Note fondée sur 977 évaluations vérifiées
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 25 avr. 2024
Good place
par un voyageur vérifié
Publié le 25 avr. 2024
Great service
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Management, Gestion de l’hôtel
Thank you for staying with us. We appreciate your feedback.
par un voyageur vérifié
Publié le 24 avr. 2024
Large rooms, great pool area!
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Management, Gestion de l’hôtel
Thank you for staying with us, we are glad to hear you enjoyed your stay.
par un voyageur vérifié
Publié le 22 avr. 2024
La seleccioné porque está contigua a casino
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for staying with us, we hope you return very soon!
par un voyageur vérifié
Publié le 22 avr. 2024
The beds are hard as a rock.
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your review, we appreciate your feedback.
par un voyageur vérifié
Publié le 20 avr. 2024
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for staying with us, we thank you for choosing Desert Diamond.
par un voyageur vérifié
Publié le 19 avr. 2024
Everything was perfect.
Commentaires de Gestion de l’hôtel
19 avr. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for staying with us, we appreciate your comments!
par un voyageur vérifié
Publié le 19 avr. 2024
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your 4/5 rating, we appreciate your feedback.
par un voyageur vérifié
Publié le 16 avr. 2024
Bedroom was great!!
Except..
We went to the buffets at night and it was closed and then in the morning again close :(, we had to go out for breakfast.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your comments, we appreciate your feedback!
par un voyageur vérifié
Publié le 15 avr. 2024
During our stay, the power went out at 3am, which lead to the air conditioner in our room was not working properly and the maintenance men had to come into our room and physically turn off and on.
There were dead cockroaches in the hallways, leading from the hotel to the casino. The Front Desk Manager; Ale was unprofessional, disrespectful, and confrontational when I asked for compensation for the inconvenience in the air conditioner not working properly and suggested moving us to a smaller room, which was verified by a hotel employee, she argued that it was the same size, However, a hotel employee confirmed it was a smaller room that we had originally reserved. Ale's unprofessionalism as a manager needs to be evaluated. The service and employees have downgraded the experience of the Desert Diamond Hotel.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Teresa-Hotel Front Office Manager, Gestion de l’hôtel
Thank you for staying with us. I am sorry to hear you did not enjoy your stay. Our staff did everything we could to accommodate your stay and your requests. You were given multiple discounts by both of my Supervisors Ale and Marisa. Our facilities team advised you of the situation in regards to the continual air flow in your room and that the vents would have to be closed and opened manually to stop the continual air flow from your room. You were given an option to move to an similar room, however you declined. Therefore, discounts were given as compensation, for any inconvenience.
