Exterior

Reviews of Sheraton Parkway Toronto North Hotel & Suites

4 out of 5
Sheraton Parkway Toronto North Hotel & Suites
600 Highway 7, Richmond Hill, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 544 out of 1001 reviews" "
Rating 8 - Good. 277 out of 1001 reviews" "
Rating 6 - Okay. 85 out of 1001 reviews" "
Rating 4 - Poor. 55 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 18, 2024
Dear Colin, Thank you kindly for taking the time to give us a review. I am very happy to know that you enjoyed your time with us. We hope to welcome you back soon.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend staying here and looking forward to going back.
Stayed 3 nights in Apr 2024
Response from Executive Assistant on Apr 16, 2024
Dear Kyle, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us. We are so pleased to know that your stay was enjoyable and appreciate your recommendation. It was a pleasure to have you as our guest, and I hope to welcome you back again soon.

10/10 Excellent

Chunliang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 16, 2024
Dear Chunliang, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Saad

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Executive Assistant on Apr 12, 2024
Dear Saad, We are so pleased to know we exceeded your expectations and that your stay was enjoyable. Positive feedback gives us encouragement, particularly when it comes from those who matter the most – you! It was a pleasure to have you as our guest, and I hope we have another opportunity in hosting you again.

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service! Room was clean and nice. Location is convenient.
Stayed 1 night in Mar 2024
Response from Executive Assistant on Apr 8, 2024
Dear Pauline, On behalf of our entire hotel team, we thank you for taking the time to give us a 4/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

4/10 Poor

Harmeek, Holly Springs

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
A/c wasnt working so called front desk at 12:15 AM, guy named Nav said hes sending maintenace instead he sent housekeeping guy who just toggled the switches. Nav called our room and when asked wheres maintennace, he literally started yelling and hungup. When I called back and asked, he said he was done with me. Very rude and unprofessional. Same moment we realized our door didnt even lock. Talked to the manager next morning who gave us another room but this guys Nav, hope noone has to deal with him.
Stayed 3 nights in Mar 2024
Response from Executive Assistant on Apr 8, 2024
Dear Harmeek, I recognize your time is valuable and appreciate the feedback you have provided.Receiving efficient and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

Sepideh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating. We had a pleasant stay.
Stayed 1 night in Mar 2024
Response from Executive Assistant on Apr 2, 2024
Dear Sepideh, On behalf of our entire hotel team, we thank you for taking the time to give us a 5/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

8/10 Good

Alireza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 2 nights in Mar 2024
Response from Executive Assistant on Apr 1, 2024
Dear Alireza, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and your satisfaction is important to us. It was a pleasure to have you as our guest, and I hope we have another opportunity in hosting you again.

10/10 Excellent

SONG HUA

Travelled with family
Liked: Amenities, property conditions & facilities
It was very good location
Stayed 1 night in Mar 2024
Response from Executive Assistant on Apr 1, 2024
Dear Song Hua, On behalf of our entire hotel team, we thank you for taking the time to give us a 5/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 Excellent

Althea

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great, I would come back again.
Stayed 1 night in Mar 2024
Response from Executive Assistant on Apr 1, 2024
Dear Althea, On behalf of our entire hotel team, we thank you for taking the time to give us a 5/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 Excellent

Arash

Liked: Cleanliness
Fabulous!
Response from Executive Assistant on Apr 1, 2024
Dear Arash, On behalf of our entire hotel team, we thank you for taking the time to give us a 5/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 Excellent

Adalton

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything In The hotel reflects the name Sheraton except a room service woman name Malou. She’s above the expectation, with big smile she welcome everyone when they coming in and wishes everyone a good morning.when they are living. She cares and this is important.
Stayed 2 nights in Mar 2024
Response from Executive Assistant on Mar 25, 2024
Dear Adalton, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us. We are so pleased to know we exceeded your expectations and that your stay was enjoyable. Positive feedback is always encouraging to us and we appreciate you.I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My hotel room was quite comfy, and not much noise at all unless someone was walking through the hall. Very happy with my stay
Stayed 8 nights in Mar 2024
Response from Executive Assistant on Mar 25, 2024
Dear Brandon, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It was a pleasure to have you as our guest, we hope you choose to stay with us again.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Executive Assistant on Mar 26, 2024
Dear Stephen, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

8/10 Good

Yuou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Executive Assistant on Mar 25, 2024
Dear Yuou, On behalf of our entire hotel team, we thank you for taking the time to give us a 4/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 Excellent

Eugenie

Stayed 1 night in Mar 2024
Response from Executive Assistant on Apr 8, 2024
Dear Eugenie, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second March break staycation here. We have loved it each time. The staff are so lovely when checking in, room was great, room service was great, pool was amazing.
Stayed 1 night in Mar 2024
Response from Executive Assistant on Mar 18, 2024
Dear Crystal, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It was a pleasure to have you as our guest, and I hope we have another opportunity in hosting you again.

10/10 Excellent

Shelbi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very good stay. I would recommend anyone to come here for business or leisure. Comfy beds, very clean property, good food and lovely hotel staff. Thank you.
Stayed 1 night in Mar 2024
Response from Executive Assistant on Mar 13, 2024
Dear Shelbi, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and kind words. We are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

8/10 Good

Colin

Stayed 1 night in Mar 2024
Response from Executive Assistant on Apr 1, 2024
Dear Colin, Thank you for taking the time to give us a wonderful 4/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

DeAndre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Executive Assistant on Mar 11, 2024
Dear DeAndre, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Chenghai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Executive Assistant on Mar 11, 2024
Dear Chenghai, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Kayode

Liked: Cleanliness, staff & service, property conditions & facilities
Very Good
Stayed 1 night in Feb 2024
Response from Executive Assistant on Feb 26, 2024
Dear Kayode, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

irina

Liked: Cleanliness, staff & service, property conditions & facilities
all is very good
Stayed 1 night in Feb 2024
Response from Executive Assistant on Feb 26, 2024
Dear Irina, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Colton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff.
Stayed 1 night in Feb 2024
Response from Executive Assistant on Feb 21, 2024
Dear Colton, On behalf of our entire hotel team, we thank you for taking the time to give us a 5/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 Excellent

Grietje

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Executive Assistant on Feb 21, 2024
Dear Grietje, On behalf of our entire hotel team, we thank you for taking the time to give us a 5/5 rating. We hope to welcome you again soon.

8/10 Good

Krunoslav, Oakville

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and excellent service.
Stayed 2 nights in Feb 2024
Response from Executive Assistant on Feb 21, 2024
Dear Krunoslav, Thank you for taking the time to give us a wonderful 4/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Executive Assistant on Feb 21, 2024
Dear Susan, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Amrita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was free parking and nearby restaurants
Stayed 1 night in Feb 2024
Response from Executive Assistant on Feb 21, 2024
Dear Amrita, On behalf of our entire hotel team, we thank you for taking the time to give us a 5/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 Excellent

Daniel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Executive Assistant on Feb 21, 2024
Dear Daniel, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

hamid

Stayed 2 nights in Feb 2024
Response from Executive Assistant on Mar 21, 2024
Dear Hamid, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Chelsey

Only small issue
Stayed 1 night in Feb 2024
Response from Executive Assistant on Feb 15, 2024
Dear Chelsey, On behalf of our entire hotel team, we thank you for taking the time to give us a 5/5 rating. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Orhan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Executive Assistant on Feb 9, 2024
Dear Orhan, We are delighted to have been your chosen hotel during your recent stay in Richmond Hill. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. I hope you choose to stay with us again, whenever your travels bring you back to the area.

6/10 Okay

Andrea

Travelled with family
Liked: Staff & service
I stayed here this previous weekend. We had two rooms booked. Overall the place is lovely. I will start with the pros. Pros: Large rooms 1 small pool with sauna located in sheraton a short walk within the hotel to connected hotel to access gym facility Good activities at gym facility for teens (billiards, darts, ping pong, gym) Cons: Shared parking makes it difficult to find a spot Rooms were absolutely disgusting smelling very stuffy air quality. The hallway to gym facility poor lighting stuffy smells like chlorine Showerhead wasnt working in our room Felt it was advertised well on expedia that the facilities arent at sheraton. The pool at sheraton that has the hot tub was crowded with so many kids and kids in the hot tub that arent supposed to be. My kids hated how rowdy it was The gym was already booked and the front desk said my kids could join other kids but it was already packed Only 2 ping pong balls available and one broke easily so the group of kids i was with had 1 ball Overall its a nice hotel, but overly priced. They shouldn't be charging extra for facility fees it should be included at this rate
Response from Executive Assistant on Jan 30, 2024
Dear Andrea, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I am truly sorry that you did not enjoy your stay with us and I am grateful for the detail you have provided in your review. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

CHARLIE, EAST GWILLIMBURY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sound insulation of the room is not very good, and I often hear the sound of cleaning, opening, and closing doors outside the room
Stayed 1 night in Jan 2024
Response from Executive Assistant on Jan 29, 2024
Dear Charlie, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

Rebecca

Stayed 2 nights in Jan 2024
Response from Executive Assistant on Mar 21, 2024
Dear Rebecca, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were very accomodating. My kids loved the ambience. Family friendly. Worth to check in again!
Stayed 2 nights in Jan 2024
Response from Executive Assistant on Jan 23, 2024
Dear Ann, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

6/10 Okay

DAVID

Stayed 1 night in Jan 2024
Response from Executive Assistant on Jan 18, 2024
Dear David, Thank you for taking the time to give us a review. We appreciate your feedback and hope to welcome you back soon.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean, comfortable hotel.. just noisy guests
The hotel is lovely... clean and the staff are great! The only complaint was the noisy guests. Kids running up and down the passages, shouting, banging on doors, just making alot of noise til 1am. Other than that it was great!
Stayed 1 night in Jan 2024
Response from Executive Assistant on Jan 15, 2024
Dear Guest, Thank you for taking the time to share your recent experience with us. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Evelyn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We stayed at the hotel at New Year’s Eve and got so many bites from some kind of insects. Awful cleanliness!!
Stayed 1 night in Dec 2023
Response from Executive Assistant on Jan 15, 2024
Dear Evelyn, I recognize your time is valuable and appreciate the feedback you have taken the time to provide. We adhere to strict policies and standards when it comes to our room inspections and deep cleaning. We have not found any rooms to contain insects. We hope to welcome you back soon.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Executive Assistant on Jan 15, 2024
Dear Charles, On behalf of our entire hotel team, we thank you for taking the time to give us a 10/10 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 Excellent

Yvon

Stayed 1 night in Jan 2024
Response from Executive Assistant on Feb 1, 2024
Dear Yvon, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Jim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a wonderful stay in this hotel. Staff are friendly and helpful. Room is clean and tidy. Excellent location, close to everything we needed. Highly recommended.
Stayed 3 nights in Jan 2024
Response from Executive Assistant on Jan 9, 2024
Dear Jim, On behalf of our entire hotel team, we thank you for taking the time to give us a 5/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

8/10 Good

Marion

Stayed 2 nights in Dec 2023
Response from Executive Assistant on Jan 11, 2024
Dear Marion, Thank you for taking the time to give us a wonderful 4/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

8/10 Good

Richard

Stayed 1 night in Jan 2024
Response from Executive Assistant on Jan 29, 2024
Dear Richard, Thank you for taking the time to give us a review. We appreciate your feedback and hope to welcome you back soon.

2/10 Terrible

usher

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Executive Assistant on Jan 8, 2024
Dear Usher, Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Yat

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Executive Assistant on Jan 8, 2024
Dear Yat, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Prajakta

Stayed 4 nights in Dec 2023
Response from Executive Assistant on Jan 8, 2024
Dear Prajakta, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It was a pleasure to have you as our guest, we hope you choose to stay with us again.

8/10 Good

tai

Travelled with family
Liked: Property conditions & facilities, room comfort
Pull out sofa was dirty with hairs from previous guest!
Stayed 1 night in Dec 2023
Response from Executive Assistant on Jan 8, 2024
Dear Tai, I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your negative experience has been shared with our housekeeping leadership team to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Executive Assistant on Jan 8, 2024
Dear Guest, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Jennifer

Stayed 1 night in Dec 2023
Response from Executive Assistant on Jan 23, 2024
Dear Jennifer, Thank you for taking the time to give us a review. We appreciate your feedback and hope to welcome you back soon.