On the beach, white sand, beach umbrellas, beach bar

Reviews of Troia Residence by The Editory - Apartamentos Praia

4 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 38 out of 91 reviews" "
Rating 8 - Good. 31 out of 91 reviews" "
Rating 6 - Okay. 11 out of 91 reviews" "
Rating 4 - Poor. 3 out of 91 reviews" "
Rating 2 - Terrible. 8 out of 91 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Joy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overpriced and underwhelming
Stayed 4 nights in Jul 2023

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

PG, Cascais

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and relatively new apartment with (partial) seaview. We were not too keen on Troia however which is a bit of an artificial destination; good for families with children.
Stayed 3 nights in Jul 2020
Response from Manager on Sep 11, 2020
Dear guest, Thank you so much for sharing with us your experience on Troia Residences. It was a pleasure welcoming you in our resort! Thank you for your constructive suggestions, which we have taken good note of, as we strive to continuously improve our service and facilities. Troia is an amazing place, with the Sado river dolphins, roman history, long and almost untouched beaches and beautiful landscapes. We look forward to welcoming you back. Best regards, Nuno Clemente

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente localização, fácil acesso apesar de fraca sinalização. Faltavam algumas loiças na cozinha, pirex, micro ondas, chávenas de café e copos e um dos estores da sala estava avariado pelo que não foi possível abrir a janela para o alpendre. A piscina não estava aberta! Coisas mínimas dado que o espaço é grande, muito confortável e acolhedor! Excelente o atendimento apesar da fila para o Check-in. Recomendo!
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Liked: Amenities
Disliked: Staff & service
Stayed 1 night in Jun 2019

8/10 Good

Oshrit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place, high end
Was in a beautiful area, the apartments were clean and comfortable. The hotel was almost empty though as it is offseason, it would have been a nice gesture to give me a room facing the ocean.
Stayed 1 night in Dec 2018

2/10 Terrible

Ricardo, Lisbon, Portugal

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Multiple issues, terrible experience
Poor maintenance on the apartments, no safety lock on the front door, 2 meter peace of wood has fallen from the sealing causing a big scare, if my 3 year old was under it, I can't imagine what could have happened, no lock on the balcony door, it was permanently open, allowing all mosquitoes in during the night to come in. After complaining we got changed to another apartment thinking that this time the hotel would have checked carefully the conditions of the new apartment,r but no, the problems persisted, this new apartment had cigarette smell every day when the fumes exhaust from the kitchen automatically turned on, front door also with the safety lock broken, one of the balconies door handle was broken, phone in the room didn't work, kitchen blinds didn't work also, on the last day maintenance fixed most things, except for the front door. Hotel did a 20% discount on our stay.....
Stayed 5 nights in Aug 2018

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

2/10 Terrible

Jenny, California

Liked: Cleanliness
Disliked: Staff & service
Disastrous Off-Season Stay
Note: This review applies to the off-season; we went on a beautiful, sunny, warm November day. We had a disastrous stop at the Troia Resort. First, this resort encompasses nearly all of the upper part of the peninsula. We spent nearly 2 hours traversing every lane, beach, and sidewalk looking for check-in, as each building was indeed labeled "Tróia Residence - Apartamentos Turísticos", and each building that looked like a reception area was dark and locked. None of the ~10 people we encountered on the deserted peninsula could help us either. "Where is the Troia Residence?"--“It's everywhere!” Finally, we wandered into another hotel, the Aqualuz to see if they could help us find the reception of the Apartment Turisticos, and found that the Aqualuz actually WAS the proper place to check-in during the offseason. This information in advance would have save us the two hours of wandering of our only afternoon there! Then, we discovered that the entire walking-distance part of the peninsula shuts down at 6pm. That is, the single restaurant, cafe, and even grocery store all close, leaving no options for dinner. Realizing we would be trapped without food until morning, we packed up and simply abandoned our room, and took the ferry back that evening. I will note that the beach is truly beautiful, and the "island" atmosphere must be quite different during high-season, in which I'm sure the restaurants and cafes remain open.

10/10 Excellent

Catarina, Portugal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A home in Tróia
Fantastic, apartments right on the beach, modern and clean as new. All the amenities, perfect for the kids, we could eat at home or walk to the restaurants, pool or beach. Not a hotel though so housekeeping every other day and no breakfast. We wish we had stayed longer.

10/10 Excellent

Catarina, Portugal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A home in Troia
Fantastic, right by the beach, modern apartment with all the amenities. We felt right at home. Only catch if you're expecting hotel service is that these are apartments, not hotel, so limited housekeeping (every other day) and no breakfast. We thought it was perfect, wish we had stayed longer.

4/10 Poor

tony, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
place for the loners.
The worst ever experience in my 30 years of traveling. Enough said! €215 per night for that service??? Are you kidding me?

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

LYLE, Cascais, Portugal

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location, apartment, price. Hard bed
The hotel is 4 star but the check in room was more 2 star: hard to find, very small and under staffed. However, the staff was very friendly. Typical of most 3 star hotels in Portugal the bed was extremely hard. We have purchased 4 very comfortable, reasonably priced beds from Ikea.

8/10 Good

Oddy, Luton

Liked: Cleanliness, property conditions & facilities, room comfort
Troia marina apartments
Amazing location, great apartment but very poor Information about the Facilities Available.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

6/10 Okay

Alvaro

Stayed 3 nights in Jul 2023

8/10 Good

Elsa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nunca mais
Hotel a precisar de uma renovação, serviço de receção é feito em outro hotel distante, no momento do check in os cartões dos quartos não estavam bem codificados tivemos que substituir, os apartamentos tem duas tv mas nenhuma funcionava, não tem uma garrafa de agua, chinelos ou um robe, a pior parte foi querer tomar um banho de agua quente e não poder. De longe algum dia pode valer o dinheiro.
Stayed 2 nights in Apr 2023

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Final de semana perfeito
A nossa estadia foi maravilhosa lugar lindo super romântico para uma viagem de casal
Stayed 3 nights in Mar 2023

2/10 Terrible

Paulino

Stayed 1 night in Dec 2022

6/10 Okay

Blanca Maria

Travelled with group
Liked: Staff & service
NEsta bien, pero un poco simples
Stayed 1 night in Oct 2022

6/10 Okay

Claudia

Liked: Staff & service
Disliked: Room comfort
Apartamento bom ; conforto a desejar
Localizacao excelente , preço ok . Me decepcionou o conforto da acomodacao : em especial o colchao muito simples e somente 2 travesseiros de qualidade ruim tambem.
Stayed 1 night in Sep 2022

8/10 Good

Antonio Rosario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

8/10 Good

Carsten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Troia er fedt :-)
Du skal vælge Troia hvis du godt kan lide flotte strande. Der er ikke overfyldt af tourister og marinaen er hyggelig samt de enkelte butikker der er omkring. Der ligger også nogle gode restauranter på Troia. Minus er at det tager langtid at komme ind til Lissabon. (ca 2-3 timer), og man er lidt isoleret på Troia, selv om Sitobal også er et fint besøg værd. Poolen er ikke overrendt, nogle gange havde vi den for os selv. Selve lejligheden var fin indvendig, men terrassen trængte til maling og der kom vand ned fra lejlighederne oven overs Air condition.
Stayed 11 nights in Jul 2022

6/10 Okay

Ana Cristina

Liked: Cleanliness
Desilusão
Um apartamento moderno, enorme, muito bem localizado e…no entanto muito desconfortável! A maior parte das fichas não funcionava, a cozinha muito pouco equipada ( nem sei como uma família poderia fazer férias ali), o espaço enorme com duas salas mas no entanto sem um único sofá confortável. Não havia uma vassoura ( num apartamento de praia é obrigatório pois há sempre areia e não se fica à espera da limpeza daí a 2 dias ) não há um ferro de engomar ( dar um jeito na roupa que veio nas malas). Enfim … achei que paguei muito para o que obtive.
Stayed 4 nights in Jul 2022

10/10 Excellent

Ana Paula

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Excelente estadia
Apartamento muito bem localizado ( pretíssimo da praia), amplo, muito bem equipado, com uma excelente vista. A melhorar : colchão cama casal pouco confortável, travesseiros ruins também. Foi pedido na altura do check in, retirada diária do lixo ( devido a fraldas de 2 bebês ), o que não aconteceu. Muita demora no atendimento telefónico para o hotel ( Aqualuz Tróia) que dava apoio a qualquer necessidade.
Stayed 5 nights in Jun 2022

6/10 Okay

Nuno

Liked: Cleanliness, staff & service
Disliked: Room comfort
Unpleasant stay. The reception was closed and we had no information on where to check in. We need to went to GNR to be informed where the guests usually do the check in. The room did not have a view as it was supposed to, it had no heating and not even any carpet... and its was so cold
Stayed 1 night in Feb 2022

10/10 Excellent

Tomas

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2021

2/10 Terrible

Helder

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Uma experiência a não repetir
Foi um autêntico pesadelo,se não fosse a beleza das praias troia e comporta,resto foi um pesadelo,nunca limparam o apartamento, água dos duche sem pressão para tomar banho, mobiliário de rua danificado com o chão com tábuas levantadas
Stayed 2 nights in Sep 2021

8/10 Good

Simone

Travelled with family
Liked: Property conditions & facilities, room comfort
Esperienza positiva. Gli appartamenti sono ottimi, con vista, veranda spaziosa, ben arredati. La piscina per i ragazzi è fantastica. La posizione è privilegiata. Appena una nota negativa nei primi due giorni dopo l’attivo: la pulizia non era un granché; polvere e capelli un po’ ovunque. Ma alla fine del secondo giorno hanno rimediato facendo le pulizie a dovere. Consiglio vivamente questa struttura per le famiglie con bimbi piccoli.
Soggiorno
Cucina
Veranda
Bagno suite
Stayed 5 nights in Aug 2021

10/10 Excellent

Carlos Jorge

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

José Teixeira

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2021

8/10 Good

Helga

Stayed 2 nights in Mar 2021

8/10 Good

Vitor

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

PAULA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2020

8/10 Good

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020
Response from Manager on Sep 11, 2020
Estimado cliente, Muito obrigada por partilhar connosco a sua experiência no Troia Residences. Foi um prazer recebê-lo no nosso resort! Esperamos poder voltar a recebê-lo num futuro próximo, Troia espera por si e os Golfinhos do Sado também. Atenciosamente, Nuno Clemente

10/10 Excellent

Simone

Stayed 7 nights in Aug 2020
Response from Manager on Sep 11, 2020
Dear guest, Thank you so much for sharing with us your experience on Troia Residences. It was a pleasure welcoming you in our resort! We are particularly happy to know that our staff assisted in making your stay a memorable one and we will ensure to share your feedback with the team. We look forward to welcoming you back on your next visit to Portugal. Best regards, Nuno Clemente

8/10 Good

André

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sítio perfeito para relaxar
Correu bem, bom apartamento grande ideal para umas férias e perto da praia
Stayed 5 nights in Aug 2020
Response from Manager on Sep 11, 2020
Estimado cliente, Muito obrigada por partilhar connosco a sua experiência no Troia Residences. Foi um prazer recebê-lo no nosso resort! Agradecemos a opinião que partilhou connosco, pois só assim poderemos melhorar a nossa qualidade de serviço. Esperamos poder voltar a recebê-lo num futuro próximo, Troia espera por si e os Golfinhos do Sado também. Atenciosamente, Nuno Clemente

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2020
Response from Manager on Sep 11, 2020
Estimado cliente, Muito obrigado por partilhar conosco a sua experiência no Troia Residences. Foi um prazer recebê-lo no nosso resort! Estamos particularmente felizes em saber que a nossa equipa tornou a sua estadia memorável e compartilharemos os seus comentários com todos os nossos colaboradores. Tomamos nota dos seus comentários e agradecemos a opinião que partilhou connosco, pois só assim poderemos melhorar a nossa qualidade de serviço. Esperamos poder voltar a recebê-lo num futuro próximo. Atenciosamente, Nuno Clemente

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2020
Response from Manager on May 20, 2020
Dear guest, Thank you so much for sharing with us your experience on Troia Residences. It was a pleasure welcoming you in our resort! Troia is an amazing destination, with long beaches, dolphins if you are lucky, nature, archaeological museum, and even more things. Always in peace. We look forward to welcoming you back. Best regards, Nuno

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Manager on Mar 2, 2020
Estimado cliente, Muito obrigada por partilhar conosco a sua experiência no Troia Residences. Foi um prazer recebê-lo no nosso resort! Tomamos nota dos seus comentários e agradecemos a opinião que partilhou connosco, pois só assim podemos melhorar a nossa prestação de serviço. Mais informamos que durante a sua estadia estamos sempre à sua disposição para superarmos as suas expectativas. Esperamos poder voltar a recebê-lo num futuro próximo. Atenciosamente, Nuno Clemente

8/10 Good

Pedro

Liked: Cleanliness, property conditions & facilities, room comfort
Tróia apartamentos
O quarto é grande, agradável e espaçoso, com sala de estar, cozinha e varanda. Tem todas as comodidades para cozinhar. Pode se usar a piscina interna, jacuzzi, sauna e banho turco do hotel aqualuz. Tem estacionamento privado.
Stayed 1 night in Dec 2019

2/10 Terrible

Helena

Disliked: Staff & service, property conditions & facilities, room comfort
Má experiência
Péssima experiência, o quarto não estava arrumado para recepção, mobiliário de jardim dentro do apartamento, Wi-Fi não funcionava, no site indicava que tinha lareira mas não referência que é necessário o cliente levar lenha. Além disso dizia vista jardim mas a vista era para o parque de estacionamento e um prédio em obras. Preço verso qualidade muito por desejar. Efectuei reclamação junto do hotel, segundo a recepcionista iria ser contactada mas até agora ninguém contactou. Uma má experiência.
Stayed 1 night in Dec 2019
Response from NC on Feb 13, 2020
Estimada cliente, Muito obrigada por partilhar connosco a sua experiência no Troia Residences. Foi um prazer recebê-la no nosso resort! Lamentamos que o serviço prestado não tenha correspondido às suas expectativas pelo que tomamos nota dos seus comentários e agradecemos a opinião que partilhou connosco, pois só assim poderemos melhorar a nossa qualidade de serviço. A situação que refere do mobiliário exterior, devido às condições climatéricas adversas na maioria dos dias de Dezembro por questões de segurança optámos por manter a mobília no interior dos apartamentos, vamos no futuro ser mais expeditos na movimentação das mesmas. Esperamos poder voltar a recebê-la num futuro próximo para que possamos melhorar a sua opinião em relação ao nosso hotel. Atenciosamente, Nuno Clemente

10/10 Excellent

Vítor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Joana on Oct 12, 2019
Boa tarde Exmo. Sr. Luís, Gratos pela preferência pelo Troiaresort. No seguimento da sua avaliação queremos expressar os nosso mais sinceros agradecimentos e esperamos que possa voltar a visitar-nos quando for mais oportuno. Melhores Cumprimentos, -Departamento de Reservas Joana Cardoso

10/10 Excellent

Joaquim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complexo hoteleiro muito completo a beira da praia. Superou as nossas expectativas.
Stayed 2 nights in Sep 2019