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Reviews of DoubleTree by Hilton Hotel Johnson City

4 out of 5
DoubleTree by Hilton Hotel Johnson City
211 Mockingbird Ln, Johnson City, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 366 out of 793 reviews" "
Rating 8 - Good. 259 out of 793 reviews" "
Rating 6 - Okay. 94 out of 793 reviews" "
Rating 4 - Poor. 41 out of 793 reviews" "
Rating 2 - Terrible. 33 out of 793 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told that breakfast would be complimentary, so I grabbed two slices of bacon and an orange juice, and then the waitress told me to pay her $15. It is absolutely unreasonable to make me pay that amount of money for two strips of bacon that I didn’t even finish as well as orange juice and water. Hospitality rating is a -5. I will never stay at one of these locations again and I plan on telling all my friends and family to never stay at one of these locations.
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thanks so much for your feedback! It is listed at the in the restaurant at the buffet line that breakfast is not complimentary. We apologize if you were under the impression that it was included in your room rate. We hope you will give us another opportunity in the future to serve you & thank you again for your review.

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and mattress was firm like I like it. Not saggy with big mattress topper.
Stayed 1 night in Mar 2024
Response from Management on Apr 23, 2024
Thanks very much for the 5-star review! We look forward to your next stay.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Apr 23, 2024
Thank you for the 5-star rating!

10/10 Excellent

Angela K.

Liked: Amenities
The hotel was very clean, front desk folks were friendly and helpful. Wood have been better if breakfast was included but we had a great stay.
Stayed 2 nights in Mar 2024
Response from Management on Apr 23, 2024
Thank you so much for the 5-Star Review Angela! We are glad you enjoyed our property and staff. We also appreciate your feedback on breakfast being included. We look forward to welcoming you back soon.

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The service and room are great. The cookies exceptionally delicious. The only thing I would change is usb access added it to rooms.
Stayed 1 night in Mar 2024
Response from Management on Apr 23, 2024
Thanks very much for the 5-star rating Heather! Glad that you had a great experience with us & we appreciate that feedback on the USB ports.

10/10 Excellent

Jorge

Stayed 2 nights in Jan 2024
Response from Management on Apr 23, 2024
Thank you for the 5-Star Rating!

4/10 Poor

Nicholas

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Look Around Before Deciding
The bathroom light was broken and flickered all night. I woke up to bit marks on my face that were not there before I went to sleep. There was a used condom underneath the night stand that didn't. Having to chose for myself I would NOT be staying there again. No USB chsrgers in the room. The only outlets that were somewhat usable were on the wall. The ones on the lamps the charging blocks just fall out so those couldn't be used.
Stayed 1 night in Jan 2024

8/10 Good

Cary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Pool was supposed to be heated but that was the only problem.
Stayed 1 night in Dec 2023
Response from Management on Apr 23, 2024
Thanks so much for taking a moment to rate your stay. We do have a heated pool, but it is hard in the winter months to keep it up to temperature. We hope you all still enjoyed your stay.

2/10 Terrible

Anna

Stayed 2 nights in Dec 2023

10/10 Excellent

William

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Granddaughters enjoyed the pool. Hotel was located in a good area to enjoy the city. Will return on our next trip.
Stayed 2 nights in Nov 2023
Response from Management on Apr 23, 2024
Thanks for the 5-Star Rating!

6/10 Okay

DENNIS

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
absolutely not what we expected for a double tree property. The young lady who at the desk was great!! Lamont from Maintenace was great. The problems we had after we checked in were handled quickly.
Stayed 3 nights in Nov 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay in a clean hotel with friendly staff. Heated pool but wish they had a hot tub. Nice restaurant and bar. Will be staying here again!!
Stayed 2 nights in Nov 2023
Response from Management on Apr 23, 2024
Thanks for the 5-Star rating Matthew! We look forward to welcoming you back soon.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Management on Apr 23, 2024
Thank you for the 5-Star Rating Jason!

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Apr 23, 2024
Thank you for the review Adam. We look forward to your next stay.

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great venue! Great location!
Stayed 1 night in Nov 2023

4/10 Poor

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in need of a refresh. The finish onthe wood doors is showing a lot of wear and tear as just one example. There was no one at the desk to give us a folio at checkout. The breakfast buffet had a good selection. Unfortunately, it was not tasty. On the plus side, the room was a nice size.
Stayed 2 nights in Oct 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
Would have been 5 stars, but the only comfortable chair was in fount of the air exchange unit and there was no way to turn the fan off.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from Management on Apr 23, 2024
Thanks for the 5-Stars James! Safe travels until your next visit.

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 2 nights in Oct 2023
Response from Management on Apr 23, 2024
Thanks for taking a moment to review your stay.

10/10 Excellent

Sherryl

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was pleasant and helpful. On site dining made our stay very simple. Location in the heart of the town was also very convenient.
Stayed 3 nights in Oct 2023

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Quick checkin, friendly staff!!
Stayed 1 night in Sep 2023
Response from Management on Apr 23, 2024
Thank you for taking a moment to review your stay!

6/10 Okay

Lee

Liked: Cleanliness, staff & service, room comfort
Only one issue, otherwise a good stay.
The stay was good, the Burger Bar was awesome. The only issue I had was my bank card was charged twice for a night’s stay before I even checked in, which took money out of my account I had for my trip. This was on a Saturday so my bank has yet to release the charge until the next business day.
Stayed 1 night in Sep 2023
Response from Management on Apr 23, 2024
Thank you for taking a moment to review your stay. We apologize regarding any billing error and hope you had a good stay otherwise. We are sorry for any issues that billing issue caused and hope you will be back again.

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2023

10/10 Excellent

JENIFER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Loved the indoor/outdoor pool
Stayed 1 night in Sep 2023
Response from Management on Apr 23, 2024
Thank you for taking a moment to review your stay! We look forward to your next visit.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property I will definitely recommend this place
Stayed 1 night in Sep 2023
Response from Management on Apr 23, 2024
Thanks for the rating Jason! We hope you will be back again soon.

6/10 Okay

Lori

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Hotel was old, run down and dirty. Blood on the sheets, mirrors dirty, no soap in shower, dirty toilet.
Stayed 2 nights in Sep 2023
Response from Management on Apr 23, 2024
Thank you for taking a moment to review your stay. Your feedback will certainly be looked into as that doesn't meet our standards. We appreciate your feedback and safe travels until next time.

10/10 Excellent

Marsha

Travelled with partner
Liked: Amenities
Convenient to shopping and dining, staff was friendly, pool was great!
Stayed 1 night in Sep 2023
Response from Management on Apr 23, 2024
Thank you for taking a moment to review your stay. We are happy you enjoyed our stay, staff & pool. We hope you will be back to visit soon.

6/10 Okay

James

Liked: Cleanliness, staff & service
Was a ok stay
Stayed 1 night in Sep 2023

2/10 Terrible

Thomas

No breakfast. The hallways are not air conditioned. The pool opens too late and closes too early and on top of that you overcharged me $40
Stayed 1 night in Aug 2023
Response from Management on Apr 23, 2024
Thanks for taking a moment to review your stay. We do have breakfast available, but it's not included in the room rate. We do apologize if you were not made aware of that. We hope you will give us another opportunity in future travels.

8/10 Good

Carly

Stayed 2 nights in Aug 2023
Response from Management on Apr 23, 2024
Thank you for the 4-star Rating Carly.

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, convenient and worth it!
Stayed 2 nights in Aug 2023
Response from Management on Apr 23, 2024
Thank you for your review!

10/10 Excellent

Dwight

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on Apr 23, 2024
Thank you for your review!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast check in clean and spacious!
Stayed 1 night in Jul 2023
Response from Management on Apr 23, 2024
Thanks for the review! We look forward to your next stay!

2/10 Terrible

Eric

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Owners are OK with you suffering.
The building's air conditioner is broken and some of the upper floors are unfit for use. Despite that they will still take your reservation and your money without ever mentioning these issues. I could understand if this were a temporary issue. However, they have no intention of fixing the air conditioner this year. They are waiting until next year when they renovate. They should not be renting rooms with the building in this condition.
Stayed 1 night in Jul 2023
Response from Steve Lewis on Jul 28, 2023
Thank you for taking the time to share you helpful comments and we appreciate you staying with us. I completely understand your issue with the lack of AC in some areas and please know we are working hard to get it resolved as soon as possible. We placed an order for 7 rooftop AC units on March 15th of this year with an expected lead time of 20-24 weeks until delivery and installation. The manufacturer is making every attempt to speed up our order but they are limited due to the supply chain challenges. We are in constant contact with them to keep our order top of the list and we are pushing for the earliest delivery possible. I realize this does not resolve the issues during your stay but we truly are working hard to have it completely fixed as soon as possilbe. Thank you again for your feedback and for choosing to stay with us. Best Regards,Steve Lewis

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with our stay
Very clean room, super soft sheets. Very friendly staff even at max capacity
Stayed 2 nights in Jul 2023

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service, room comfort
We love staying at this hotel when we come to Tennessee to visit family for our annual trip. It is convenient to many restaurants and shopping. The hotel over the years has not been updated and while it is good, it does need some TLC and attention. We will go again next time but hope to see some upgrades soon.
Stayed 4 nights in Jul 2023

8/10 Good

linda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

brock

Liked: Staff & service
Nice hotel and staff, but make sure youre not overcharged like i was. Stayed one night but was charged for two. So make sure before you leave property.
Response from - Director of Sales on Jul 11, 2023
Thank you for taking a moment to review your experience. We have looked into your charges and confirmed with Merchant Services you were in fact only charged once. You may have a pending authorization that hasn't been released by your bank. We can assure you we only charged once.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

PAUL

Stayed 1 night in May 2023

10/10 Excellent

Anthony

Stayed 2 nights in Jun 2023

6/10 Okay

Lisa

Stayed 1 night in Jun 2023

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our night in Johnson City. Breakfast was available at the restaurant on-site for a fee. Staff was extremely friendly. Room was spotless. The bed was very comfortable.
Stayed 1 night in Jun 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Carol, Indian Hills

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasure staying at the Doubletree. I was tired and frazzled from traveling for the past week, so the quiet, clean and comfortable room was exactly what I needed.
Stayed 1 night in Mar 2023

6/10 Okay

Manuel, Potomac

Travelled with family
Disliked: Property conditions & facilities
Property was outdated and location not that great. Price was also high compared to better hotels in the area. Due to the place being outdated it left an impression of being dirty.
Stayed 1 night in Mar 2023

6/10 Okay

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had an indoor pool which my kids enjoyed and a good restaurant on property.
Stayed 1 night in Mar 2023