Outdoor dining

Reviews of Isabella Hotel and Suites

2 out of 5
Isabella Hotel and Suites
556 Sherbourne St, Toronto, ON

Reviews

6.6
Rating 10 - Excellent. 122 out of 997 reviews" "
Rating 8 - Good. 341 out of 997 reviews" "
Rating 6 - Okay. 296 out of 997 reviews" "
Rating 4 - Poor. 142 out of 997 reviews" "
Rating 2 - Terrible. 96 out of 997 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean shower and linens clean nice quiet room very comfortable bed hotel staff nice friendly will definitely stay again 👍 i stayed four nights so comfortable and peaceful.
Stayed 3 nights in Jan 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The I had was incredibly small and the door didn't lock. I was moved to the room below that was about the same size. The bed sheets had spots/stains on them in both rooms. The bathroom, although small, seemed to be the nicest part of the room but it wasn't super great. The windows in my room were cracked. The furniture is old and no well taken care of. The thermostat didn't work. The elevator is dated and very sketchy, also only holds about 1 persons - maybe 2 if you squeezed but wouldn't recommend. I have stayed in a lot of other places that were about the same price as this that were in better condition. Very disappointed. I only booked here as it was walking distance to my appointment the next day. Will not book again.
Stayed 1 night in Nov 2020

4/10 Poor

Brenda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not impressed
Our front desk staff was very helpful and tried to accomodate, but our sofa bed had sheets that had not been changed, there were crumbs and hair, the bathroom door couldn't close all the way, the TV didn't work, the table legs were broken, we had to prop them up with pillow cases so it wouldn't wobble, the windows were not operating, and it's old, so the noise from outside was intense, felt like all the windows were open 100% of the time!
Stayed 2 nights in Oct 2020
Response from Isabella Hotel & Suites on Oct 15, 2020
Thankyou for the review Brenda, we find them critical to understanding things we're doing well and areas we may still improve. We're addressing all your concerns in hopes you'll join the many that have found our location, accommodations and staff, as well as the historical context of our property, a memorable part of their stay. Have a Wonderful Day.

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020

6/10 Okay

Aj, Vancouver

Business traveller
Liked: Cleanliness, amenities
Nice and clean place . Little small room But overall good.
Stayed 1 night in Sep 2020

2/10 Terrible

Alfonso de Jesus

Disliked: Staff & service, property conditions & facilities, room comfort
terrible service, terrible attention.
I had problems with the service, since the tv did not have cable service as indicated here, the tv remote control did not work, only in a tv channel, completely bored, we spoke to reception and they went to check and they said that we were right what something was wrong that they were going to change rooms but they did not, and after all I am still waiting for the refund of the $ 100 CAD that they request as a guarantee, I honestly do not recommend this place, invest $ 10 or $ 20 more but go to a place that really be comfortable and treat them well.
Stayed 1 night in Sep 2020

4/10 Poor

Pablo, Montreal

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Service is friendly, place is clean, Bed is comfortable but cor The same Price Of Holiday inn...!?
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Good: Great rainfall shower. Unsatisfactory: Dresser missing drawer. Small cramped room. But biggest negative was staff locking doors with bicycle chains after midnight which I wouldn’t doubt break health and safety codes because staff intervention is required in case of emergency.
Stayed 1 night in May 2020
Response from Front Desk on Jun 10, 2020
Hi Good Morning Thank you for staying with us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from Pratheep on Apr 13, 2020
Thank you for the Review

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Front Desk on Mar 3, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Heather

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2020
Response from Front Desk on Feb 27, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Chloe, Montreal

Liked: Cleanliness, staff & service
Clean small but cozy very friendly staff. Well located if you're from out of town - easy to get to and lots of public transport available within walking distance.
Stayed 1 night in Feb 2020
Response from Front Desk on Feb 25, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Front Desk on Feb 25, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Anasse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from Front Desk on Feb 13, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019
Response from Front Desk on Feb 3, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, comfortable stay
Return visitor here. Friendly property, comfortable, convenient to subway. The immediate area is in transition, and a bit at the edge of things with a lot of construction. Although typical of much of Toronto. I felt safe. Comfortable bed, shower is small. Carpetless floor made the room feel somewhat barren. Modest breakfast- some unsweetened yogurt would have been nice. Generally clean public spaces, friendly staff
Stayed 2 nights in Jan 2020
Response from Front Desk on Feb 13, 2020
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Fana G.

It looks nicer in the pictures
It just wasn’t for me.
Stayed 1 night in Dec 2019

10/10 Excellent

Jessy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Front Desk on Feb 3, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2019
Response from Front Desk on Feb 3, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice, it’s located across the street from a coffee shop and grocery store. Quick Uber or taxi to Union Station. Exactly what I needed for two nights.
Stayed 2 nights in Jan 2020
Response from Front Desk on Feb 3, 2020
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Mark, Markham

Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting bathroom, black mould throughout the shower area, soap film all over the soap dish in the shower, elevator was disgusting, low batteries on the TV remote, I had to unplug the TV. See for yourself, Room 302
Stayed 1 night in Jan 2020
Response from Front Desk on Jan 27, 2020
we are very sorry that you did not enjoy your stay with us and we will address the issues that you brought up with the room

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhappy Customer
I booked the room through this app, expecting a decent place to stay for the night. I arrive quite late as well which i’m is why we were trying to lay down. Upon payment, we were never told about any refund policy or anything when we got our room key. Immediately when we walked in the room we were uncomfortable. The sheets were dirty, pillows were missing, the whole place seemed dusty and dirty, and when we let the front desk know, he mentioned that he doesn’t see how it could be that way if it was one of their nicer more newer rooms. He then blamed house keeping, and I was still not offered any money back. We were forced to find another place to stay extremely late at night and I am extremely unhappy with my experience. I need a refund especially because we didn’t spend more than 2 minutes in the room because of how uncomfortable we were. At the price I paid, the room should not have been that disgusting.
Stayed 1 night in Jan 2020
Response from Pratheep on Jan 23, 2020
Hi Good Morning, I would like to take opportunity to apologize. Since the Comment was posted as Anonymous, I like to get your full name of the reservation and see if we can help you out in any way. Pratheep

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and clean
Stayed 1 night in Oct 2019
Response from Pratheep on Jan 13, 2020
Good Afternoon, Thank you for the Wonderful Review. We look forward to seeing you again.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Front Desk on Jan 6, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Front Desk on Jan 6, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness
The hotel was very clean but is definitely not as shown in the pictures on the website. The rooms are tiny barely enough room for two people to move around and the receptionists are very unfriendly seeming annoyed by your arrival.
Stayed 1 night in Dec 2019
Response from Front Desk on Jan 6, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable queen size bed, small but adequite bathroom, clean room.
Stayed 1 night in Dec 2019
Response from Front Desk on Jan 6, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

L.V., Belgium

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff (reception), small but good breakfast.
Stayed 3 nights in Dec 2019
Response from Front Desk on Jan 2, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2019
Response from Front Desk on Jan 6, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2019
Response from Front Desk on Dec 30, 2019
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Front Desk on Dec 23, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mohak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Front Desk on Dec 23, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Convenient to subway train. A Tim Horton's and grocery store across the street were convenient.
Stayed 2 nights in Nov 2019
Response from FrontDesk on Dec 23, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect. Quiet, close to everything I needed, and reasonably priced. Room was tiny but very clean, cozy and fine for one person. Really enjoyed relaxing in the lobby by the fireplace with a complimentary coffee. I will definitely be back.
Stayed 1 night in Dec 2019
Response from Front Desk on Dec 23, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Justin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2019
Response from FD on Dec 23, 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Mandeep, oro

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room had a big problem with window. Cold air was constantly coming in. Had to use 3 pillows to block the whole window. When i told staff about it, they said that the maintenance guy has left and you should have told this earlier. They never offered another room.
Stayed 2 nights in Nov 2019
Response from Fd on Dec 23, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Cool location...rooms need much updating. Loved Gabby's Bar!
Stayed 1 night in Dec 2019
Response from FD on Dec 23, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from FD on Dec 23, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Wyatt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from FD on Dec 23, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just in town for a concert. Comfortable beds.
Stayed 1 night in Dec 2019
Response from Fd on Dec 23, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Dec 2019
Response from Front desk on Dec 24, 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Ano

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing, horrible staff and rooms! Receptionist was very rude and room didnt have enough space to stand! Never again, such a scam
Stayed 1 night in Nov 2019
Response from Front Desk on Dec 24, 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Chelsea

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good stay
Room was very damaged , mattress was very hard , windows didn’t have a screen, no space in bathroom , very hot in the room, ac didn’t work
Stayed 1 night in Nov 2019
Response from Front Desk on Dec 24, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Front Desk on Dec 24, 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

patrick

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Front Desk on Dec 24, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Definitely recommended
This is not a luxury hotel, but the staff was great and super helpful and its location beats everything.
Stayed 3 nights in Nov 2019
Response from Front Desk on Dec 24, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

John

Disliked: Property conditions & facilities
Disapointing, only 6 parking spots available for the whole place. Location was good.
Stayed 2 nights in Nov 2019
Response from Front Desk on Dec 24, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Giliane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad....but please inform about the parking situation before the guest arrive
Stayed 3 nights in Nov 2019
Response from Front Desk on Dec 24, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Bohdan

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from Front Desk on Dec 24, 2019
Thanks for staying with us. We appreciate your feedback!