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Reviews of Hampton Inn Johnson City

2.5 out of 5
Hampton Inn Johnson City
508 N State Of Franklin Rd, Johnson City, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 323 out of 571 reviews" "
Rating 8 - Good. 180 out of 571 reviews" "
Rating 6 - Okay. 38 out of 571 reviews" "
Rating 4 - Poor. 21 out of 571 reviews" "
Rating 2 - Terrible. 9 out of 571 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Monica D

Business traveller
Liked: Cleanliness, staff & service
good so far Just arrived
Stayed 1 night in Apr 2024
Response from Michael Samuels - General Manager on Apr 6, 2024
Thank you for choosing our property during your recent visit, I am glad all went well.

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my needs this trip.
Stayed 1 night in Mar 2024
Response from Michael Samuels - General Manager on Apr 6, 2024
Thank you for choosing our property during your recent visit, I am glad all went well.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michael Samuels - General Manager on Apr 6, 2024
Thank you for choosing our property during your recent visit, I am glad all went well.

10/10 Excellent

Toni

Stayed 3 nights in Feb 2024
Response from Michael Samuels - General Manager on Apr 6, 2024
Thank you for choosing our property during your recent visit, I am glad all went well.

2/10 Terrible

Lynda

Disliked: Cleanliness, staff & service, property conditions & facilities
Read previous reviews about the property prior to booking at this location and can only say - I was really disappointed with my stay and most certainly will never be back! Mediocre service at front desk at check-in, COLD breakfast, dried out omelets, dirty tables in dining area that were neglected and not cleaned including used cups, utensils, etc. in buffet service bar area next to food, and very limited breakfast items to choose from compared to other Hamptons. When I asked the kitchen server to clean off a table and buffet area before I used it - there was most definitely a begrudging "attitude" displayed about my request. In addition, my room was still not cleaned by 5PM the following day even though I left for an outing at 9 AM that morning. That next evening was noisy, very noisy - heard doors slamming all that next night into early morning hours and hardly slept at all! My reservation at that location was a complete waste of money in my view, and my experience was nothing short of miserable, unlike any other stay I have ever experienced as a Hampton Inn guest!
Stayed 2 nights in Mar 2024
Response from Michael Samuels - General Manager on Mar 8, 2024
I am sorry to hear of these issues and will address them immediately. Thank you for your valuable feedback to ensure this does not happen again moving forward.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl at the front desk was very personable when I checked in.
Stayed 1 night in Feb 2024
Response from Michael Samuels - General Manager on Feb 26, 2024
I'm glad you were able to experience our services and great hospitality offered by our great staff.

10/10 Excellent

Lauri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Michael Samuels - General Manager on Feb 26, 2024
Thank you for choosing our property during your recent stay, I'm glad to hear that all went well.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We very much liked the location which was convenient for our visit. The room was pretty much what we expected and was clean and overall comfortable. The people at the front desk, especially Julie, were very kind and friendly.
Stayed 2 nights in Jan 2024
Response from Michael Samuels - General Manager on Jan 24, 2024
Julie is a great asset to our team, and I am so happy that you had the chance to experience some time with her during your visit. I am glad to hear all went well with your recent stay.

10/10 Excellent

Rodney

Stayed 1 night in Dec 2023
Response from Michael Samuels - General Manager on Jan 24, 2024
Thank you for choosing our property during your recent visit. I am glad that all went well.

2/10 Terrible

Stephen

This was a pre-check in, check in. More than a month before I even leave for my trip. How stupid is that??
Stayed 1 night in Jan 2024
Response from Michael Samuels - General Manager on Mar 11, 2024
I am sorry to hear of these issues and will address them immediately. Thank you for your valuable feedback to ensure this does not happen again moving forward.

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot
Friendly and accommodating staff, room was clean and comfortable. Modern style furnishings and bathroom. Parking lot was a little small as I was towing a trailer and didn’t have much room to maneuver. Overall was a very pleasant stay
Stayed 1 night in Dec 2023
Response from Michael Samuels - General Manager on Feb 26, 2024
Thank you for choosing our property during your recent stay, I'm glad to hear that all went well.

10/10 Excellent

Tonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional!
Absolutely wonderful! Beds were comfy! Receptionist was very friendly! And provided warm cookies throughout the day! Breakfast was great! We just enjoyed our stay!
Stayed 4 nights in Dec 2023
Response from Michael Samuels - General Manager on Mar 11, 2024
Thank you for choosing our property during your recent stay, I'm glad to hear that all went well.

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Michael Samuels - General Manager on Mar 11, 2024
Thank you for choosing our property during your recent stay, I'm glad to hear that all went well.

8/10 Good

John H

Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown
Stayed 2 nights in Dec 2023
Response from Michael Samuels - General Manager on Mar 11, 2024
Thank you for choosing our property during your recent stay, I'm glad to hear that all went well.

8/10 Good

Tony

Liked: Staff & service, property conditions & facilities, room comfort
Wish we had known that they were doing renovations on the first floor and workers were there Saturday and Sunday. (I had made reservations a month in advance.) The morning breakfast was okay but by 9:15, all of trash receptacles were overflowing with trash to the point, trash was hitting the floor. Nobody seemed concerned about the appearance of the eating area.
Stayed 2 nights in Dec 2023
Response from Michael Samuels - General Manager on Mar 11, 2024
Thank you for choosing our property during your recent stay.

10/10 Excellent

Correen

Travelled with family, Business traveller
Stayed 1 night in Dec 2023
Response from Michael Samuels - General Manager on Mar 11, 2024
Thank you for choosing our property during your recent stay, I'm glad to hear that all went well.

10/10 Excellent

Patricia

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Michael Samuels - General Manager on Mar 11, 2024
Thank you for choosing our property during your recent stay, I'm glad to hear that all went well.

6/10 Okay

Edward

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Primarily(!), attention must be given to the rate. I’m from JC and felt $154/night was decent, esp since it was pet friendly. However, when they charge an additional $50 for a pet, $204 is FAR overpriced for this hotel. This was not publicized anywhere or I would not have stayed there. Further, 1/2 the parking lot was off limits because it looked imploded from a sinkhole or some other serious damage. There was no grass to take your dog to the bathroom, and had no trash cans so the ground had dog crap all over the very little grass there was. The view was of imploded concrete, a box truck, metal transport conexes, and a Krystal parking lot. Finally, it’s supposed to be non-smoking! Tell that to Room 307 or 309…had to walk through a HEAVY weed cloud to get to our room with the kids. Disgusting and low class, dirtbags. I did think our room was clean and did like they had Deer Park waters everywhere, as we drink a ton of water. Likely will not stay again.
Stayed 1 night in Dec 2023
Response from Michael Samuels - General Manager on Dec 6, 2023
We have 2 dog poop stations, one on each side of the hotel with bags and trashcans for disposal. I am a bit confused because we do not carry deer park at our location. Please call the hotel and request to speak to Michael Samuels the General Manager to speak further to clear the confusion. Thank you!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will stay with Hampton again.
My husban and I were very happy with the Hapton in. The safe was so friendly and attentive.
Stayed 2 nights in Dec 2023
Response from Michael Samuels - General Manager on Dec 6, 2023
Thank you for choosing our property during your recent visit, I am glad to hear all went well.

10/10 Excellent

Karen

Stayed 3 nights in Nov 2023
Response from Michael Samuels - General Manager on Mar 11, 2024
Thank you for choosing our property during your recent stay, I'm glad to hear that all went well.

10/10 Excellent

Baba

Stayed 1 night in Nov 2023
Response from Michael Samuels - General Manager on Mar 11, 2024
Thank you for choosing our property during your recent stay, I'm glad to hear that all went well.

8/10 Good

Youngjae

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Service was good, but the hotel price was very expensive considering that the area is suburban. Also, there aren't many dining options.
Stayed 2 nights in Nov 2023
Response from Michael Samuels - General Manager on Dec 6, 2023
Thank you for choosing our property during your recent visit.

10/10 Excellent

JoAnna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Michael Samuels - General Manager on Dec 6, 2023
Thank you for choosing our property during your recent visit, I am glad to hear all went well.

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people were great, the room was great. There was a little issue with parking due to a little construction in the parking lot, but over all great experience
Stayed 1 night in Nov 2023
Response from Michael Samuels - General Manager on Dec 6, 2023
Thank you for choosing our property during your recent visit, I am glad to hear all went well.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Michael Samuels - General Manager on Dec 6, 2023
Thank you for choosing our property during your recent visit, I am glad to hear all went well.

4/10 Poor

deborah m

Stayed 1 night in Aug 2023
Response from Michael Samuels - General Manager on Dec 6, 2023
Please let me know if there were any issues you would like to discuss about your recent stay.

10/10 Excellent

Willis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very nice and clean!!! Front desk person when checking in was super nice and helpfu! Enjoyed our stay!!!
Stayed 3 nights in Oct 2023
Response from Michael Samuels - General Manager on Dec 6, 2023
Thank you for choosing our property during your recent visit, I am glad to hear all went well.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff top notch!
Stayed 1 night in Oct 2023
Response from Michael Samuels - General Manager on Dec 6, 2023
Thank you for choosing our property during your recent visit, I am glad to hear all went well.

10/10 Excellent

Bridgette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Michael Samuels - General Manager on Dec 6, 2023
Thank you for choosing our property during your recent visit, I am glad to hear all went well.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Overnight Stay
The room was nice and the king size bed was very comfortable. Plenty of outlets and USB ports. Towels were actually quite good. Big fan of all the toiletry dispensers. I’ve never seen hand soap and lotion in wall dispensers right over the sink. It was a welcome addition. My only critiques are that the pillows could have been a little bigger for a king size bed and the water pressure could have been better. A little more oomph in the shower could have taken it to a whole other level. I also would have liked to see some kind of shelf or place in the shower for personal toiletries.
Stayed 1 night in Oct 2023
Response from Michael Samuels - General Manager on Dec 6, 2023
Thank you for choosing our property during your recent visit, I am glad to hear all went well.

10/10 Excellent

David M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
most wonderful property and General Manager
Stayed 1 night in Oct 2023
Response from Michael Samuels - General Manager on Dec 6, 2023
Thank you for choosing our property during your recent visit, I am glad to hear all went well.

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness
clean
Stayed 1 night in Oct 2023
Response from Michael Samuels - General Manager on Dec 6, 2023
Thank you for choosing our property during your recent visit, I am glad to hear all went well.

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip
Quick trip to spend time with our son who is at ETSU. Convenient to campus! Nice stay!
Stayed 1 night in Oct 2023
Response from Michael Samuels - General Manager on Dec 6, 2023
Thank you for choosing our property during your recent visit, I am glad to hear all went well.

10/10 Excellent

Orlando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and facility was welcoming.
Stayed 1 night in Sep 2023
Response from Michael Samuels - General Manager on Mar 11, 2024
Thank you for choosing our property during your recent stay, I'm glad to hear that all went well.

10/10 Excellent

Richard

Stayed 1 night in Sep 2023
Response from Michael Samuels - General Manager on Dec 6, 2023
Thank you for choosing our property during your recent visit, I am glad to hear all went well.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Michael Samuels - General Manager on Mar 11, 2024
Thank you for choosing our property during your recent stay, I'm glad to hear that all went well.

10/10 Excellent

Allana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Clean facility and very nice staff
Stayed 1 night in Sep 2023
Response from Michael Samuels - General Manager on Mar 11, 2024
Thank you for choosing our property during your recent stay, I'm glad to hear that all went well.

4/10 Poor

Lisa

Travelled with family
Disliked: Property conditions & facilities, room comfort
Unhappy Guest!
Had a 1 night reservation. Arrived ready to shower & go to bed. Was given room card/key. 3rd floor room. Keys wouldn’t work. Went back to desk, rekeyed & sent on my way. Still lugging luggage! Keys don’t work again. Back to front desk. Said would have to wait on maintenance. Asked for a different room. Given a comparable room on 1st floor. Opened door to tv, lights all on. Bed unmade & empty water bottles on nightstand 😤 Back to front desk & was offered a “snack” from chip & candy rack for my being inconvenienced!! WOW!! Go to another room on 3rd floor. Appeared clean etc but room was damp. Turned down AC. Everything in the room had a damp feeling. My bag, purse etc all damp. Slept terrible. Won’t be staying there again!
Stayed 1 night in Aug 2023
Response from Michael Samuels - General Manager on Mar 11, 2024
Thank you for choosing our property during your recent stay.

6/10 Okay

Margo, West Chester

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was being renovated during our stay. Or room was nice, but the lobby and public areas weren't updated. It was ok, but other Hampton Inns are nicer.
Stayed 1 night in Aug 2023
Response from Michael Samuels - General Manager on Mar 11, 2024
Thank you for choosing our property during your recent stay.

10/10 Excellent

R. B., Pelham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first stay here and it won’t be our last. Highly recommended!
Stayed 3 nights in Aug 2023
Response from Michael Samuels - General Manager on Mar 11, 2024
Thank you for choosing our property during your recent stay, I'm glad to hear that all went well.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Jonesborough trip
We enjoyed our stay. Friendly and helpful staff. Very accommodating when we brought an issue to their attention. Loved the breakfasts that were varied and available every day at reasonable times. Pool area was nice. Very pleased with the hand trucks provided to move suitcases in and out. The location was perfect to walk to things we needed. We understood that construction was going on and may have contributed to the funky odor that seemed to linger in our room. And the box of tissues on the sink counter was thoroughly soaked when we checked in and never dried out for the three days we were there. Some of the hot breakfast items could have been warmer and there was more than one occasion where there was no coffee at breakfast time so we had to wait for some more to be brewed. All of that being said, it did exceed my expectations.
Stayed 3 nights in Aug 2023
Response from Michael Samuels - General Manager on Mar 11, 2024
Thank you for choosing our property during your recent stay, I'm glad to hear that all went well.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was so nice! Great stay!
Stayed 1 night in Aug 2023
Response from Michael Samuels - General Manager on Mar 11, 2024
Thank you for choosing our property during your recent stay, I'm glad to hear that all went well.

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly refurbished rooms...very nice
Stayed 2 nights in Aug 2023
Response from Michael Samuels - General Manager on Mar 11, 2024
Thank you for choosing our property during your recent stay, I'm glad to hear that all went well.

10/10 Excellent

Danielle, Toms River

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Michael Samuels - General Manager on Mar 11, 2024
Thank you for choosing our property during your recent stay, I'm glad to hear that all went well.

10/10 Excellent

andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brand new room, clean, very nice manager
Stayed 1 night in Aug 2023
Response from Michael Samuels - General Manager on Mar 11, 2024
Thank you for choosing our property during your recent stay, I'm glad to hear that all went well.

10/10 Excellent

Lauri

Liked: Cleanliness, staff & service, property conditions & facilities
We always enjoy our stay here. Staff is friendly and goes out of their way to make our stay more enjoyable.
Stayed 2 nights in Jul 2023
Response from Michael Samuels - General Manager on Mar 11, 2024
Thank you for choosing our property during your recent stay, I'm glad to hear that all went well.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Michael Samuels - General Manager on Jul 25, 2023
Thank you for choosing our property during your recent visit.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice
Stayed 1 night in Jul 2023
Response from Michael Samuels - General Manager on Jul 25, 2023
Thank you for choosing our property during your recent visit, I am glad to hear all was well.

2/10 Terrible

KIM

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Horrible, noisy due to hotel construction
Stayed 2 nights in Jul 2023
Response from Michael Samuels - General Manager on Jul 21, 2023
Thank you for your feedback and our sincere apologies for the noise during this time of renovation.

8/10 Good

Melinda

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Needs a littld work
Checked in but the next morning, they could not find me in the system to check out. The girl that "checked me in" was not friendly at all. The A/C unit in our room was leaking so much the carpet was completely soaked all around the unit and it did not work very well. The plus side, breakfast was very good and was hot. The bed was comfortable and lots of hot water for showers.
Stayed 1 night in Jul 2023
Response from Michael Samuels - General Manager on Jul 21, 2023
Thank you for your feedback that will continue to help us better service our guest.