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Rating 10 - Excellent. 192 out of 412 reviews" "
10 - Excellent
192
Rating 8 - Good. 130 out of 412 reviews" "
8 - Good
130
Rating 6 - Okay. 55 out of 412 reviews" "
6 - Okay
55
Rating 4 - Poor. 20 out of 412 reviews" "
4 - Poor
20
Rating 2 - Terrible. 15 out of 412 reviews" "
2 - Terrible
15
8.4/10
Cleanliness
9.0/10
Staff & service
7.8/10
Amenities
8.0/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Excellent
Chris
Travelled with family
Apr 24, 2024
So quiet
Chris
Stayed 1 night in Apr 2024
6/10 Okay
Jennifer
Travelled with family
Apr 21, 2024
Disliked: Cleanliness
We had two rooms, one of which was so dirty upon check in that my MIL had to clean it herself since the cleaning crew had already left for the day. We were promised a proper cleaning for our second night but that didn't happen, nor did the promised compensation for the inconvenience.
The only thing I didn't like was the parking. Wish there was more.
Barbara
Stayed 1 night in Apr 2024
Response from The Willowdale Hotel on Apr 11, 2024
Thank you for sharing your feedback with us. We appreciate your input regarding the parking situation, and we're sorry to hear that it didn't meet your expectations. We'll definitely take your comments into consideration as we continue to improve our services and facilities. Should you choose to stay with us again in the future, please don't hesitate to reach out to our team for any assistance with parking arrangements. We hope to have the opportunity to host you again soon and provide an even more enjoyable experience
I liked the quiet. Bed was very comfortable.
As a senior citizen and female, I recommend a mirror in the bedroom, a handhold or two in the bathroom and a large comfortable cushion on the sofa. The cushion is to permit sitting sideways to face the TV
Alice
Stayed 2 nights in Mar 2024
Response from The Willowdale Hotel on Apr 11, 2024
Thank you for your valuable feedback. We're delighted you enjoyed the peaceful environment and comfortable bed. Your suggestions for a mirror in the bedroom or bathroom are duly noted and will be taken into consideration for enhancing our accommodations. We look forward to welcoming you back soon!
The staff was incredibly nice and very helpful. Location is very nice, lots of restaurants and such nearby. Everything is relatively clean, maybe could use a deep cleaning in some of the nooks & crannies in the living room area. My sister slept on the couch bed and said that the walls were paper thin, so she was kept up pretty late. Otherwise a very good experience.
Chloe
Stayed 1 night in Mar 2024
Response from The Willowdale Hotel on Apr 11, 2024
Thank you for sharing your experience with us. We're thrilled to hear that you found our staff incredibly nice and helpful, and that you enjoyed the convenient location surrounded by plenty of dining options. Your feedback regarding the cleanliness and noise level in the living room area is duly noted. We apologize for any inconvenience caused and will ensure that our team pays extra attention to those areas for a thorough deep cleaning. We'll also look into ways to mitigate noise disturbances to ensure a restful stay for all our guests.
Evry things was good but there isnt breackfast on my reserve😔
Maryam
Stayed 1 night in Mar 2024
Response from The Willowdale Hotel on Apr 11, 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you had an overall enjoyable experience during your stay. We don't have a breakfast option at the moment, but it will surely be available in the future. Moreover, there are a couple of options nearby within walking distance from our hotel.
6/10 Okay
Cedrik
Mar 22, 2024
Liked: Staff & service
Cedrik
Stayed 1 night in Mar 2024
Response from The Willowdale Hotel on Apr 11, 2024
Thank you for your review and feedback. We're glad to hear that you had a positive experience during your stay with us. If there's anything specific that we can improve upon to make your next visit even better, please feel free to let us know. We hope to have the opportunity to welcome you back soon.
8/10 Good
Duncan
Mar 21, 2024
Liked: Cleanliness, staff & service
Clean central location at a fair price
Duncan
Stayed 1 night in Mar 2024
Response from The Willowdale Hotel on Apr 11, 2024
Thank you for your positive review! We're thrilled to hear that you found our hotel clean, centrally located, and offering fair prices. Providing a comfortable and convenient experience for our guests is our top priority, and we're glad to hear that we met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back on your next visit
Response from The Willowdale Hotel on Apr 11, 2024
We're thrilled to receive your 5-star review! Thank you for choosing our hotel and sharing your positive experience. We look forward to welcoming you back soon!
4/10 Poor
Jason
Travelled with family
Mar 18, 2024
Liked: Staff & service
Disliked: Cleanliness
Rented a suite with the sofa bed and king size bed. The sofa bed was badly stained. Couldn't sleep on it. The hotel was very good about it & gave a full refund.
Jason
Stayed 1 night in Mar 2024
Response from The Willowdale Hotel on Apr 11, 2024
Thank you for sharing your experience with us. We're deeply sorry to hear about the issue you encountered with the sofa bed in your suite. Your comfort is of utmost importance to us, and we apologize for any inconvenience caused.We're glad to hear that our team was able to assist you promptly and provide a full refund. Please know that we take your feedback seriously and will address the issue to ensure it doesn't happen again in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.
Response from The Willowdale Hotel on Apr 11, 2024
Thank you for your review and feedback. We're glad to hear that you had a positive experience during your stay with us. If there's anything specific that we can improve upon to make your next visit even better, please feel free to let us know. We hope to have the opportunity to welcome you back soon.
AWESOME place... could use a bigger parking lot, but I'm geetting very picking at that... OVERALL GREAT EXPERIENCE!
Highly recommend and would definitely go again!
George
Stayed 4 nights in Mar 2024
Response from The Willowdale Hotel on Apr 11, 2024
Thank you so much for your awesome review! We're thrilled to hear that you had a great experience during your stay with us. Your feedback regarding the parking lot is noted, and we appreciate your understanding.We're glad to know that you would highly recommend us and that you'd definitely return. It means a lot to us that you enjoyed your time with us, and we look forward to welcoming you back for another fantastic stay in the future!
Response from The Willowdale Hotel on Apr 11, 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had such an enjoyable stay at our hotel. It's fantastic to know that you found our accommodations and services to your satisfaction. We look forward to welcoming you back on your next visit
8/10 Good
Tiffany
Feb 20, 2024
Tiffany
Stayed 1 night in Feb 2024
Response from The Willowdale Hotel on Apr 11, 2024
Thank you for your review and feedback. We're glad to hear that you had a positive experience during your stay with us. If there's anything specific that we can improve upon to make your next visit even better, please feel free to let us know. We hope to have the opportunity to welcome you back soon.
Response from The Willowdale Hotel on Apr 11, 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had such an enjoyable stay at our hotel. It's fantastic to know that you found our accommodations and services to your satisfaction. We look forward to welcoming you back on your next visit
I really loved the bed it was the most comfortable mattress ever!!
Esther
Stayed 1 night in Feb 2024
Response from The Willowdale Hotel on Apr 11, 2024
We're thrilled to receive your 5-star review! Thank you for choosing our hotel and sharing your positive experience. We look forward to welcoming you back soon!
10/10 Excellent
James
Feb 16, 2024
James
Stayed 1 night in Feb 2024
Response from The Willowdale Hotel on Apr 11, 2024
We're thrilled to receive your positive review! Thank you for choosing our hotel and sharing your positive experience. We look forward to welcoming you back soon!
6/10 Okay
Robert
Travelled with partner
Feb 12, 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Tv not working properly, room half done (bed in same condition when you got back in the evening as when we left in the morning. Chairs in the leaving room in poor condition.
Robert
Stayed 2 nights in Feb 2024
Response from The Willowdale Hotel on Apr 11, 2024
Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that we fell short of your expectations in this regard. We will address these issues with our team to ensure that necessary improvements are made to prevent similar occurrences in the future
Certainly NOT what I thought I had booked. Place is very primative (no elevator), dirty (lobby with dirt and dead leaves all over, room dirty, toilet plugged), tiny TV. Will not ever stay here again; do NOT recommend.
Bryan
Stayed 1 night in Feb 2024
Response from The Willowdale Hotel on Apr 11, 2024
We sincerely apologize for the disappointing experience you had during your stay with us. Your feedback is incredibly valuable to us, and we're truly sorry to hear that we fell short of your expectations.Please know that we take cleanliness and guest satisfaction very seriously, and we are investigating the issues you mentioned with our team to ensure they are addressed promptly and thoroughly.We understand your concerns and regret any inconvenience caused. We hope you'll consider giving us another chance to provide you with the exceptional experience that we strive to deliver to all our guests.If you would like to discuss your experience further or if there's anything we can do to make amends, please don't hesitate to reach out to us directly.
6/10 Okay
Claire
Business traveller
Feb 2, 2024
Liked: Staff & service
Disliked: Amenities
I was disappointed with the property and room given the price point. Carpet did not look like it was vacuumed, furniture was dated, no elevator with a heavier suitcase (although the gentleman did offer to carry it up the stairs for me). I would not stay here again at the price I paid.
Claire
Stayed 1 night in Jan 2024
Response from The Willowdale Hotel on Apr 11, 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We sincerely apologize for any disappointment you experienced regarding the cleanliness of the carpet, the dated furniture, and the lack of an elevator.Please know that we take your comments seriously, and we will address them with our team to ensure improvements are made. We appreciate your recognition of the gentleman's offer to assist with your suitcase. We hope to have the opportunity to regain your trust and welcome you back in the future
Fantastic staff. Very pleasant and helpful. Good location. Minutes to the 401. Great Italian restaurant, Paesano's, just down the street. Beautiful, clean suite. Really enjoyed my stay.
Deb
Stayed 3 nights in Jan 2024
Response from The Willowdale Hotel on Apr 11, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience during your stay with us. It's great to know that you found our staff pleasant and helpful, and that you enjoyed our convenient location near the 401. We're also glad to hear that you appreciated the nearby Italian restaurant and found our suite beautiful and clean.Your kind words mean a lot to us, and we truly appreciate your feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!
This hotel has very nice beds so we both awoke well rested.
Philip
Stayed 1 night in Jan 2024
Response from The Willowdale Hotel on Apr 11, 2024
Thank you for your positive feedback! We're delighted to hear that you both enjoyed a restful night's sleep on our comfortable beds. Ensuring our guests' comfort is our top priority, and we're thrilled that we were able to provide you with a relaxing stay.
8/10 Good
ZHILIN
Travelled with partner
Jan 20, 2024
Liked: Amenities
ZHILIN
Stayed 1 night in Jan 2024
6/10 Okay
MOHINDER
Travelled with family
Jan 18, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
need attention to cleanliness
MOHINDER
Response from The Willowdale Hotel on Apr 11, 2024
Thank you for sharing your feedback with us. We sincerely apologize for any cleanliness issues you experienced during your stay. Please know that maintaining a clean and comfortable environment for our guests is of utmost importance to us.Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure that appropriate measures are taken to uphold our standards of cleanliness. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
The recepionist was friendy and helpful.
Parking is tight and on the street or half on the sidewalk.
No breakfast at the hotel.
TV was poor / poor reception and limited channels.
Lots of space in the room for one person if staying longer than 2 nights. Clean overall and its a smaller hotel than I thought from their website.
Gerard
Stayed 1 night in Jan 2024
2/10 Terrible
Jad
Jan 16, 2024
Jad
Stayed 1 night in Jan 2024
Response from The Willowdale Hotel on Apr 11, 2024
Thank you for your feedback. We apologize for falling short of your expectations during your stay. Could you please reach out to us and elaborate on your issue so can assist you better.
10/10 Excellent
Mervin
Jan 14, 2024
Mervin
Stayed 1 night in Jan 2024
Response from The Willowdale Hotel on Apr 11, 2024
Thank you so much for your glowing review and for choosing to stay with us! We're thrilled to hear that you had such a fantastic experience during your time at our hotel. We hope to have the pleasure of welcoming you back for another memorable stay in the future
10/10 Excellent
Mervin
Travelled with family, Travelled with family and small children
Response from The Willowdale Hotel on Apr 11, 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had such an enjoyable stay at our hotel. It's fantastic to know that you found our accommodations and services to your satisfaction. We look forward to welcoming you back on your next visit
10/10 Excellent
Sasi Kumar
Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Jan 4, 2024
Superb
Sasi Kumar
Stayed 2 nights in Dec 2023
Response from The Willowdale Hotel on Apr 11, 2024
Thank you so much for your glowing review and for choosing to stay with us! We're thrilled to hear that you had such a fantastic experience during your time at our hotel. We hope to have the pleasure of welcoming you back for another memorable stay in the future
Response from The Willowdale Hotel on Apr 11, 2024
Thank you so much for your glowing review and for choosing to stay with us! We're thrilled to hear that you had such a fantastic experience during your time at our hotel. We hope to have the pleasure of welcoming you back for another memorable stay in the future
2/10 Terrible
HYUNGUN
Dec 1, 2023
HYUNGUN
Stayed 1 night in Nov 2023
Response from The Willowdale Hotel on Apr 11, 2024
Thank you for your feedback. We apologize for falling short of your expectations during your stay. Could you please reach out to us and elaborate on your experience so that we can assist you better
Unique, lovely building on a quiet street, within waking distance to shops and restaurants and an easy drive to North York General and other services. Highly recommended!
Leah
Stayed 1 night in Nov 2023
Response from The Willowdale Hotel on Apr 11, 2024
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our unique and lovely building, as well as our convenient location near shops, restaurants, and essential services. Your recommendation means a lot to us, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!
Unfortunately the heating did not work properly in the room so we were cold. The staff from the front desk tried their best to repair the heating and gave us another eiderdown and an electric heater for the room
Steven
Stayed 2 nights in Nov 2023
Response from The Willowdale Hotel on Apr 11, 2024
Thank you for sharing your experience with us. We apologize for the inconvenience you experienced with the heating in your room. We appreciate your understanding as our team worked to address the issue promptly by providing you with an electric heater. Please know that we take your feedback seriously and will use it to make necessary improvements to prevent such issues from occurring in the future.
Response from The Willowdale Hotel on Apr 11, 2024
Thank you so much for your glowing review and for choosing to stay with us! We're thrilled to hear that you had such a fantastic experience during your time at our hotel. We hope to have the pleasure of welcoming you back for another memorable stay in the future
10/10 Excellent
Kevin
Nov 7, 2023
Kevin
Stayed 1 night in Nov 2023
Response from The Willowdale Hotel on Apr 11, 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had such an enjoyable stay at our hotel. It's fantastic to know that you found our accommodations and services to your satisfaction. We look forward to welcoming you back on your next visit
10/10 Excellent
Davis
Travelled with partner
Nov 4, 2023
Liked: Amenities
Great staff … rooms are awesome not wat I expected 16 min walk to Shepard subway timmies near by totally recommend this place
Davis
Stayed 1 night in Nov 2023
Response from The Willowdale Hotel on Apr 11, 2024
Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our staff and that you enjoyed our awesome rooms. We're glad to hear that our location near the Shepard subway and Tim Hortons met your needs perfectly.
Response from The Willowdale Hotel on Apr 11, 2024
Thank you for your positive feedback! We're delighted to hear that you found our parking easy and our rooms very clean. Ensuring a hassle-free experience and maintaining cleanliness are top priorities for us, and we're thrilled that we met your expectations.
Response from The Willowdale Hotel on Apr 11, 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had such an enjoyable stay at our hotel. It's fantastic to know that you found our accommodations and services to your satisfaction. We look forward to welcoming you back on your next visit
8/10 Good
Lily
Oct 22, 2023
Lily
Stayed 2 nights in Oct 2023
Response from The Willowdale Hotel on Apr 11, 2024
Thank you for your review and feedback. We're glad to hear that you had a positive experience during your stay with us. If there's anything specific that we can improve upon to make your next visit even better, please feel free to let us know. We hope to have the opportunity to welcome you back soon.
I would not stay there again. This hotel was very tired and in desperate need of a face lift. There was no elevator.
Ron
Stayed 1 night in Oct 2023
Response from The Willowdale Hotel on Oct 21, 2023
Dear Ron,Thank you for choosing The Willowdale Hotel for your stay. We apologize and appreciate your feedback, as it seems we didn’t meet your expectations in line with our hotel standards. Could you please provide more details about your recent stay so that we can work closely with the management to improve the hotel’s conditions? Unfortunately, we currently have only one floor and do not have an elevator. However, upon request, we will provide a room on the ground floor for your easy access. We hope to have an elevator in the near future.
10/10 Excellent
Kamil
Oct 18, 2023
Kamil
Stayed 2 nights in Oct 2023
Response from The Willowdale Hotel on Apr 11, 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had such an enjoyable stay at our hotel. It's fantastic to know that you found our accommodations and services to your satisfaction. We look forward to welcoming you back on your next visit
Response from The Willowdale Hotel on Oct 21, 2023
Dear Sandra,We're thrilled to hear that the location of our hotel met your needs perfectly! At The Willowdale Hotel, we take great pride in our prime location, and we're delighted that it made your stay even more enjoyable. Thank you for taking the time to share your positive feedback, and we hope to welcome you back soon for another exceptional experience. If you have any other comments or suggestions, please don't hesitate to let us know. Your satisfaction is our top priority.
Response from The Willowdale Hotel on Oct 21, 2023
Dear Robert,Thank you for taking the time to leave a review! We're delighted to hear that you found our hotel to be a good value place to stay. Providing our guests with a comfortable and affordable experience is one of our top priorities, and we're pleased that you appreciated the value we offer. We hope to have the pleasure of welcoming you back to our hotel in the near future
10/10 Excellent
Kurt
Oct 15, 2023
Kurt
Stayed 1 night in Oct 2023
Response from The Willowdale Hotel on Oct 21, 2023
Dear Kurt,We are thrilled to hear about your positive experience during your stay at our hotel. Our team works diligently to provide the best service possible, and it's incredibly rewarding to know that our efforts have made your stay memorable. We're here to make your future stays just as enjoyable.
8/10 Good
Heatherr
Travelled with partner
Oct 15, 2023
Liked: Staff & service
Our stay was as we expected and true to the reviews. The suite was a good size, the bed was comfortable, the staff were very responsive, and we enjoyed the peace and quiet. We weren’t bothered that the rooms are somewhat dated as you get what you pay for.
Heatherr
Stayed 1 night in Oct 2023
Response from The Willowdale Hotel on Oct 21, 2023
Dear Heatherr,Thank you for taking the time to share your thoughts on your recent stay at our hotel. We're delighted to learn that your experience lived up to your expectations and that you found our suite to be spacious and comfortable. We truly appreciate your understanding about the dated aspects of the rooms. We are continuously working to improve and upgrade our facilities, and we value your input. Your acknowledgment of our responsive staff and the tranquility of our location is a testament to the hard work of our team. We look forward to welcoming you back in the future
10/10 Excellent
Michael
Oct 13, 2023
Michael
Stayed 2 nights in Oct 2023
Response from The Willowdale Hotel on Apr 11, 2024
Thank you so much for your glowing review and for choosing to stay with us! We're thrilled to hear that you had such a fantastic experience during your time at our hotel. We hope to have the pleasure of welcoming you back for another memorable stay in the future