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Reviews of Radisson Hotel Toronto East

3.5 out of 5
Radisson Hotel Toronto East
55 Hallcrown Pl, Toronto, ON

Reviews

6.2
Rating 10 - Excellent. 102 out of 1000 reviews" "
Rating 8 - Good. 317 out of 1000 reviews" "
Rating 6 - Okay. 296 out of 1000 reviews" "
Rating 4 - Poor. 173 out of 1000 reviews" "
Rating 2 - Terrible. 112 out of 1000 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

3.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not come near it
Stayed 7 nights in Aug 2018
Response from David Strong Front Office Manager on Jan 28, 2019
Thank you for taking the time to review are hotel. We are sorry that you did not enjoy your stay.

2/10 Terrible

Carol, Stayner Ontario

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is now a refugee facility! Certainly not a hotel as before! Elevators, halls, lobby, full & being used as living facilities. Laundry & strollers everywhere. Hard to use elevators. Not happy with stay & cost. Rooms very rundown.
Stayed 1 night in Dec 2018
Response from David Strong Front Office Manager on Dec 11, 2018
Thank you for your candid review of the Radisson Toronto East. It is always a great disappointment to hear of a guest that was not satisfied with their stay. We are currently replacing all of elevators with the second of 3 nearing completion. We hope to see you once all are renovations are complete.

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2018
Response from David Strong Front Office Manager on Nov 26, 2018
We appreciate you taking the time to review the Radisson Hotel Toronto East. We hope to see you again soon.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Coffee service was not set up in the lobby, (Saturday and Sunday), restaurant and bar a little difficult to identify, outside door to them is locked from outside access, Laundry machines where the snack and ice machines would be is a little weird. The room was very clean and well appointed. Really quiet rooms for the most part.
Stayed 2 nights in Nov 2018
Response from David Strong Front Office Manager on Nov 19, 2018
We appreciate you taking the time to review our property. We are sorry that you had a hard time accessing our restaurant. We are glad you found the room to be clean and well appointed. Hope to see you again soon.

2/10 Terrible

TatianaWalker, Kitchener

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dirty, bathroom was not clean.... beds not comfortable at all. Never again
Stayed 1 night in Nov 2018
Response from David Strong Front Office Manager on Nov 18, 2018
Your feedback on the cleanliness of the bathroom is important to us. The true measure of an accommodation is during its busiest period, and it looks like we need to improve.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The cost of the rooms do not reflect what you get. There are long stay families that live at the hotel. Kids running around everywhere and there was an awful scent as you walk into the hotel. I do not recommend this hotel to anyone especially not at the price per night. It’s probably similar to staying at a hostel.
Stayed 1 night in Nov 2018
Response from David Strong Front Office Manager on Nov 16, 2018
Thank you for your candid review of the Radisson Hotel Toronto East. It is always a great disappointment to hear of a guest hat was not satisfied with their stay.

4/10 Poor

Ben, Quebec

Liked: Staff & service
Refugies hotel... not good. People everywhere. Children running everywhere
Stayed 1 night in Nov 2018
Response from David Strong Front Office Manager on Nov 13, 2018
Thank you for your candid review of the Radisson Hotel Toronto East. It is always a great disappointment to hear a guest that was not satisfied with their stay.

4/10 Poor

jose, Montreal

Disliked: Cleanliness, property conditions & facilities, room comfort
bad bed conditions .. and odours really disgusting at any floor
Stayed 2 nights in Nov 2018
Response from David Strong Front Office Manager on Nov 14, 2018
Please accept our most sincere apologies that your stay was not up to your expectations. We do hope that you will give us another chance to redeem ourselves.

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018
Response from David Strong Front Office Manager on Nov 11, 2018
Thank you for taking the time to review our property.

4/10 Poor

Tracey, Stoney Creek

Liked: Room comfort
Disliked: Property conditions & facilities
This hotel is a little run down. The water pressure in the shower was very poor. The bed was clean and comfortable. It was overpriced considering the condition of the hotel. There were lottos refugees living in the hotel so the elevators were always crowded.
Stayed 1 night in Nov 2018
Response from David Strong Front Office Manager on Nov 11, 2018
Thank you for taking the time to review our property. We are currently upgrading several areas of the hotel. One of the areas is are elevators. We are currently working on the second of three elevators to replace them. This will help with the travel times. We do hope that you will give us another chance to redeem ourselves.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from David Strong Front Office Manager on Nov 6, 2018
Thank you for taking the time to rate are property.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Front desk staff not to friendly, had to pay for parking and there was extra $50 charge on my credit card from the hotel!
Stayed 1 night in Nov 2018
Response from David Strong Front Office Manager on Nov 4, 2018
Thank you for taking the time to review our property. We are sorry that you found the front desk to be unfriendly. The $50 is just an authorization for incidentals. It usually comes off after 3-5 business days.

2/10 Terrible

E, Windsor

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel was fine when I checked in. But not safe for a woman travelling alone. A man followed me to my floor to watch which room I was going to, someone tried to break into my room through the adjoining door between rooms, men made comments in lobby and elevator. Wouldn’t stay there again. Had to leave my reservation early. Didn’t feel safe.
Stayed 2 nights in Oct 2018
Response from Management on Mar 12, 2019
Thank you for taking the time to write a review regarding your recent stay at the Radisson Hotel Toronto East. Our goal is to exceed the expectations of our valuable guest and it is evident through your comment that we did not meet them. We do hope that you would reconsider and stay with us again in the future.

4/10 Poor

Verified traveller

Stayed 5 nights in Oct 2018
Response from David Strong Front Office Manager on Oct 29, 2018
Thank you for taking the time to rate our property.

8/10 Good

Val, Kitchener ON

Liked: Staff & service, room comfort
Little dated in areas and cleanliness mediocre. Staff very friendly and accommodating.
Stayed 1 night in Oct 2018
Response from David Strong Front Office Manager on Oct 30, 2018
We appreciate you taking the time to review our property. We are glad that you found are staff to be friendly and accommodating. We hope to see you the next time you are in the area.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Ok hotel. Reasonable rate but not what you'd expect from Radisson in terms of comfort or condition. Needs a lot of updates. After a long night of work, I woke abruptly woken up by loudest noise right outside my room (on 6th floor), around 7 in the morning. Turns out there was some work that was being done and this guy needed to drill into concrete walls.. Honestly overall was an ok experience. Wouldn't stay here again for sure.
Stayed 2 nights in Oct 2018
Response from David Strong Front Office Manager on Oct 22, 2018
Thank you for taking the time to review our property. We are sorry that the renovations outside disturbed you in the morning. We are currently upgrading several areas of the hotel. Please accept our apologies for this inconvenience. We do hope you will give us another chance in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Who turns off the AC in the building??
AC was off in the entire building. Elevators weren't working properly
Stayed 1 night in Oct 2018
Response from David Strong Front Office Manager on Oct 22, 2018
Thank you for taking the time to review our property. We are currently upgrading several areas of the hotel including are elevators. We do hope that you will give us another chance to redeem ourselves.

4/10 Poor

Derek, Montreal

Disliked: Cleanliness, property conditions & facilities, room comfort
This Radisson was under construction with polystyrene flying all over the outside of the building. This property must have a contract with the government to house immigrant families as there were children running all over the place. They were up and down the elevators, running in the halls. The place was too noisy. None of these facts were indicated in the information provided when I originally reviewed the hotel. The hotel has a large parking lot but they charge extra to park your car. I consider this gouging the guests, pushing the original price higher. I would not stay in this Radisson again!
Stayed 2 nights in Oct 2018
Response from David Strong Front Office Manager on Oct 19, 2018
The management of the Radisson Hotel Toronto East would like to offer our sincere apologies that your stay was no to your satisfaction. We are sorry that renovations outside were an inconvenience during your stay. We do hope that you will give us another chance to redeem ourselves.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The location of the property and the view from the room was great. However, the Air condition wasn’t working at all, and the staff weren’t too helpful or concerned about it.
Stayed 1 night in Oct 2018
Response from David Strong Front Office Manager on Oct 19, 2018
We appreciate you taking the time to review our property. Please accept our sincere apology that we could not fix the air conditioning during your stay.Should you return to Toronto we hope that you will choose us again.

6/10 Okay

Billy

Disliked: Cleanliness, property conditions & facilities
it's a good hotel, its maintenance is poor .. the elevators look like they're going to fall
Stayed 1 night in Oct 2018
Response from David Strong Front Office Manager on Oct 19, 2018
Thank you for taking the time to review are property. We are currently in the process of upgrading several areas of the property. We have just finished replacing the first elevator and will be starting on the next very soon. We hope to see you again soon.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2018
Response from David Strong Front Office Manager on Oct 16, 2018
Thank you for taking the time to rate are property. We hope to see you again the next time you are in the area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Need to advertise about renovations they did acomidate for the pool not being open with free parking and room upgrade staff were really nice
Stayed 1 night in Oct 2018
Response from David Strong Front Office Manager on Oct 15, 2018
Thank you for taking the time to review the Radisson Hotel Toronto East. We are sorry that the pool was closed during your stay. We are glad that are staff were able to accommodate you.

4/10 Poor

Verified traveller

Disliked: Cleanliness
What did I step on...
When I came I was greeted with a smile at first but then given full on attitude. The place was also full of children. Screaming running up and down the hallways. Even when asked to be quiet they caused a fuss. The hotel room itself was eh. The bed was one of those sleep number beds and my side continued to deflate. No bed bugs though (I checked). Add in the carpet had really sticky spots and some sharp pieces I stepped on. It was a mystery every time you walked on the carpet. While in the bathroom they have many complimentary items which was nice. There were a few bugs crawling on the wall however. Not sure what they were. Free use of pod coffee machines, coffee mugs, glass cups and a mini fridge. Would not go this place again.
Stayed 2 nights in Oct 2018
Response from David Strong Front Office Manager on Oct 15, 2018
Thank you for your candid review of are property. It is always a great disappointment to hear that someones stay was not to their satisfaction. Thank you for letting us know about the cleanliness of the carpet.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from David Strong Front Office Manager on Oct 11, 2018
Thank you for taking the time to rate are property. We hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the building geting old need to be look it after the location perfect.
Stayed 1 night in Sep 2018
Response from Front Office Manager on Oct 3, 2018
Good Morning Thank you for your review of the Radisson Hotel Toronto East. I would like to let you know that we are in the process of completing some upgrades to the property.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Close to where I needed to be.
Staff were very friendly and and welcoming. The bed itself wasn’t great. It felt like I might as well have been sleeping on the floor.
Stayed 1 night in Sep 2018
Response from David Strong Front Office Manager on Sep 30, 2018
Thank you for taking the time to review our property. We are glad you found are staff to be accommodating. Thank you for letting us know about the bed. We hope to see you again the next time you are in Toronto.

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean, friendly, well priced.
Stayed 1 night in Sep 2018
Response from David Strong Front Office Manager on Sep 24, 2018
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and hope to see you again.

2/10 Terrible

Steven

Disliked: Cleanliness, property conditions & facilities, room comfort
It looked like people were living there
Stayed 1 night in Sep 2018
Response from David Strong Front Office Manager on Sep 24, 2018
Thank you for your review of are property. Your feedback is welcome at the Radisson Hotel Toronto East. We were disappointed that you were not satisfied with your stay. We do hope that you will give us another chance to redeem ourselves.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The lobby and elevators were a mess. Hair in the bathtub.
Stayed 1 night in Sep 2018
Response from David Strong Front Office Manager on Sep 24, 2018
Your feedback on the cleanliness of the bathroom and elevators is important to us. The true measure of an accommodation is during the busiest period, and it looks like we need to improve.

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2018
Response from David Strong Front Office Manager on Sep 24, 2018
Thank you for your review of the Radisson Hotel Toronto East. Hope to see you the next time you are in the area.

4/10 Poor

Tony, Waterloo, ON

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was acceptable, but was not entirely clean. The bed finish was amateurish, and not in line with the pricing for the property. The lobby was very noisy, and the desk clerk was somewhat intolerant while resolving the issue. Pool was closed for some reason, this was not communicated in advance. The elevators were dirty and in disrepair, with broken floor tiles, and some unexplained issue about "only one elevator will go above floor 7, requiring us to wait until the other elevator had moved on before calling the correct one. No cleaning occured during our stay. The third elevator was out of service. To make matters worse, the stairwell did not egress to the main floor, only an alarmed door to the outside, making it necessary to climb back to floor 2 and wait for the extremely slow elevator. The restaurant was not open during our stay, and the breakfast was not offered before 7am, far too late into the morning. Overall, a mediocre offering considering the price. Will NOT return.
Stayed 1 night in Sep 2018
Response from David Strong Front Office Manager on Sep 24, 2018
Thank you for your detailed remarks. Your comments help us increase our learning and give us the opportunity to review our standards and level of service. We are currently replacing all of elevators. Which will be accomplished over the following months. This will help improve the quality of service. I hope that we will have the pleasure of serving you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant staff. Nice location. Affordable. Clean. Okay.
Stayed 1 night in Sep 2018
Response from David Strong Front Office Manager on Sep 23, 2018
Thank you for taking the time to review the Radisson Hotel Toronto East. We are glad that you had a nice stay and that are staff were pleasant to you. We hope to see you again soon.

4/10 Poor

Ian

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not impressed
Awful condition. The building was under heavy construction and should have provided a significant discount because of it. 1/3 elevators were not working which lead to extensive waits. The pool was under construction as well. It was very noisy until 7pm due to the construction as well. I was not impressed.
Stayed 1 night in Sep 2018
Response from David Strong Front Office Manager on Sep 18, 2018
Your feed back is welcome at the Radisson Hotel Toronto East. Although we are disappointed to hear that someones stay was not to their satisfaction. We appreciate knowing what the issues are so we can take the appropriate steps to correct them. We are currently renovating several areas of the hotel to better serve our customers. We are sorry if this caused any inconvenience.

6/10 Okay

Vin, Montreal

Disliked: Staff & service
The staff isnt really welcome. My room is juste behind the stairway for emmergency exit. At 8Am, there is the contruction in the stairway. They drill the hole on the wall that is directly on the one of my room. They haven't stop after 4Pm. It woke me up at 8 Am but i have to go to work at 8:30 Am. Its ok with me after i left but my sister was staying in the room until 4 PM. After i came back to the hotel to complaint. They just said "well , there was a construction there and we cant do anything and cant change your room for the next day cause its full". I ask them if there will be at tomorrow. They just answer me that they dont know . What a bad service
Stayed 2 nights in Sep 2018
Response from David Strong Front Office Manager on Sep 17, 2018
Please accept our most sincere apologies. We are sorry the construction interfered with your sister and your stay. Unfortunately we were sold out during your stay and were not able to move you. We do hope that you will give us another chance to redeem ourselves.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay in a lot of hotels this was the worst one yet.
Stayed 5 nights in Sep 2018
Response from David Strong Front Office Manager on Sep 15, 2018
Thank you for your candid review of are property. It is always a great disappointment to hear of a guest that was not satisfied with their stay. We are currently upgrading several areas of the hotel to help serve are guest better.

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel was in need of an update to outside. Pool was shut down, hotel drive way needed to be fixed.
Stayed 1 night in Sep 2018
Response from David Strong Front Office Manager on Sep 9, 2018
Thank you for taking the time to review our property. We are sorry that the pool was down for maintenance during your stay. We are currently upgrading various areas of the hotel including the outside. We do hope that you will give us another chance to redeem ourselves.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
For the price, it was not a good value. The directories outdated; no complimentary water in the room; it was not well maintained. Front desk staff a redeeming quality though.
Stayed 1 night in Sep 2018
Response from David Strong Front Office Manager on Sep 7, 2018
Thank you for taking the time to review our property. We are sorry that your room did not have complimentary water in your room. We are currently upgrading several areas of the hotel. We hope to see you again the next time you are in Toronto.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Convenient to all major thorough fares in Toronto. Office staff was very accommodating to my needs. The parking lot area around the entrance was in need of repair.
Stayed 2 nights in Aug 2018
Response from David Strong Front Office Manager on Sep 7, 2018
We appreciate you taking the time to leave a review of are property. We are glad that you found are staff to be accommodating. We are currently upgrading various areas of the hotel. We do hope to see you again.

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
The check in workers are rude and not welcoming they make you feel uncomfortable and when you come in you want to feel welcomed and have good service with good energy
Stayed 1 night in Sep 2018
Response from David Strong Front Office Manager on Sep 7, 2018
The management of the Radisson Hotel Toronto East would like to offer our most sincere apologies that are staff were not welcoming and accommodating to your needs. We do hope that you will give us another chance to redeem ourselves the next time you are in the area.

2/10 Terrible

Verified traveller

Room was very dirty, waited more then 10min for the elevator. Shower had a smell, sheets had staines. Front staff was good.
Stayed 1 night in Sep 2018
Response from David Strong Front Office Manager on Sep 4, 2018
Your feedback on the cleanliness of the rooms and bathroom is important to us. The true measure of an accommodation is during its busiest period, and it looks like we need to improve We are glad are front desk staff could help you.

2/10 Terrible

swami, 19 misty hills trail scar ont m1x 1s4

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very disappointment.very expensive hotel with less facilities
Stayed 3 nights in Aug 2018
Response from David Strong Front Office Manager on Sep 2, 2018
thank you for your candid review of the Radisson Hotel Toronto East. It is always a great disappointment to hear that of a guest that was not satisfied with their stay. We do hope that you will give us another chance to redeem ourselves.

6/10 Okay

Joseph, Carrying Place, Ontario

Liked: Cleanliness, staff & service, room comfort
We were staying over to attend a funeral. Unfortunately my husband had an anxiety attack and we ended up driving home and back the next morning. Didn’t really get to stay over to rate hotel but do know it needs some work.
Stayed 1 night in Aug 2018
Response from David Strong Front Office Manager on Aug 31, 2018
Thank you for taking the time to review our property. We are currently upgrading several areas of the hotel. We are sorry for your loss. We hope to see you again the next time you are in the area.

8/10 Good

Verified traveller

It was okay the room was clean, but they should put better coffee in the room, every morning I had to go and buy the coffee. Location for us it was good.
Stayed 5 nights in Aug 2018
Response from David Strong Front Office Manager on Aug 26, 2018
Thank you for taking the time to review our property. We will take your suggestion under advisement about the coffee. We hope to see you again soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from David Strong Front Office Manager on Aug 13, 2018
Thank you for taking the time to rate are property. We hope to see you again the next time you are in Toronto.

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2018
Response from David Strong Front Office Manager on Aug 7, 2018
Thank you for taking the time review the Radisson Toronto East. We hope to see you the next time you are in Toronto.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
i didnt realize this place is also a dorm room too. also, im pretty sure i was the only non-black person in the entire building. my girl said she felt like she in georgia
Stayed 1 night in Jul 2018
Response from David Strong Front Office Manager on Aug 16, 2018
Thank you for taking the time to review our property. We hope you enjoyed your stay in Toronto.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Elevators are broken and carpeting throughout is in terrible condition.
Stayed 1 night in Jul 2018
Response from David Strong Front Office Manager on Aug 3, 2018
Thank you for taking the time to review our property. We are sorry that your stay was not up to your expectations. We are currently replacing all of are elevators. We do hope that you will give us another chance to redeem ourselves.

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2018
Response from David Strong Front Office Manager on Jul 31, 2018
Thank you for rating the Radisson Hotel Toronto East. We hope to see you the next time you are in the area.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
400 refugees from africa and other places occupied the hotel. Normal restaurant facilites were changed. Elevator system was crowded and waits were long. Only 2 of 3 elevators were operational throughout my five day stay. We should be informed before booking that this is a refugee center. We were not!
Stayed 5 nights in Jul 2018
Response from David Strong Front Office Manager on Oct 2, 2018
We are truly sorry that you had to wait for an elevator. We are currently replacing all of them. We do not give out information on any guest who stays at are property. Please accept our apologies.

4/10 Poor

Laura, Toronto East

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is run down, and has not been updated. Parking lot has gravel in it and needs to be updated. Bathroom floor was dirty under sink. Bed was very uncomfortable, like a piece of plywood. Hotel staff were friendly. And it was very close to food and our destination
Stayed 2 nights in Jul 2018
Response from David Strong Front Office Manager on Jul 30, 2018
Please accept our most sincere apologies. We are sorry that your stay was not up to your expectations. We are currently waiting for the ground to settle in are parking lot since we just had some work done. Again we are sorry about your stay.