Dear Samuel, We apologize for any discrepancy between your expectations and your experience at our property. Your satisfaction is important to us, and we regret if we fell short of meeting your expectations. We take your feedback seriously and will review our advertising to ensure accuracy. We understand your disappointment and hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future. Sincerely,Hotel Management

Dear Heather, Thank you for sharing your experience with us. We are delighted you had an easy check-in experience and enjoyed our complimentary coffee and snacks at Extended Stay America! Providing convenience and comfort for our guests is our priority. Your satisfaction is important, and we appreciate your feedback. We look forward to welcoming you back and ensuring another pleasant stay.Sincerely,Hotel Management

Dear Elisabeth, We are thrilled that you enjoyed your stay at Extended Stay America and found Marcus's service exceptional. Creating a cozy environment for our guests is our priority, and we are delighted that you had a positive experience. Thank you for acknowledging the importance of small gestures in making your stay enjoyable. We look forward to welcoming you back soon! Sincerely,Hotel Management

Dear Kelvin, Thank you for taking the time to share your feedback. We apologize for any inconvenience regarding the absence of hot breakfast and coffee, as well as the cleanliness of our public spaces. Your comments are important to us, and we will take immediate action to address these issues and enhance the quality of our amenities and cleanliness standards. We hope to welcome you back in the future for an improved experience.Sincerely,Hotel Management

Dear HARIS, We apologize on behalf of our team for any inconvenience caused during your stay at our hotel. We are sorry we could not meet your expectations and understand the disappointment it may have caused. As cleanliness is our top priority, we take all feedback seriously and will immediately address this issue with our housekeeping team. We appreciate your kind words regarding our staff and hope you will consider giving us another opportunity to serve you better in the future. We look forward to welcoming you back soon. Sincerely,Hotel Management

Dear John, We apologize for any inconvenience you experienced during your stay. We take reports of pests seriously and will address this matter with our pest control team. Please know that the cleanliness and comfort of our guests are paramount, and we continuously strive to maintain a high standard. Your feedback is valuable, and we appreciate you bringing this to our attention. Thank you for choosing us for your stay.Sincerely,Hotel Management

Dear Danillo, We sincerely apologize for the appalling conditions you encountered during your stay. Your feedback is deeply concerning, and we regret any discomfort caused. We take cleanliness seriously, and your experience does not reflect our standards. Rest assured, we will investigate and address these issues promptly to prevent recurrence. We understand your decision to find alternative accommodation, and we apologize for the inconvenience. Please consider this an isolated incident, and we hope to have the opportunity to provide you with a significantly improved experience in the future.Sincerely,Hotel Management

Dear Craig, Thank you for your review of our hotel. We apologize for the issues you encountered in your room. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for choosing us and taking the time to bring this to our attention. We hope to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Mayra, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity to show you the outstanding hospitality you deserve. Sincerely,Hotel Management

Dear Tsubasa, Thank you for choosing Extended Stay America for your recent stay. We are delighted you were impressed with our exceptional hospitality and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. We look forward to welcoming you back on your next visit to the area.Sincerely,Hotel Management

Dear chavira, Please accept our apologies for the disappointing experience you had with us. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. Our team is reviewing this situation and taking extra care to avoid this in the future. While we know this does not change what you experienced, we are incredibly sorry for the inconvenience and frustration this caused. We are wholly committed to regaining your trust and confidence, and we hope you will consider giving us another chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear RASHAD, We apologize for any inconvenience you experienced with our late check-in service. Our team aims to provide a smooth and efficient experience for all guests, and we regret falling short in your case. Please know that your feedback is valuable, and we will use it to address and improve our services. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Management

Dear Jose, Thank you for reviewing your stay with us. We apologize for not meeting your expectations. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will ensure our front desk staff clearly communicates our services and amenities during arrival and provides each guest with the professional customer service they deserve. We hope you will revisit us whenever you are in the area. Sincerely,Hotel Management

Dear Walter, Thank you for your recent stay. We are thrilled you had a wonderful experience at Extended Stay America, and we are happy you liked our immaculate accommodation and found your suite spacious and comfortable, with lots of room to relax. Each of our staff members works hard to ensure every guest enjoys their stay, so they will be pleased with your feedback. Thank you again for your review, and we look forward to seeing you again soon! Sincerely,Hotel Management

Dear Michele, Thank you for staying at Extended Stay America and for taking the time to leave your comments. We are thrilled to read about your stay and how much you enjoyed our friendly service. We work hard to deliver an excellent experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely,Hotel Management

Dear Emilio, We're delighted you had a restful stay at our hotel. Ensuring clean and comfortable rooms for our guests is a top priority. Your feedback is greatly appreciated, and we look forward to welcoming you back to Extended Stay America for another peaceful night's sleep.SincerelyHotel Management

Dear WANG, We are genuinely disappointed to learn about the issues you experienced during your visit. We want to assure you that we take every measure possible to prevent the entrance of outside insects, as you mentioned. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We are grateful for your patience, and we hope you will give us another chance to provide you with the seamless and comfortable stay you deserve.Sincerely,Hotel Management