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Dear Paul, Thank you for your feedback with regards to your recent stay with us at Gladstone House! On behalf of myself and the team, we very much appreciate your 5/5 rating. We look forward to welcoming you back soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Dear Maximiliano, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We're glad to hear you enjoyed the peace and quiet during your stay. It's great to know you found our hotel a relaxing getaway. We hope to welcome you back for another peaceful stay soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
10/10 Excellent
Gregory
Apr 16, 2024
Liked: Property conditions & facilities
Gregory
Stayed 2 nights in Apr 2024
Response from Alyssa on Apr 18, 2024
Dear Gregory, Thank you for your feedback with regards to your recent stay with us at Gladstone House! On behalf of myself and the team, we very much appreciate your 5/5 rating. We look forward to welcoming you back soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Dear C. Paul, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We're thrilled to hear that you consider our hotel a hidden gem. We strive to provide a unique and memorable experience for all our guests, and we're delighted that you enjoyed your stay with us. Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay in the future. Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Loved the Gladstone. The staff was super friendly and the rooms beautifully furnished.
stacey
Stayed 2 nights in Apr 2024
Response from Alyssa on Apr 5, 2024
Dear Stacey, Thank you for your feedback with regards to your recent stay with us at Gladstone House! Our team works hard to provide a friendly and welcoming atmosphere, and we're delighted that you felt well taken care of. It's also great to hear that you appreciated our rooms. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another fantastic stay. Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Dear Angie, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We thank you for your kind words. On behalf of myself and the team, we very much appreciate your 5/5 rating. We look forward to welcoming you back soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Dear Roy, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We're glad to hear that you enjoyed your stay with us. If there's anything specific you like or if there's anything we can do to make your next stay even better, please let us know! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Always a lovely environment at the Gladstone. Surrounded by art and aesthetic care.
Ashok
Stayed 1 night in Mar 2024
Response from Alyssa on Mar 25, 2024
Dear Ashook, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We're delighted to hear that you always enjoy your stay at Gladstone House. We strive to create a unique and inspiring atmosphere for our guests, and we're glad that you appreciate it. If there's anything else you'd like to share or if there's anything we can do to make your next stay even more enjoyable, please let us know! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Dear Jolene, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We're thrilled to hear that you had a great experience at our hotel and found the accommodations comfortable. We're also glad you enjoyed our historic elevator! If you have any other comments or if there's anything else we can do to make your next stay even better, please let us know! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
The food and drinks were amazing! The bed was beyond comfortable. The staff were very attentive and friendly.
Jon
Stayed 1 night in Mar 2024
Response from Alyssa on Mar 20, 2024
Dear Jon, Thank you for your feedback with regards to your recent stay with us at Gladstone House! It's fantastic to hear that you enjoyed the food, drinks, and comfortable bed during your stay! We're also glad to hear that our staff's attentiveness and friendliness enhanced your experience. If there's anything else you need or if you plan to visit again, please don't hesitate to let us know! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
10/10 Excellent
Lyn, Rochester
Mar 16, 2024
Lyn
Stayed 1 night in Mar 2024
Response from Alyssa on Apr 5, 2024
Dear Lyn, Thank you for your feedback with regards to your recent stay with us at Gladstone House! On behalf of myself and the team, we very much appreciate your 5/5 rating. We look forward to welcoming you back soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
The environment was unique and fun! The food at the Bistro was excellent and our service overall was great! We'll definitely be back.
Heather
Stayed 1 night in Mar 2024
Response from Alyssa on Mar 16, 2024
Dear Heather, Thank you for your feedback with regards to your recent stay with us at Gladstone House! That's fantastic to hear! It sounds like you had a wonderful experience at The Bistro. We're delighted that you enjoyed the unique environment, excellent food, and great service. We look forward to welcoming you back soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Very cool place to stay. They had a gorgeous staircase that took you up to the 4th floor. The staircase wrapped around an old fashioned lift. The room we stayed in had beautiful art pieces and unique closet space. Or only complaint was that the common rooms and bar closed at 10pm.
Jordan
Stayed 1 night in Feb 2024
Response from Alyssa on Mar 11, 2024
Dear Jordan, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We're delighted to hear that you found our hotel to be a cool place to stay. It's great that you appreciated the gorgeous staircase and unique features of your room, such as the beautiful art pieces and unique closet space. We're sorry to hear that the common rooms and bar closed early at 10 pm. We will take your feedback into consideration as we strive to improve our services. We hope to welcome you back again soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Dear Juan, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We're thrilled to hear that you found our staff great. We take pride in providing excellent service to our guests, and we're delighted that our team made your stay enjoyable. We look forward to welcoming you back on your next visit! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Great spaces, quiet, showcasing lots of contemporary art. If I were pressed to find any quibbles, and this is incredibly minor, the garbage can could have been easier to find. Overall, a fantastic stay and would recommend it to friends or family without hesitation.
Anthony
Stayed 1 night in Mar 2024
Response from Alyssa on Mar 4, 2024
Dear Anthony, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We're thrilled to hear that you enjoyed our common spaces, atmosphere, and the contemporary art showcased throughout the hotel. We appreciate your feedback about the garbage can and will certainly take that into consideration to improve our guest experience. It's fantastic to hear that you had a fantastic stay and would recommend us to friends and family. We look forward to welcoming you back again soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Dear Larysa, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We're thrilled to hear that you enjoyed the unique art throughout our hotel! Thank you for your feedback, and we hope to welcome you back soon for another inspiring stay. Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Dear Beth, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We would like to know more about your stay. Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Dear Brittany, Thank you for your feedback with regards to your recent stay with us at Gladstone House! On behalf of myself and the team, we very much appreciate your rating. We look forward to welcoming you back soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Everything was great. Pillows were not very comfortable, shower head didn’t work and the heating system was so loud every 20mins it turned on and it sounds like a jet engine in the room it keeps waking you up at night. Everything else is good though so it’s a good place to stay for a short visit but I don’t know if I would stay long term.
Louis Tyler Keir
Stayed 1 night in Feb 2024
Response from Alyssa on Feb 26, 2024
Dear Louis, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We're sorry to hear about the issues you encountered during your stay. Your comfort is important to us, and we apologize for the inconvenience caused by the pillows, shower head, and heating system. We appreciate your feedback and will address these concerns to improve the experience for future guests. We're glad to hear that overall, you found your stay enjoyable, and we hope to have the opportunity to welcome you back for a more comfortable experience in the future. Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Very unique and cool place to stay! Staff extremely helpful and easy to reach for assistance.
Melanie
Stayed 1 night in Feb 2024
Response from Alyssa on Feb 26, 2024
Dear Melanie, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We're delighted you found our hotel unique and cool! Our team aims to make every stay exceptional, and we're glad you found them helpful. Thank you for staying with us! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Dear Brittany, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We thank you for your kind words. On behalf of myself and the team, we very much appreciate your 5/5 rating. We look forward to welcoming you back soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Loved my stay at the Gladstone! Will definitely vr making this my regular place when I'm in the city. The art by Cole Swanson in the room was a great addition
Marian
Stayed 1 night in Feb 2024
Response from Alyssa on Feb 20, 2024
Dear Marian, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We're thrilled to hear that you loved your stay at the Gladstone House and that you plan to make it your regular place when you're in the city. We're glad you enjoyed the art by Cole Swanson in your room; it's always great to hear when our guests appreciate the unique artistic touches that make our hotel special. We look forward to welcoming you back on your next visit! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Dear Veronica, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We thank you for your kind words. On behalf of myself and the team, we very much appreciate your 5/5 rating. We look forward to welcoming you back soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Hotel and rooms are beautiful and eclectic. Street noise and heating system very noisy.
glenn
Stayed 1 night in Feb 2024
Response from Alyssa on Feb 10, 2024
Dear Glenn, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We're delighted that you found our hotel and rooms beautiful and eclectic. However, we apologize for any inconvenience caused by street noise and our heating system. Your comfort is important to us, and we'll take your comments into consideration as we strive to improve. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Amazing historic hotel in Queen W - lot of great bakeries and restaurants in area.
David
Stayed 1 night in Feb 2024
Response from Alyssa on Feb 5, 2024
Dear David, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We're thrilled to hear that you enjoyed your stay at our historic hotel. It's fantastic that you explored and appreciated the vibrant neighborhood with its great bakeries and restaurants. We hope to welcome you back for another amazing experience in the future. Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Love staying here! Great place comfortable beds. Clean rooms -cool art work and of course the old school elevator!
Shayne
Stayed 1 night in Feb 2024
Response from Alyssa on Feb 5, 2024
Dear Shayne, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We're delighted to hear that you love staying with us and appreciate the comfortable beds, clean rooms, and unique touch of artwork. It's wonderful that the historic elevator adds to the charm of your experience. We look forward to providing you with more enjoyable stays in the future. Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Very cosy, quite a surprise inside, cool building with history and some old fashioned touches. Staff was super helpful.
Definitely would book again.
Tanis
Stayed 2 nights in Jan 2024
Response from Alyssa on Feb 3, 2024
Dear Tanis, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We're thrilled to hear that you found our hotel cozy and enjoyed the surprise of its historical touches. It's wonderful to know that our staff was able to make your stay memorable. We look forward to welcoming you back and we appreciate your consideration for booking with us again. Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
10/10 Excellent
Mark
Travelled with family
Jan 27, 2024
Great location. Stylish hotel with friendly staff!
Mark
Stayed 1 night in Jan 2024
Response from Alyssa on Jan 30, 2024
Dear Mark, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We are glad that the hotel's location worked well for you! We are also thrilled that you liked the hotel's décor and that we were able to provide excellent customer service. We look forward to welcoming you back for another memorable stay. Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
I really enjoyed the touches of the original building. The elevator was fantastic! Wish the windows would have opened! Fresh air is important to a good sleep. The bar was beautiful and I really enjoyed having my tea served in a tea cup and silver pot!
Denise
Stayed 4 nights in Dec 2023
Response from Alyssa on Jan 25, 2024
Dear Denise, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We're thrilled to hear that you appreciated the historic vibe of the hotel. Your feedback about the windows is duly noted, and we'll explore possibilities to enhance the guest experience. We're delighted you enjoyed your tea served in a traditional manner. Your satisfaction is important to us, and we look forward to welcoming you back for another memorable stay. Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Great aesthetic, preserves the history of the building (including an old-school manned elevator!) while adding modern, colorful upgrades. Rooms were nice and beds were extremely comfortable.
Verified traveller
Stayed 1 night in Jan 2024
Response from Alyssa on Jan 23, 2024
To our valued guest, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We're thrilled that you enjoyed the blend of history and modern upgrades in our hotel, including our historic elevator. It's great to hear you found the rooms comfortable. We appreciate your kind words and hope to welcome you back soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Dear Erica, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We thank you for your kind words. On behalf of myself and the team, we very much appreciate your 5/5 rating. We look forward to welcoming you back soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Dear Wade, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We thank you for your kind words. On behalf of myself and the team, we very much appreciate your rating. We look forward to welcoming you back soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Staff was extremly friendly expectually Miguel. Great area for entertainment and shopping. Had a wonderful time
Natasha
Stayed 2 nights in Jan 2024
Response from Alyssa on Jan 16, 2024
Dear Natasha, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We're delighted to hear that you had a wonderful time at our hotel. Our team, especially Miguel, appreciates your kind words about their friendliness. We're glad you enjoyed the great area for entertainment and shopping. We look forward to welcoming you back for another enjoyable stay! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
This was one of the coolest hotel experiences I’ve had in a long time. Found this spot quickly and unexpectedly and was pleasantly surprised. It’s different and chic ! With a cool vibe and just about everything you need and more! My floor was equipped with a pool table, the best ice machine, and a comfortable bed and pillow which are so rare to come by and all of my personal essentials for a good time! Theres also so much to do in the area and plenty of great spots to eat at for all meals of the day! Big fan, thank you for a great stay I will be back!
Alessandria
Stayed 1 night in Jan 2024
Response from Alyssa on Jan 16, 2024
Dear Alessandria, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We're thrilled to hear that your stay was one of the coolest hotel experiences you've had in a long time. It's great to know you found us unexpectedly and were pleasantly surprised by our vibe. We're delighted that you enjoyed the pool table, excellent ice machine, and our comfortable bed and pillow. We appreciate your kind words and are excited to welcome you back for another great stay. If there's anything specific you loved or would like to experience next time, please let us know! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
2/10 Terrible
jenn
Jan 11, 2024
I was turned away because I do not have a physical Visa card, rather a Virtual Visa Card. I had to pay the room deposit on arrival and could not, as the only form of acceptable payment method is credit card.
jenn
Stayed 1 night in Jan 2024
Response from Alyssa on Jan 12, 2024
Dear Jenn, Thank you for your feedback with regards to your recent stay with us at Gladstone House! Thank you for taking the time to share your recent experience with us. We understand that you encountered challenges due to not having a physical credit card. We apologize for any confusion and inconvenience this may have caused. Our current policy requires a physical credit card for room deposit payments upon arrival. We value your business and would like to ensure that your future stay with us is seamless. To avoid any issues, we kindly request that guests provide a physical credit card during the check-in process. This policy is in place to streamline the payment process and ensure a secure transaction. We have also initiated the process for your refund for this stay. We appreciate your understanding and look forward to the opportunity to host you again in the future. Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Dear Sam, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We thank you for your kind words. On behalf of myself and the team, we very much appreciate your 5/5 rating. We look forward to welcoming you back soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
10/10 Excellent
Chantal
Jan 5, 2024
Chantal
Stayed 1 night in Jan 2024
Response from Alyssa on Jan 8, 2024
Dear Chantal, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We thank you for your kind words. On behalf of myself and the team, we very much appreciate your 5/5 rating. We look forward to welcoming you back soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Dear Ryan, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We thank you for your kind words. On behalf of myself and the team, we very much appreciate your 5/5 rating. We look forward to welcoming you back soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
10/10 Excellent
Gregory
Jan 2, 2024
Gregory
Stayed 2 nights in Dec 2023
Response from Alyssa on Jan 8, 2024
Dear Gregory, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We thank you for your kind words. On behalf of myself and the team, we very much appreciate your 10/10 rating. We look forward to welcoming you back soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Dear Liam, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We thank you for your kind words. On behalf of myself and the team, we very much appreciate your 10/10 rating. We look forward to welcoming you back soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
10/10 Excellent
caleb
Jan 1, 2024
caleb
Stayed 2 nights in Dec 2023
Response from Alyssa on Jan 23, 2024
Dear Caleb, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We thank you for your kind words. On behalf of myself and the team, we very much appreciate your 5/5 rating. We look forward to welcoming you back soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Dear David, Thank you for your feedback with regards to your recent stay with us at Gladstone House! On behalf of myself and the team, we very much appreciate your 5/5 rating. We are glad you enjoyed your stay! We look forward to welcoming you back soon. Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Room was excellent. Riding the old style elevator was a real lift!
Michael
Stayed 1 night in Dec 2023
Response from Alyssa on Dec 31, 2023
Dear Michael, Thank you for your feedback with regards to your recent stay with us at Gladstone House! On behalf of myself and the team, we very much appreciate your 10/10 rating. We are glad your found the room excellent and that you liked our historic lift! We look forward to welcoming you back soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
We had a wonderful stay at the Gladstone and will definitely be back. We love unique properties and were not disappointed by the architecture, local art, room design, and thoughtful details. Our room was spotless and spacious. We especially liked that there was no carpet and liked all of the lighting options. Great coffee and lots to do in the area. We parked out front on Queen Street W initially to drop off our bags, then proceeded to leave the car in the garage around the corner from the hotel. Would've been a long-ish walk with luggage so I recommend doing the same. Overall a fantastic stay.
Victoria
Stayed 1 night in Dec 2023
Response from Alyssa on Dec 26, 2023
Dear Victoria, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We're thrilled you enjoyed the unique architecture and art. Your feedback on our rooms is much appreciated. We're glad you found the parking tip helpful. We look forward to welcoming you back for another fantastic stay. If there's anything specific you'd like next time, feel free to let us know. Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Dear Ashley Anne, Thank you for your feedback with regards to your recent stay with us at Gladstone House! On behalf of myself and the team, we very much appreciate your 5/5 rating. We look forward to welcoming you back soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Dear Maxime, Thank you for your feedback with regards to your recent stay with us at Gladstone House! On behalf of myself and the team, we very much appreciate your 5/5 rating. We look forward to welcoming you back soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Dear Roxana, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We appreciate your comment about the size of the rooms. We understand that personal preferences for room size can vary, and we apologize if our accommodations did not fully meet your expectations in this regard. Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. Gladstone House
10/10 Excellent
Dawn
Dec 7, 2023
Dawn
Stayed 1 night in Dec 2023
Response from Alyssa on Dec 14, 2023
Dear Dawn, Thank you for your feedback with regards to your recent stay with us at Gladstone House! On behalf of myself and the team, we very much appreciate your 10/10 rating. We look forward to welcoming you back soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Dear Nancy, Thank you for your feedback with regards to your recent stay with us at Gladstone House! On behalf of myself and the team, we very much appreciate your 5/5 rating. We look forward to welcoming you back soon! Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House
Best sleeps are had here. They have the most comfortable beds. Its a cool boutique hotel w very friendly and accommodating staff feels more like a house stay than your typical hotel. What's great is that each of 4 floors has its very own communal area w different themes, Floor 3 has a pool table & 4th floor a mini- library. 5 stars all the way. won't meet kinder staff and everything was perfect i stayed for better part of a week, experienced zero hiccups I'm sure if i had would be immediately rectified and was traveling w my dog and they seemed to genuinely like him also! thanks all!
Josh
Stayed 2 nights in Nov 2023
Response from Alyssa on Nov 30, 2023
Dear Josh, Thank you for your feedback with regards to your recent stay with us at Gladstone House! We're thrilled you enjoyed your stay, and we appreciate your kind words about our comfortable beds and friendly staff. It's fantastic to hear you explored our themed communal areas and had a perfect experience. We're glad your furry friend felt welcome too! Thanks for choosing us – here's to more great stays together. Warm regards, Alyssa on behalf of The Guest Services Team at Gladstone House