3 outdoor pools, open 10:00 AM to 6:00 PM, free cabanas, pool umbrellas

Reviews of The Westin La Paloma Resort and Spa

4 out of 5
The Westin La Paloma Resort and Spa
3800 E Sunrise Dr, Tucson, AZ

Reviews

8.2

Very good

Rating 10 - Excellent. 527 out of 1002 reviews" "
Rating 8 - Good. 222 out of 1002 reviews" "
Rating 6 - Okay. 127 out of 1002 reviews" "
Rating 4 - Poor. 73 out of 1002 reviews" "
Rating 2 - Terrible. 53 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Cassie

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Property Management on Apr 22, 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Parts of the hotel were being refurbished when we were there, so it was not in perfect shape chili due to the construction. Would like to go back another time when it’s all done so we can see how great it’s all going to look. Lovely property & amazingly relaxing.
Stayed 3 nights in Apr 2024
Response from FP/dh on Apr 19, 2024
Thank you for sharing your thoughts. Please excuse us for the parts of your stay that were impacted by our effort to improve our guest experience. We appreciate your interest in returning to our resort in the future, and look forward to the opportunity to welcome you for another restful stay.

6/10 Okay

Joseph

Liked: Staff & service
The resort is completely under construction
Stayed 2 nights in Apr 2024
Response from Property Management on Apr 18, 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

8/10 Good

Branko

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really need to decorate your pool bar .. Looks like the county jail..... New and More drawers in the rooms
Stayed 7 nights in Mar 2024
Response from FP/dh on Apr 3, 2024
Thank you for your feedback. Your impressions are very important to us, and meeting your expectations is our highest priority. We hope to have an opportunity to welcome you for a memorable stay in the future.

8/10 Good

Karen

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Beautiful desert gardens. Since it is already pricy & they also charge a daily resort fee it was annoying to be nickel & dimed on everything else. They had Guacamole & S’mores nights but sadly were not complimentary
Stayed 2 nights in Mar 2024
Response from FP/dh on Apr 2, 2024
We appreciate the compliment for our beautiful setting. Your impressions mean the world to us, and we are grateful for the feedback. Providing you with an experience that meets and exceeds expectations is our highest priority. We hope to have the privilege of greeting you for another stay.

10/10 Excellent

Karen

Travelled with family, Travelled with family and small children
Needed more pool waiters/waitresses
Stayed 1 night in Mar 2024
Response from FP/dh on Apr 1, 2024
Thank you for sharing your review. We will share your feedback with our food and beverage team leaders so we may continue to provide you with an excellent experience. We look forward to your next stay.

4/10 Poor

Heather

Travelled with family
Disliked: Property conditions & facilities
The views are amazing the fitness center great! The lobby could use an update. Food was good but could just use some improvements to make this property top notch.
Stayed 5 nights in Mar 2024
Response from FP/dh on Mar 29, 2024
Thank you for your review and for sharing your thoughts. We are happy to hear you enjoyed our resort setting and fitness center amenity. It is our priority to meet and exceed your expectations in every area of your experience. We look forward an opportunity to welcome you for a truly superb stay in the future.

6/10 Okay

Nick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff members at the front desk were rude and unwelcoming. I don’t think we fit the demographic for the guests that stay at this property so they didn’t care much to help us with our questions about the amenities offered and extending our stay. Disappointing to say the least, because this was a beautiful place to stay. Wish we could’ve stayed another night but the front desk was unwilling to help us find an available room. Twice they referred me to Expedia and to search other websites for availability on their property. I’ve never encountered this disconnect when trying to extend a stay.
Stayed 1 night in Mar 2024
Response from FP/dh on Mar 26, 2024
We regret that you were not able to extend your stay. We greatly value your feedback, and have shared it with our Front Office Manager to review with associates for training purposes. Thank you for choosing to stay in our beautiful resort. We hope your travels will give us the opportunity to welcome you for a longer stay in the future.

2/10 Terrible

amanda

Liked: Property conditions & facilities
Disliked: Staff & service
Charged me for my room but insisted it didn’t go through, even upon showing the charge to my account in my bank app. They ran my card 8 times after that without my knowledge and rang my room incessantly asking for updated card. I spent my morning on the phone with my bank getting the approval code for their accountant. Great property but I couldn’t even call down for room service without a new card being mentioned. I was charged the initial time it was run. They got the proof and my 500 dollars. Won’t stay there again
Stayed 1 night in Mar 2024
Response from FP/dh on Mar 26, 2024
We are sorry to hear that your experience was negatively impacted by challenges with payment arrangements. We understand the frustration, and have asked our Credit Manager to reach out to offer assistance. We hope to have an opportunity to welcome you for a more memorable stay in the future.

10/10 Excellent

Karen

Travelled with family
We had a wonderful stay at La Paloma – the staff were the best ever! Celia and Michelle at the front desk went above and beyond to make our stay very special amazing customer service, and so very warm and welcoming. They really made our stay. Thank you!
Stayed 5 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for your review. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 Excellent

Kelli

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Food options were tasty ! Hotel bar & Swim up bar staff was great. :)
Stayed 3 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Kurt, Woodland Park

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 3 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Thomas Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, loved the multiple pools and hot tubs. Unfortunately, the mineral pool and adults only pool heaters were not working, so they were unusable. Our TV did not work, but we loved the location so it was acceptable. All the staff was very helpful and pleasant
Stayed 6 nights in Mar 2024
Response from Property Management on Mar 25, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

8/10 Good

Jane, Jacksonville

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 20, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Lacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with friendly staff.
Stayed 6 nights in Feb 2024
Response from CJ/dh on Mar 8, 2024
We really appreciate your compliments for our beautiful resort and recognition of our associates. It was our pleasure to welcome you. We hope your travels bring you back for another excellent stay.

6/10 Okay

Liliana

Liked: Staff & service
The room wasn’t very clean and had a smell
Stayed 2 nights in Feb 2024
Response from CJ/dh on Mar 6, 2024
Thank you for sharing your feedback. We apologize that your experience did not meet and exceed your expectations. We sincerely hope to have an opportunity to welcome you for a more memorable stay in the future.

8/10 Good

Raechel, LANSING

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a beautiful property. We didn't interact with much staff but the housekeeping was great. It's just that the room was a little worn out especially curtains and bathroom shower floor. Paint in the hallways was also in need of refreshing. It seems like these would be relatively easy to address.
Stayed 4 nights in Feb 2024
Response from CJ/dh on Feb 29, 2024
Thank you for your compliments for our resort setting and our housekeeping staff. We are grateful you took the time to share your impressions with us. It is our highest goal to meet and exceed your expectations for excellent hospitality in every way. We hope to have the opportunity to welcome you back for a truly excellent stay.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location-near La Encantada. Spa services were excellent. Room could use a little updating. Missed the slippers. Appreciated bottled water.
Stayed 1 night in Feb 2024
Response from CJ/dh on Feb 27, 2024
It was our pleasure to welcome you, Donna. Thank you for taking the time to share your appreciation and suggestions. Providing you with the best overall experience is our highest goal. We look forward to your next stay.

4/10 Poor

Stefanie

Disliked: Staff & service
Something to be very AWARE of! We had a friday night flight out of SEA for a 4 night prepaid reservation,that was delayed, delayed and then canceled. We had made the hotel aware of the delay and finally the cancelation over 3 phone calls and let them know we would not be arriving for our reservation until sunday at which point Mr. Front Desk informed us that we were considered a no show and our prepaid reservation was no longer honored.... we were traveling with my 75 year old mother and should we have continued on our trip would have had no where to stay. I have contacted the property on several media outlets and heard absolutely no response. We have traveled with Marriott properties for several week to month long vacations and this is most certainly our last! If someone has paid in full for a stay and travel delays their arrival, their room should most certainly remain available. Mr. FRONT DESK was very clear that our reservation would not be honored or refunded. WESTIN you can do better. And travel insurance does not cover day of delay....
Stayed 4 nights in Feb 2024
Response from CJ/dh on Feb 28, 2024
We are sorry to hear that your travel plans were negatively impacted by a canceled flight. Thank you for taking the time to provide your feedback, even though you did not have an opportunity to enjoy a guest experience. We have shared your disappointment with our Front Office Manager. We sincerely hope a future trip to Tucson will give us the privilege of welcoming you and your family for a truly memorable stay in our resort.

10/10 Excellent

Elise

Stayed 3 nights in Feb 2024
Response from Property Management on Mar 20, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 4 nights in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for providing such wonderful feedback Vanessa! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Okay

Mahaveer Reddy

Average
Stayed 1 night in Feb 2024
Response from CJ/dh on Feb 20, 2024
Thank you for your sharing your review. Please accept our apologies for any part of your experience that did not meet and exceed your expectations. It was our pleasure to welcome you, and we hope your next stay is excellent in every way.

10/10 Excellent

Phillip, Henderson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at La Paloma many times over the past 34 years and it is still a beautiful place to be. However, there is some signs the property isn’t being maintained quite as well as it used to be. There was a noticeable musty odor in our room and some of the areas showed signs of wear. It is still a stunning location and we likely will be back.
Stayed 2 nights in Feb 2024
Response from CJ/dh on Feb 20, 2024
First of all, thank you for your frequent stays in our beautiful resort. We greatly value your feedback and review it with our associates so we might continue to be known for excellence in hospitality. Your plan to return for another stay is the best compliment. We would be honored by the opportunity to welcome you again.

10/10 Excellent

Lucille

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how clean and comfortable the facility was.
Stayed 1 night in Feb 2024
Response from CJ/dh on Feb 19, 2024
It was our pleasure to welcome you. Thank you for your sharing your lovely review. We hope you will return to our resort for another restful stay in the future.

10/10 Excellent

Ruben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and staff very kind.
Stayed 1 night in Feb 2024
Response from CJ/dh on Feb 19, 2024
Thank you for your compliments for our resort setting and your experience. We are honored by your mention of friendly service. We look forward to your next stay.

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from CJ/dh on Feb 16, 2024
Thank you for your superb rating of your recent experience as our guest. It was our pleasure to welcome you. We hope your future travel plans will bring you back for another excellent stay.

8/10 Good

Chi-Ming

Stayed 2 nights in Feb 2024
Response from CJ/dh on Mar 22, 2024
Thank you for sharing your experience with us. It was our pleasure to welcome you to our resort. We look forward to your next stay with us.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful! We have been here before and will definitely return again. The pool manager, David Belcher, went above and beyond to make our stay enjoyable. We highly recommend this resort to others looking for a great getaway trip in the foothills of Tucson.
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for your terrific review on your recent stay Michael! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

4/10 Poor

Kathy

Travelled with group
Staff was very nice, property was run down and uninviting. Temperature inside was very cold, seemed like they didn't have the heat on. Was a disappointing experience.
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for your review Kathy. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more comfortable stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very much overpriced.
Stayed 2 nights in Feb 2024
Response from CJ/dh on Feb 13, 2024
Thank you for your review. We greatly value your feedback, Michael. If there’s anything about your experience that did not meet and exceed your expectations, please accept our apologies. We hope to have the privilege of greeting you for a memorable stay in the future.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Poonam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 12, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

8/10 Good

Arsineh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from CJ/dh on Feb 8, 2024
Thank you for sharing your rating. We are happy that you enjoyed your experience. If you return to Tucson in the future, we sincerely hope you will stay with us again.

8/10 Good

Lorna

Beautiful area and nice views, hard to reach front desk. Very friendly helpful wait staff, especially Saul. Parking lot is under construction so the access to park your own car was awkward but the valet was great.
Stayed 3 nights in Feb 2024
Response from CJ/dh on Feb 6, 2024
We are inspired by your compliments for our beautiful resort and your appreciation for friendly service. Thank you for your kind mention of Saul and our Valet team to assist you during your stay. We hope a future trip to Tucson will bring you back to The Westin La Paloma for another enjoyable experience.

8/10 Good

Rich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is a beautiful place to stay. The only difficulty was finding our building in the dark, as the complex is big. Large room and great beds! The Mountain View from our room was gorgeous.
Stayed 1 night in Feb 2024
Response from CJ/dh on Feb 6, 2024
Thank you for your beautiful review and compliments for our resort mountain views and spacious guestrooms. We appreciate all of your feedback. Our front drive is available to assist our guests, and we regret we missed a chance to assist you at any time. We hope to have a chance to welcome you again.

10/10 Excellent

LINDA, Tacoma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, everyone is so helpful.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 5, 2024
Our team is thrilled to learn about your amazing experience with us! Thank you so much for sharing your positive feedback, as well as highlighting our kind and helpful service. It would be an honor to welcome you back again in the future!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great stay, long way from parking to rooms but golf carts available.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 5, 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

8/10 Good

Aylin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the grounds are beautiful. They have these golf carts to use as the rooms and their territory is spread out around the golf course & the many swimming pools. Mostly overlooking the Catalina mountains. The first visit- as we checked out- we requested a cart to take our luggage from our room to the parking garage.. we called and waited 15 minutes. No one showed up. Then we decided to carry out own luggage to the front desk.. reception area. They did not seem to be busy, but we do don’t know why they wouldn’t send someone to our room. We came back to Westin La Paloma- a few days later to stay again. This time check out was no problem.
Stayed 4 nights in Jan 2024
Response from CJ/dh on Feb 2, 2024
First of all, we are honored by your return to our resort. We greatly value your feedback, and regret the inconvenience you experienced during your first visit. Thank you for sharing your lovely description of our resort setting. We look forward to your next stay.

10/10 Excellent

Mimi

Stayed 2 nights in Jan 2024
Response from Property Management on Mar 20, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the property and the mountains. I was disappointed that I had to pay extra to utilize the spa for the sauna. Also the rooms were not very sound proof and we could hear our loud neighbors above us. I let the management know but nothing was done about it.
Stayed 2 nights in Jan 2024
Response from CJ/dh on Feb 1, 2024
Thank you for your compliments for our lovely setting. We appreciate the feedback, and apologize for any part or your experience that did not meet and exceed your expectations. We hope to have a chance to welcome you for a superb stay in the future.

10/10 Excellent

Vanessa

Stayed 2 nights in Jan 2024
Response from Property Management on Mar 20, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Enjoyed the location. Property was quiet. Staff were friendly.
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 29, 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Aylin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, very peaceful. The service is great, except when we were checking out of the resort today, we requested someone to come up and pick up our luggage from the room and also bring our car. After waiting for 15 minutes, no one showed up. We walked to the reception area and checked out. Then had to wait outside for our car to be brought up. Rather disappointing.
Stayed 2 nights in Jan 2024
Response from CJ/dh on Jan 27, 2024
We appreciate the compliments for our beautiful setting and friendly service. We regret, however, that we missed your expectations upon your departure. Thank you for taking the time to share your thoughts so we might address your disappointment. We sincerely hope to have a chance to welcome you for a guest experience in the future that is excellent throughout your entire stay.

10/10 Excellent

Gregory

Business traveller
Liked: Property conditions & facilities
All good
Stayed 3 nights in Jan 2024
Response from CJ/dh on Jan 26, 2024
It was our pleasure to welcome you. Thank you for your excellent rating. We look forward to your next stay.

10/10 Excellent

Mireya

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Response from Hotel Management on Jan 24, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Good

Sara, El Paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great beautiful views! Staff was very kind and friendly. On another note no one answered room service after calling various times. It was too cold and a ways walk to go and get food. It was unfortunate that we couldnt get room service one of the nights. Other than that beautiful spacious comfy rooms
Stayed 2 nights in Jan 2024
Response from CJ/dh on Jan 19, 2024
Thank you for taking the time to share your experience. Please accept our apologies for missing your expectations for room service. We’re honored by your compliments for our views, friendly service, and spacious guestrooms. We hope your travels will bring you back to us for your next beautiful stay in Tucson.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 19, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Evan

Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 17, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 17, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.