall. Only the activities at the beach with Kader were good
Stayed 5 nights in Sep 2019
Response from Dorsaf Ben Mahmoud on Nov 19, 2019
Dear Guest, Thank you for sharing your experience in our hotel . It was a pleasure to read from you . We are sorry for the inconvenience and we apologize for it. We would like to thank you for your trust and make sure that we are working to make things better. We really care about our clients and their comfort. Please give us the opportunity to welcome you back in Regency Tunis Hotel and provide you with the best level of services. Best Regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Dorsaf Ben Mahmoud on Oct 6, 2020
Cher client, Merci de partager votre expérience dans notre hôtel. Ce fut un plaisir de vous lire. Nous nous soucions vraiment de nos clients et de leur confort. S'il vous plaît, donnez-nous la possibilité de vous accueillir de nouveau au Regency Tunis Hotel et de vous fournir le meilleur niveau de services. Meilleures salutations,

4/10 Poor

Verified traveller

Stayed 5 nights in Sep 2019
Response from Dorsaf Ben Mahmoud on Oct 6, 2020
Cher client, Merci de partager votre expérience dans notre hôtel. Ce fut un plaisir de vous lire. Nous nous soucions vraiment de nos clients et de leur confort. S'il vous plaît, donnez-nous la possibilité de vous accueillir de nouveau au Regency Tunis Hotel et de vous fournir le meilleur niveau de services. Meilleures salutations,

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2019
Response from Dorsaf Ben Mahmoud on Oct 6, 2020
Cher client, Merci de partager votre expérience dans notre hôtel. Ce fut un plaisir de vous lire. Nous nous soucions vraiment de nos clients et de leur confort. S'il vous plaît, donnez-nous la possibilité de vous accueillir de nouveau au Regency Tunis Hotel et de vous fournir le meilleur niveau de services. Meilleures salutations,

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind hospitality , welcoming staff , quick service, professional
Stayed 1 night in Jul 2019
Response from Dorsaf Ben Mahmoud on Jul 19, 2019
Dear Sir, It is with great pleasure that we took note of your positive comments, and we wanted to thank you. It is a pleasure for us to know that you enjoyed your stay at the Regency Tunis Hotel. We are doing everything possible to keep this going. We look forward to welcoming you again soon, Regards,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad service AC and toilet not working properly staff not friendly
Stayed 1 night in Jul 2019
Response from Dorsaf Ben Mahmoud on Jul 15, 2019
Dear Guest, Thank you for sharing your experience in our hotel . It was a pleasure to read from you . We are sorry for the inconvenience and we apologize for it. We would like to thank you for your trust and make sure that we are working to make things better. We really care about our clients and their comfort. Please give us the opportunity to welcome you back in Regency Tunis Hotel and provide you with the best level of services. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Dorsaf Ben Mahmoud on Oct 6, 2020
Cher client, Merci de partager votre expérience dans notre hôtel. Ce fut un plaisir de vous lire. Nous nous soucions vraiment de nos clients et de leur confort. S'il vous plaît, donnez-nous la possibilité de vous accueillir de nouveau au Regency Tunis Hotel et de vous fournir le meilleur niveau de services. Meilleures salutations,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Dorsaf Ben Mahmod on Jul 5, 2019
Cher client, Merci de partager votre expérience dans notre hôtel. Nous aimerions vous remercier pour votre confiance; Nous nous soucions vraiment de nos clients et de leur confort. S'il vous plaît, donnez-nous la possibilité de vous accueillir de nouveau au Regency Tunis Hotel et de vous fournir le meilleur niveau de services. Meilleures salutations,

10/10 Excellent

Tony, UK

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this Hotel is one of the best hotel's that I have ever stayed in, hotel was very clean, food excellent, staff very friendly and very helpful. I will most definitely be staying there again.
Stayed 1 night in May 2019
Response from DORSAF BEN MAHMOUD on May 7, 2019
Dear Sir, It is with great pleasure that we took note of your positive comments, and we wanted to thank you. It is a pleasure for us to know that you enjoyed your stay at the Regency Tunis Hotel. We are doing everything possible to keep this going. We look forward to welcoming you again soon, Regards,

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019
Response from dorsaf Ben mahmoud on May 7, 2019
Many thanks

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Was not clean Smoking policy not observed Toilet and bathrooms were without air extinguisher
Stayed 1 night in Apr 2019
Response from Dorsaf Ben Mahmoud on May 7, 2019
Dear Guest, Thank you for sharing your experience in our hotel . It was a pleasure to read from you . We are sorry for the inconvenience and we apologize for it. We would like to thank you for your trust and make sure that we are working to make things better. We really care about our clients and their comfort. Please give us the opportunity to welcome you back in Regency Tunis Hotel and provide you with the best level of services. Best Regards,

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2019
Response from Dorsaf Ben Mahmoud on Apr 22, 2019
Dear Sir; Many thans for choosing Regency Tunis Hotel. We look forward to welcoming to the REGENCY TUNIS HOTEL and assure you that we will spare no effort to make your stay with us the most enjoyable and memorable one.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the front desk personel; he was very nice and helpful in every way. I didnt like the quality of the room furniture and setting given this is a 5 star hotel. If i have to rate the room, i give it 3 star.
Stayed 1 night in Mar 2019
Response from Dorsaf Ben Mahmoud on Apr 9, 2019
Dear Sir, It is with great pleasure that we took note of your positive comments, and we wanted to thank you. It is a pleasure for us to know that you enjoyed your stay at the Regency Tunis Hotel. We are doing everything possible to keep this going. We look forward to welcoming you again soon, Regards,

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Recommeneded only during summer. It's more like resort ..
Stayed 1 night in Feb 2019
Response from Dorsaf Ben Mahmoud on Apr 9, 2019
Dear Sir, It is with great pleasure that we took note of your positive comments, and we wanted to thank you. It is a pleasure for us to know that you enjoyed your stay at the Regency Tunis Hotel. We are doing everything possible to keep this going. We look forward to welcoming you again soon, Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for one night but liked that there was a free shuttle from the airport and the hotel was a lot nicer than others I had stayed in previously for the same cost.
Stayed 1 night in Feb 2019
Response from Dorsaf ben Mahmoud on Apr 9, 2019
Dear Sir, It is with great pleasure that we took note of your positive comments, and we wanted to thank you. It is a pleasure for us to know that you enjoyed your stay at the Regency Tunis Hotel. We are doing everything possible to keep this going. We look forward to welcoming you again soon, Regards,

6/10 Okay

Charles

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Meh
The hotel is out dated and smoking will be found everywhere. There will always be a haggel to get a suitable room that doesn’t reek of disgusting smoke.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Weather was great and facilities were great too
Stayed 4 nights in Sep 2018

6/10 Okay

YOUSEF

Disliked: Cleanliness, staff & service
To be 5 stars sould be a lot of improving
To be honest with you, I do not think the real classification of this hotel is 5 stars hotel as mentioned in your website, because of so many things The restaurant buffet is very poor Cleanness should be better, especially for balcony I have suffered a lot from smoking smell in the lobby, it should be specific area for smoking and also non smoking rooms A lot of maintenance are in need especially for plumber, so there was leakage in water in bathroom which is unacceptable, and also a lot of damage were in furnitrure Again to be honest, the reception staff are very kind and helpful, I thank them in deep Sent from my Samsung Galaxy smartphone.
Response from La Direction on May 28, 2018
Dear Guest, Thank you for sharing your experience in our hotel . It was a pleasure to read from you . We are sorry for the inconvenience and we apologize for it. We would like to thank you for your trust and make sure that we are working to make things better. We really care about our clients and their comfort. Please give us the opportunity to welcome you back in Regency Tunis Hotel and provide you with the best level of services. Best Regards,

8/10 Good

YOUSEF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
As a 5 stars hotel buffet variety should be better

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel great staff
Super clean. Great staff. Thank you to the staff that kept our room so nice go us.
Stayed 8 nights in Apr 2018
Response from La Direction on Apr 27, 2018
Dear Sir, It is with great pleasure that we took note of your positive comments, and we wanted to thank you. It is a pleasure for us to know that you enjoyed your stay at the Regency Tunis Hotel. We are doing everything possible to keep this going. We look forward to welcoming you again soon, Regards,

10/10 Excellent

haytham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from La Direction on Apr 29, 2018
Cher Monsieur, C'est avec grand plaisir que nous avons pris connaissance de votre note positive, et nous tenions à vous en remercier. C'est un bonheur pour nous de savoir que vous avez apprécié votre séjour au Regency Tunis Hôtel. Nous mettons tout en œuvre pour que cela perdure. Nous sommes impatients de vous accueillir à nouveau prochainement, Cordialement,

10/10 Excellent

Tamer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Services
It was nice 3 days for a business trip, its very quite hotel and they have a very good SPA
Response from La Direction on Apr 27, 2018
Dear Sir, It is with great pleasure that we took note of your positive comments, and we wanted to thank you. It is a pleasure for us to know that you enjoyed your stay at the Regency Tunis Hotel. We are doing everything possible to keep this going. We look forward to welcoming you again soon, Regards,

8/10 Good

Ali, Qatar

Liked: Cleanliness, staff & service, room comfort
The staff kindness make it a pleasant stay
The hotel is a little bit old, the pool and beach are amazing. The staff were very kind, helpful and welcoming. They have also guest relation manager to take of all your request and resolve it on spot
Stayed 1 night in Nov 2017
Response from Guest Relation Manager on Dec 5, 2017
Dear Mr Ali, Thank you for this nice comment. We are pleased to hear that you enjoyed our facilities and staff. We hope to see you soon in our Hotel.

6/10 Okay

Tuna, Algeria

Liked: Cleanliness
Disliked: Property conditions & facilities
Nıce hotel near the beach wıth swımmıng pool.
Nead s renovatıon. In house traınnıng for the front desk personnel ıs needed . unsuffıcıent restaurant.
Stayed 5 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Very very far from the city. Old hotel. Bad staff
Check in was so terrible. Staff is not helpful. Very bad experience. Windows are very small so the room don't get enough light. All floors don't have sea view except the top two floors with the second to top getting very limited sea view. Evening employee of lounge was very mean. I will not stay in this hotel again in my life.

2/10 Terrible

Jasmine

Disliked: Cleanliness, property conditions & facilities
Disappointing hotel
Very disappointed about the hotel, it was very very bad. I had to change rooms on a number of occasions. On the first night I had absolutely no sleep due to the vermin scratching above, they have a rat infestation in the hotel mostly vermin are trapped in the air con system and living in your room above a ceiling panel. All in all not a very hygienic environment, hotel seen better days, very dated. If possible I would like to get a refund.

2/10 Terrible

Samah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Very poor service
Extremely poor service from the staff. They interfer with everything and keep asking questions. Not expected from a 5star hotel and for the price I paid. Receptionist not friendly or polite. Not even a smile. Nerver again...

8/10 Good

was good , m

Liked: Cleanliness, staff & service, room comfort
Was very good
Was very good hotel nice staff and friendly room was clean with view to the pool side

6/10 Okay

ALI

Liked: Cleanliness, staff & service
Don't recommend
It was just ok

4/10 Poor

Hassan, Jeddah

Liked: Room comfort
Disliked: Property conditions & facilities
it is good for a short trip
good for a short trip in a very calm nighbourhood

10/10 Excellent

Tabitha, Kaleva Michigan USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our weekend here
The hotel was beautiful and the service was great !!! We will certainly visit again !!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel.lovely food.friendly staff.excellent room service .will be staying there every time I go back to Tunis.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
nice hotel close to the beach
very short stay no issues at all all was good spa was good

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Ok
Stayed at this hotel a fiew times the rooms are nice service is Average at best. The Thai restaurant used to be good but last week was not that great, maybe an off day. Taxi drivers outside this hotel are terrible I would suggest to get a number of a good driver and always use him even if it means paying fair for him to come to the hotel to take you elsewhere as an honest taxi driver it will still cost you less than the ones waiting outside this hotel.

8/10 Good

Arefa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sonia, London

Liked: Cleanliness, property conditions & facilities, room comfort
Expedia Clients
We booked with Expedia so didn't have any representatives. The transfer to the hotel could have been arranged but we were not informed that we were entitled to it and so ended up having to look for a taxi. Also the flights were booked with Alitalia which meant huge delays and lost baggages. The only two restaurants available at the time offered very beautiful menu but the Thai restaurant has better service. The staff there were really great and professional. The Tunisian restaurant was ok but the staff were not so good. The hotel in general was great but it lacked live entertainment (loud or quiet) and the only attempt to entertain in the bar for instance was to put a fashion show on TV all day long! The beach was ok but the gates were locked by 7 or 8 and so when we tried to walk for a bit after our evening meal we found that we're imprisoned inside our pink castle for the night with not very much to do. In the end of our stay, the hotel kindly took us to the airport free off charge but forgot to mention that we needed to buy a stamp, which caused us a trouble.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Ghazi, Tunis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Service, tired facilities
Terrible service from check-In to Check-out. Very unfriendly staff, aggressive security when leaving and entering hotel. Rooms were not clean and hallway carpets need replacement. It is unfortunate that a hotel with such great location can be a bad experience, mostly due to bad mannerism. Do not recommend this to anyone, there are other good choices nearby.

8/10 Good

Anand, Dubai

Liked: Cleanliness
Disliked: Staff & service
Comfortable stay, limited options
Nice Garden & beach Italian restaurant is a no go Thai food is awesome, must go! Room service is very slow A good walk to rooms from lift comfortable bed courteous but slow staff huge pool - looks great place is old but well kept not a lot of food options and nothing nearby to walk to In all a good stay

8/10 Good

sanaa, orlando, florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall review
The lobby decoration could be more impressive, other than that, the room was great clean and very comfy bed. The staff are very friendly n helpful, the spa was nice as well. The hotel cost was very reasonable . I would go back .

6/10 Okay

Borg P.

Liked: Room comfort
Disliked: Cleanliness
Quite disappointing
Stayed at this hotel for a weekend. Hotel and pool area are average, but the beach facilities were way under average. On Saturday to our surprise the hotel had no electricity for half a day, so one can imagine no a/c and it was around 38 c outside. And the bathroom/toilet were in pitch darkness during the day and thank goodness for the mobile light. The staff were always very helpful. The standard room is quite small and unfortunately not so clean, especially the fitted carpet was dirty. If stains could not be removed the carpet should have been changed in my opinion. This hotel should be a 4 star, but unfortunately we paid for a 5 star.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel is the finest hotels in Tunisia Recommend Biya

6/10 Okay

Mohammed, A

Liked: Staff & service
Disliked: Room comfort
Close to beach
Nice hotel close to beach. Old funture. Poor AC. Far from city center.

4/10 Poor

Business Travel, Washington, DC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad management
This hotel's management wanted to force me to buy bottled water from their room service!!! which I found outrageous. They confiscated bottled water I bought from nearby Carrefour!!! I never saw such behavior in any hotel around the world. I will never go back to this hotel.