Ratings based on 1,053 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

No cable for a 4 star hotel, unacceptable.

Posted 20-Jan-2015
Unacceptable for a 4 star hotel to not have cable tv.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Manilla, ON

Great Location

Posted 19-Jan-2015
Pros: Location, location, location
Cons: The pillows, they sink down to the thickness of a Kleenex lol
Location: We went to Hey Lucy restaurant, great service, excellent food. It was around the corner from Grace O'Malleys (main reason why we stayed here).
Great check-in experience, beautiful room, clean and hotel is in a great location!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom ottawa, ontario

Great location, clean & modern

Posted 19-Jan-2015
Less than a 10 minute walk to the Rogers Center and CN tower, the location is great. The hotel itself is clean and the rooms are gorgeous! There were 4 in my party and we stayed in a 2 double bed room. There isn't much privacy for the bathroom as there is a stained-glass looking window and same style glass door for the bathroom. We had to hang a towel up to cover the window/door because you could easily see in! The rooms aside from that are very clean, spacious and modern! I would definitely recommend!
Comment from Hotel Management
23-Jan-2015 by GuestRelationsAssociate, Hotel Management
Thank you for taking time to share feedback on your recent stay. I’m delighted to hear that you found our location to be so convenient for visiting the local attractions. It’s wonderful that you found the room to be comfortable, spacious and modern. I hope that we can welcome you back on your next trip to Toronto. Abrea H – Guest Relations
4 out of 5
Recommended
for Families
by A verified traveller

Mini Toronto Getaway

Posted 19-Jan-2015
Pros: Location was excellent!
Cons: We felt that some of the room amenities were not in the best condition. Style was good. A small fridge would have been good!
Location: We enjoyed some shopping, the Ripley's Aquarium, an event at the Roger's Centre, meals out and a couple of local walks.
My family and I needed a short little getaway and decided to come to Toronto and do some sightseeing. Even though we are often in the city for work we rarely get the chance to do much due to a busy family lifestyle. We found the location to be very convenient to many of the places we planned to visit and the proximity to the subway was convenient for us to get around to other places that were more than a comfortable walk.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Paris, Ontario

Good Location & Staff

Posted 16-Jan-2015
The service at this hotel is consistently good. Rooms are comfortable and very clean. The location is within walking distance of many attractions, shopping and good restaurants. There is also a Starbucks conveniently located in the hotel. The staff are always very pleasant and helpful. The only negative is the cost of parking, $32.00 is very steep, even for downtown Toronto.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Montreal

The bathroom: shower/bath

Posted 14-Jan-2015
Pros: The staff was nice and we saw the CN Tower from our room!
Location: It was so cold! We ate at Dunn's (2 minutes from the hotel) and we went to see the CN Tower!!
Everything was perfect; I like a bath but our room had shower with no bath.
4 out of 5
Recommended
for Everyone
by A verified traveller

Central location, reasonably priced, nice rooms

Posted 13-Jan-2015
Stayed for one night on January 10, 2015. Conveniently located right downtown. Hotel check in was fast. Parking was reasonably priced at $32 with in and out privileges. Room was clean and spacious. Beds were very comfortable. Check out was quick. My only complaint, as mentioned in others have mentioned, is that there was a lot of noise in the hall. Around 3/3:30 am the group across the hall was fighting. Another group joined. So two groups of 20-something's were fighting and yelling. On the upside, after calling the front desk, security arrived in less than 5 minutes and the situation was remedied. Overall, would stay here again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Cambridge, ON

Friendly staff, organized night!

Posted 2-Jan-2015
Stayed for New Year's Eve: check-in was quick, parking was nuts (but that's to be expected on NYE), bracelets were issued to control who could enter after 9pm (which was a smart idea to avoid craziness throughout the hotel), staff was very friendly and quick to help with questions, room was nice and modern, check-out was quick and easy. Would stay again.
Comment from Hotel Management
19-Jan-2015 by GuestRelationsAssociate, Hotel Management
Things can get hectic around New Year's Eve and we sincerely appreciate your reference to the well organized approach of the Hyatt Regency Toronto! We hope to welcome you back. Regards, Tori H -Guest Relations
2 out of 5
by A verified travellerfrom bolton

Not worth the money

Posted 2-Jan-2015
I stayed at this hotel new years eve. The only thing that i enjoyed about it was the security at night. You needed a wrist band to get to the elevator which stopped people from partying until all hours of the night. The room was dirty with an inch of dust on the headboard. The staff for the room service was awful. I asked for a corkscrew and after offering 3 times to come downstairs to get it, it finally got to my room an hour and a half later. The lady insisted it was on the way to me. The room cost almost $400 and it felt so small. The bathroom was very crammed and no counter space. Just definitely not worth the money and will not stay there again
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel central in downtown toronto

Posted 29-Dec-2014
Great hotel within walking distance of many attractions. Amenities near by, staff are very pleasant and had no problem recommending places to eat or see which was nice. Room was clean and spacious, up to date as well.