Exterior

Reviews of Residence Inn by Marriott Tulsa South

3 out of 5
Residence Inn by Marriott Tulsa South
11025 E 73rd St, Tulsa, OK

Reviews

8.0

Very good

Rating 10 - Excellent. 103 out of 225 reviews" "
Rating 8 - Good. 61 out of 225 reviews" "
Rating 6 - Okay. 24 out of 225 reviews" "
Rating 4 - Poor. 18 out of 225 reviews" "
Rating 2 - Terrible. 19 out of 225 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Matthew

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Elevator broke but was placed on the top floor. Electronic door lock barely works and have to try multiple times to open.
Stayed 1 night in Dec 2023
Response from Jeremy on Feb 1, 2024
I apologize the elevator was down. It is back up.

6/10 Okay

Rhonda

Travelled with family
Liked: Cleanliness, staff & service
Not the best…
The elevator wasn’t working…we were booked for a room on the 2nd floor. The pictures from hotels.com were not what was advertised - and they were unable to accommodate with a roll out (they didn’t have any) they offered another room for an upcharge of over $100 per night!
Stayed 1 night in Dec 2023
Response from Jeremy on Feb 1, 2024
There are sleeper sofas in the room, so we do not provide rollaway. Yes, a Two Bedroom suite which is the only room our hotel has with two beds and it is more expensive.

6/10 Okay

Roger Brandon

Liked: Cleanliness, staff & service
OK Place to Stay
My wife and i git away for a couple days and stayed here. Room was comfortable. Service was good. Breakfast was blah. Eggs and bacon were ok but nasty potatoes mix thing and no waffles available even though they had a waffle maker.
Stayed 3 nights in Dec 2023
Response from Jeremy on Feb 1, 2024
I apologies you did not like the vegetarian option.

10/10 Excellent

Tommy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Jeremy on Nov 28, 2023
Thank you for taking the time to tell us about your stay. We are happy to hear that you enjoyed your stay. We hope to see you again. Please have safe travels with our Marriott family.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Dawn Price, AGM GSM on Nov 14, 2023
Thank you so much for taking the time to leave feedback about your recent stay with us. We love hearing from our guests that we delivered exceptional service. We hope to welcome you back if your travels bring you back to the area.

10/10 Excellent

Norm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Oct 2023
Response from Jeremy on Oct 30, 2023
Thank you for telling us about your stay. We are happy that you enjoyed yourself. We hope to see you again in the future. Please have safe travels with our Marriott Family.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 28 nights in Sep 2023
Response from Jeremy on Oct 15, 2023
Thank you for taking the time to tell us about your stay. We are glad to see you enjoyed your stay. We hope to see you again. Please have safe travels with our Marriott family.

2/10 Terrible

John

Stayed 3 nights in Jun 2023
Response from Jeremy on Jun 30, 2023
Thank you for letting us know about your experience. We are having a few staffing changes and we hope you will try us again in the future. Please have safe travels with our Marriott family.

2/10 Terrible

Stacie

We we’re turned away! We didn’t stay!
Stayed 2 nights in Jun 2023
Response from Denise Ely, Assistant General Manager on Jun 23, 2023
Dear Stacie, Due to so many outages and so many people making reservations at once we had no vacancies. We are sorry that we could not accommodate your needs during this time. The storm impacted Tulsa and the surrounding counties leaving thousands of power outages and destruction. I understand your frustration and would hope you give as a second chance.

2/10 Terrible

Helene

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived at the hotel, we were told our reservation had been cancelled. I asked how that could happen when no one had notified me and let me know. I was rudely told that I made the reservation using a third party and that is why it was cancelled. There was a storm that hit Tulsa and 150,000 were without power. I get that that is a huge problem, but why did it become my problem? There were no hotel rooms available within 100 miles. We were traveling with our 3 small grandchildren. I will never book a reservation with this hotel chain again. This was unacceptable to walk into a hotel expecting your reservation to be honored and to be told it was cancelled and there was nothing she could do. I am now working on getting my refund from Expedia as the hotel said it was all my problem to figure out. Wow. Thanks for absolutely nothing and attempting g to ruin our vacation with our grandchildren. I will be contacting someone until I find someone that cares.
Stayed 2 nights in Jun 2023
Response from Denise Ely, Assistant General Manager on Jun 23, 2023
Dear Helene, Due to so many outages and so many people making reservations at once we had no vacancies. We are sorry that we could not accommodate your needs during this time. The storm impacted Tulsa and the surrounding counties leaving thousands of power outages and destruction. I understand your frustration and would hope you give as a second chance.

2/10 Terrible

David

Stayed 1 night in Jun 2023
Response from Denise on Jun 23, 2023
Dear David, Thank you for sharing your experience at our hotel. I'm sorry that we did not meet your expectations while staying here. I hope you will give us a second chance so we can make your stay a more pleasurable one.

10/10 Excellent

Dorothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, great location.
Great location for any extended stay. Tons of restraints and shopping in the immediate area. This was a business trip with the bonus of my partner. Spacious King suite with full kitchen. Everything was spotless and the amenities were great. Wonderful staff and the included breakfast had a really good variety.
Stayed 3 nights in May 2023
Response from Denise on Jun 23, 2023
Dear Dorothy,Thank you for the good review and sharing your experience while staying at Residence Inn by Marriott. We hope to see you again when travels brings you this way.

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful stay
Room was super clean. I asked for the TV to be close captioned and it was all set up and ready when I got to the room.
Stayed 1 night in May 2023
Response from Denise on Jun 23, 2023
Dear Connie, Thank you for the good review and we are pleased to hear you enjoyed your stay here at Residence Inn by Marriott.. Hope to see you again in your future travels.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
Beautiful room. Love this place
Stayed 1 night in May 2023
Response from Denise on Jun 23, 2023
Thank you for sharing your experience while staying here at Residence Inn . We hope to see you again if travels bring you this way.

10/10 Excellent

Nathan

Stayed 2 nights in May 2023
Response from Denise on Jun 23, 2023
Dear Nathan, Thank you for the good review. We are so pleased you enjoyed your stay here at Residence Inn. Hope to see you again in the future.

10/10 Excellent

Shelbi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is aligned. The rooms are clean and head been updated. I love that it has a full kitchen. If I had to point out 1 thing it would be that the tv in my room was broken. But I was only there for 1 night so it wasn't a big deal. I could watch it, but the top left corner looks as if someonw punched it
Stayed 1 night in May 2023
Response from Denise on Jun 23, 2023
Dear Shelbi,Thank you for sharing your experience while staying here at Residence Inn. I passed on the TV issue to our engineering department so we wont have future incidents like this happening again. However Im so pleased to here you had a memorable experience with us and hope to see you again in the future.

8/10 Good

Barbara

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Denise -Assistant General Manager on May 7, 2023
Dear Barbara, Thank you for s sharing your experience while staying at Springhill Suites by Marriott Tulsa South.

2/10 Terrible

Brian

Stayed 1 night in Mar 2023
Response from Denise on Apr 7, 2023
Thank you for taking the time to share your feedback.

10/10 Excellent

Kasey, Bulverde

Liked: Cleanliness, staff & service, property conditions & facilities
I love that there was a usable working kitchen that made it much more affordable for myself and my family on our trip
Stayed 4 nights in Mar 2023
Response from Denise on Apr 7, 2023
Thank you for sharing your review. Your feedback was greatly appreciated. Hope to see you again!

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Excellent!! Very roomy and clean.
Stayed 2 nights in Mar 2023
Response from Denise on Apr 7, 2023
Thank you for taking the time to share your review. Happy to hear you enjoyed your stay.

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2023
Response from Denise on Apr 7, 2023
Thank you for taking the time to share your review. Hope to see you again soon.

10/10 Excellent

Dallas

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is the best hotel and staff I have met staying in Tulsa we will be staying here from now on !
Stayed 1 night in Feb 2023
Response from Denise Ely on Feb 28, 2023
Dear Dallas,Ţhank for staying with us and sharing your review. Hope your travels bring you back.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Love this hotel rooms are absolutely beautiful
Stayed 2 nights in Feb 2023
Response from Denise on Feb 28, 2023
Thank you for the great review! We hope to welcome you back again in the future.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Denise on Feb 28, 2023
Thank you for the good review! We hope you come back again in the future.

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room,clean would stay there again only thing we felt rushed to leave maid knocked on door at 845am and asked when we was leaving
Stayed 1 night in Jan 2023
Response from Denise on Feb 28, 2023
Thank you for taking the time to rate your stay. Im sorry you felt rushed to leave. I will pass your feedback on to the housekeeping supervisor as an opportunity to improve our services. We really appreciate your feedback and hope to have you stay with us again.

2/10 Terrible

Margie

Liked: Cleanliness
Disliked: Staff & service, amenities

10/10 Excellent

Elida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay and enjoy time with family
Stayed 2 nights in Dec 2022

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was a disappointment
We chose this hotel for the heated pool. However, the heater was broke. The gentleman at the front desk told us we could go to the hotel next door owned by the same company. Their pool was fine however, when we got over there that Paul was almost empty with water, and it was freezing cold.
Stayed 2 nights in Dec 2022
Response from Dawn Price, AGM GSM on Nov 14, 2023
Thank you so much for taking time to leave your feedback. I'm sincerely apologize for failing to meet your expectations. We strive to provide the highest level of hospitality to each and every guest. Your experience is below our standard. I have shared your feedback with the maintenance department to keep this from occurring again in the future.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new and well equiped rooms

8/10 Good

Bethany

Stayed 1 night in Nov 2022

8/10 Good

William

Stayed 3 nights in Nov 2022

8/10 Good

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

4/10 Poor

leslie

Stayed 2 nights in Sep 2022

10/10 Excellent

deandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
This is an amazing hotel!
Stayed 2 nights in Sep 2022

8/10 Good

Earlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

6/10 Okay

Josie

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Elvira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed
Stayed 1 night in Aug 2022

6/10 Okay

James

Travelled with partner
Liked: Amenities, property conditions & facilities
New or recently renovated. No outdoor pool was a downer. Rooms were immaculate clean. The King Studio Suite I reserved was unavailable at check in. When I called down and asked for extra pillows I was informed that the hotel had no extra pillows. I was upgraded to a 1 bedroom suite but the bed was a full size which wasn’t ideal for me and the GF.
Stayed 1 night in Aug 2022

10/10 Excellent

Renee

Stayed 1 night in Aug 2022

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel, recently renovated, great check in. Stains in the carpet in my room. Elevator is in need of repair. I called the front desk to ask for more pillows for me and my girlfriend and was informed they had no extra pillows. As a world traveler that’s stayed in hundreds of hotels on 5 continents, being lied to by hotel staff is quite insulting.
Stayed 1 night in Aug 2022

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms friendly staff
Stayed 1 night in Jul 2022

10/10 Excellent

Theresa, Pleasant Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before and have enjoyed wvery minute of it.
Stayed 5 nights in Jun 2022

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Kevin

Stayed 2 nights in May 2022

4/10 Poor

Angela

Travelled with family
Disliked: Amenities, property conditions & facilities
It was under construction so the welcome desk was horrible. Just a desk in a corner with junk surrounding it and on it. We didn’t get the room we paid for. Paid for a King Suite but received a Queen suite. Just kept it because the hotel had overbooked and there weren’t any rooms left. Our daughter and son in law had booked their room before us and they didn’t have a room for them so they moved them to another hotel. At 11:00 pm there was a family laying in the hallways because they didn’t have their room either. We had 4 people so our kids used the pull o it and there were no extra sheets or pillows in the room. Phones didn’t work so we had to go find someone to get sheets and they were out of pillows. Swimming pool was under construction but we were able to go next door to swim in a pretty dinky sized pool. My daughter was so excited to swim didn’t even want to go back and swim the next day. Okay we’re all ready to just get out of there.
Stayed 1 night in Apr 2022
Response from CW on May 24, 2022
I apologize for the construction mess you encountered during your stay with us. We are renovating the hotel to make it better in the future. Our lobby is back open as well as the front desk area and breakfast is open again. We hope you will try us again in the future.

10/10 Excellent

Roosevelt

Liked: Cleanliness, staff & service
Didn’t know hotel was under renovation. No breakfast was included because of renovation. Fireplace wasn’t available due to renovations
Stayed 1 night in Feb 2022
Response from CW on May 24, 2022
So sorry about the unavailable items during your stay. Our lobby is now back open and our breakfast buffet is open. We hope you will come see our beautiful renovated hotel in the future.

2/10 Terrible

Renee

Stayed 1 night in Jan 2022
Response from Sirena on Jan 31, 2022
Thank you for taking the time to rate your stay. I'm sorry to hear that your stay was not an excellent experience. If there was anything in particular we could have done better, please reach out to a member of the hotel team. Again, sorry to hear that your stay was not excellent.

2/10 Terrible

Steve

Liked: Room comfort
Disliked: Cleanliness, staff & service
choose another property
no room maintance for 1 week.
Stayed 7 nights in Dec 2021
Response from Sirena on Jan 31, 2022
Thank you for taking the time to review your stay. I apologize that your room was not serviced during your stay. I will pass your feedback on to the housekeeping supervisor as an opportunity to improve our services.

4/10 Poor

Kenneth

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Front desk staff do not wear masks during the pandemic. There is no information packet about how to use the apartment and amenities. Immediately, it was clear that the toilet was not working properly. There is no phone to call the desk. I went down and someone agree to come up a plunger, which worked. The thermostat was unworkable, so it went down to 62 or 67 during the night, which was very cold and dry, resulting in a sore throat. I finally went down to ask about it and was told they would contact the engineer. No one ever came to inspect it. (I was in the room all day and night). It took us two days to realize that there was, indeed, a silverware drawer, which had no handle, and looked just like the fake drawer facing in front of the sink and stove. The picture of the studio shows an oven, but there was no oven.
Stayed 4 nights in Dec 2021
Response from cw on May 24, 2022
Thank you for taking the time to rate your stay. I'm sorry to hear that your stay was not an excellent experience. If there was anything in particular we could have done better, please reach out to a member of the hotel team. Again, sorry to hear that your stay was not excellent.