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Reviews of Country Inn & Suites by Radisson, Topeka West, KS

3 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 363 out of 1001 reviews" "
Rating 8 - Good. 368 out of 1001 reviews" "
Rating 6 - Okay. 148 out of 1001 reviews" "
Rating 4 - Poor. 81 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lou Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and easy on and off expressway
Stayed 1 night in Mar 2024

8/10 Good

Emily, Hays

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Nice breakfast. No complaints.
Stayed 2 nights in Mar 2024
Response from Alahna on Mar 12, 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and that you would recommend our hotel. We look forward to your next stay.

4/10 Poor

Carol E.

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The blackout drapes do not cover the windows, so the room was quite bright from the parking lot lights. This made it very difficult to sleep. The breakfast was really limited. No eggs, no sausage or bacon. Low quality muffins and baked goods were offered. Thank goodness there was oatmeal. I paid $200 for this room and am really regretting my decision to stay there.
Stayed 1 night in Feb 2024
Response from Alahna on Feb 27, 2024
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alahna on Feb 27, 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and that you would recommend our hotel. We look forward to your next stay.

10/10 Excellent

Jodi

Liked: Cleanliness, property conditions & facilities
The lady at the front desk was the nicest and most helpful hotel person ive ever encountered. She made arrival perfect after a long travel day. Thank you!
Stayed 1 night in Dec 2023
Response from Alahna on Jan 14, 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and that you would recommend our hotel. We look forward to your next stay.

10/10 Excellent

Shawna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet location. Pool and hot tub were nice. Breakfast was good. Service was very good. Hotel in general is great. Will stay here again. Thank you!
Stayed 1 night in Dec 2023
Response from Alahna on Jan 14, 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and that you would recommend our hotel. We look forward to your next stay.

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very good and decent cost
Stayed 2 nights in Dec 2023
Response from Alahna on Jan 14, 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and that you would recommend our hotel. We look forward to your next stay.

2/10 Terrible

Steven

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs
Only there about 30 mins. Daughter had a bed bug crawl on her. Got up and left immediately. As were told the front desk another person came in and they still checked them in and didn’t say one word to them about the bed bugs.
Stayed 1 night in Dec 2023
Response from Alahna on Jan 14, 2024
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

10/10 Excellent

Donald

It was an easy check-in and clean location.
Stayed 1 night in Dec 2023
Response from Alahna on Jan 14, 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and that you would recommend our hotel. We look forward to your next stay.

10/10 Excellent

catina myeka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Alahna on Jan 14, 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and that you would recommend our hotel. We look forward to your next stay.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities
My family has used this location for many years. So, it's always for first location I check for availability when I come to Topeka. The staff has always been very friendly and accomidating.
Stayed 2 nights in Dec 2023
Response from Alahna on Jan 14, 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and that you would recommend our hotel. We look forward to your next stay.

10/10 Excellent

Jaclyn

Stayed 3 nights in Dec 2023
Response from Alahna on Jan 14, 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and that you would recommend our hotel. We look forward to your next stay.

8/10 Good

Shelby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love a good complimentary breakfast!
Stayed 1 night in Dec 2023
Response from Thank you for your feedback and for taking the tim on Jan 14, 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and that you would recommend our hotel. We look forward to your next stay.

10/10 Excellent

Rich

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for us.
Stayed 2 nights in Nov 2023

10/10 Excellent

Justin

Stayed 1 night in Oct 2023
Response from Alahna on Nov 16, 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and that you would recommend our hotel. We look forward to your next stay

10/10 Excellent

Scott, princeton

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Alahna on Oct 30, 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and that you would recommend our hotel. We look forward to your next stay

10/10 Excellent

Scott, princeton

Liked: Amenities
Better than advertised! Friendly staff
Stayed 1 night in Oct 2023
Response from Alahna on Oct 13, 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and that you would recommend our hotel. We look forward to your next stay

8/10 Good

Lois

Stayed 1 night in Sep 2023
Response from Alahna on Oct 13, 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and that you would recommend our hotel. We look forward to your next stay

10/10 Excellent

Scott, Red Wing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apparently recently renovated, with quiet and comfortable rooms and a very good breakfast. Drive time to downtown or most area attractions is 10 minutes or less, but there's also plenty of dining and shopping in the immediate area. Excellent place to stay, and we will if in Topeka again.
Stayed 2 nights in Sep 2023
Response from Alahna on Sep 25, 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and that you would recommend our hotel. We look forward to your next stay.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Alahna on Sep 25, 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and that you would recommend our hotel. We look forward to your next stay.

8/10 Good

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Alahna on Sep 19, 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

2/10 Terrible

Kimberly

Travelled with partner
Disliked: Amenities, property conditions & facilities
We we're relocation to a sister one was further away lower grade than what we paid for they said it was over booked but we made the reservation 3 weeks out.
Stayed 1 night in Sep 2023
Response from Alahna on Sep 14, 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

8/10 Good

Duane

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Sep 2023
Response from Alahna on Sep 14, 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

4/10 Poor

Larry

Stayed 2 nights in Sep 2023
Response from Alahna on Oct 7, 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

4/10 Poor

Savannah

Stayed 3 nights in Sep 2023
Response from Alahna on Sep 25, 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay! Great location!
Stayed 1 night in Sep 2023
Response from Alahna on Sep 7, 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

6/10 Okay

Thomas, Centennial

Travelled with family
Liked: Staff & service
Breakfast very limited and poor selections.
Response from Alahna on Aug 28, 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was easy to check in. Front desk and staff were friendly.
Stayed 1 night in Aug 2023
Response from Alahna on Aug 28, 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and that you would recommend our hotel. We look forward to your next stay.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this location numerous times and it's like coming home for a couple days.
Stayed 2 nights in Aug 2023
Response from Alahna on Aug 28, 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and that you would recommend our hotel. We look forward to your next stay.

4/10 Poor

Nate

Travelled with family
Disliked: Property conditions & facilities
We got the wrong room we reserved. Some things in our bathroom were broken including the lock and shower faucet.
Stayed 1 night in Aug 2023
Response from Alahna on Aug 28, 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

6/10 Okay

Kenneth

Stayed 1 night in Aug 2023
Response from Alahna on Sep 7, 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

8/10 Good

jon

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Ask to see room before you stay
They dont clean the shower very good mold all around the shower the carpet is pulled up in places the beds were amazing the hot tub didnt work just not worth what i paid to stay
Stayed 2 nights in Aug 2023
Response from Alahna on Aug 15, 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The whole reason we chose this location was the pool and it was empty. Pretty disappointing
Stayed 2 nights in Aug 2023
Response from William on Aug 3, 2023
Our apologies Brenda.

10/10 Excellent

soledad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel to go to after a long 14 hour drive!
Stayed 1 night in Jul 2023
Response from William on Aug 3, 2023
Thank you Soledad

2/10 Terrible

Katherine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I specifically booked this hotel for the pool and also what seemed like good overall reviews. Checked in only to find out that the pool has been closed and undergoing renovations for the past two months! No where in their website said this. I felt like they should inform guests prior to checking in or at booking. They expected us to go to another pool, Quality Inns, which is about a five minute drive. No thanks! Also, the room smelled musty and old. So badly need of a renovation or upgrade at least!! Do not book here!! You’ll regret paying for it like we did!
Stayed 1 night in Jul 2023
Response from William on Aug 3, 2023
I'm sorry Katherine about your experience. We are working hard to finish our repairs.

8/10 Good

Charlie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the shower curtain
Stayed 2 nights in Jul 2023
Response from Alahna on Jul 27, 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and that you would recommend our hotel. We look forward to your next stay.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Alahna on Jul 27, 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and that you would recommend our hotel. We look forward to your next stay.

10/10 Excellent

Rudranath

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Power knocked out.
Nice room, A/C struggled to cool both rooms, but it was very hot outside, might have been a factor. Was not hot in either room.
Stayed 1 night in Jul 2023
Response from William on Jul 21, 2023
Thank you for the review

10/10 Excellent

Jacob

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The front desk attendant was inviting and cordial. It was easy to check out via text. The rooms were quite dirty, not in a missed cleaning way, but more in a run-down way. The carpets were stained, and peeling paint in areas, and the interior doors didn’t lock properly (like the bathroom) But, given the price, I think it met expectations.
Stayed 1 night in Jul 2023
Response from William on Jul 13, 2023
Thank you Jacob

4/10 Poor

Anthony

Stayed 1 night in Jul 2023
Response from William on Jul 13, 2023
What happened

4/10 Poor

Katie

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
We paid for a suite so we wouldn’t bother our daughter. The door the bedroom didn’t shut and we couldn’t shut it anyways because the ac unit was in the bedroom. So the living room was hot and we still didn’t have privacy.
Stayed 1 night in Jul 2023
Response from william on Jul 13, 2023
I'm sorry about your experience

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Not great for the money
Room was advertised to sleep 5 but we only had 2 queen beds. Luckily they had a roll away for us to use. Rooms seemed dated and not as clean I had hoped. Phone did not work and there are no clocks in the room. For the price I expected WAY more.
Stayed 1 night in Jul 2023
Response from William on Jul 13, 2023
I'm sorry for your experience

8/10 Good

Doug

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Located within walking distance of Hooters restaurant, easy to locate, close to shopping, spacious room. Pool and hot tub were closed because the ceiling had collapsed into the pool, there was a distinct pet odor in the room, we bought Febreze pet odor neutralizer and used it liberally but was not able to get rid of the smell, carpet had many stains. elevator was not working the day we checked out and we were staying on the second floor, we had to carry all our luggage down the stairs, nobody offered to help.
Stayed 4 nights in Jul 2023
Response from William on Jul 9, 2023
Doug, thank you for the review. I'm sorry for the room condition and the pool being out. With the elevator be temporarily out, it made things difficult. We are working hard on addressing all your concerns and making them right.

6/10 Okay

Simon

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from William on Jul 7, 2023
Thank you for your review. What could we have done to make it a 5?

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Right off I70 convenience
Stayed 1 night in Jul 2023
Response from William on Jul 2, 2023
Thank you

2/10 Terrible

Chadrick

Stayed 1 night in Jun 2023
Response from William on Jul 2, 2023
What happened?

4/10 Poor

Kathy

Stayed 1 night in Jun 2023
Response from William on Jul 2, 2023
What happened?

4/10 Poor

Maxine

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room was very musty. Breakfast was pathetic.
Stayed 1 night in Jun 2023
Response from William on Jul 1, 2023
I'm sorry you had a bad experience at our hotel. We are stiving to make improvements and your feedback helps

6/10 Okay

Nathan

Stayed 1 night in Jun 2023
Response from william on Jul 16, 2023
Thank you

6/10 Okay

ira

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Breakfast had white ceramic plates and mugs, and metal knives, forks and spoons to use. This was so pleasant! I commend the hotel for their efforts to limit the disposables. The woman putting out breakfast was very nice and kept the dining area very clean and stocked. Our room was not clean, especially the dirty and non-vacuumed carpet. So breakfast was a nice surprise.
Stayed 1 night in Jun 2023
Response from William on Jun 22, 2023
Thank you for the feedback. I have reviewed your concerns with our team and adjustment will be made