Desk, laptop workspace, blackout drapes, iron/ironing board
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Reviews of Best Western Troy Inn

2.5 out of 5
Best Western Troy Inn
100 Hunters Mountain Pkwy, Troy, AL

Reviews

8.4

Very good

Rating 10 - Excellent. 392 out of 838 reviews" "
Rating 8 - Good. 263 out of 838 reviews" "
Rating 6 - Okay. 94 out of 838 reviews" "
Rating 4 - Poor. 56 out of 838 reviews" "
Rating 2 - Terrible. 33 out of 838 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at this property. The front staff has always been friendly. The room feels clean and comfortable. I’ll definitely be staying here a couple more times during my travels to and from FL and TN.
Stayed 1 night in Apr 2024

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Märklin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The AC was so noisy I had to turn it off to sleep. The shower was noisy too. But I heard no TV through the wall so that was good. The fridge was also quiet. Breakfast was a bust as everything to eat but the sausages had wheat and I am allergic. The OJ machine did not work. The breakfast room was pretty run down.
Stayed 1 night in Apr 2024

4/10 Poor

Joanne

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Reservation was prepaid online at booking only to be told it was cancelled upon my arrival. Wasted an hour trying to check in after proving to the front desk clerk that it indeed was still booked. No forks, knives, orange juice or apple juice during breakfast.
Stayed 1 night in Mar 2024

8/10 Good

Willis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, helpful staff. Convenient location
Stayed 1 night in Mar 2024

6/10 Okay

BARB

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No juice at breakfast. Juice machine there but, no juice. Was early too
Stayed 1 night in Mar 2024

6/10 Okay

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Way to much for a nights sleep.
Stayed 1 night in Feb 2024

10/10 Excellent

Corinne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place!!
Stayed 1 night in Feb 2024

2/10 Terrible

Suzanne

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible musty smell in room. When we immediately asked for another option based on allergies, we were told nothing else available and were not granted a refund. Offered instead to roll in a cot and spray the room, which only would have masked the issue. Better off booking down the road a Baymount. Friendly helpful staff and better room.
Stayed 1 night in Feb 2024

8/10 Good

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, wonderful staff!
Stayed 1 night in Feb 2024

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness, property conditions & facilities
My rating would have been higher, but the bathtub is a little scary. There should be a bar inside of the shower for safety. Nothing to hold on to in the slippery tub.
Stayed 2 nights in Feb 2024

6/10 Okay

Nathaniel, Atmore

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Tana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

George

Stayed 1 night in Feb 2024

8/10 Good

Matthew

Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Daly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely smooth and quick check in. The front desk clerk was extremely friendly and personable, and the room quiet, clean, and comfortable!
Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful with our needs. We had previously been staying at Hampton in Troy, since we’re Hilton honors members. This hotel was much cleaner and affordable, and we’ll be staying here from now on, since we have family in Troy.
Stayed 5 nights in Dec 2023

6/10 Okay

Frana

Liked: Staff & service
Disliked: Property conditions & facilities
The breakfast lady was excellent, and the food was hot and good. Nice selection. The room was surface clean, but the bathroom wall was stained with feces and the base of the bathtub was black. The carpets were dirty. Overall, it appears to be declining. Won’t go back.
Stayed 1 night in Dec 2023

8/10 Good

Marianne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice.
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Stayed 1 night in Dec 2023

10/10 Excellent

Eva

Stayed 1 night in Dec 2023

8/10 Good

Ned

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Allen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not good.
Mold in bathroom grout. Television very hard to operate. We killed a very big bug crawling across the wall. We probably won’t stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Mary

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and kind.
Stayed 3 nights in Nov 2023

10/10 Excellent

Lesli

Stayed 1 night in Oct 2023

8/10 Good

James

Stayed 1 night in Nov 2023

8/10 Good

Casandra

Stayed 2 nights in Nov 2023

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast selection and how nice the staff were. The rooms were very clean too. Definitely coming back next year.
Stayed 1 night in Nov 2023

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and clean. The breakfasts were great!
Stayed 2 nights in Nov 2023

10/10 Excellent

William

The Employees were kind and helpful. Room was clean and everything worked well.
Stayed 1 night in Nov 2023

6/10 Okay

Ruth

Liked: Cleanliness
There was a mix up regarding the dates of my stay so I had to call Expedia and clear the booking before I could check in. The desk clerk was very nice and helpful. Even though my stay was on a Sunday and the old booking was a Sunday i I was charged 10.00 more for the room on this date. A complete breakfast was promised the next morning but we found nothing but waffles when we arrived at 8 :00 am. We were told the cook did not show up. We were there for a funeral and did not feel like going out to eat breakfast. I will not stay there again.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this Best Western was top notch. I was a late check-in, which wasn't a problem at all. The room was clean, the bed was very comfortable and the staff was amazing. The continental breakfast was great...a lot of good foods to choose from. I would definitely recommend this Best Western if you're in or near Troy, AL.
Stayed 1 night in Nov 2023

2/10 Terrible

Richard

Stayed 1 night in Oct 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received a great greeting at checkin and the young lady met all our needs. We would stay there again
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa, Fayetteville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice place to stay. I ask for a water and had to pay for it. I would think for what I paid for a room they could give me a water.
Stayed 1 night in Oct 2023

10/10 Excellent

Tammie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was nice. The rooms were a little outdated but clean and staff was so nice and helpful. I would stay there again
Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Stayed 1 night in Oct 2023

2/10 Terrible

Patricia

Stayed 1 night in Oct 2023

8/10 Good

Sarah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were friendly and polite. My room was clean, breakfast was hot.
Stayed 1 night in Oct 2023

10/10 Excellent

Jacklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good. Tub drain and tub faucet need attention. Went to wipe a splash on carpet towel came up black, so carpet could use attention.
Stayed 1 night in Oct 2023

6/10 Okay

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The elevators did not work any of the time I tried to use it.
Stayed 1 night in Oct 2023

10/10 Excellent

Beverly, Salem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People that work there are awesome. We have stopped here twice a year for seversl years. My only complaint is some things sre getting run down. The refrigerator looked terrible, there was a hole in the wall, the door was hard to open & close and the toilet had to be jiggled to kerp it from running.
Stayed 1 night in Oct 2023

8/10 Good

Elizabeth

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023