Ratings based on 657 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Oct-2014
IT WAS A VERY NICE HOTEL, VERY NEAR A LOT OF SITES AND ALOT OF THINGS TO DO.I LIKED THE APPLES OFFERED AT THE DESK IT WAS A VERY NICE TOUCH. EVEN THOUGH THE WEATHER WAS NOT SO NICE IT WAS A BEAUTIFUL VIEW OF THE BAY.
4 out of 5
Recommended
for Everyone
by A verified traveller from Kalamazoo, MI

Posted 15-Oct-2014
Pros: Very friendly staff. Nice amenities (fridge and microwave in room with real cups, real towels in lobby restrooms).
Cons: King room we had was tight on space getting around bed.
Nice hotel, very clean. Close to many restaurants. A bit high priced, but, willing to pay that for good experience.
3 out of 5
by A verified traveller from racine, Wisconsin

Nice hotel

Posted 12-Oct-2014
Pros: Location
Cons: Better blanket.
Location: Easy to buy. Good sprains available
The room was too cramped. The blanket was quite thin. Quiet place.
4 out of 5
Recommended
for Everyone
by A verified traveller from milwaukee

nice place

Posted 16-Sep-2014
Pros: very clean nice accomodations
Cons: replace front desk staff or provide training on how to print a receipt, change a room or resolve any issue
Location: on the shore is beautiful. rooms on the highway side of the hotel are not desireable but u can't hear the noise with balcony door closed.
location is a little away from town center but ok. room was very nice clean and comfortable. breakfast was better than most. hotel desk staff were either unable or unwilling to help with q's or solve problems. (jim and door county guy.)
Comment from Hotel Management
28-Sep-2014 by Jonathan P, Hotel Management
Good day! Thank you for your stay and I'm glad you enjoyed your room and our cleanliness. I'm glad you liked our breakfast, too! I'm very sorry that Jim and Chaz didn't provide you with better answers for your questions or issues. This is certainly not common for those two, but I will make sure that they see your comments and that we work harder to make every guest feel happy with our level of service. Thank you again and have a great day! Best, Jonathan P. General Manager
3 out of 5
by A verified traveller from UK

Not good value for us, but depends on your needs

Posted 31-Aug-2014
Pros: The view and size of suite.
Cons: Breakfast was terrible - small overcrowded room, queues, inadequate choice and quality. Air-conditioning did not cool the bedroom.
We struggled to find a suitable base for our three nights in Traverse City in August and selected Cherry Tree Inn because the suite offered a view of the Bay and seemed large enough for three people. It would have been better to find a hotel within walking distance of town as we did not utilise the small beach or swimming pool so these were no compensation for the inadequate breakfast and air-conditioning.
Comment from Hotel Management
28-Sep-2014 by Jonathan P, Hotel Management
Thank you for your stay and your time in reviewing our hotel. I'm sorry that you couldn't find a hotel that was walking distance to the downtown area. While our location can be very convenient to get around all the great activities in our fantastic region, we certainly understand if it doesn't work for a guest looking to be only in the downtown area. I hope you had a safe trip home and that you can come visit Traverse City in perhaps a location that would work and make your stay better in the future. We're certainly always willing to help you if you can't find one within walking distance. Have a wonderful day! Best, Jonathan P. General Manager
4 out of 5
Recommended
for Business Travellers
by Frank from Ohio

Fun family vacation

Posted 18-Jul-2014 on Hotels.com
Enjoyed our stay, only issue was the elevator was not operable for most of the time we were there. Service was excellent and they promptly mailed us some items we accidentslly left behind. We would definitely stay there again if we go back to TC.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel on beach and close to downtown

Posted 3-Jul-2014
Wanted a larger room for four people and this hotel fit our needs. Room was a little dark even with all lights on but breakfast nicer than usual "breakfast included" type hotels. Staff very helpful with area info. Pools in and out very nice. Quiet sunroom off lobby to do work, read..
5 out of 5
Recommended
by John

This traveller left a rating score only Posted 30-Jun-2014 on Hotels.com
4 out of 5
Recommended
by A verified traveller

Great family hotel with a few quirks

Posted 25-Jun-2014 on Hotels.com
This was our second time here. The hotel is nice and the rooms are big. The beach area is great, pools too. Location is perfect. I will stay again. The do have a couple of issues that they need to work out - check in availability and luggage carts. Both times we have stayed our rooms were not ready at the 3:00 check in time with the excuse being it is busy in the summer. We have watched numerous others sitting frustrated in the lobby while waiting for a room. We got pushed ahead of some people this time because my wife said it happened to us last time. Had she not said that who knows how long it would have taken. I'm sure if I decided to check out after 11:00 they would not consider that OK and I don't consider it OK for them to make people wait for a room that should be ready. They also have very few carts so if you have a decent amount of luggage you have to stand at the front door and follow people to the car to get one. Otherwise it's multiple trips up a single elevator that takes forever to get during check in/check out time. These are things that are easily fixed. If it happens on our third time it will be the last for us.
3 out of 5
Recommended
for Everyone
by A verified traveller from INDPLS,IN

Nice Hotel, Staff was Excellent Will come back

Posted 25-Jun-2014
Pros: THE VIEW
Location: THERE ARE EATING PLACES ,SHOPS,ALL IN WALKING
BOOKED ONE NIGHT THEN ADD THE NEXT NIGHT BUT THEY ASK FOR THE SAME RATE BUT WHEN I LOOKED AT OUR ACCOUNT THEY CHARGE US FIFTY MORE DOLLERS