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Loews Ventana Canyon Resort – Avis

4.5 out of 5
Loews Ventana Canyon Resort
7000 N Resort Dr, Tucson, AZ

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 650 avis sur 1000." "
Note de 8 – Bien, d’après 204 avis sur 1000." "
Note de 6 – Acceptable, d’après 80 avis sur 1000." "
Note de 4 – Médiocre, d’après 40 avis sur 1000." "
Note de 2 – Terrible, d’après 26 avis sur 1000." "

9,2/10

Propreté

9,0/10

Service et personnel

8,8/10

Commodités

8,8/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 – Bien

Denis

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Review your bill
Nice but check your bill. For my stay I had a credit from Hotels.com for food $ breuvage (VIP). The hotel mentioned it to me but it was never applied. Also, we applied for a room upgrade, we had 2 choices and we got one. However, they charged us the two choices !
Séjour de 3 nuits en mars 2023
Assistant Front Office Manager a répondu le 17 mars 2023
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. I hope you will accept our sincerest apologies for failing to provide the high levels of service that we are known for during your recent stay. Your comments have been shared with the appropriate departments so that they may be addressed and we hope to have the opportunity to welcome you back again in the future.

10/10 – Excellent

Taryn

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love the property and location Im from Tucson but live away right now so I like to stay in the prettiest parts of Tucson
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Kristi, Colorado Springs

Points forts : Propreté, état et installations de l’hébergement
Séjour de 4 nuits en mai 2024
Assistant Front Office Manager a répondu le 25 mai 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

TSUI-LAN

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent
Séjour de 2 nuits en mai 2024
Assistant Front Office Manager a répondu le 23 mai 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

2/10 – Terrible

Cheyenne

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Commodités
Points faibles : Propreté, service et personnel
Room wasn’t ready at check in, jacuzzi was dirty, & room service sucked. Took over an hour for each order to be delivered & never came on time. They do have a lot to offer so it’s unfortunate that they lack so much in service. Also, not one person working by the pool ever came by to offer a menu or assist in ordering drinks by the pool & they ran out of towels.
Séjour de 1 nuit en mai 2024
Assistant Front Office Manager a répondu le 23 mai 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

8/10 – Bien

Lindsay

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
Accommodating for young kids. Restaurant food and service were sub par
Séjour de 2 nuits en mai 2024
Assistant Front Office Manager a répondu le 12 mai 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the difficulties experienced during your time with us, we thank you for your commentary and hope to host you again.

6/10 – Acceptable

Jamael D.

Points forts : Propreté
Points faibles : Service et personnel
Séjour de 2 nuits en mai 2024
Assistant Front Office Manager a répondu le 23 mai 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Gwynn

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful grounds highlighting Sonoran setting
Séjour de 1 nuit en mai 2024
Assistant Front Office Manager a répondu le 11 mai 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

8/10 – Bien

Steven

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
What a beautiful property! Staff was very accommodating and friendly. Wish we had a little more time to enjoy the area.
Séjour de 1 nuit en mai 2024
Assistant Front Office Manager a répondu le 8 mai 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Danielle

Séjour de 1 nuit en mai 2024
Assistant Front Office Manager a répondu le 25 mai 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Marco

Séjour de 1 nuit en mai 2024
Assistant Front Office Manager a répondu le 25 mai 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Colleen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Pretty. Loved the little walk in the back
Séjour de 1 nuit en avril 2024
Assistant Front Office Manager a répondu le 8 mai 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

4/10 – Médiocre

Aaron

Séjour de 1 nuit en avril 2024
Assistant Front Office Manager a répondu le 23 mai 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Kathleen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Effortless, early check-in. Beautiful grounds, pleasant staff!
Séjour de 1 nuit en avril 2024
Assistant Front Office Manager a répondu le 8 mai 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Brenda

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Assistant Front Office Manager a répondu le 23 mai 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Trystan

Séjour de 4 nuits en avril 2024
Assistant Front Office Manager a répondu le 23 mai 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Edward

Séjour de 1 nuit en avril 2024
Assistant Front Office Manager a répondu le 12 mai 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Ciriza

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing stay, the staff is awesome and the hiking trails are beautiful.
Séjour de 1 nuit en avril 2024
Assistant Front Office Manager a répondu le 16 avr. 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Laura

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Assistant Front Office Manager a répondu le 8 mai 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Joel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful!!!
Séjour de 2 nuits en avril 2024
Assistant Front Office Manager a répondu le 14 avr. 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

8/10 – Bien

Luis, Tucson

Séjour de 1 nuit en avril 2024
Assistant Front Office Manager a répondu le 8 mai 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

6/10 – Acceptable

Hubert, Crystal River

Voyage de couple
Points forts : Commodités
Points faibles : Service et personnel
We tried starting weeks before our stay to book a venue at the Lowes for my wife's 60th birthday. Despite the calls, messages, e-mails, and speaking with converge, front desk and even hotel security, no one would respond with options or venues for my wife's birthday. So, we had to book a venue at another locations for us and our 18 guest.
Séjour de 3 nuits en avril 2024
Assistant Front Office Manager a répondu le 14 avr. 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the difficulties experienced during your time with us, we thank you for your commentary and hope to host you again.

6/10 – Acceptable

Jaqueline

Séjour de 4 nuits en mars 2024
Assistant Front Office Manager a répondu le 27 avr. 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Anthony J

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful stay!!
Séjour de 2 nuits en mars 2024
Assistant Front Office Manager a répondu le 5 avr. 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Paul

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect location and all the right amenities. We will definitely go back.
Séjour de 2 nuits en mars 2024
Assistant Front Office Manager a répondu le 5 avr. 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

8/10 – Bien

Ashley

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Gorgeous views
Séjour de 3 nuits en mars 2024
Assistant Front Office Manager a répondu le 14 avr. 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

6/10 – Acceptable

christopher

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice grounds and walks. Nighttime dining not impressive. If you stay more than one or two nights, it’s gonna get dull.
Séjour de 8 nuits en janvier 2024
Assistant Front Office Manager a répondu le 5 avr. 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Laurence, Durango

Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is a wonderful resort for a relaxing vacation. I have stayed at this hotel several times and have always had an outstandingly positive experience. The rooms, the grounds, the amenities are all excellent. I love the ability to get dinner in the lobby/bar area, and to have my quiet, friendly dog with me. My only two suggestions are: First, more breakfast options for those not attending group meetings or conventions, such as a breakfast buffet or counter to order simple breakfast items. Second, more walking paths around the property, so one need not tread on the golf cart paths.
Séjour de 4 nuits en mars 2024
Assistant Front Office Manager a répondu le 5 avr. 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Diana

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful Resort and worth every penny! Loved everything about it and we will definitely be back!
Séjour de 2 nuits en mars 2024
Assistant Front Office Manager a répondu le 22 mars 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Gavin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was so clean and beautiful
Séjour de 1 nuit en mars 2024
Assistant Front Office Manager a répondu le 22 mars 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Viviana

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place
Séjour de 1 nuit en mars 2024
Assistant Front Office Manager a répondu le 11 mars 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

sonja

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Assistant Front Office Manager a répondu le 5 avr. 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Maria, Half Moon Bay

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved that post Christmas, many people were bringing their families for a fun family time. Everyone we saw was do happy and having a great time. Enjoyed a glass of wine in the bar/tv area in the eve! Others did as well.
Séjour de 5 nuits en décembre 2023
Assistant Front Office Manager a répondu le 6 mars 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Andrew, Catonsville

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place to just relax.
Séjour de 1 nuit en février 2024
Assistant Front Office Manager a répondu le 3 mars 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Barry

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
Assistant Front Office Manager a répondu le 26 févr. 2024
Thank you for taking the time to share your experience, we are pleased to hear that you enhjoyed your stay with us and we look forward to hosting you again soon!

10/10 – Excellent

Felecia

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
N/a
Séjour de 1 nuit en février 2024
Assistant Front Office Manager a répondu le 26 févr. 2024
Thank you for taking the time to share your experience, we are pleased to hear that you enhjoyed your stay with us and we look forward to hosting you again soon!

10/10 – Excellent

Karen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Assistant Front Office Manager a répondu le 22 févr. 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Loews Ventana Canyon Resort! All The Best

6/10 – Acceptable

Harry

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Assistant Front Office Manager a répondu le 22 mars 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Mikayla

Séjour de 1 nuit en février 2024
Assistant Front Office Manager a répondu le 22 mars 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

6/10 – Acceptable

Megan

Points forts : Propreté
Séjour de 1 nuit en février 2024
Assistant Front Office Manager a répondu le 19 févr. 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

May, Mercer Island

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property. We came when it was too cold, but the pool area looks very nice. Great options for restaurants.
Séjour de 2 nuits en février 2024
Assistant Front Office Manager a répondu le 19 févr. 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

6/10 – Acceptable

Marni

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Commodités
Room was average. Not very clean. Found item in room from a previous guest. Location was beautiful with access to great hiking. Lacked amenities - wanted late night food and nothing was available. Front desk ultimately gave us a nutrabar.
Séjour de 1 nuit en février 2024
Assistant Front Office Manager a répondu le 17 févr. 2024
Thank you for taking the time to complete our survey, your insights are greatly appreciated and are crucial for our improvement of guest experience. We appreciate the feedback, both the positive and the areas which require improvement. We thank you for bringing these observations to our attention. In order to rectify the issues stated in your feedback, your comments have been shared with the appropriate departments so that they may be addressed and we hope to have the opportunity to welcome you back again in the future.

8/10 – Bien

Robert, Chatham

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I was extremely disappointed with the dining and restaurant options. The only places to eat were two restaurants. One was fine dining where one should expect astronomical prices and reservations, the others place to eat was a combo bar/food area that only had 4 entrees and very limited selection. The resort is now specializing in conferences and corporate meetings. We traveled to restaurants in the city for most of our stay.
Séjour de 5 nuits en février 2024
Assistant Front Office Manager a répondu le 17 févr. 2024
Thank you for taking the time to complete our survey, your insights are greatly appreciated and are crucial for our improvement of guest experience. We appreciate the feedback, both the positive and the areas which require improvement. We thank you for bringing these observations to our attention. In order to rectify the issues stated in your feedback, your comments have been shared with the appropriate departments so that they may be addressed and we hope to have the opportunity to welcome you back again in the future.

10/10 – Excellent

Julie

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
the property's location was quite beautiful.
Séjour de 7 nuits en janvier 2024
Assistant Front Office Manager a répondu le 17 févr. 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

David, Phoenix

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Secluded setting against the beautiful mountain. City / valley views nice at night, although I thought we paid for a mountain view room and will specifically request that next visit. Grounds are terrific with a paved 10 min walk up to a beautiful waterfall.
Séjour de 2 nuits en février 2024
Assistant Front Office Manager a répondu le 17 févr. 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Evan

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Helpful friendly service. We were given a wheelchair with no questions asked and were able to use it for our entire time there. Bravo!
Séjour de 4 nuits en janvier 2024
Assistant Front Office Manager a répondu le 12 févr. 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Cameron

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great Views
Séjour de 4 nuits en janvier 2024
Assistant Front Office Manager a répondu le 8 févr. 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

CATHERINE, Cochiti Lake

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Perfection - says it all. Restful, responsive staff, extraordinary courtesy. Outstanding facility!
Séjour de 7 nuits en janvier 2024
Assistant Front Office Manager a répondu le 8 févr. 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Mickey

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Assistant Front Office Manager a répondu le 22 mars 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 – Excellent

Falcon

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The views were absolutely beautiful. Parking was a bit of a mess towards the end of our stay but in order to create more parking you would encroach more on the land so I understand you cannot have both.
Séjour de 3 nuits en février 2024
Assistant Front Office Manager a répondu le 5 févr. 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!