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Homewood Suites by Hilton Tulsa-South – Avis

3 out of 5
Homewood Suites by Hilton Tulsa-South
4900 W Madison Pl, Broken Arrow, OK

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 375 avis sur 706." "
Note de 8 – Bien, d’après 168 avis sur 706." "
Note de 6 – Acceptable, d’après 75 avis sur 706." "
Note de 4 – Médiocre, d’après 41 avis sur 706." "
Note de 2 – Terrible, d’après 47 avis sur 706." "

8,6/10

Propreté

8,8/10

Service et personnel

7,4/10

Commodités

8,4/10

État et installations de l’hébergement

7,6/10

Écoresponsabilité

Avis

2/10 – Terrible

Robin

Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Yutat

Voyage d’affaires
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The hotel lost my mail package I shipped there for an event. It has my name on it and it said it can’t cross reference my name on the reservation list so they shipped it back. The facility is a bit dated and breakfast is limited.
Séjour de 2 nuits en mars 2024
Russ a répondu le 4 avr. 2024
The package was shipped back because we received it about two weeks earlier and there was no reservation in our system under your name. So after it sat at our hotel for those two weeks, we had Amazon pick it back up. It wasn’t lost. Also if you will reach out to the hotel and let us know you have a package arriving we definitely would have held on to it for you.

10/10 – Excellent

Robin

Séjour de 1 nuit en mars 2024

10/10 – Excellent

sarah

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Breakfast was not the best but overall it was ok
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Mikayla

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The kitchen lady is AMAZING. Kind, and hardworking. Breakfast had so many options and the hotel was clean and quiet, despite having 2 big teams having to bunk there for events. Very impressed.
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Ignacio

Séjour de 2 nuits en février 2024

8/10 – Bien

Luis

Points forts : État et installations de l’hébergement
Séjour de 2 nuits en février 2024

2/10 – Terrible

Kyra

Séjour de 1 nuit en février 2024

2/10 – Terrible

Ana, Odenton

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Absolutely nothing! -0 room service -Bathtub clogged for 2 days -Curtains dont close -Utensils and place seems unsanitary -Poor Management
Séjour de 4 nuits en janvier 2024

2/10 – Terrible

Otha

Voyage en famille, Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
No key to room doing stay. had to have front desk person to let us in the room each time we exit room. The sofa was stain and the mattress that was in the couch was stain and no condition for anyone to sleep on.
Séjour de 2 nuits en janvier 2024

6/10 – Acceptable

JEAN

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 4 nuits en janvier 2024

10/10 – Excellent

Andy

Voyage en famille, Voyage d’affaires
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
It was just fine for what we needed. It was close to the cemetery for my dad’s service. Room was large and comfortable
Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

Jill

Voyage en famille, Voyage de couple
Points forts : Service et personnel, état et installations de l’hébergement
Overall, it was fine and very spacious. The room was basically clean, but the mirror and bathroom counter were smeared like wiped with a rag that wasn't clean that left residue. Only 2 bath towels provided for 2 people, so if you want to wrap your hair in one and yourself in another, you are out of luck. Shower spray and water pressure were great. But the shower only had a tiny ledge for soap, so your shampoo, razor, or whatever else you need has to sit on the floor. Would be nice to have a seat or something to set things on. It would likely be a challenge for anyone older that might have balance issues. The bed was comfortable, but had only a sheet and a very odd cover that looked like maybe it was a mattress pad? It only fit the dimensions of the top of the bed, did not extend down the sides. So, once in bed with 2 people, you don't have much for covers! Breakfast was limited and pretty bad. No fruit, the eggs were inedible. The staff was very nice and parking easy. It was quiet.
Séjour de 3 nuits en décembre 2023

6/10 – Acceptable

Adriane

Points forts : Commodités, état et installations de l’hébergement
I was a little disappointed that we found food in our microwave and a fork by the sink. We also had no towels in our room upon checking in. Also was disappointed in the breakfast server. We were hurrying out of town and arrived at breakfast one minute before the “open breakfast”time and he was snappy with my kids……that it would open at 7:00. Yet he still didn’t have the breakfast out and ready to go at 7. Therefore we were not able to use the complementary breakfast.
Séjour de 2 nuits en décembre 2023

10/10 – Excellent

Peri

Points forts : Propreté, commodités et état et installations de l’hébergement.
Close to beaches and restaurants

2/10 – Terrible

Melinda

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Husband fell on their icy sidewalk; sprinklers running in below 32 degree weather. Dangerous conditions & management & owners did nothing for knee injuries or ripped clothing. On going pain and swelling and still open wound.
Séjour de 6 nuits en novembre 2023

10/10 – Excellent

Scott

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
5 STAR STAY
Our room was amazing. Quiet. Very nice hotel. The breakfast was a game changer. Best breakfast we have had at any place we have stayed recently. We went for our anniversary and will be back for Valentines Day without question.
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Marc

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 6 nuits en novembre 2023

4/10 – Médiocre

Iliana

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Property was super durty
Séjour de 1 nuit en novembre 2023

6/10 – Acceptable

Michael

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en novembre 2023

4/10 – Médiocre

Gregory

Voyage d’affaires
Points forts : Commodités
Points faibles : Propreté, service et personnel
Food left in my room from people before, no housekeeping
Séjour de 3 nuits en novembre 2023

8/10 – Bien

Chris

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Homewood Suites in Broken Arrow was easy to locate. It was close to numerous quality restaurants and a multitude of shopping venues. The room was spacious and tidy. It was very nice to have kitchen facilities in the room, which included plates and glasses for our use.
Séjour de 3 nuits en novembre 2023

6/10 – Acceptable

Juanita

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en novembre 2023

10/10 – Excellent

Justin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a good stay
Séjour de 2 nuits en novembre 2023

8/10 – Bien

Nicole

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en octobre 2023

8/10 – Bien

Rachel

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed in the 2 bedroom suite with a lot of kids. Most everything was clean except for the pack n play they brought us - looked like it hadn’t been cleaned when we opened it. They said it was the only one so we just put a sheet on it, which worked fine for the night we stayed. Beds were comfortable and the breakfast buffet was fantastic - lots of great options. Would definitely stay here again!
Séjour de 1 nuit en octobre 2023

2/10 – Terrible

Phillip

Voyage en famille
Points faibles : Service et personnel
Disorganized
Completely disorganized staff from top to bottom. Total confusion. Rooms weren't ready long after their posted check-in time. Ultimately we had to leave for a neighboring hotel to get ready for a wedding. Non-refundable should not apply when it's the hotel staff that causes the disruption.
Séjour de 1 nuit en octobre 2023

8/10 – Bien

Alfred

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 11 nuits en octobre 2023

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pleasant Experience
My family recently stated at Homewood Suites by Hilton in the Tulsa area, and we had a pleasant experience. Our suite was comfortable and clean, and we made good use of the kitchen. We also appreciated the daily breakfast that was served. The staff was also very accommodating.
Séjour de 2 nuits en octobre 2023

10/10 – Excellent

Ronnie

Voyage en groupe
I really enjoyed my stay here. The rooms were large and comfortable. The breakfast was very good and hot especially the biscuits and gravy. The staff was very friendly.
Séjour de 2 nuits en octobre 2023

8/10 – Bien

Gene

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
It was good convenient, close to shopping and restaurants.
Séjour de 2 nuits en octobre 2023

4/10 – Médiocre

Shala

Points forts : Propreté, état et installations de l’hébergement
The bed was hard as a rock and our backs hurt every morning. Was told all the mattresses were new and all the same so unable to change beds. Our fridge wasn’t keeping our drinks cold in the room and had to have maintenance exchange it for a new one. The eggs were cold and burnt at breakfast and the sausage was also cold. Not many options at breakfast for diabetics who can’t eat carbs.
Séjour de 3 nuits en septembre 2023

4/10 – Médiocre

Kimberly

Voyage en famille, Voyage d’affaires
Points faibles : Service et personnel, confort de la chambre
Horrible!! Do not stay here!!
DO NOT STAY at this hotel especially if your a person of color. I felt very much discriminated against. I stayed for 5 nights and they charged me $250 for "damage" and "cleaning" when I asked they told me because of dirty towels and sheets. Which is just normal typical cleaning for a 5 night stay. The entire time I requested fresh towels which we never received until 11pm on the the night before we left. We requested housekeeping on the 19th and we're told that housekeeping had to be requested by 9am but they would squeeze us in. Then we were told to put the trash and towels outside the door which we did and they sat outside the door for almost 2 days Housekeeping never showed up even though when we left for the day they were 2 rooms down.  I stayed on the sheets for 5 Nights, the sheets were not any more dirty than what would be expected and certainly was not damaged. Customer service was horrible I had to call at least 3 times to get fresh towels so we used the same towels for 4 nights. I still have not received any proof of damage or extra cleaning. I am also hearing that I am being charged for damaged floors for a spot of yogurt on the floor. Hayley at front desk told me they have videos and pictures yet I have not received any thing. Every time i call staff tells me theres no manager on sight.I am requesting that my credit card be refunded immediately for the $250 charge.  I am also requesting copies of receipts and proof of anything "damaged" that is above normal
Séjour de 3 nuits en septembre 2023

10/10 – Excellent

Ryan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice friendly place to stay
Staff was extremely friendly room was clean comfortable
Séjour de 2 nuits en septembre 2023

4/10 – Médiocre

Nadia

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 4 nuits en septembre 2023

10/10 – Excellent

Stephan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great value
A very comfortable room. The amenities are very good. Great value for the price.
Séjour de 2 nuits en septembre 2023

2/10 – Terrible

Erica

Voyage d’affaires
Points faibles : Commodités
I enjoyed
Séjour de 1 nuit en septembre 2023

8/10 – Bien

Randy

Séjour de 2 nuits en septembre 2023

6/10 – Acceptable

Renee

Points forts : Confort de la chambre
Points faibles : État et installations de l’hébergement
Needs some repairs
The hotel needs some repair. Has great potential but our toilet seat was broken and leaking. The couch smelled and it just didn’t look clean. They were full so that may be why. We used to like staying here
Séjour de 1 nuit en septembre 2023

2/10 – Terrible

Shannon

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
HORRIBLE
The room was not clean and not well takin care of for the price we had to pay. Will not stay there ever again. The pullout couch had dog hair and fecies under the couch. I had to buy a blowup mattress and sheets so my grandkids didn't have to sleep on the couch.
Séjour de 2 nuits en septembre 2023

8/10 – Bien

Lisa

Voyage en groupe
Points forts : Confort de la chambre
Disappointed
We choose this property specifically for the outdoor pool only to find out it was closed when checking in. There were no sheets/blankets/pillows for the couch bed (had to go to front counter to get).
Séjour de 1 nuit en août 2023

2/10 – Terrible

Albinia

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very disappointed. My family and I are huge fans of Homewood hotels and have always recommended to families when traveling. This one did not live up to the name. I have asked twice for the missing sheets and blanket for our sofa bed and was told that it would be brought up. Eventually we purchased some elsewhere for my kids, stayed for 2 nights. Breakfast was always a rush with not enough food and coffee ran out. The workers were nice but you can tell that there was no management. If I was the regional manager, definitely rent a few nights and you’ll see for yourself. When we go back to visit our family in Tulsa, definitely booking elsewhere. Again, very disappointing.
Séjour de 2 nuits en août 2023

4/10 – Médiocre

Kaysha

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Not very clean. Light bulbs needed replacing, rooms and hallways have dead bugs.
Séjour de 2 nuits en août 2023

2/10 – Terrible

Jamey

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Our room was not ready at 4:00. When we came back to check in we were not given the suite we had reservations for and the thermostat said it was 80 even with it set at 60. We waited about 20 minutes to allow it to cool but it never did. We checked out with a full refund. Room was also very dingy and couch was very worn.
Séjour de 1 nuit en août 2023

2/10 – Terrible

Heather

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
DO NOT STAY HERE! AWEFUL! The hallways reek of urine and our room smelled like weed! The dining area floor was filthy when we arrived at 6pm in the evening. Every window we looked out was filthy and the pool was cloudy with junk floating in it!

6/10 – Acceptable

Steve

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
First room was not cleaned, second room was very noisy and the third had a slow shower drain
Séjour de 4 nuits en août 2023

8/10 – Bien

Nolides

Séjour de 2 nuits en août 2023

2/10 – Terrible

Julie

Voyage en famille
Points forts : Propreté, confort de la chambre
Points faibles : Service et personnel, état et installations de l’hébergement
Horrible service
I called for an early check in and the guy said he would let housekeeping know since everyone had already checked out for the day (at noon) but was never notified so I showed up at 3pm to check in (normal check in time) but was informed my room wasn't ready and it would be another 40 mins. I was upset since our sleepover party started at 4pm but could tell the lady at the front desk didn't really care. After 45min I was told it still wasn't ready it would be another 20 mins. After many of us moms complaining because we had 6 kids that were getting burnt in the pool we finally got our room at 6pm. I was told the manager would contact me on Monday to compensate me for this issue but I still haven heard from him even though I reached out to him again on Tuesday. I guess tomorrow ill be calling for his boss's number.
Séjour de 1 nuit en juillet 2023

10/10 – Excellent

Haidan

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Amazing morning lady!!
The place was nice but I would definitely stay there again just for the lady that does the food service in the morning!! She was the nicest lady and actually helped us with anything we needed!! She helped me bring my food to the table for my kiddos and got us syrup and silverware!!! I also left a pillow in the room after checking out and she walked me up to my room and let me grab it without any issues or argument!! She definitely needs a raise or something!! She is amazing!!!
Séjour de 1 nuit en juillet 2023

6/10 – Acceptable

Anna

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté
Great location, when checked in was not told where best to park, how to get to the elevator, no luggage dollies were available, asked about being on the 1st floor as we have a dog but were not able to accommodate, pool area was dirty, no clean towels at the pool for over 24 hours. Hair clumps in the pool. Room was nice although 1 TV remote did not work. Breakfast staff was great and food good with good options. Workout area very lacking. Some weights and mats would be nice, maybe a bike.
Séjour de 2 nuits en juillet 2023