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Reviews of Ambassadeurs Hôtel

3 out of 5
Ambassadeurs Hôtel
75 Avenue Taïeb M’Hiri, Tunis

Reviews

6.8
Rating 10 - Excellent. 9 out of 54 reviews" "
Rating 8 - Good. 20 out of 54 reviews" "
Rating 6 - Okay. 13 out of 54 reviews" "
Rating 4 - Poor. 9 out of 54 reviews" "
Rating 2 - Terrible. 3 out of 54 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

hani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
......
Stayed 3 nights in Aug 2023

8/10 Good

hamza

4/10 Poor

Abdullah

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
.
Stayed 1 night in Nov 2022

8/10 Good

fatma

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
مكان معقول مقارنه بالاماكن الاخري ونظيف نوعا ما يعتبر جيد جدا
Stayed 4 nights in Jul 2022

10/10 Excellent

georgios

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay and a fantasstic experience
Stayed 8 nights in Jun 2022

2/10 Terrible

Dr.ahmed

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did booked this hotel with breakfast but the refuse to give me breakfast.
Stayed 1 night in May 2022

8/10 Good

Lassaad

Liked: Staff & service, amenities, property conditions & facilities
I enjoyed my stay.
Stayed 5 nights in Jan 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
They checked me in a room that smells like an ash tray full of old cigarette buds. I asked to change it and they did however it was the last non smoking room available they said, so what about if they did not have any available ?!!
Stayed 1 night in Apr 2019

8/10 Good

Essam

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from SARRA on Feb 12, 2019
Dear Sir, thank you , we hope you are enjoying your stay. best regards,

4/10 Poor

Verified traveller

Disliked: Room comfort
Loud music next door to the hotel and noisy staff around the room corridors. Bad noise insulation.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2018

8/10 Good

Sam, USA

Liked: Cleanliness, staff & service
The hotel is situated in a nice and busy area, everything you need is around the hotel. No need to travel far. You can walk around and buy the necessities. There is a beautiful park in front of the hotel, excellent for a morning run.
Stayed 4 nights in Jul 2018
Response from HNICH Sarra on Jul 26, 2018
Dear sir , We appreciate your comment and we hope you will enjoy more the next time . Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good as a three star hotel , although i spent few hours at the hotel - as i had to leave at 6 am - but I definitly recommend it.
Stayed 1 night in Dec 2017

6/10 Okay

HH

Disliked: Property conditions & facilities, room comfort
Good location facing the Belvédère Park
Standard hotel. However good breakfast buffet and very nice Belvédère park across from the hotel

8/10 Good

simon, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price.
Average hotel. Average location. Very acceptable considering the price. Clean.

6/10 Okay

Gheriani, Canada

Disliked: Staff & service, property conditions & facilities
It use to be an exellent hotel
I have been going to this hotel for the last 25 years with no problem, the staff will do their best to make you comfy but since the death of the owner and the take overy by the son, he lost control over the staff.the breakfast became very basic not like before , the restaurant is not working wit full capacity. they have a night club on the first floor
Response from Ghazi on Oct 14, 2016
Dear Mister Ghariani Thank you for the time you spent sharing your comment. Furthermore, we can affirm you that we would have obviously considered positively your request, especially in this difficult situation. We feel sorry to know that the image you keep about our hotel is not up to your expectations. Please do not hesitate to contact me personally if you want to discuss about it. Ghazi Ben Othman Directeur commercial

8/10 Good

MARWAN, Britain

Liked: Cleanliness, property conditions & facilities, room comfort
Good value for money
Good hotel at a great locatikns
Response from General Manager on Aug 24, 2016
Dear Guest, Thank you for the time you took to share your comment. We are very happy to learn that your stay in our establishment satisfied you. We are very sensitive to positive comments such as yours, it contributes to motivate the whole team for continuous improvement. We hope to have the pleasure welcoming you back in our hotel. Sincerely yours, Ghazi Ben Othman Marketing manager

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Staff & service
Les Ambassadeurs, Tunis
Close to embassies and certain mnistries. Impossible to get a taxi in the morning or evenings. 40 minute walk to centre.
Response from Ghazi on Jan 2, 2016
Dear Guest, Thank you for the time you took to share your comment. We are very happy to learn that your stay in our establishment satisfied you. We are very sensitive to positive comments such as yours, it contributes to motivate the whole team for continuous improvement. We hope to have the pleasure welcoming you back in our hotel. Sincerely yours, Ghazi Ben Othman Marketing manager

4/10 Poor

Chris, Arkansas

Disliked: Staff & service, property conditions & facilities
Far from everything, mostly rude, and overpriced
When we arrived the hotel we were told that we would need to have a double bed on the second night. That's not an issue, so we agreed. The problem is they were kinda rude about it and acted like they were doing me a favor. The hotel is also way out of town. It's in the new town next to Belvedere Park... but that's it. Also, walking around the area quickly stirs up scammers and the like. I wouldn't recommend walking around there at night. ZERO restaurants, at least anything other than the occasional pizzeria, are near the hotel. So we decided we would try the BUFFET downstairs. It was around 9PM and we thought it closed at 10PM. It does, but they started closing up at 9:30PM and were angry with us about coming in so late. Obviously rude and the waiter informed us that we need to pay right away so that he could go home. We figured, for such a small buffet, that it would be, maybe, 15 dinars per person.... it was 30 DINARS! So we payed 60 DINARS plus another 5 for two drinks and... having only received half of the possible service, we didn't really tip much and he was extremely unhappy with what he received. Also, they gave us a hard time about not have cash on hand to pay for the monstrous amount. Since we booked though hotels.com, we didn't want to charge it to our room. We ended up handing him a VISA which caused him to have to spend another 3 minutes helping us by charging it to that. So... the rudeness, the overpriced food, the unwelcoming reception, and the only half way decent (AND SMALL) room has forced me to give this a TWO.
Response from Ghazi on Jan 2, 2016
Dear Guest, Thank you for the time you spent sharing your comment. It is extremely important as they provide a motive for continuous improvement. We are very sorry to learn that you were not satisfied with you stay. Please accept our deepest apologies for the inconvenience you have experienced in our establishment. We have taken good note of all the dysfunctions you have highlighted and all of them will be discussed with the concerned manager. It is not reflecting the usual level of service we are used to deliver to our guests. We feel sorry to know that the image you keep about our hotel is not up to your expectations but we hope that you will grant us the opportunity to give you a much better opinion of our hotel during a further stay in Tunis. Sincerely yours, Ghazi Ben Othman Directeur commercial

6/10 Okay

Verified traveller

Response from General Manager on Aug 24, 2016
Dear Guest, Thank you very much for the time you took to share your comment. We are happy to read that you enjoyed the hotel and our service. This is the kind of comment which motivates our staff to make you feel at home. We hope we will have the pleasure of welcoming you back in our establishment. Sincerely, Ghazi Ben Othman Marketing Manager

10/10 Excellent

Gwen doline, Fort Lauderdale, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for the price
The quality of the hotel makes up for a bit of inconvenience of being away from the center of town. It is almost 1 1/2 miles from the center (from Habib Bougiba Blvd, and another 1/2 mile to the entrance to the medina). It is though an excellent hotel for the price. All the other hotels closer to the center were much more expensive for the same quality.
Response from Ghazi on Nov 2, 2015
Dear Guest, Thank you very much for the time you took to share your comment. We are happy to read that you enjoyed the hotel and our service. This is the kind of comment which motivates our staff to make you feel at home. We hope we will have the pleasure of welcoming you back in our establishment. Sincerely, Ghazi Ben Othman Marketing Manager

8/10 Good

farid

Travelled with family
Liked: Cleanliness
Séjour d'une seule nuit durant le mois de décembre 2022.hôtel dans la limite de son prix,et nécessite une très grande rénovation, petit-déjeuner limités, absence de machine de café. Chambres petites ainsi que l'espace du bar et resto. C'est juste sa belle situation en face du parc belvédère merite d'être signaler.

10/10 Excellent

Fethi

Liked: Cleanliness, staff & service, amenities
….
Stayed 3 nights in Aug 2022

8/10 Good

Awatif

Liked: Staff & service
Die Umgebung und der Service sind sehr gut. Nur die Zimmer sind sehr alt, renovierungs bedürftig. Insbesondere die Badewanne, sie war alt farbe war ab und krustig.
Stayed 3 nights in Jun 2022

8/10 Good

Hossam

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is fine, good location, good breakfast except no cheese, further the staff are very friendly
Stayed 8 nights in May 2022

4/10 Poor

Fares

Stayed 1 night in May 2022

6/10 Okay

Marc

Disliked: Property conditions & facilities
Prestations passables mais hôtel bien situé
L'hôtel est dans un état général un peu "fatigué". La salle de bains de notre chambre était mal agencée : la porte ne pouvait pas fermer, la faute à l'installation du WC sans tenir compte d'un espace suffisant pour la fermer ! Le lavabo encastré était monté de travers, et ce soir là pas d'eau chaude disponible pour se laver ! Sinon, nous avions demandé un lit double et nous avons eu...2 lits séparés... Les plateaux repas du soir ont trainé toute la nuit et le matin devant l'ascenseur de notre étage. Le petit déjeuner pas trop top faisant l'impasse totale sur les fruits et pas de thé noir servi. Heureusement l'emplacement de l'hôtel situé en face du parc du belvédère dans un quartier résidentiel avec un accès proche de l'aéroport rattrapent un peu les prestations décevantes
Stayed 1 night in May 2022

10/10 Excellent

Tahar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bravo
Merci
Stayed 4 nights in Feb 2022

10/10 Excellent

KHELIL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfetto
Stayed 2 nights in Feb 2022

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Personal sind sehr Freundlich und Hilfs-Bereich. Leider in der Nacht ist ziemlich Laut bis in Früh-Morgen und man kann kaum Schlafen.
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RUIDOSO Y POCO SALUBRE
MENU POCO VARIADO UNA DISCOTECA QUE NO TEJA DORMIR HASTA LAS 12 O LA 1 DE LA MADRUGADA PERSONAL MUY AMABLE
Stayed 6 nights in Aug 2019

10/10 Excellent

Signe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel service
They gave us a luxury room because we had stayed some days and are going to get married 🙏
Stayed 2 nights in Sep 2019

10/10 Excellent

Signe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a GREAT week at the hotel with good VIEW
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

seydou

Liked: Cleanliness
Assez paisible
Accueil chaleureux à l'hôtel et mise à disposition d'une chambre très rapidement à 8h30 environ. Mais l'hôtel voulait me faire payer 2 fois car ma chambre déjà réglée auprès de Hotels.com. Beaucoup de discussions malgré la facture transmise par Hotels.com.
Stayed 8 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2019
Response from SARRA on Feb 12, 2019
Dear Sir, thank you , we hope you are enjoying your stay. best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bien situé, assez calme. Chambres vraiment très propres et petit déj top niveau. Personnel plutôt agréable. Chambres peut-être un peu trop mal insonorisées, seul petit bémol au séjour. Pour le reste rien à dire : top!
Stayed 5 nights in Nov 2018

2/10 Terrible

Owhida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ليس جيدا
انا حجزت غرفة غير مدخن و تم تحويلي الي غرفة في الدور السابع خاص بالمدخنين و لم استطيع النوم جيدا و لم ارتاح لان رائحة الدخان في الغرفة و الممرات و الدور بالكامل
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Hotel très moyen
Toutes les nuits, la boite de nuit s'entends jusqu'au 7e étage.. De plus le wifi passe très mal. Sinon le petit déjeuner est très bien
Stayed 5 nights in Sep 2018

6/10 Okay

Arfaoui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel calme et propre
Response from ghazi on Apr 14, 2018
Cher Client, Nous sommes enchantés par votre commentaire et vous remercions vivement de nous avoir fait partager vos impressions, que nous ne manquerons pas de transmettre. Nous espérons vous accueillir à nouveau très bientôt. Sincèrement,

8/10 Good

Melike

Liked: Cleanliness, staff & service
Response from ghazi on Apr 12, 2018
Dear Guest, Thank you for the time you took to share your feedback concerning your stay in our establishment. It is always a pleasure to learn that you were satisfied with your stay. Your comment contributes to motivate the team for continuous improvement. Looking forward welcoming you in our hotel, Sincerely yours,

4/10 Poor

i.j, Deutschland

Disliked: Cleanliness, property conditions & facilities, room comfort
Its ok for overnight stay
I stayed only one night but the room was not like my expectation and the bathroom needs maintainance ,No Carpet in the room!! The breakfast was fine.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Kun, 北京

Liked: Cleanliness, staff & service, room comfort
总体满意
酒店还好，就是没停车场
Response from General Manager on Aug 24, 2016
Dear Guest, Thank you for the time you took to share your comment. We are very happy to learn that your stay in our establishment satisfied you. We are very sensitive to positive comments such as yours, it contributes to motivate the whole team for continuous improvement. We hope to have the pleasure welcoming you back in our hotel. Sincerely yours, Ghazi Ben Othman Marketing manager

8/10 Good

Joel, Aix en provence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréble et confortable
Mon séjour s'est bien passé et le personnel est accueillant. Le seul inconvénient que j'ai rencontré est la formule du restaurant : buffet très complet pour 45 DT. Personnellement, j'aurai aimé trouvé également une formule à la carte pour dimensionner mon repas en fonction de mon appétit.
Response from Ghazi on Feb 20, 2016
Cher Client, Nous sommes enchantés par votre commentaire et vous remercions vivement de nous avoir fait partager vos impressions, que nous ne manquerons pas de transmettre. Nous espérons vous accueillir à nouveau très bientôt. Sincèrement, Ghazi Ben Othman Directeur commercial

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hôtel. Dans l'ensemble
Je n'est passé. Qu'une nuit. Mais. Pour mon prochain séjour. Même hotel.
Response from Ghazi on Feb 20, 2016
Cher Client, Nous tenons à vous remercier pour ce commentaire qui nous ravit. Nous sommes très heureux de savoir que nous avons su répondre à vos attentes lors de votre récent séjour dans notre établissement. C'est avec un immense plaisir que nous vous accueillerons à nouveau à l'occasion de votre prochaine visite à Tunis. Très sincèrement, Ghazi Ben Othman Directeur commercial

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Des détails à améliorer
Nuit payée sur le site mais l'hotel m'a présenté une facture...pas pro. Pas de fer à repasser à disposition comme mentionné, mais un service de pressing disponible après 9h. Pas de grille pain au petit dejeuner.
Response from Ghazi on Jan 2, 2016
Cher Client, Merci d'avoir pris le temps de partager vos impressions sur ce site. Nous sommes navrés de lire que votre séjour n'a pas été satisfaisant. Nous avons bien noté vos remarques, soyez assurés que nous mettons tout en œuvre pour y remédier. Sincèrement, Ghazi Ben Othman Directeur commercial

4/10 Poor

valerie, cannes

Disliked: Staff & service, room comfort
HOTEL AMBASSADEURS A TUNIS
CET HOTEL NE MERITE PAS D'ETRE RECOMMANDE CAR MAUVAISE INSONORISATION CHAMBRE PEUT CONFORTABLE NE CORRESPONDANT PAS AVEC LA CATEGORIE SUPERIEURE RESERVEE PERSONNEL TRES PEUT SERVIABLE ET ARRANGEANT NOUS PROPOSANT DES LITS JUMEAUX POUR UN COUPLE ALORS QUE LA RESERVATION ETAIT POUR DES LITS DOUBLES ET EN PLUS CHAMBRES TRES CHERES PAR RAPPORT AU PAYS ET A LA PRESTATIONS // ALLEZ AILEURS !!!
Response from Ghazi on Jan 2, 2016
Cher Client, Nous vous remercions pour votre commentaire suite à votre séjour dans notre établissement. Nous sommes désolés de lire que le service et les prestations que nous proposons à nos clients n'ont pas répondu à vos attentes. Soyez assurés que nous mettons tout en œuvre afin que cela ne se reproduise pas. Il est toujours très décevant de constater que nous n'avons pas su satisfaire un client et nous le regrettons sincèrement. Bien cordialement, Ghazi Ben Othman Directeur commercial

8/10 Good

Geneviève, Paris ouest

Liked: Room comfort
un peu loin du centre
hotel agréable, bien situé face au parc du Belvédère mais un peu loin du centre; côté positif: il est facile de garer votre voiture et de gagner le centre en taxi pour moins de 2 dinars.
Response from Ghazi on Nov 3, 2015
Cher Client Un immense merci pour ce magnifique commentaire! Nous sommes ravis d'avoir contribué à la réussite de votre week-end et espérons vous accueillir à nouveau parmi nous très bientôt! Bien Cordialement, Ghazi Ben Othman Directeur commercial