Good Afternoon Juan,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager

Dear Zachary,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager

Dear Jaskeeerat,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager

Dear William,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager

Dear Tori, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager

Dear Edward, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager

Dear Maria B,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager

Good Morning Helia, Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay with us. We are thrilled to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future. Kind Regards, Michael KashanFront Office Manager

Good Morning Daniel, Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay with us. We are so sorry to hear you were not able to check in till 5:45pm. I will investigate to see why this happened, and ensure it doesn't happen again to any future guests. We hope to have the pleasure of welcoming you back in the near future to have a chance to make it a perfect stay. Please contact me directly for an early check in on your next booking. Kind Regards, Michael KashanFront Office Manager

Good Morning Victoria, Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay with us. We are thrilled to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future. Kind Regards, Michael KashanFront Office Manager

Good Morning Michael D, Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay with us. We are thrilled to hear you enjoyed your full experience with us, from the spa, to Azure restaurant, and view from your room. We hope to have the pleasure of welcoming you back in the near future. Kind Regards, Michael KashanFront Office Manager

Good Morning Robbie,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us, especially the lovely staff. We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager

Good Morning EUNKYUNG,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager

Good Morning Derek,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager

Good Morning susan, Thank you so much for choosing The Intercontinental Toronto for your recent stay with us. We are thrilled to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future. Kind Regards, Michael KashanFront Office Manager

Dear William,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards,Ciaran O'DwyerGuest Relations Manager

Dear Ramsey,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards,Ciaran O'DwyerGuest Relations Manager

Dear William,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager

Dear PK,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager

Dear Katherine,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. We hope to have the pleasure of welcome you back soon! Warm regards

Dear Michael,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. We hope to have the pleasure of welcome you back soon! Warm regards

Dear Crystal,Firstly, thank you for taking the time to share your feedback it is very much valued and is important to us. However, I am disappointed to read that you did not have an entirely positive experience during your recent stay with us. I would be most grateful if you could share further information on your stay with me/us. It is only through receiving and acting on valuable feedback such as yours, that we can endeavor to make the necessary changes to further enhance the hotel’s service delivery. Please accept our apologies for the shortfall in service and for failing to meet your expectations on this occasion. Thank you once again for your feedback. I look forward to your response.Yours sincerely Ciaran O'Dwyer Guest Relations Manager

Dear Todd, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'Dwyer Guest Relations Manager

Dear Wendy , Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. We hope to have the pleasure of welcome you back soon! Warm regards, Zelaikha Rahimi Assistant front Office Manager

Dear Jeff , Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. We hope to have the pleasure of welcome you back soon! Warm regards, Zelaikha Rahimi Assistant front Office Manager

Dear Erin , Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. We hope to have the pleasure of welcome you back soon! Warm regards, Zelaikha Rahimi Assistant front Office Manager

Dear Tanya, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre.Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged.We hope to have the pleasure of welcome you back soon! Warm regards,

Dear Karla ,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards,Zelaikha Rahimi Assistant Front Office Manager

Dear N, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre.Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged.We hope to have the pleasure of welcome you back soon! Warm regards,

Dear Andrew, Thank you so much for sharing your wonderful feedback after your recent stay in Intercontinental Toronto Centre. It is particularly important to us to know that we have managed to meet and exceed the expectations. I am delighted to learn that you had a positive experience on your most recent visit to the hotel. Thank you for choosing Intercontinental Toronto Centre. We will look forward to having the pleasure of your company again soon. Yours sincerely Zelaikha Rahimi Assistant Front Office Manager

Dear Clark . Thank you for choosing to stay at Intercontinental Toronto Centre recently and for taking the time to share your feedback.Your feedback is much valued and is very important to us. I am disappointed to learn that you feel unable to recommend the hotel following your recent visit. I would like to offer our sincere apologies for failing to meet your expectations on this occasion. Please can you let me know what we could have done better. Thank you again for your comments and I do still hope that we will have occasion to restore your faith in our service some day in the future. Yours sincerely Zelaikha Rahimi Assistant Front Office Manager

Dear Stephen, Thank you so much for sharing your wonderful feedback after your recent stay in Intercontinental Toronto Centre. It is particularly important to us to know that we have managed to meet and exceed the expectations. I am delighted to learn that you had a positive experience on your most recent visit to the hotel. Thank you for choosing Intercontinental Toronto Centre. We will look forward to having the pleasure of your company again soon. Yours sincerely Zelaikha Rahimi Assistant Front Office Manager

Dear Paula, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager

Dear Mohammadmahdi,Thank you for choosing Intercontinental Toronto Centre for your recent stay and for taking the time to complete our Guest Satisfaction Survey. Your comments are very valuable to us as they assist us in making improvements to the level of service and guest satisfaction throughout the hotel. I am sorry to learn that you did not have an entirely positive experience of your recent visit to the hotel. Unfortunately, we failed to meet or exceed your expectations in several areas of our hotel and service delivery, for which I would like to offer our sincere apologies. I can assure you that your feedback will be reviewed by our senior management team to ensure any lapses in standards remain isolated and are addressed immediately. I do hope that this recent experience will not deter you from returning to stay at Intercontinental Toronto Centre in the future. Thank you again for providing your feedback. Yours sincerely Ciaran O'DwyerGuest Relations Manager

Dear Fabien,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager

Dear Carole, Thank you so much for sharing your wonderful feedback after your recent stay in Intercontinental Toronto Centre. It is particularly important to us to know that we have managed to meet and exceed the expectations.I am delighted to learn that you had a positive experience on your most recent visit to the hotel. Thank you for choosing Intercontinental Toronto Centre. We will look forward to having the pleasure of your company again soon. Yours sincerely Ciaran O'DwyerGuest Relations Manager

Dear Hyon,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager

Dear Leticia,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager

Dear Kamal,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager

Dear Jason,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager

Dear Tracy,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager

Good Morning Natalie,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager

Good Morning Renee,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager

Good Morning Haydi, Thank you so much for choosing The Intercontinental Toronto for your recent stay with us. We are thrilled to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future. Kind Regards, Michael KashanFront Office Manager

Dear Vince, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager

Good Morning ROOSEVEL,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager

Good Morning Christina,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager

Dear Jo-Anne, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager

Dear Geremias,Firstly, thank you for taking the time to share your feedback it is very much valued and is important to us. However, I am disappointed to read that you did not have an entirely positive experience during your recent stay with us. I would be most grateful if you could share further information on your stay with me/us. It is only through receiving and acting on valuable feedback such as yours, that we can endeavor to make the necessary changes to further enhance the hotel’s service delivery. Please accept our apologies for the shortfall in service and for failing to meet your expectations on this occasion. Thank you once again for your feedback. I look forward to your response.Yours sincerely Ciaran O'Dwyer Guest Relations Manager

Dear Xiaoyan,Firstly, thank you for taking the time to share your feedback it is very much valued and is important to us. However, I am disappointed to read that you did not have an entirely positive experience during your recent stay with us. I would be most grateful if you could share further information on your stay with me/us. It is only through receiving and acting on valuable feedback such as yours, that we can endeavor to make the necessary changes to further enhance the hotel’s service delivery. Please accept our apologies for the shortfall in service and for failing to meet your expectations on this occasion. Thank you once again for your feedback. I look forward to your response.Yours sincerely Ciaran O'Dwyer Guest Relations Manager