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Reviews of Comfort Hotel Airport North

2.5 out of 5
Comfort Hotel Airport North
445 Rexdale Blvd., Toronto, ON

Reviews

7.0

Good

Rating 10 - Excellent. 155 out of 999 reviews" "
Rating 8 - Good. 415 out of 999 reviews" "
Rating 6 - Okay. 265 out of 999 reviews" "
Rating 4 - Poor. 102 out of 999 reviews" "
Rating 2 - Terrible. 62 out of 999 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Norman

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
No airport shuttle anymore. So $40 plus in transport. Room clean and comfortable. VERY dirty / disgusting Elevators No in room coffee
Stayed 1 night in Jun 2020
Response from Jasmine on Jul 9, 2020
Dear, Norman We sincerely apologize for your recent experience at our hotel. We will definitely check our elevators more often for any discrepancies. Shuttle services were stopped and coffee machines were removed a little after Covid-19 started. The hotel is not busy as it usually would be so staff and services were cut and facilities remained closed. Hopefully when things go back to normal we can make this up to you. Kind Regards, Jasmine Front Office

2/10 Terrible

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Place is under construction only one elevator working out of two parking lot is full of potholes few parking spots rental cars and dealership cars and small buses parked in most of the spots.
Stayed 1 night in Apr 2020
Response from Jasmine on Apr 24, 2020
Dear Guest, Thank you for posting your review online,your feedback is very important to us and we can assure you we will use this information to make improvements to better our guests satisfaction. Sincerely, Jasmine J Front Office Comfort Hotel Airport North

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The location was convenient as well as close to the mall
Stayed 1 night in Apr 2020
Response from Jasmine on Apr 24, 2020
Dear Guest, Thank you for posting your review online , your feedback is very valuable to us and were glad you found us convenient. Sincerely, Jasmine J Front Office Comfort Hotel Airport North

6/10 Okay

Andre

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2020
Response from Jasmine on Apr 20, 2020
Dear, Andre Thank you for submitting your review online. We appreciate you supporting our business and hope you return in the future. Sincerely, Jasmine Front Office Comfort Hotel Airport North

6/10 Okay

Doug

Travelled with group
While in quarantine
Hotel was ok but fire alarm went off at 2 a.m. & had to evacuate 8 floors down without any warning & waited outside for an hour until it was clear to return to the room with no explanation. Had to walk up 8 flights to get back to the room. The fire fighters told us that the hotel was not up to code. The hotel was being renovated. Next morning had to make a few trips to get our luggage & still elevators were not working but room key wouldn't work at 5 a.m. when we went up the 2nd time. One of us had to go back down again to get another key. Got very little sleep, no apologies or reimbursement of any sort. Also, we were supposed to be in quarantine but had to catch another flight to get home.
Stayed 2 nights in Mar 2020
Response from Jasmine on Apr 17, 2020
Dear, Doug Our sincere apologies for the inconveniences you've experienced, please call and ask for a manger so they can go over this with you. Sincerely, Jasmine Front Office Comfort Hotel Airport North

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great help !
With Covid 19 everywhere and my work days changing multiple times. The staff was truly AMAZING with all my changes.
Stayed 4 nights in Mar 2020
Response from Jasmine on Apr 6, 2020
Dear, Norman Thank you for submitting a wonderful review. It is greatly appreciated ! all the best and stay safe ! Kind Regards, Jasmine Front Office Comfort Hotel Airport North

10/10 Excellent

Rachelle, Nova Scotia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
There was construction in the lobby which as a first impression, I was worried about the room. What a surprise! It was clean, very clean and the bed was the most comfortable I’ve slept on in a while! Lots of pressure in the shower! Will definitely rebook when I’m back in Toronto!
Stayed 1 night in Mar 2020
Response from Jasmine on Mar 25, 2020
Dear Rachelle , Thank you for posting your review online , your feedback is very valuable to us and were glad we could make you happy during your stay. See you again soon ! Sincerely, Jasmine J Front Office Comfort Hotel Airport North

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Jasmine on Mar 25, 2020
Dear Guest , Thank you for posting your review online , your feedback is very valuable to us and we hope you return in the future for a better experience. Sincerely, Jasmine J Front Office Comfort Hotel Airport North

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Jasmine on Mar 25, 2020
Dear Peter , Thank you for posting your review online , your feedback is very valuable to us. Sincerely, Jasmine J Front Office Comfort Hotel Airport North

8/10 Good

Bel, Windsor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prompt pick up from the airport. Room is nice, clean and well equipped. Breakfast could have more variety.
Stayed 1 night in Mar 2020
Response from Jasmine on Mar 20, 2020
Dear Bel , Thank you for posting your review online , your feedback is very valuable to us and were glad you enjoyed your stay and for sure we are working on making some changes to the breakfast in the near future. Sincerely, Jasmine J Front Office Comfort Hotel Airport North

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2020
Response from Jasmine on Mar 18, 2020
Dear Guest , Thank you for posting your review online , your feedback is very valuable to us ! Sincerely, Jasmine J Front Office Comfort Hotel Airport North

4/10 Poor

Verified traveller

Stayed 2 nights in Mar 2020
Response from Jasmine on Mar 18, 2020
Dear Guest , Thank you for posting your review online , your feedback is very valuable to us ! Sincerely, Jasmine J Front Office Comfort Hotel Airport North

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
The coffee maker didn’t work in my room and I had a bug that landed on my face. Other than that it was good
Stayed 1 night in Mar 2020
Response from Jasmine on Mar 15, 2020
Dear Guest, Thank you for taking the time to complete our online survey. We are pleased to know you enjoyed your stay , however we apologize for the bug wiggling its way into the room and landing on your face and a non-functioning coffee maker we will work on preventing this from happening again. Sincerely, Jasmine J Front Office Comfort Hotel Airport North

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2020
Response from Jasmine on Mar 15, 2020
Dear Guest, Thank you for submitting your review we appreciate your support and have a wonderful day ! Sincerely, Jasmine J Front Office Comfort Hotel Airport North

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2020
Response from Jasmine on Mar 13, 2020
Dear, Guest Thank you for responding to our online reviews.Your feedback is very valuable to us and we hope to see you again in the future. Sincerely, Jasmine Front Office Comfort Hotel Airport North

8/10 Good

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel wash really good friendly staff cleanliness and we have free breakfast a free parking and close to Woodbine casino recommended hotel in the future
Stayed 1 night in Mar 2020
Response from Jasmine on Mar 13, 2020
Dear, Marcel Thank you for responding to our online reviews.Your feedback is very valuable to us and were glad you enjoyed your stay see you again soon ! Sincerely, Jasmine Front Office Comfort Hotel Airport North

4/10 Poor

Leon, Toronto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is undergoing renovation to the main entrance. Several large pot holes in driveway. Unfriendly front desk staff, makes you before checking you in. Room has old, scratched furniture. Will not go back.
Stayed 1 night in Mar 2020
Response from Jasmine on Mar 9, 2020
Dear, Leon Thank you for submitting your review. It saddens us to know you didn't enjoy your stay we will work harder on making things better to ensure our guests have a good experience. We will also go over customer service skill with our front desk staff and i hope we can recover this experience in the future. Sincerely, Jasmine Front Office Comfort Hotel Airport North

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This building is very old but is currently under renovation. The room we stayed in is mostly newly renovated (bathroom not so much). The renovations going on really took away from any aesthetic appeal and there is unplastered drywall/dust etc around. Breakfast was very disappointing — looks like it’s in an old conference room with old plastic tables full of food spills (no one wiping them down), disposable plates. There is a make-your-own waffle maker, and toast, bagels, and cereal. No fruit or yogurt. Overall not impressed, but hopefully it will improve once the renovations are completed.
Stayed 1 night in Mar 2020
Response from Jasmine on Mar 8, 2020
Dear Guest, Thank you for taking the time to complete our online survey. We apologize for disappointing you with the breakfast selection and renovations. There will be some improvements made on our breakfast and renovations will be done soon. Sincerely, Jasmine J Front Office Comfort Hotel Airport North

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Jasmine on Mar 8, 2020
Dear Guest, Thank you for submitting your review, your feedback is important to us. Sincerely, Jasmine J Front Office Comfort Hotel Airport North

6/10 Okay

Verified traveller

Shuttle difficult to notice - Hotel under renovation and poor breakfast amenities - Strong weed smoke odor after I coming back to my room the second day even if I asked (and signed) for a non-smoking environment
Stayed 2 nights in Mar 2020
Response from Jasmine on Mar 6, 2020
Dear Guest , Thank you for submitting your review online. We are sincerely sorry for all you experienced during your stay, we are working hard on making some updates to the building. Yes we are a non smoking hotel sometimes people break the rules but we would have loved for someone to let us know so we can deal with the situation right away. Sincerely, Jasmine J Front Office Comfort Hotel Airport North

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Jasmine on Mar 6, 2020
Dear Guest , Thank you for your review and i hope you return in the future. Sincerely, Jasmine J Front Office Comfort Hotel Airport North

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Should be better when reno is complete. Breakfast is minimal if you have gluten issues.
Stayed 1 night in Feb 2020
Response from Jasmine on Mar 3, 2020
Dear Guest, We kindly thank you for your review. Renovations should be done soon and our breakfast menu will be updated aswell and we hope you return to enjoy the finally of the renovations when it is over. Sincerely, Jasmine J Front Office Comfort Hotel Airport North

6/10 Okay

Bryon, Trenton, Ontario

Liked - Short term parking. Dialled - Renovations should have been mentioned when booking the room and a room discount applied for disruption or a discount on next stay.
Stayed 1 night in Feb 2020
Response from Jasmine on Mar 3, 2020
Dear Bryon , We kindly thank you for your review. Renovations should be done soon , however we do apologize it was not mentioned to you. We hope this experience can be recovered in the future when renovations are done. Sincerely, Jasmine J Front Office Comfort Hotel Airport North

8/10 Good

Bod, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fine with the hotel. Have used in the past and will in future
Stayed 1 night in Feb 2020
Response from Jasmine on Mar 3, 2020
Dear Bod, We kindly thank you for your review and would love to see you return, thank you for your business. Sincerely, Jasmine J Front Office Comfort Hotel Airport North

4/10 Poor

Md_1961, Brandon, MB

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When I booked the picture of the room looked great, unfortunately it has nothing in common with the room I got. The hotel was under construction and the noise level during breakfast was a little too loud to say the least. There seemed to be a seminar or meeting going on in a room that only had temporary plastic walls. That can’t be very productive considering the noise level.
Stayed 1 night in Feb 2020
Response from Jasmine on Feb 29, 2020
Dear, Guest We apologize for failing your expectations. We are working on making things better for the future and i hope you return when renovations are done to recover this experience. Sincerely, Jasmine Front Office Comfort Hotel Airport North

2/10 Terrible

Benoit

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Jasmine on Feb 29, 2020
Dear, Benoit Thank you for responding to our reviews online. We hope you enjoyed your stay and we appreciate your business ! Sincerely, Jasmine Front Office Comfort Hotel Airport North

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020
Response from Jasmine on Feb 29, 2020
Dear, Guest Thank you for responding to our reviews online. We appreciate your business ! Sincerely, Jasmine Front Office Comfort Hotel Airport North

6/10 Okay

Suzanne

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not happy.
It should have been posted that the hotel is under construction and no restaurant or bar.
Stayed 1 night in Feb 2020
Response from Jasmine on Feb 29, 2020
Dear, Suzanne Thank you for submitting your review we are genuinely sorry we weren't able to make you happy during your stay and we invite you back when the renovations are done to recover this stay. Sincerely, Jasmine Front Office Comfort Hotel Airport North

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Property is under renovations so will only get better!
Stayed 1 night in Feb 2020
Response from Jasmine on Feb 29, 2020
Dear, Guest Thank you for submitting your review your feedback is very valuable to us and we hope to see you return in the future. Sincerely, Jasmine Front Office Comfort Hotel Airport North

6/10 Okay

Lucie, Timmins

Travelled with family
Liked: Staff & service
The room was fine but the lobby restaurant pool was under construction. No place at all to seat. The room was ok. Shuttle service was good and continental breakfast was ok. No hot food.
Stayed 1 night in Feb 2020
Response from Jasmine on Feb 29, 2020
Dear, Lucie Thank you for submitting your review. We apologize for the renovations however we are glad you were happy with our shuttle service and continental breakfast. Sincerely, Jasmine Front Office Comfort Hotel Airport North

8/10 Good

Verified traveller

Liked: Staff & service
The hotel is under renovation so there are basically no amenities and it all seems a bit chaotic. My room wasn't the cleanest but given the current state of the hotel, the bed was perfect and the staff were amazing. I did let front desk know about room state, not as a complain but as a heads up for housekeeping to be aware for the next guest. I look forward to visiting again when the renos are done.
Stayed 1 night in Feb 2020
Response from Jasmine on Feb 29, 2020
Dear, Guest Thank you for submitting your review your feedback is very valuable to us and we hope to see you return in the future. Sincerely, Jasmine Front Office Comfort Hotel Airport North

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Jasmine on Feb 29, 2020
Dear, Guest Thank you for submitting your review your feedback is very important to us. Sincerely, Jasmine Front Office Comfort Hotel Airport North

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020
Response from Jasmine on Feb 29, 2020
Dear, Guest Thank you for submitting your review your feedback is very valuable to us and we hope to see you return in the future. Sincerely, Jasmine Front Office Comfort Hotel Airport North

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
Looks run down - seems to be going through renovations. Room was spacious but looked like it was in midst of repairs. Should not be advertised under Expedia.
Stayed 1 night in Feb 2020
Response from Jasmine on Feb 29, 2020
Dear, Guest Thank you for submitting your review, we apologize for the experience you had and i hope we can make it up to you in the future when renovations are done. Sincerely, Jasmine Front Office Comfort Hotel Airport North

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Jasmine on Feb 29, 2020
Dear, Guest Thank you for submitting your review your feedback is very valuable to us and we hope to see you return in the future. Sincerely, Jasmine Front Office Comfort Hotel Airport North

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Jasmine on Feb 29, 2020
Dear, Guest Thank you for submitting your review your feedback is very valuable to us and we hope to see you return in the future. Sincerely, Jasmine Front Office Comfort Hotel Airport North

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
For one night stay to be near the airport the price was better than most. Lobby is currently being renovated so couldn’t comment on that area. No noise or problems caused by renovation. Room looked nice and had nice linens however bed was very soft and uncomfortable. There was some kind of topper on mattress but that did not help. Sleep was uncomfortable. There were two of us in king bed. Would not stay again unless new beds.
Stayed 1 night in Feb 2020
Response from Jasmine on Feb 29, 2020
Dear, Guest Thank you for submitting your review your feedback is very valuable to us and we apologize for the renovations and you not having a good sleep we will work on making improvements based on your review. Sincerely, Jasmine Front Office Comfort Hotel Airport North

6/10 Okay

Jon

Liked: Staff & service
We liked the location to the airport. We didn’t like the building under construction.
Stayed 1 night in Feb 2020
Response from Jasmine on Feb 26, 2020
Dear, Jon We apologized for the construction , however i hope you enjoyed the rest of your stay. Kind Regards, Jasmine Front Office Comfort Hotel Airport North

4/10 Poor

Elle, Mississauga

Travelled with family
Disliked: Staff & service, property conditions & facilities
It’s was not what I was expecting at alllllllll the entire 5th floor smelled like smoke, the room felt old and uncomfortable the washroom was not very clean we did not shower there! and the lobby was a huge construction zone and as for “Free”breakfast don’t get your hopes up they are no eggs and bacon lol just basic breads and spreads and stale pastry’s this was a definite one star cringe experience I would never recommend this hotel to anyone! Sorry not sorry.
Stayed 1 night in Feb 2020
Response from Jasmine on Feb 26, 2020
Dear, Elle We sincerely apologize for failing your expectations we will work hard on making improvements to better our guests experience. Kind Regards, Jasmine Front Office Comfort Hotel Airport North

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Jasmine on Feb 26, 2020
Dear, Guest Thank you for submitting your review, we appreciate your business. Kind Regards, Jasmine Front Office Comfort Hotel Airport North

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Jasmine on Feb 22, 2020
Dear Guest, Thank you for posting your review your feedback is very valuable to us. Sincerely, Jasmine Front Office Comfort Hotel Airport North

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were kind and hospitable. The place was clean and comfortable.
Stayed 1 night in Feb 2020
Response from Jasmine on Feb 22, 2020
Dear Guest, Thank you for posting your review your feedback is very valuable to us and were glad you enjoyed your stay ! Sincerely, Jasmine Front Office Comfort Hotel Airport North

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Jasmine on Feb 22, 2020
Dear Guest, Thank you for posting your review your feedback is very valuable to us. Sincerely, Jasmine Front Office Comfort Hotel Airport North

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Propertyvwas under construction. Rooms were clean. Could not control hest in rooms. Room was very hot. When asked the desk staff re restsurants in the area, we were told "you have to go out". No info on what was available. The information book in thr room only listed fast food places. At night there was sonething flappihg against the wall above our window all night long.
Stayed 1 night in Feb 2020
Response from Jasmine on Feb 22, 2020
Dear Guest, Thank you for posting your review. We sincerely apologize for the renovations they should be done soon. Kind Regards, Jasmine Front Office Comfort Hotel Airport North

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was a bit inconvenient because it was under renovation other than that it Suited our needs
Stayed 1 night in Feb 2020
Response from Jasmine on Feb 22, 2020
Dear Guest, Thank you for posting your review your feedback is very valuable to us. We apologize for the renovations we are working hard on completing them and hopefully you return in the future when they are done. Sincerely, Jasmine Front Office Comfort Hotel Airport North

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing it was fast and easy at check in.
Stayed 1 night in Feb 2020
Response from Jasmine on Feb 19, 2020
Dear Guest, Thank you for the wonderful review, we appreciate your support. Sincerely, Jasmine J Front Office Comfort Hotel Airport North

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Jasmine on Feb 19, 2020
Dear Guest, Thank you for submitting your review your feedback is very important to us! Sincerely, Jasmine J Front Office Comfort Hotel Airport North

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The staff were extremely friendly and rooms were comfortable.
Stayed 1 night in Feb 2020
Response from Jasmine on Feb 19, 2020
Dear Guest, Thank you for the wonderful review, we are glad you enjoyed your stay see you again next time! Sincerely, Jasmine J Front Office Comfort Hotel Airport North

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Jasmine on Feb 19, 2020
Dear Guest, Thank you for the wonderful review, we appreciate your business. Sincerely, Jasmine J Front Office Comfort Hotel Airport North

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
No restaurant.. under construction... nasty...tv control didnt work properly... expected sit down breakfast in restaurant, i stead bagels and muffins...way overpriced!!!
Stayed 1 night in Feb 2020
Response from Jasmine on Feb 16, 2020
Dear Guest, Thank you for your feed back , our entire team would like to apologize for the inconveniences you have experienced and improvements will be made. Sincerely, Jasmine J Front Office Comfort Hotel Airport North