Ratings based on 1,166 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Peterborough

Very nice hotel. Nice surprise!

Posted 20-May-2015
Very enjoyable stay. The staff were very accommodating and helpful! My only problem, was the room was very hot which made it very difficult ti sleep! The thermostat did not seem to work! Otherwise no other complaints!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto

Deluxe Suite

Posted 17-May-2015
Pros: location was great!
Location: walking distance to bars, restaurants and shops.
The living room area was small compared to other Delux Suites in the same hotel. The room I had looks onto the terrance, the sky light is pretty nice to wake up to.
4 out of 5
Recommended
for Everyone
by A verified traveller

What a four star should be.

Posted 9-May-2015
Quick check-in. The room was the appropriate size for two adults. It was clean and the beds were comfortable. The only blemish was the checkout. They made us wait for a half an hour to check our room. Other than that, a nice experience.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, wonderfull location

Posted 28-Apr-2015
Pros: Location, size Of The room, Clean
Location: It is Street full Of restaurant And night Life, is also close to everything
Location is wonderfull , rooms comfortable, very Cleaning, nice And helpfull staff
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location!

Posted 27-Apr-2015
Pros: Good restaurants just a walk away.
Cons: A mirror by the desk area.
Location: Good view of the CN Tower and everything is walkable.
Staff was very helpful and accommodating. Check in and check out were easy and fast. Great price for the location of the hotel.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Burlington

Great value in the city!

Posted 26-Apr-2015
Pros: Staff and location.
Cons: Underground parking was a bit expensive.
Location: King Street West is filled with fabulous restaurants.
One night stay (a Friday) and it was a perfect location and hotel had everything we needed. Staff was extremely friendly and courteous. Thoroughly enjoyed our stay and will make sure we stay there again when visiting Toronto, and tell all our friends about it. Thought the room price was quite reasonable for the area.
3 out of 5
by A verified travellerfrom Vancouver

Initial Disappointment Later Rectified

Posted 20-Apr-2015
Pros: The breakfasts included a smoothie of fruit juice option.
Cons: Booking practices. The room I booked was not available on check-in.
Location: Location. I attended a conference at the Convention Centre and it was in close proximity. There were also a nice selection of restaurants close by.
My stay started off disastrously. I arrived late and my room (even though I had opted to pay the full amount in advance and had notified them of my late arrival) had been given away. I was given a smoking option on a lower floor or a queen room/non smoking, also on a lower floor. I opted for the queen room/non smoking. The room was tiny, partially renovated and certainly not what I had paid for. I called down and was told that booking with Expedia does not guarantee you the room you paid for! I was appalled and informed the Receptionist that he was ill-informed. He suggested that I arrange to change rooms in the morning. I have never been downgraded when a room I've booked was not available. This was a room with no amenities - no cotton balls, no robes, no vanity mirror. A serious disappointment. I called the manager the following morning to arrange my transfer into an appropriate room. I indicated that I had a significant conference call to make at 4.00pm and wanted to be in my room, ready to make the call by 3.00pm at the latest. I returned to the hotel at 2.30pm to find that my suitcases were still in the previous room. Once the transfer had been made, the room was fine - large, clean, upgraded with all the amenities, plus the view from the 20th floor.
3 out of 5
by A verified traveller

Hotel needs an uplift

Posted 15-Apr-2015
Hotel is outdated. No outlets for modern Mobil devices. TV is new but is hooked up to another system kills a channel checker. Good location.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom windsor, on

Nice hotel, excellent location!

Posted 6-Apr-2015
Pros: Location
Cons: Parking was expensive..$32 a day, and the car didn't even move. It's toronto though, so I guess it's understandable. But still..
Hotel was nice, staff was great, but the best part about it is it's location. Awesome! You can walk everywhere. Restaurants and bars are literally steps away, and there are lots of them. We walked to the hockey hall of fame, Ripley's aquarium, CN tower. Gretzky's restaurant is a block away. Nice restaurants and pubs are plentiful.
Comment from Hotel Management
16-Apr-2015 by Hyatt Guest Relations, Hotel Management
Thank you for taking the time to express your positive feedback regarding your recent stay at the Hyatt Regency Toronto. Despite the pricy parking, we are very pleased to hear that you had a great stay and you will use the hotel again on future trip for its great customer service and very friendly staff and for its location close to everything including the hockey hall of fame, Ripley's aquarium, CN tower and Gretzky's restaurant. Your kind comments were forwarded to the Executive management at the hotel. Hope to welcoming you again in the near future. Johny E.-A Guest Relations Associate
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto

Nice hotel close to the Rogers Centre.

Posted 4-Apr-2015
Pros: Close to the Rogers Centre.
Cons: Temperature control for the room.
Location: Rogers Centre and Ripley's Aquarium.
It was a nice stay. Clean rooms. Friendly and helpful staff. Good experience. Only suggestion was that the rooms were a little warm and we couldn't get it cooler. Noticed cracks on the ceiling and surface bubbling on the counter top.