Ratings based on 932 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 23-Oct-2014
Pros: location
Cons: Room was showing signs of ware and tear
Location: Downton Toronto close to most buusiness and leisure locations
Excellent staff very helpful Room showing signs of ware and tear!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel,great location

Posted 22-Oct-2014
Pros: comfort,location
Cons: need bar fridge in all rooms
Location: read above
A comfortable hotel, walking distance to sporting events and shopping.
2 out of 5
by A verified traveller from Aurora, Ontario

Disappointing

Posted 20-Oct-2014
Pros: location and staff
Cons: The rooms need a complete makeover!!
Location: It's in the theatre district. There are a lot of restaurants nearby. Subway stop is very close so that you don't have to drive in traffic.
We were so disappointed in the room. We have been in other Hyatts that had better quality furniture, etc. in the rooms. We have never seen décor that looked so cheap and cumbersome. The beds were comfortable and that was about it. The breakfast buffet was terrible for $24. We went down the street for breakfast the second morning and enjoyed it much more. The only positive thing I can say is that the location was great and the staff were very nice. Check-in was fast and easy. We expected much more from this good quality chain.
3 out of 5
by A verified traveller from Calgary

Advertised room not available

Posted 19-Oct-2014
Stayed here many times over the years, definitely starting to show wear and tear in the room. Had an issue this time with not having a king sized bed available, even though that is what I had booked. Clerk and manager had the same story about rooms sold to expedia not being a priority as far as fulfilling the type of room booked. I'm an elite plus Expedia member, travel a substantial amount, and this was the first time I've had an issue like this, and had no reasonable offer to remedy the situation. Will not be booking there again, too many options in DT Toronto to even consider going back there with staff and policies like that in place.
5 out of 5
Recommended
for Everyone
by A verified traveller from Dubai

Modern, chic and comfortable

Posted 19-Oct-2014
In all Hyatt Regency hotels around a world, I always see there is a special theme and style for the rooms. Modern, cozy, stylish and big room sizes. You feel very comfortable. Location is in best area in Toronto and you enjoy the cleanliness of rooms and politeness of staffs
Comment from Hotel Management
21-Oct-2014 by GuestRelationsAssociate, Hotel Management
Excellent feedback, I couldn’t have written it better myself. I too agree that we meet all of those points for the hotel. Please let us know when we can plan your next Hyatt trip. Regards, Thimothy C. – Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveller from Northeastern Ontario

Great Location!

Posted 8-Oct-2014
Pros: Everything except our room was in need of an update.
Cons: Room a bit old and in need of modernization.
Location: See above
My friend and I stayed there for 2 nights in Sept/14 while attending a concert. I am from a small town, took a wrong turn off the Gardiner so was a little flustered when I arrived at the Hyatt. Now self parking but ammenities said valet parking so they parked my car for me for which I was very grateful. Check-in staff, in fact, all staff, were fantastic. Close to many restaurants, ACC, CN Tower, Aquarium & Roger's Centre, all within walking distance. The Hyatt restaurant was also delicious and great prices. The only issue we had was that our room was a bit run down and in need of renovations. Was modern in it's day but in dire need of an update. Our room was clean and the beds were very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveller from Erie, PA

Great hotel for a night out in downtown Toronto

Posted 6-Oct-2014
Driving in Toronto can be a horrible experience so if you're looking for a place in the middle of downtown life the Hyatt is steps away from clubs, food and CN Tower. Good choice for mid level price.
4 out of 5
Recommended
for Students
by A verified traveller

Great Location, Shabby Room

Posted 22-Sep-2014
Pros: The location & amenities!
Cons: The room could have been cleaner.
The hotel was great, with beautiful views and good amenities. However, the room was kind of shabby - ie. dirty towels, burnt out light bulbs, visible chipping on the furniture & cabinetry. For the price we paid, it was alright.
3 out of 5
by A verified traveller from Midland, Ont

Too Late if a check in time

Posted 16-Sep-2014
I had my young son and check in wasn't till 4 p.m. Very inconvenient and no where to go and freshen up. My son had autism and this was overwhelming for him. Latest check in I am familiar with is 2 p.m. And still able to check in earlier than this. Horrible bathroom with glass panel wall. When you go to wash room the light shines right on ppl who are sleeping. Plus it's see through!!!!! In a bathroom!!!! Rolls in carpet make it easy to trip. Probably would not stay here again. Much prefer the hilton or Sheridan.
4 out of 5
Recommended
for Everyone
by A verified traveller from Grande Prairie AB Canada

Great Weekend of Baseball

Posted 9-Sep-2014
Pros: Very friendly and helpful staff.
Cons: Perhaps a fridge in the room
Location: Close to Rogers stadium, shopping and restaurants.
Fabulous time in Toronto. Good food, friendly people and great baseball.