Ratings based on 449 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from Winnipeg

Nice hotel away from downtown.

Posted 12-Sep-2014
Pros: The location and price.
Location: Good location not too far from downtown and close to shopping.
Good location and price. Easy access to downtown. Stay here and avoid high downtown prices.
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to Humber College

Posted 11-Sep-2014
Pros: Close to Humber College. Shopping Centre across the street. Easy to access.
Lots of parking. Staff friendly and room clean. Fast check out.
1 out of 5
by A verified traveller

Below par hotel across from Woodbine racetrack

Posted 3-Sep-2014
We arrived at Comfort Hotel and were greeted with a disgruntled employee who seemed to receive little to no training in customer service. Going up the rickitty elevator, we dreaded what came next. We saw splatters of an unknown substance on the door and hairs on folded, unused, "clean" towels. Needless to say, we couldn't wait to check-out.
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel close to the Airport

Posted 30-Aug-2014
My experience was awesome! The airport shuttle was very efficient. The hotel personel were very helfpful and friendly. My room was sooooo clean and comfortable. I will definitely be staying at this hotel again. Thanks
Comment from Hotel Management
3-Sep-2014 by Dmitry, Hotel Management
Dear Guest, Thank you for your feedback!!! We really appreciate your comments and hope you will consider using us in the future. Sincerely, Dmitry Paykin Director of Sales
2 out of 5
by A verified traveller from winnipeg

Staff hit or miss with service.

Posted 16-Aug-2014
Pros: Size of our room
Cons: Maintenance of hotel
The hotel is showing signs of disrepair. One of the staff members is very rough in the hospitality aspect of his job and on another occasion as I was standing beside him waiting for an elevator he was talking to on other individual using very loud profanity in a conversation.
3 out of 5
Recommended
for Everyone
by A verified traveller from thunder bay

okay

Posted 10-Aug-2014
Pros: price
Cons: needs a total update form decor, to furnishings to computer booking system to elevators to pool.
Hotel decor is very tired. First room we were given had a sticky side table as well as red dots splashed on wall. we got in so late we did not notice it until the next morning. We were heading to canada's wonderland with the grandkids so asked that they properly clean the room. When we got back on spot had been removed but they still remained. They changed our room for us but we had no help with the change. The hot tub was a bit murky. also the restaurant on site is very problematic. order rare steak and get well done. however they did recook them and they were medium. We got a great price on the room and after we got our bearings it worked for us.
Comment from Hotel Management
16-Aug-2014 by Dmitry, Hotel Management
Dear Val, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Dmitry Paykin Director of Sales Comfort Hotel Toronto Airport North
3 out of 5
by A verified traveller

Posted 7-Aug-2014
Pros: Coffee
Cons: n/a
Location: not thing
Front desk need more employee. When we check-in there is too busy with guests. He took care of the guests and answer the telephone calls etc. To do check-in took too long.
Comment from Hotel Management
11-Aug-2014 by Dmitry, Hotel Management
Dear Guest, Thank you for your feedback. We will make sure to address the issue with the Front Desk team and management. Sincerely, Dmitry Paykin Director of Sales
2 out of 5
by A verified traveller

It was old and dirty...

Posted 2-Aug-2014
Pros: Nothing
Cons: Everything.
Very bad...It was dirty and old....an unorganized hotel in overall......
Comment from Hotel Management
12-Aug-2014 by Dmitry, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Dmitry Paykin Director of Sales Comfort Hotel Toronto Airport North
2 out of 5
by A verified traveller from Blenheim, ONT

No continental Breakfast and tiny Pillows

Posted 28-Jul-2014
Pros: proximity to the Airport.
Cons: a lot the ceiling in the pool area, chairs in that area. Real Pillows and microwaves if there is no continental breakfast.
Location: fly out
We have stayed at many Comfort Choice hotel hotels and never have we been this disappointed no Chairs or places to put your personnel items at the pool side. Very Tiny pillows and only 2. Smaller queen bed when I booked a king size bed. No continental breakfast - but you could pay for breakfast at the adjacent restaurant.
2 out of 5
by A verified traveller

close to Woodbine - cheap - price and quality

Posted 28-Jul-2014
Noisy A/C system, noisy halls, Thin walls, Tiny pool, comfortable bed, good water pressure. close to Woodbine if you like horses