Front of property

Reviews of Old Mill Toronto

4 out of 5
Old Mill Toronto
9 Old Mill Road, Toronto, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 719 out of 1013 reviews" "
Rating 8 - Good. 206 out of 1013 reviews" "
Rating 6 - Okay. 53 out of 1013 reviews" "
Rating 4 - Poor. 19 out of 1013 reviews" "
Rating 2 - Terrible. 16 out of 1013 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was cute and cozy
Stayed 3 nights in Mar 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 2 nights in Mar 2024

10/10 Excellent

Sergei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very sharming historical building, in a quet place but close and convinient to everything. Our upgraded room was very large and comfortable. Also liked exceptional customer service.
Stayed 3 nights in Mar 2024

10/10 Excellent

Hélène

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We met up with a sister and husband who live across the street. They came over for a visit and our room was very co genial.
Stayed 2 nights in Mar 2024

8/10 Good

Shani

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Consistently Rude, condescending front desk staff. U welcoming to me (a woman of colour) and made no attempt to offer options or assistance for my 90 year old mother who was there for her 90 year birthday party! Just unapologetically told us to climb up a very steep and long ramp to get to the elevators. I observed our treatment being different from that given to other guests.
Stayed 2 nights in Mar 2024
Response from c on Mar 24, 2024
I wish to apologize for how you felt the service was during check in at the front desk. That is certainly not how a guest should feel when they arrive. Unfortunately our elevators are located in an inconvenient location for anyone with mobility issues.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Xue

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly and customer service is great
Stayed 1 night in Mar 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

dick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming!
Stayed 1 night in Mar 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience!
Stayed 1 night in Mar 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

4/10 Poor

AMANDA

It was dated, old. Bathrooms and common areas had seen better days. They need to renovate and modernize. Not worth the price.
Stayed 1 night in Mar 2024
Response from c on Mar 23, 2024
Thank you for your feedback. We are starting our renovations with the lobby and bar area starting in April 2024.

10/10 Excellent

G John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded in our room selection and the room was very nice, King sized bed, electric fireplace and a large bathroom (a Hockey team could have used!)
Stayed 2 nights in Mar 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Jean Pierre

Liked: Cleanliness, amenities, property conditions & facilities
Convenient , clean and well kept
Stayed 2 nights in Mar 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great quiet spot, handy to all my meetings and on subway,
Stayed 1 night in Mar 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Carol

Stayed 2 nights in Mar 2024

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely setting. Very clean. Nice bar, but minimal servicesvgf No other food option only room service no food option a la carte. Daily “resort fee” is BS
Stayed 3 nights in Mar 2024
Response from c on Mar 23, 2024
Thank you for your feedback. We are just about to start a renovation to the bar including a new kitchen so we can have a greater selection of items on the menu for your next visit. The resort fee also includes free parking for our guests.

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet homey location.
Stayed 2 nights in Mar 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Gem. Dinner was fantastic
Stayed 2 nights in Mar 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Joline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!!
Stayed 1 night in Mar 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Julian

Stayed 1 night in Feb 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Kristen

Liked: Cleanliness, amenities
Could have used a heads up on the parking/check-in procedure. But room was pleasant and comfy. The bar/food was excellent.
Stayed 1 night in Feb 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Lou

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the Old Mill multiple times on work trips. The hotel has free parking and is right on the TTC line which makes it very convenient as i visit multiple customers. Being able to very easily use mass transit to head downtown one day while driving for out of town visits is perfect. Its a very walkable location as you can meander over to the humber river for a hike or bloor west village for your choice of dining. The rooms are large and comfortable. Staff is very pleasant and accommodating. Will definitely stay again and again.
Stayed 5 nights in Feb 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Johannes, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Feb 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

6/10 Okay

susan

Business traveller
Liked: Cleanliness
Given the wrong room. It was smaller than the one booked. Restaurants were not open. Only room service. Need a car to get to restaurants for food.
Stayed 1 night in Feb 2024
Response from c on Mar 24, 2024
I apologize for the error in your room assignment. We are just about to start a restaurant renovation to add a full kitchen to address the food issues.

10/10 Excellent

Thompson

Liked: Cleanliness, staff & service, property conditions & facilities
One of my most favourite places to stay
Stayed 3 nights in Feb 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Meredith

Stayed 3 nights in Feb 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time at the Old Mill, the room was big and came with a jacuzzi tub ❤️. There was a restaurant and spa on-site. I had a Swedish massage, which I highly recommend! The restaurant food was amazing. The staff was friendly and on point. There was a dinner buffet on Saturday and brunch buffet on Sunday; both were superb. The restaurant meals are not included with the stay, but you definitely get value for your money. The only downfall was the room and place in general was dated. Also, I wish my stay was in the summer, so I could see the true beauty of the grounds. Aside from that, it was a restful and relaxing time. I would definitely come again.
Stayed 2 nights in Feb 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities
Very friendly
Stayed 1 night in Feb 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Frank

A very relaxing stay in a beautiful neighborhood in Toronto. Very close to subway would stay there again
Stayed 2 nights in Feb 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Paul, Hamilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Jodi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property with historic charm
Stayed 3 nights in Feb 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Hilary

Travelled with partner
Liked: Amenities
Beautiful comfortable hotel
Stayed 2 nights in Feb 2024
Response from Colin on Feb 5, 2024
Thank you for staying with us.

8/10 Good

Nakia

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Colin on Feb 5, 2024
Thank you for staying with us.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Colin on Feb 5, 2024
Thank you for staying with us.

10/10 Excellent

Piyush, Surrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn’t use the VIP Perk that I received (a bottle of wine), as I don’t drink alcohol!
Stayed 4 nights in Jan 2024
Response from Colin on Feb 5, 2024
Thank you for staying with us. Sorry to have given you an amenity you didn't use. We would have been happy to change it for you if we had known.

10/10 Excellent

Saphe

Stayed 1 night in Jan 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from c on Mar 23, 2024
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

8/10 Good

Carol

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
No dining facilities whatsoever, not even a breakfast room. Nothing within walking distance. Only coffee in the room, no tea. (one of my party was English and this was a grave omission for her!) Prices for in room food were exorbitant. No extras in the room...no even a pen and notepad, but I did appreciate the bath robes. The saving grace of this hotel was the cozy bar and a very helpful barman, who gave us excellent service. I wouldn't stay here again though....I had the feeling the place was trying to cut corners to save money.
Stayed 3 nights in Jan 2024
Response from Colin on Feb 5, 2024
Thank you for staying with us. We are in the process of building a new kitchen so the Hotel will have a full service restaurant on site.

8/10 Good

Sabina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Colin on Feb 5, 2024
Thank you for staying with us.

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Colin on Feb 5, 2024
Thank you for staying with us.

8/10 Good

Michelle

Stayed 1 night in Jan 2024
Response from Colin on Feb 5, 2024
Thank you for staying with us.

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for the night. We didn’t use the restaurant on site as we had plans. We found our room spacious and the fireplace was nice to have. Our room overlooked the Humber river and it was very quiet even though we could see the subway. We will return and enjoy the facility again.
Stayed 1 night in Jan 2024
Response from Colin on Feb 5, 2024
Thank you for staying with us.

10/10 Excellent

Shamir

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Old Mill Toronto Hotel on Jan 12, 2024
Your perfect score is very much appreciated. Thank you Shamir.

10/10 Excellent

Tammie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. The hotel is vintage and cozy. Staff very helpful. Room and bed fantastic as well as the huge bathroom and tub.
Stayed 1 night in Dec 2023
Response from Colin on Feb 5, 2024
Thank you for staying with us.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel staff was friendly and helpful. The location was scenic and quiet. It has 5 minute access to a subway line. The Old Mill restaurant, located on the property, was surprisingly outstanding. My herb seasoned Cornish game hen was delicious and stuffed. My wife's meal -a large portion of salmon - was moist and tasty. The Tiramisu dessert was the best of all - "amazing", we both said. The only disappointment was the "hospitality charge" of $16.50 a day which the hotel imposed (for room cleanup) because we booked with Expedia.
Stayed 5 nights in Dec 2023
Response from Old Mill Toronto Hotel on Jan 10, 2024
Thank you so much William for the wonderful review. Glad you enjoyed our room service. As for the Hospitality fee, it is for the amenities and parking. We do not charge extra for room cleaning.

10/10 Excellent

Laurie

Liked: Staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Old Mill Toronto Hotel on Jan 8, 2024
Hi Laurie! Thank you so much for the 5 out of 5 rating.

8/10 Good

Lucy

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Old Mill Toronto Hotel on Jan 3, 2024
Thank you for taking the time to rate us Lucy.