Ratings based on 599 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel for the price!

Posted 27-Apr-2015
Cons: Fix the heater!
The staff at the front desk was great! They were able to check us in a few hours earlier than we expected. Besides the heating issue no other complains.
Comment from Hotel Management
6-May-2015 by Ted Jacobs General Manager, Hotel Management
Thank you for your kind comment regarding our team. I’ll be sure to share it with them. We have corrected the heater issue. With the nice weather coming hopefully we won’t need it for a long time. Hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Apr-2015
Overall my stay at the hotel was very nice and relaxing. The only issue that I had was that the keys for the rooms I had booked failed to work on several occasions which was obviously a huge inconvenience. Never the less the staff were understanding and very helpful.
Comment from Hotel Management
28-Apr-2015 by Ted Jacobs General Manager, Hotel Management
Hello Vanessa Glad to see your enjoyed your visit to our hotel. Thanks for staying with us and we hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Apr-2015
Great. Shuttle is great. Service is great. View is great. Didn't try the pool but it looked great
Comment from Hotel Management
28-Apr-2015 by Ted Jacobs General Manager, Hotel Management
Our park and fly packages are becoming very popular with travelers such as you. Thanks for staying with us and we hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient location close to Toronto airport

Posted 22-Apr-2015
The hotel price is quite attractive, given its location close to the airport, horse racing, and some large shopping malls. A rental car appears to be a necessity to travel around, even for reaching the hotel (with free parking) from the airport, and learning to use the highways (e.g., avoiding the toll highway 407, and be patient in the highways 401, 404, during congested hours) to go to other areas of Toronto (e.g, downtown, Markham, Richmond Hill). The room is large and comfortable, though the use of an e-card for room entry requires some delicate skill and practice. The noise of the bathroom fan is a big nuisance, and I don't understand why it is in such state without immediate attention.
3 out of 5
Recommended
for Everyone
by A verified traveller

close to main roads and airport

Posted 18-Apr-2015
Pros: clean friendly staff
we chose this hotel mainly because it offered a hot tub and pool but the hot tub was closed off for the 2 days that we were there. On the Saturday night we were awoken to a disturbance outside our bedroom door at 4:00am and when we complained to the manager he presented us with a free breakfast voucher.
2 out of 5
by A verified travellerfrom MI

Very outdated and in disrepair

Posted 9-Apr-2015
Pros: Affordable. Smoke free
Cons: General upkeep of this hotel is severely lacking
Plenty of choices around Toronto airport, just skip this one
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto

Posted 3-Apr-2015
good quick pick up and check in. Restaurant closed by 10.30pm but served us soup. Good breakfast. Would recommend
Comment from Hotel Management
7-Apr-2015 by Ted Jacobs, Hotel Management
Good Afternoon Humpfrey Thank you for completing our online survey with such a positive score. I was glad to see our restaurant was able to accommodate you. We hope we see you again in the not too distant future.
3 out of 5
Recommended
for Families
by A verified traveller

Quiet stay

Posted 2-Apr-2015
Pros: Clean and quiet
Location: There really wasn't a whole lot close by. It was a bus/subway ride downtown for shopping.
I was in Toronto for a Raptors game with my son. We weren't at the hotel for any great length of time. The restaurant staff were very very pleasant and helpful. There could be an ice dispenser/water machine on each floor. There also could have been extra pillows/blankets in the room. Te movie rentals were outrageous. All in all it was clean and quiet and a nice experience.
Comment from Hotel Management
7-Apr-2015 by Ted Jacobs General Manager, Hotel Management
Thank you for taking the time to complete our online survey. I will let the restaurant team know of your kind remarks. I will make note of your suggestion of the additional ice machines. We do have additional pillows etc available at our desk. I’m sure we could have brought some up for you. Thanks for staying with us and we hope to see you again. Go Raptors!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Athens Ontario

Short Stay but Good

Posted 2-Apr-2015
Pros: The hotel provided a shuttle service from the airport. The room and bathroom were clean. The bed was comfortable. The desk manager was friendly.
Cons: Would be nice to get the tobacco smoke smell out of the room. Need to find the carafe for the coffee maker.
Location: We transferred from the Airport to the hotel as we would only be spending a few hours we can not really comment on things to do. There's Timmy's close
We arrived at 1:00 AM at the hotel and had to be at Union Station at 6:40 AM so we did not have much time to stay at the hotel. The desk manager was pleasant and helpful. He suggested a wakeup call and made arrangements for a cab to be at the hotel for 5:30 AM for us. The cab was late but he did call and found out the driver was on the way. The only complaint I had was that there had been someone previously smoking in the room. The room was clean and spacious ,the bathroom had towels and a decent shower. There was a frig and microwave as well as a coffee maker with no carafe. The bed was comfortable. We did not spend much time in the room but the time we did spend other than the smoke smell was great. The price for the room was very reasonable and the location was quiet. The shuttle picked us up from the airport and the shuttle was warm and the driver took care of the luggage. If you are looking for a 5 star hotel suite this is not the place but if you are looking for a comfortable room for the night at a decent price don't pass this hotel by.
Comment from Hotel Management
7-Apr-2015 by Ted Jacobs General Manager, Hotel Management
Good Afternoon Tony Thank you for your comments. Our front desk team does take pride in being of service to our guests. I apologize for the smell of smoke in your room. Unfortunately despite the measures we take to insure a smoke free hotel some guests are determined to smoke in their rooms. We do our best to remove these odours but unfortunately we were not as successful as we should have been. Thank you for choosing us and we hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom sudbury ontario

nice clean hotel close to airport friendly staff

Posted 26-Mar-2015
Pros: comfortable bed and very clean
Cons: front desk staff not very friendly
Location: nice and close to the airport and only a few minutes to some shopping we visited Wal-Mart 5 minutes away.
Me and my wife found the room clean and the bed was nice and firm the way we like it, any staff we meet in hallways were always very friendly and accommodating to our needs, not a lot of smiles at the front desk though, overall a good place I will book there again.