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Reviews of Candlewood Suites Owasso, an IHG Hotel

2.5 out of 5
Candlewood Suites Owasso, an IHG Hotel
11699 E 96th St N, Owasso, OK

Reviews

8.0

Very good

Rating 10 - Excellent. 134 out of 311 reviews" "
Rating 8 - Good. 87 out of 311 reviews" "
Rating 6 - Okay. 47 out of 311 reviews" "
Rating 4 - Poor. 18 out of 311 reviews" "
Rating 2 - Terrible. 25 out of 311 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

James, Durant

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast!
Stayed 1 night in Feb 2024

6/10 Okay

James

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience.
Stayed 1 night in Nov 2023

2/10 Terrible

Tiffany

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When we got there we had to carry our own towels to the room. When we got to the room it was a double and not a queen. Went to take a shower and no wash rags were provided. Took 10 minutes to find customer service to get wash rags. There was a huge rip in the outside screen and there were roaches in the bathroom and the kitchen area. The previous stays key card was still in the room as well. Not happy with the stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay except bath tub is small.
My stay was great. Except the bathtubs are really small and hard to get in and out of. Also soap, shampoo and conditioner are hard to reach if you are in tub. But other than that room was great!
Stayed 2 nights in Nov 2023

10/10 Excellent

Laci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the suite setup, very convenient and welcoming you to stay longer.
Stayed 2 nights in Nov 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was great and it was a very quiet visit
Stayed 1 night in Oct 2023

2/10 Terrible

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff
Stayed 1 night in Sep 2023

10/10 Excellent

Sher

Liked: Cleanliness, staff & service, property conditions & facilities
My husband really enjoyed the full size kitchen and how spacious the room was.
Stayed 4 nights in Sep 2023

10/10 Excellent

Colby

Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Stayed 2 nights in Jul 2023

8/10 Good

Chue

Stayed 2 nights in Jun 2023

2/10 Terrible

Steven

Stayed 1 night in Jun 2023

6/10 Okay

daniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It look like it needed some update and a little bit more care. The staff was very friendly and nice, but I just didn’t feel like place was very clean. It seem to be worn out.
Stayed 1 night in May 2023
Response from Nila Patel on Jun 6, 2023
Dear Daniel, I apologize for the inconvenience you had it at your stay. Your feedback was taken seriously and its under consideration. Please give us a chance to better serve you in a future.Thank you

4/10 Poor

Kelly

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Floyd

Liked: Cleanliness, staff & service, property conditions & facilities
I was very clean and the staff was excellent. Other than a couple of glitches it was perfect. They first gave me a room than had not been cleaned then the 2nd room the TV was not functioning properly. Of course this was minor as I spent my days in various towns, that being said the tv was fixed. Thanks
Stayed 3 nights in May 2023

2/10 Terrible

Ryan

Stayed 1 night in May 2023

10/10 Excellent

Catherine

Travelled with partner
Liked: Staff & service, property conditions & facilities
The property was very clean and had a great smell throughout the building. The front desk clerk was friendly and quick while checking us in. Our room was spotless and smelled amazing.
Stayed 1 night in May 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Patrick

Stayed 2 nights in May 2023

10/10 Excellent

Anette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for an extended stay, everything you need to feel at home.
Stayed 6 nights in May 2023

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service
Full hotel plenty of Parking. I booked a 2 bed suit non smoking Rm. 4 days before arrival for 2 adults and a Teenager. Arrived after 10:00 pm. Went to my room. Was a single queen bed for 3 adult size people. Rm smells like a smoking room. No air on rm is hot. Went to front desk says it is the last Room. And said when booking through Expedia you only get what is available. When I book 4 days prior was plenty of rooms. Brought us a roll out bed my daughters her feet hung off the bed. Two sets of linens for 3. Spent 12 hours at the Ball park. Returned to a Room that was not cleaned. The roll out bed was place in front of the A/C. Bedding was cover in Black power fuzz that was ashy when you rubbed it between your fingers. Bath room floors were dirty. After 3 showering flipped the bath mat over in front of the tub was covered in black dirt. DO NOT BOOK THIS HOTEL THROUGH A BOOKING APP.
Stayed 2 nights in May 2023

8/10 Good

Ron

Stayed 1 night in May 2023

10/10 Excellent

Harriet

Liked: Property conditions & facilities, room comfort
One night
I'm always happy with Candlewood Suites. This was one night in a trip of 4 nights and it was my most comfortable. The only draw back to "suite" type hotels is that there can be someone who cooks something in the room and the odors took over the hallway.
Stayed 1 night in May 2023

2/10 Terrible

Mia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Delaney

Stayed 1 night in Mar 2023

2/10 Terrible

Tami

Stayed 1 night in Mar 2023

8/10 Good

Sharone

Stayed 4 nights in Mar 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Julie

Stayed 1 night in Feb 2023

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tv went out on the first night. The tv could not be fixed so they moved me to another room. The tv in that room did not work either. But they found another room where the tv did work and I was pleased with the staff.
Stayed 2 nights in Feb 2023
Response from Nila Patel on Feb 7, 2023
Dear Guest, Thank you for staying with us. We apologize for the inconvenience you had it at your stay. Your concerns were taken seriously and an action has been taken. Please give us a chance to better serve you in a future.Thank you

10/10 Excellent

Amanda

Stayed 1 night in Jan 2023

6/10 Okay

Geoffrey

Stayed 1 night in Dec 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

CherLue

Travelled with family, Business traveller
Friendly services
Stayed 1 night in Dec 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Yanet

Travelled with family
Liked: Staff & service
Stayed 1 night in Nov 2022

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Four dogs... really.
So - Obviously this hotel is used by a lot of local workers for temp housing. While that made me a little nervous at first, it was a pretty good stay. We had four dogs in tow as we were moving to the area. There was plenty of room to walk them around the hotel and the hotel was quiet and comfortable. I was also impressed by the amenities, fitness, snack shop, in room kitchen and full size fridge, even a lending area with appliances, books, DVDs, games, books, etc. If we had needed to stay more than one night I think we would have been very comfortable. Nice stay!
Stayed 3 nights in Oct 2022

10/10 Excellent

Phillip

Stayed 1 night in Sep 2022

8/10 Good

Shajuana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was surrounded by all the stores, gas stations lovely, but the beds very not comfortable at all.
Stayed 2 nights in Sep 2022

8/10 Good

Edwin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and easy and accessibility. Could use more selection in concession area.
Stayed 1 night in Aug 2022

10/10 Excellent

Linda

Stayed 1 night in Aug 2022

10/10 Excellent

Alicia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Unexpectedly clean and spacious!
Stayed 2 nights in Jun 2022

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Friendly staff, comfortable bed, and quiet room. Easy access in and out of hotel. Only complaint would be low water pressure in shower.
Stayed 5 nights in May 2022

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in May 2022

10/10 Excellent

Andrea

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in May 2022