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Reviews of The Rex Hotel

2.5 out of 5
The Rex Hotel
194 Queen Street West, Toronto, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 440 out of 1002 reviews" "
Rating 8 - Good. 367 out of 1002 reviews" "
Rating 6 - Okay. 110 out of 1002 reviews" "
Rating 4 - Poor. 46 out of 1002 reviews" "
Rating 2 - Terrible. 39 out of 1002 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Janet

Liked: Staff & service
Interesting older property that was clean mostly well maintained No soap or shampoo in shower Bathroom floor needs repair Yes, I would stay again, staff were lovely and everything is walkable distance Walk up no elevator
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 24, 2024
Thank you for staying at The Rex! We appreciate your feedback and use it to improve in the future.

8/10 Good

Sarfraz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay for a one night stay
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 24, 2024
Thank you for staying at The Rex! We appreciate your feedback.

6/10 Okay

Sheila

Travelled with partner
Staff very friendly. Noise in area at night was horrible with all the sirens and the 445 garbage truck emptying bins was horrible. Know they have no control over that but 2 nights and same thing. Alittle upset at how the shows go. We had gone to a ballgame in afternoon and returned around 710. Was going to have something to eat and enjoy a show. They would not let us in as they said show was about to end and the next one not starting til 830. We did not want to wait til 830 to eat so so went somewhere else. Should be some lenience for people staying there. Having been coming here for about 10 years now and love the location for getting around. Thanks.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 17, 2024
Thank you for staying at The Rex! We appreciate your feedback and use it to improve in the future.

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, cozy space, and very convenient!
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 12, 2024
Thanks for staying at The Rex! We appreciate your feedback.

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service
We booked this because we had tickets for a concert at the Horseshoe Tavern. It was the ideal location for an overnight trip
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 12, 2024
Thanks for staying at The Rex! We appreciate your feedback.

10/10 Excellent

ANDREW, READING

Liked: Cleanliness, staff & service, property conditions & facilities
The Rex has basic but adequate accommodation in a great location. I was in a very cosy single bed room with an en-suite just big enough for a shower, toilet and washbasin. Once I’d squeezed into the shower it worked fine. The rooms are above a busy jazz club so expect music til about 11 in the evening- they seem to have a regular rotation of bands (around 2 per evening) so you can always enjoy jazz (with a cover charge), a good selection of beers and basic but decent pub grub. Breakfast - consisting of coffee & toast - is included in the room price. The great selling point (apart from the reasonable prices) is the location: Queen Street is a hub of boutique shops, snack bars, and restaurants so there’s no shortage of places to eat right on your doorstep, to say nothing of handy cannabis shops. The CN Tower, Rogers Center, Aquarium, Lakeside areas, and Ferries to Toronto Islands are all within about a mile radius, and the Art Gallery of Ontario is much closer. So there are plenty of places you can stroll to- and Toronto is an easy waking city. Alternatively, Osgoode station is a couple of minutes walk away if you want to plug into the Metro network. A fancy hotel The Rex is not, a well priced place to crash in the heart of Toronto it definitely is
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 11, 2024
Thank you for staying at The Rex! We appreciate your feedback.

10/10 Excellent

Carmela

Liked: Cleanliness, staff & service, property conditions & facilities
It was really a nice place to stay and very affordable and clean.
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 10, 2024
Thank you for staying at The Rex! We appreciate your feedback.

8/10 Good

Makayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 10, 2024
Thank you for staying at The Rex! We appreciate your feedback.

10/10 Excellent

Lou-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it alot . Love the restaurant staff very nice . The nite staff helped me i demagnised my key a few times Thank you
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 10, 2024
Thank you for staying at The Rex! We appreciate your feedback.

10/10 Excellent

Christian

Stayed 1 night in Apr 2024
Response from Guest Services on Apr 24, 2024
Thank you for staying at The Rex! We appreciate your feedback.

10/10 Excellent

Jonathon

Liked: Staff & service, amenities, property conditions & facilities
Rex Hotel is a perfect place to just set up and wander/explore the area. The location provides a convenient walk to central shopping/food/subway transportation. There's a drugstore right next to it as well if you need any necessities. It is located right above a dining spot/jazz club and it's a wonderful experience if you're winding down from the rest of your day. There is a shared bathroom, and the overall architecture is pretty dated (I had to push my door after I closed it on the inside to make sure it actually closed) but that is the only negative experience I had with this place.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 26, 2024
Thank you for staying at The Rex! We appreciate your feedback. Best Regards

8/10 Good

Kiyomi, Kirkland

Travelled with family
Liked: Staff & service
Everything is walkable. We could save money for transportation. I would stay again.
Stayed 5 nights in Mar 2024
Response from Guest Services on Mar 26, 2024
Thank you for staying at The Rex! We appreciate your feedback. Best Regards

8/10 Good

Saswata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 27, 2024
Thanks for staying at The Rex! We appreciate your feedback.

8/10 Good

Melissa Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! And great customer service
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 22, 2024
Thanks for staying at The Rex! We appreciate your feedback.

4/10 Poor

Chengyong

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The server was not polite; The room was not clean. No private parking. Parking is inconvenient.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 3, 2024
Thanks for staying at The Rex! We appreciate your feedback and use it to improve in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk and super close to alot of things downtown.
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you for staying at The Rex! We appreciate your feedback.

10/10 Excellent

robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good for single budget minded traveller Old but well maintained. Jazz downstairs is marvellous
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you for staying at The Rex! We appreciate your feedback.

2/10 Terrible

amber

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old building and very rundown
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you for staying at The Rex. We appreciate your feedback, and use it to improve in the future. We are sorry for any inconveniences you may have experienced.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 15, 2024
Thank you for staying at The Rex! We appreciate your feedback.

4/10 Poor

tony

Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 3, 2024
Thanks for staying at The Rex! We appreciate your feedback.

10/10 Excellent

Miles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff and management were awesome, as well as restaurant staff! Made a mistake with booking, phoned and the woman at the front desk was so helpful and understanding! Turned what was about to be a very stressful day into an amazing evening. When we got back late from our event, we were able to catch some lovely live jazz and the restaurant staff went out of their way for us even though we were cutting it pretty close to closing time. Thank you!!
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 15, 2024
Thank you for staying at The Rex! We appreciate your feedback.

10/10 Excellent

JEROME

Liked: Cleanliness, staff & service
Very close to attractions
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 15, 2024
Thank you for staying at The Rex! We appreciate your feedback.

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The jazz club was amazing, food was good. The rest of the hotel is very dated needs some work. Room was clean but small.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 15, 2024
Thank you for staying at The Rex! We appreciate your feedback.

8/10 Good

Michelle

Travelled with group
Liked: Staff & service, amenities
Great breakfast Bar staff was very friendly
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 15, 2024
Thank you for staying at The Rex! We appreciate your feedback.

8/10 Good

James, Dartmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Good basic, reasonably priced, hotel in a great location. Jazz scene is a bonus.
Stayed 5 nights in Feb 2024
Response from Guest Services on Mar 15, 2024
Thank you for staying at The Rex! We appreciate your feedback.

4/10 Poor

gina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
very small rooms
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 15, 2024
Thank you for staying at The Rex! We appreciate your feedback.

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here r good & best
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 15, 2024
Thank you for staying at The Rex! We appreciate your feedback.

10/10 Excellent

Arnold

Liked: Cleanliness, amenities
Absolutely everything here is amazing
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 15, 2024
Thank you for staying at The Rex! We appreciate your feedback.

8/10 Good

Taras

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 15, 2024
Thank you for staying at The Rex! We appreciate your feedback.

8/10 Good

Zac

Liked: Staff & service
The Rex *is what it is* - an old-school affordable hotel that looks like something from a John Lee Hooker music video. For some, that's the appeal. For others, you'll get the luxury you want from a pricier place. Personally I love that you can stay here and walk downstairs for an excellent jazz show.
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 23, 2024
Thank you for staying at The Rex! We appreciate your feedback.Best Regards

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Live music.
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 15, 2024
Thank you for staying at The Rex! We appreciate your feedback.

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
My only complaint is the price does not match the amenities. I fortunately got one of the rooms with a private bathroom connected too. I will say the sound of the street was noisy at night BUT that actually is something that I really enjoy when staying in a city so that is actually a plus for me.
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 15, 2024
Thank you for staying at The Rex! We appreciate your feedback.

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beds were comfortable, room was clean, small and cute. There was just a little bit of hair beneath the bed sheets but overall it was a comfortable stay.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 23, 2024
Thank you for staying at The Rex! We appreciate your feedback, and use it to improve in the future.Best Regards

8/10 Good

Ramiro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 23, 2024
Thank you for staying at The Rex! We appreciate your feedback.Best Regards

8/10 Good

Slavica

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 22, 2024
Thanks for staying at The Rex! We appreciate your feedback.

8/10 Good

Shayna

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great location for food, shopping, and museums. We stayed for a concert at Massey Hall and were able to just park in the morning and walk to everything we wanted to do easily for the weekend. Would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 15, 2024
Thank you for staying at The Rex! We appreciate your feedback.

10/10 Excellent

Dany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was central to everything and even though it is downtown and has a Jazz bar, the hotel walls were very sound proof and you could still get a good night rest without any noise.
Stayed 4 nights in Feb 2024
Response from Guest Services on Feb 23, 2024
Thank you for staying at The Rex! We appreciate your feedback.Best Regards

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for a budget conscious traveller
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 23, 2024
Thank you for staying at The Rex! We appreciate your feedback.Best Regards

6/10 Okay

Raúl

Liked: Cleanliness, staff & service
very centric
Stayed 3 nights in Feb 2024
Response from Guest Services on Mar 15, 2024
Thank you for staying at The Rex! We appreciate your feedback.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, simple, and secure.
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 23, 2024
Thank you for staying at The Rex! We appreciate your feedback.Best Regards

6/10 Okay

katia

Travelled with family
Liked: Staff & service
Good
Stayed 1 night in Jan 2024
Response from Guest Services on Mar 15, 2024
Thank you for staying at The Rex! We appreciate your feedback.

4/10 Poor

Jennette

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is old and outdated in everything
Stayed 1 night in Jan 2024
Response from Guest Services on Mar 19, 2024
Thanks for staying at the Rex. We appreciate your feedback, and use it to improve in the future. We are sorry for any inconveniences you may have experienced.

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 23, 2024
Thank you for staying at The Rex! We appreciate your feedback.Best Regards

10/10 Excellent

yi

Liked: Amenities
Clean and friendly
Stayed 2 nights in Jan 2024
Response from Guest Services on Feb 23, 2024
Thank you for staying at The Rex! We appreciate your feedback.Best Regards

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 23, 2024
Thak you for staying at The Rex! We appreciate your feedback.

8/10 Good

Magdi

Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 23, 2024
Thanks for staying at The Rex! We appreciate your feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have no complaints. Everything was super organized and clean
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 23, 2024
Thanks for staying at The Rex! We appreciate your feedback.

10/10 Excellent

Tim

Stayed 1 night in Jan 2024
Response from Guest Services on Feb 23, 2024
Thank you for staying at The Rex! We appreciate your feedback.Best Regards

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 12, 2024
Thanks for staying at The Rex! We appreciate your feedback.

8/10 Good

Eric

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bed was a little off sized
Our stay was great for the new year other than the bed was too small for me being & my girlfriend, I’m about 5’ 9 & my feet were dangling from the bed, and then the fitted sheet was too small for the bed so I woke up with the bed sheet wrapped around me, otherwise our stay was fun! Great staff, Great New Years Eve, maybe change the bed in room 118 though & the sheets
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 12, 2024
Thank you for staying at The Rex, we appreciate your feedback, and use it to improve in the future.