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Reviews of Mitsui Garden Hotel Ueno Tokyo

4 out of 5
Mitsui Garden Hotel Ueno Tokyo
3-19-7 Higashi-ueno, Taito-ku, Tokyo, Tokyo-to

Reviews

8.8

Excellent

Rating 10 - Excellent. 480 out of 1000 reviews" "
Rating 8 - Good. 408 out of 1000 reviews" "
Rating 6 - Okay. 76 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff ready to assist you.
Stayed 3 nights in Mar 2024
Response from Accommodation Manager on Mar 23, 2024
Thank you very much for staying at Mitsui Garden Hotel Ueno.We would also like to thank you for your high evaluation of our staff service.As a hotel staff member, we are very honored to receive such kind words.All of our staff will continue to strive to provide warm hospitality.We look forward to seeing you again soon.Mitsui Garden Hotel UenoAccommodation Manager

10/10 Excellent

Donald, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Accommodation Manager on Feb 26, 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ueno.Also we appreciate your feedback.Did you have a comfortable stay at our hotel?We will continue to strive to provide better service.We look forward to serving you again.

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daily breakfast is a bit boring for long stay and the room is small for the price.
Stayed 8 nights in Feb 2024
Response from Accommodation Manager on Feb 18, 2024
Thank you very much for choosing Mitsui Garden Hotel Ueno.We would like to thank you again for taking the time to provide us with your valuable feedback after your stay.We are sorry that the breakfast did not meet your expectations.Your feedback is very valuable to us. We will take your feedback into consideration and consider ways to improve our breakfast offerings.Thank you very much for your comments regarding the size of the room. We have another 25 square meter room called Superior Twin Bed Room. This room has a sofa that can be converted into a bed and can accommodate up to three guests.Please consider this room the next time you stay with us.We are looking forward to seeing you again.Mitsui Garden Hotel Ueno

8/10 Good

Wing Cheong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Mitsui Garden Hotel Ueno Accommodation Manager on Jan 17, 2024
Thank you for staying at Mitsui Garden Hotel Ueno.We are honored to receive such high praise.We would appreciate it if you could give us your specific impressions on your next stay.We will continue to strive to satisfy everyone.We look forward to your next stay with us.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Accommodation Manager on Jan 15, 2024
Thank you very much for staying at Mitsui Garden Hotel Ueno.We would also like to thank you for taking your valuable time to write a review.We hope you enjoyed your stay this time.Please let us know what you think on your next stay.We will do our best to make your stay comfortable.We hope that you will stay at our hotel again if you have the opportunity.We look forward to creating an environment where you can relax and enjoy your stay.Mitsui Garden Hotel UenoAccommodation Manager

10/10 Excellent

Yun Ji

Response from Mitsui Garden Hotel Ueno Accommodation Manager on Feb 7, 2024
Thank you very much for staying at Mitsui Garden Hotel Ueno.Also we appreciate you taking the time to write a review.Did you have a comfortable stay at our hotel.We will continue to strive to provide better service.We are looking forward to seeing you again.

10/10 Excellent

maryam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Mitsui Garden Hotel Ueno Accommodation Manager on Dec 11, 2023
Thank you very much for staying at Mitsui Garden Hotel Ueno.Also we appreciate you taking the time to write a review.We hope you enjoyed your stay with us.We will continue to strive to provide better service.We are looking forward to seeing you again.

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Accommodation Manager on Feb 7, 2024
Thank you very much for staying at Mitsui Garden Hotel Ueno.Also, thank you for taking the time out of your busy schedule to write a review about your stay.Did you have a comfortable stay at our hotel.We will continue to strive to provide better service.We are looking forward to seeing you again.Mitsui Garden Hotel Ueno

10/10 Excellent

Jiaxin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, nice staffs
Stayed 1 night in Dec 2023
Response from Accommodation Manager on Dec 7, 2023
Thank you very much for staying at Mitsui Garden Hotel Ueno. We would also like to thank you for taking your valuable time to share your thoughts with us. We are very happy to receive your compliments about our hotel's location and staff. We are encouraged by the warm words of our customers towards our staff.Our hotel is located near Ueno Station, and is popular for its convenient location for sightseeing and business.We will continue to do our best to make your stay comfortable.We look forward to seeing you again.Mitsui Garden Hotel Ueno Accommodation Manager

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel all around. Japanese style Breakfast was great!
Stayed 1 night in Dec 2023
Response from Accommodation Manager on Dec 7, 2023
Thank you very much for staying at Mitsui Garden Hotel Ueno. We would also like to thank you for taking your valuable time to share your impressions after your stay. We are very happy to hear that you enjoyed our breakfast. We will continue to strive to provide our guests with peace of mind during their stay.Thank you for your kind words and we look forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager

10/10 Excellent

Chien Hua

Stayed 4 nights in Nov 2023
Response from Accommodation Manager on Dec 18, 2023
Thank you very much for staying at Mitsui Garden Hotel Ueno.Also we appreciate you taking the time to write a review.We hope you enjoyed your stay with us.We will continue to strive to provide better service.We are looking forward to seeing you again.Mitsui Garden Hotel Ueno

10/10 Excellent

George

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice and clean property. Close by the Ameyoka market and just across train station. Happening and busy area. Close to skyliner train to airport also. Very convenient. Clean. Great staff.
Stayed 3 nights in Nov 2023
Response from Accommodation Manager on Nov 18, 2023
Thank you for staying at Mitsui Garden Hotel Ueno and taking your time to provide the review for your previous stay. We are very lucky to have such a great location in Ueno and we are within 1 minute walk to the closest subway station and you could find the other various lines in 3 minutes walking distasnce. It would allow you to get around the whole of Tokyo very easily and easy to go to Narita airport directly.We were happy to read that you found the location, service and cleanliness of the hotel to be of a high standard. We are always trying to deliver a high standard of service to all of our guests.We are flattered and honored to receive your kind words and hope that you would come back and stay with us. We shall indeed keep on delivering on your expectations and we look forward to welcoming you back soon.Mitsui Garden Hotel Ueno

10/10 Excellent

SIU MING C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023
Response from Accommodation Manager on Nov 13, 2023
Thank you for staying at Mitsui Garden Hotel Ueno.We are very honored that you chose our hotel for your wedding anniversary stay.Did you have a comfortable hotel stay this time?If you have any questions, please feel free to let us know.All of our staff will continue to strive to create a hotel that is loved by everyone.We look forward to your continued patronage of Mitsui Garden Hotel Ueno.Mitsui Garden Hotel UenoAccommodation Manager

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, right next to Ueno train station. Very clean and quiet.
Stayed 4 nights in Oct 2023
Response from Accommodation Manager on Nov 1, 2023
Thank you very much for staying at Mitsui Garden Hotel Ueno. We would like to thank you again for taking time out of your precious time to give us your impressions after your stay.We are very pleased to see that you are satisfied with the location of our hotel. Our hotel is located approximately 2 minutes on foot from the Asakusa Exit of JR Ueno Station and 1 minute on foot from Tokyo Metro Ueno Station, and we have received favorable reviews for its convenient accessibility.We are very pleased to see that you had a pleasant stay at our hotel.We will continue to strive to make our hotel even more satisfactory in the future.We sincerely look forward to welcoming you again.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a fantastic hotel. Breakfast was a bit lackluster.
Stayed 4 nights in Oct 2023
Response from Accommodation Manager on Oct 15, 2023
Thank you very much for staying at Mitsui Garden Hotel Ueno.We would also like to thank you again for your generally positive reviews.However, we apologize for making you feel disappointed about the breakfast.We will share your valuable feedback with the restaurant staff.All the staff will do their best to provide a more comfortable environment next time.We look forward to serving you again.Mitsui Garden Hotel UenoAccommodation Manager

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room but
Beds were nice, big and comfy. Rooms were fairly large by japanese standard. My only complaint was the air from the air duct hitting my face while lying on my bed. I couldn’t find a way to deflect it
Stayed 1 night in Oct 2023
Response from Accommodation Manager on Oct 15, 2023
Thank you very much for staying at Mitsui Garden Hotel Ueno.We are glad to stay our room comfortable.The superior twin room you stayed in has a size of 25 square meters and is a popular room where you can spend a relaxing time.However, we apologize to inconvinience regarding air duct.We share to our hotel staff received opinion and we will try to improve in the future.We are looking forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager

6/10 Okay

Oksana

Liked: Cleanliness, staff & service
Seemed dated especially the bathroom
Stayed 1 night in Sep 2023
Response from Accommodation Manager on Oct 13, 2023
Thank you for having stayed at Mitsui Garden Hotel Ueno.However, we are disappointed that we could not meet your expectations regarding the bathroom facilities.We will share your feedback with our staff and strive to make your stay more comfortable.Thank you very much for taking time out of your busy schedule to provide us with your valuable feedback after your stay.We sincerely look forward to welcoming you again.

8/10 Good

David

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
the employees were very helpful
Stayed 1 night in Aug 2023
Response from Accommodation Manager on Sep 21, 2023
Thank you very much for staying at Mitsui Garden Hotel Ueno.We are honored by your compliments for our staff.We will share your kind words with our cleaning staff and will do our best to make your room even better in the future.Thank you for taking the time to provide us with your feedback after your stay.We are looking forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mitsui Garden Hotel was the perfect location for our Tokyo adventure! The hotel was comfortable for being small. The blackout shades made sleeping great. The accomodations were just right, as we did not spend much time in our room. The service by the staff was exemplary!!! The breakfast was very satisfying. The overall quality of the property was very good. Thank you for making our first Tokyo experience fantastic.
Stayed 4 nights in Sep 2023
Response from Accommodation Manager on Sep 19, 2023
Thank you for staying at Mitsui Garden Hotel Ueno and sharing your wonderful experience with us. We are happy to read that you had a good time to spend with us, you had a great sleep because of the blackout shades in the room.We were most pleased to read that you liked overall service we provided. We strive to make your stay as comfortable as possible.We are flattered and honored to receive your kind words and hope that you would come back and stay with us. We shall indeed keep on delivering on your expectations and we look forward to welcoming you back soon.Mitsui Garden Hotel Ueno Accommodation Manager

8/10 Good

Yi-Lin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient hotel that is close to the train station.
Stayed 2 nights in Sep 2023
Response from Mitsui Garden Hotel Ueno Accommodation Manager on Sep 18, 2023
Thank you for staying at Mitsui Garden Hotel Ueno and sharing your wonderful experience with us. We do have a very enviable location. We are within 1 minute walk to the closest subway station and you could find the other various lines in 3 minutes walking distasnce. It would allow you to get around the whole of Tokyo very easily.We are very lucky to have such a great location in Ueno from which to explore all of the main tourist attractions, whilst being tucked away in a quiet space.Thank you for your great comment. We hope to see you again at Mitsui Garden Hotel Ueno with the best service ever.

8/10 Good

Hiromune

Liked: Cleanliness, staff & service, property conditions & facilities
Especially nothing.
Stayed 1 night in Aug 2023
Response from Mitsui Garden Hotel Ueno Accommodation Manager on Aug 29, 2023
Thank you for staying at Mitsui Garden Hotel Ueno.We hope you had a comfortable stay at our hotel.If you have any questions, please let us know.We looking forward to seeing you coming again.Thank you for posting your review.

4/10 Poor

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Accommodation Manager on Aug 16, 2023
Thank you for staying at Mitsui Garden Hotel Ueno.Did you have a relaxing stay this time?If you have any concerns, please feel free to contact us.We would be happy if you could stay at our hotel when you come to Ueno next time.We are looking forward to seeing you again.Mitsui Garden Hotel Ueno

6/10 Okay

Michael

Disliked: Cleanliness
Hotel located in a construction area. Noisy and dirty.
Stayed 2 nights in Jul 2023
Response from Accommodation Manager" on Aug 5, 2023
"Thank you very much for staying at Mitsui Garden Hotel Ueno.We apologize about noisy and dirty.We will do our best to make our guests feel comfortable.Thank you for your valuable opinion.Mitsui Garden Hotel Ueno

8/10 Good

chienjung

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in May 2023
Response from Accommodation Manager on Jun 3, 2023
Thank you very much for your staying at Mitsui Garden Hotel Ueno. We are delighted to hear that you were satisfied with your stay at our hotel. Our hotel is located just a 2-minute walk from Ueno Station on the JR and subway lines, providing convenient access to the airport, the Shinkansen bullet train, and sightseeing spots. We are happy to hear that you liked our hotel's location. We look forward to seeing you again at Mitsui Garden Hotel Ueno. Thank you very much for taking the time to provide us with your valuable feedback.Mitsui Garden Hotel UenoAccommodation Manager

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location at a very busy intersection near a major rail station. Well-kept property, courteous staff.
Stayed 1 night in May 2023
Response from Mitsui Garden Hotel Ueno Accommodation Manager on Jun 1, 2023
Thank you for staying at Mitsui Garden Hotel Ueno and sharing your wonderful experience with us. Thank you for the precious feedback again. There are JR Ueno station, subway Ueno station and keisei Ueno station near our hotel on foot.It has been well received by everyone.We are very happy to hear that our clients are satisfied with the service.We hope to see you again at Mitsui Garden Hotel Ueno with the best service ever. Mitsui Garden Hotel Ueno Accommodation Manager

8/10 Good

PO MAN PAULMAN

Liked: Cleanliness, staff & service, property conditions & facilities
Lift waiting time was too long, and the dining area was too small
Stayed 3 nights in May 2023
Response from Mitsui Garden Hotel Ueno Accommodation Manager" on May 24, 2023
"Thank you for staying at Mitsui Garden Hotel Ueno.I apologize for keeping you waiting regarding the elevator issue.Depending on the time of day, it may be crowded and we may have kept you waiting.We apologize for the inconvenience.We are sorry that the size of the restaurant did not meet your expectations.We would like to encourage you to improve our services to meet your expectations.Thank you for your valuable opinion.

6/10 Okay

Aaron, New York

Stayed 1 night in May 2023
Response from Mitsui Garden Hotel Ueno accommodation manager on Jul 11, 2023
Thank you for staying at Mitsui Garden Hotel Ueno.We hope you had a comfortable stay at our hotel.If you have any questions, please let us know.We looking forward to seeing you coming again.Thank you for posting your review while you are busy.Mitsui Garden Hotel Uenoaccommodation manager

10/10 Excellent

Douglas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot next to Ueno park and good restaurant.
Stayed 3 nights in May 2023
Response from 三井ガーデンホテル上野 on May 19, 2023
Thank you very much for staying at Mitsui Garden Hotel Ueno.There are many restaurants and the Ueno park near our hotel.Ueno Park is often used by many visitors.Thank you for posting your review.We are looking forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are fine but can use an upgrade.
Stayed 1 night in May 2023
Response from Mitsui Garden Hotel Ueno Accommodation Manager on May 13, 2023
Thank you for staying at Mitsui Garden Ueno. We are glad to see that you were satisfied with your stay in the room. Our hotel is scheduled to be renovated in June to July this year. We would be very happy if you could come to the renewed Mitsui Garden Ueno again. Thank you for taking time out of your busy schedule to post your valuable opinion.Mitsui Garden UenoAccommodation manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Apr 2023
Response from Accommodation Manager on May 24, 2023
Thank you for staying at Mitsui Garden Hotel Ueno.We are glad to hear that you were satisfied with your stay.We would be happy to hear your feedback the next time you stay with us.We will do our best to make your stay as comfortable as possible. We look forward to welcoming you again.                  Mitsui Garden Hotel UenoAccommodation Manager

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for one night.
Good for one night as hotel is close to the train. Staff friendly and helpful. Kind of bare bones in services. Room was a little worn. Bathroom had a sewer smell.
Stayed 1 night in Mar 2023
Response from Mitsui Garden Hotel Ueno Accommodation Manager on Mar 24, 2023
Thank you for staying at Mitsui Garden Hotel Ueno. We are very happy to receive your compliments regarding the location of our hotel and the service of our staff.If you have a chance to come to Ueno again, please consider using our hotel.We are looking forward to seeing you again.

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent position for Ueno railway station, park and museums. Friendly and helpful staff. Good breakfast.
Stayed 4 nights in Mar 2023
Response from Mitsui Garden Hotel Ueno Accommodation Manager on Mar 21, 2023
Thank you for staying at Mitsui Garden Hotel Ueno.Also, thank you again for taking the time to post this while you are busy.We are very happy to see that you were satisfied with your stay at our hotel.We hope that you will consider using us again.Thank you very much for your valuable feedback.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, room comfort
Great hotel
Hotel is conviently located, however traffic patterns are difficult. We found going underground was easire to get around with out all tha t traffic. There are elevators that make it easily accessible.
Stayed 6 nights in Mar 2023
Response from Mitsui Garden Hotel Ueno Accommodation Manager. on Mar 15, 2023
Thank you very much for staying at Mitsui Garden Hotel Ueno.We would like to thank you again for taking time out of your busy schedule to post your comments.Our hotel is a 7-minute walk from JR Ueno Station and a 3-minute walk from Tokyo Metro Ueno Station.In addition, there are tourist facilities such as Ueno Park and the Museum of Western Art in the surrounding area, and it has been well received as a base for sightseeing as it is very convenient to access.We are very happy to hear that you were satisfied with our services.We are looking forward to seeing you again.Mitsui Garden Hotel Ueno Accommodation Manager.

10/10 Excellent

Nikolay V

Stayed 1 night in Feb 2023
Response from Front Office Manager on Mar 20, 2023
Thank you for your stay at Mitsui Garden Hotel Ueno and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Ueno once again.

10/10 Excellent

Monrudee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value of money.
Stayed 4 nights in Jan 2023
Response from Mitsui Garden Hotel Ueno Accommodation Manager on Jan 31, 2023
Thank you very much for staying at Mitsui Garden Hotel Ueno.We would also like to thank you again for your submission during your busy schedule.We are delighted to see that you are satisfied with your stay at our hotel.We hope you will consider using it again.Thank you very much for your valuable feedback.

10/10 Excellent

WAI YEE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff is very helpful and the room is comfortable (although a little bit old)
Response from Mitsui Garden Hotel Ueno Accommodation Manager on Jan 16, 2023
Thank you for staying at Mitsui Garden Hotel Ueno.Also, thank you again for your compliments on the staff's response.We are very happy to see that you were satisfied with your stay at our hotel.We hope that you will consider using us again.Thank you very much for your valuable feedback.

6/10 Okay

Puay sen

Stayed 4 nights in Jan 2023
Response from Mitsui Garden Hotel Ueno accommodation manager on Jan 16, 2023
Thank you for staying at Mitsui Garden Hotel Ueno.We would like to thank you again for taking time out of your busy schedule to post your comments.We hope you had a comfortable stay.Please let us know if you have any concerns.We are looking forward to seeing you again.Mitsui Garden Hotel Uenoaccommodation manager

8/10 Good

Swee Kuen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area. Near to train station
Response from Front Office Manager on Dec 7, 2022
Thank you for your stay at Mitsui Garden Hotel Ueno and taking a time for sharing your comment. We are very glad to read that you enjoyed our convenient location. our location is very convenient from JR station (2 minutes' walk). So,it's expand your choices to go other cities near Tokyo. We are glad to hear that you were satisfied with our service, and looking forward to welcoming you back again in near future.

8/10 Good

CHUN NING

Stayed 4 nights in Nov 2022

10/10 Excellent

Kiyomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super convenient location. Room is very comfortable and clean. Like to stay again.
Stayed 1 night in Oct 2022
Response from Front Office Manager on Oct 26, 2022
Thank you for your stay at Mitsui Garden Hotel Ueno and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Ueno once again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience.
Nice room and view. Clean. Mostly quiet.
Stayed 1 night in Oct 2022
Response from Front Office Manager on Oct 24, 2022
Thank you for your stay at Mitsui Garden Hotel Ueno and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Ueno once again.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 1 night in Sep 2022
Response from 三井ガーデンホテル上野宿泊支配人 on Oct 8, 2022
この度は三井ガーデンホテル上野にご宿泊賜り誠にありがとうございます。また、お忙しい中ご投稿いただき重ねて御礼申し上げます。当ホテルでの滞在にご満足いただけた様子がお見受けでき、大変嬉しく存じます。しかしながら、チェックインの際はお手間をお掛けし申し訳ございませんでした。是非、またのご利用をご検討いただけましたら幸いです。貴重なご感想をお寄せいただき誠にありがとうございました。

10/10 Excellent

Keiko, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

4/10 Poor

Emi

Stayed 2 nights in Jul 2022
Response from 三井ガーデンホテル上野 宿泊支配人 on Aug 1, 2022
この度は三井ガーデンホテル上野にご宿泊賜り誠にありがとうございます。 ご滞在中は快適にお過ごしいただけましたでしょうか。 何かお気付きの点がございましたらお申し出いただけますと幸いです。 またのご利用を心よりお待ち申し上げております。 三井ガーデンホテル上野 宿泊支配人

10/10 Excellent

Sanae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from 三井ガーデンホテル上野 宿泊支配人 on Jul 24, 2022
この度は三井ガーデンホテル上野にご宿泊賜り 誠にありがとうございます。 ご滞在中は快適にお過ごしいただけましたでしょうか。 何かお気づきの点がございましたらお申し出いただけますと幸いです。 またのご利用お待ちしております。 三井ガーデンホテル上野 宿泊支配人

8/10 Good

Rajbhandari

Stayed 1 night in Mar 2022

6/10 Okay

Mieko

Travelled with group
It just convenient location
Stayed 1 night in Nov 2021
Response from Mitsui Garden Hotel Ueno Manager on Nov 13, 2021
Thank you for staying at MItsui gardenhotels,ueno. We appreciate you taking the time to give us feedback. Your insight helps us to serve you better. We keep putting effort to improve to a more satisfactory. We look forward to your visit again. Best regards, Mitsui Garden Hotel Ueno Manager

10/10 Excellent

YUJIRO, Yokohama

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-located. The hotel is close to Ueno Station, which is one of the important terminals in the northern part of the Main island of Japan.
Stayed 1 night in Sep 2021
Response from Accommodation Manager on Sep 19, 2021
Dear Mr.YUJIRO, Thank you very much for staying at our hotel and posting the review. Our hotel is located next to Ueno station that is why our guests can travel everywhere eaysily. It would be great if you spent a good time during your stay. We look forward to seeing you again in the near future. Best regards, Mitsui Garden Hotel Ueno Accommodation Manager

4/10 Poor

Verified traveller

Stayed 2 nights in Jun 2021
Response from 三井ガーデンホテル 宿泊支配人 on Aug 3, 2021
この度は三井ガーデンホテルにご宿泊賜り誠にありがとうございます。 ご滞在中はごゆっくりとお過ごしいただけましたでしょうか。 何かお気付きの点などございましたらお申し出いただければ幸いでございます。 またのご利用お待ちしております。 三井ガーデンホテル 宿泊支配人

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and amenities
Stayed 1 night in Apr 2021
Response from 三井ガーデンホテル上野 宿泊支配人 on Apr 15, 2021
この度は三井ガーデンホテル上野にご宿泊賜り、心より御礼申し上げます。 数あるホテルの中から私共をお選びくださり誠にありがとうございました。 お褒めのお言葉を賜り、ご滞在がご期待に添えましたことを大変光栄に存じます。 今後とも皆様に快適にご利用いただけますよう努めてまいります。 スタッフ一同、またのご来館を心よりお待ち申し上げております。 三井ガーデンホテル上野 宿泊支配人