Ratings based on 928 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from Calgary

Advertised room not available

Posted 19-Oct-2014
Stayed here many times over the years, definitely starting to show wear and tear in the room. Had an issue this time with not having a king sized bed available, even though that is what I had booked. Clerk and manager had the same story about rooms sold to expedia not being a priority as far as fulfilling the type of room booked. I'm an elite plus Expedia member, travel a substantial amount, and this was the first time I've had an issue like this, and had no reasonable offer to remedy the situation. Will not be booking there again, too many options in DT Toronto to even consider going back there with staff and policies like that in place.
5 out of 5
Recommended
for Everyone
by A verified traveller from Dubai

Modern, chic and comfortable

Posted 19-Oct-2014
In all Hyatt Regency hotels around a world, I always see there is a special theme and style for the rooms. Modern, cozy, stylish and big room sizes. You feel very comfortable. Location is in best area in Toronto and you enjoy the cleanliness of rooms and politeness of staffs
Comment from Hotel Management
21-Oct-2014 by GuestRelationsAssociate, Hotel Management
Excellent feedback, I couldn’t have written it better myself. I too agree that we meet all of those points for the hotel. Please let us know when we can plan your next Hyatt trip. Regards, Thimothy C. – Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveller from Northeastern Ontario

Great Location!

Posted 8-Oct-2014
Pros: Everything except our room was in need of an update.
Cons: Room a bit old and in need of modernization.
Location: See above
My friend and I stayed there for 2 nights in Sept/14 while attending a concert. I am from a small town, took a wrong turn off the Gardiner so was a little flustered when I arrived at the Hyatt. Now self parking but ammenities said valet parking so they parked my car for me for which I was very grateful. Check-in staff, in fact, all staff, were fantastic. Close to many restaurants, ACC, CN Tower, Aquarium & Roger's Centre, all within walking distance. The Hyatt restaurant was also delicious and great prices. The only issue we had was that our room was a bit run down and in need of renovations. Was modern in it's day but in dire need of an update. Our room was clean and the beds were very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveller from Erie, PA

Great hotel for a night out in downtown Toronto

Posted 6-Oct-2014
Driving in Toronto can be a horrible experience so if you're looking for a place in the middle of downtown life the Hyatt is steps away from clubs, food and CN Tower. Good choice for mid level price.
4 out of 5
Recommended
for Students
by A verified traveller

Great Location, Shabby Room

Posted 22-Sep-2014
Pros: The location & amenities!
Cons: The room could have been cleaner.
The hotel was great, with beautiful views and good amenities. However, the room was kind of shabby - ie. dirty towels, burnt out light bulbs, visible chipping on the furniture & cabinetry. For the price we paid, it was alright.
3 out of 5
by A verified traveller from Midland, Ont

Too Late if a check in time

Posted 16-Sep-2014
I had my young son and check in wasn't till 4 p.m. Very inconvenient and no where to go and freshen up. My son had autism and this was overwhelming for him. Latest check in I am familiar with is 2 p.m. And still able to check in earlier than this. Horrible bathroom with glass panel wall. When you go to wash room the light shines right on ppl who are sleeping. Plus it's see through!!!!! In a bathroom!!!! Rolls in carpet make it easy to trip. Probably would not stay here again. Much prefer the hilton or Sheridan.
4 out of 5
Recommended
for Everyone
by A verified traveller from Grande Prairie AB Canada

Great Weekend of Baseball

Posted 9-Sep-2014
Pros: Very friendly and helpful staff.
Cons: Perhaps a fridge in the room
Location: Close to Rogers stadium, shopping and restaurants.
Fabulous time in Toronto. Good food, friendly people and great baseball.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sudbury

Location, location, location!

Posted 8-Sep-2014
We stayed at this hotel during TIFF and couldn't have been happier! Great hotel another time as well!
Comment from Hotel Management
7-Oct-2014 by GuestRelationsAssociate, Hotel Management
Thank you for your recommendation! It is exciting to hear that you had an amazing time at our property. We look forward to welcoming you back to Hyatt Regency Toronto in the future! Brock S. - A Guest Relations Associate
4 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa

Good Location!

Posted 3-Sep-2014
Pros: High floors. Hotel rooms actually starts from the 9th floor so my concern of traffic noise wasn't a concern at all.
Cons: Cleaning; found dust around the bathroom sliding door and window.
Location: Walking distance to almost everything, shopping, restaurants, entertainment, pharmacy, etc.
Staffs are excellent; polite and anything we needed they dealt in an attentive and prompt manner..
5 out of 5
Recommended
for Everyone
by A verified traveller from Alberta

Excellent stay, helpful friendly staff.

Posted 2-Sep-2014
Pros: Everything
Location: City center with the Rogers Centre, Second City comedy club, a near the lake shore, aquarium and the hockey hall of fame and Air Canada Centre
This is a great hotel within very close proximity to the Rogers Center and many other amenities. Staff were extremely friendly and helpful. The hotel was very quiet for being within the city .