Hello Jeffrey,Thank you for taking the time to share your feedback about your recent stay with us. We apologize for the issues you encountered in your bathroom, including the dead cockroach and discolored water from the faucet. We understand how unsettling and inconvenient this must have been.We take all concerns about cleanliness and maintenance seriously and will investigate this matter further. We will also review our pest control measures to ensure that our hotel remains a comfortable and safe environment for all guests.Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.Best regards,

Dear Guest,Thank you for taking the time to share your concerns about your recent stay at our hotel. We apologize for the issues you encountered, including the cleanliness, maintenance, and customer service. We understand that these are essential aspects of a comfortable and enjoyable stay, and we fell short.We want to assure you that we take your feedback seriously and are actively addressing the points you raised. We are increasing the frequency of our cleaning schedules, including the hallways and stairs, and will ensure that all bedspreads are thoroughly cleaned and maintained. Additionally, we are investing in air purifiers to improve the air quality in our rooms.Regarding the roaches, we have brought in pest control services to address the issue and prevent future occurrences. We will also review our maintenance procedures to ensure that all issues, including toilet malfunctions, are addressed promptly and efficiently.We understand that our staff fell short in providing the level of hospitality and service that we strive for. We will be re-training our staff to ensure that all guests receive the attention and care they deserve.We appreciate your feedback and would like to offer you a complimentary stay with us to show that we are committed to improvement. Please reach out to us directly to discuss further.Thank you again for your review. We hope to have the opportunity to serve you better in the future.Sincerely,

Dear valued guest,We apologize for the unacceptable issues you experienced during your stay, including no heat, no hot water, and dirty food left in the refrigerator. We understand how frustrating and inconvenient this must have been for you.Please know that we take these issues very seriously and are taking immediate action to address them. We will ensure that our maintenance team addresses the heat and hot water issues and that our housekeeping team thoroughly cleans and inspects all rooms, including the refrigerator.We want to assure you that we are committed to providing a clean, comfortable, and well-maintained environment for all our guests. We fell short of this commitment in your case, and for that, we sincerely apologize.If you give us another chance, we promise to provide a better experience. Please contact us directly so we can make it right.Thank you for bringing these issues to our attention.Sincerely,ABVI Team

Hi Nawketa,Thank you for your review. We are sorry that you had problems with our guest room. Our team could have helped with any problem if it was brought to our attention during the stay. We also noticed that there were total of four pets in the room and only one was registered . Thank you gain for the review.

Thank you for your review.

Hi Joel,Thank you for your review. We wanted to thank you for staying with us when there was no power at your home. All of our rooms are cleaned and inspected for any bugs. I am not sure if you have mistaken power restoring crews or line man that were staying at hotel for all sorts of people. Thank you very much again.

Thank You for your stay.

Hello Pablo.Thank you for your review. Our records indicate that your credit card was invalid and reservation was cancelled due to this reason. If you have any concern please reach out to us. Thank you again