Exterior
Check availability

Reviews of Hilton Tokyo Odaiba

4.5 out of 5
Hilton Tokyo Odaiba
1-9-1 Daiba, Minato-ku, Tokyo

Reviews

8.6

Excellent

Rating 10 - Excellent. 588 out of 1000 reviews" "
Rating 8 - Good. 230 out of 1000 reviews" "
Rating 6 - Okay. 91 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a short but lovely stay at this property that exceeded our expectations given the average hotel in Japan can be so small. The hotel is conveniently located next to a subway station and was only about 30 minutes by taxi from the Haneda airport. We had a 4 BR room that was convenient and the kids enjoyed the quality of the shower and amenities. The breakfast buffet was lovely satisfying both Japanese and American tastebuds and had a spectacular view of the Bay. Notably, one of the belldesk employees, May (Mei?) was very helpful to us as she spoke excellent English and was able to answer all fo our tourist questions. Note that you'll be 45 minutes on average from major tourist sites within Tokyo by subway but the family enjoyed the subway/train rides so they never felt too long.
Stayed 2 nights in Apr 2024
Response from HILTON TOKYO ODAIBA Guest Service TM on Apr 11, 2024
Thank you very much for choosing Hilton Tokyo Odaiba.We would also like to thank you for taking the time to write a review of our hotel and for taking the time to share your kind words with us.We are delighted to hear that you were satisfied with your stay. We will share your comment to our staff Mei.We will continue to make every effort to further improve our services to ensure that our guests have a pleasant stay.We look forward to welcoming you again.Sincerely yours,

10/10 Excellent

Iswandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just as expected
Stayed 6 nights in Mar 2024
Response from HILTON TOKYO ODAIBA Guest Service TM on Apr 11, 2024
Thank you very much for staying at Hilton Tokyo Odaiba.We would also like to thank you again for taking the time to share your impressions of your stay with us.We look forward to welcoming you again.Sincerely yours,

10/10 Excellent

Simin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Mar 2024
Response from HILTON TOKYO ODAIBA Guest Service TM on Apr 8, 2024
Dear GuestThank you very much for staying at Hilton Tokyo Odaiba.We would also like to thank you again for taking the time to share your impressions of your stay with us.We look forward to welcoming you again.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Worth it!
Stayed 2 nights in Apr 2024
Response from HILTON TOKYO ODAIBA Guest Service TM on Apr 8, 2024
Dear GuestThank you very much for staying at Hilton Tokyo Odaiba.We would also like to thank you again for taking the time to share your impressions of your stay with us.We look forward to welcoming you again.

10/10 Excellent

Yun

Liked: Cleanliness, staff & service, property conditions & facilities
The view
Stayed 3 nights in Mar 2024
Response from HILTON TOKYO ODAIBA Guest Service TM on Mar 26, 2024
Thank you very much for staying at Hilton Tokyo Odaiba.We would also like to thank you again for your patronage of Hilton Tokyo Odaiba.We are delighted to hear that your stay with us was an enjoyable and memorable one. We will do our best to provide you with even more satisfactory service next time.We look forward to welcoming you again.Sincerely yours,

10/10 Excellent

Maryann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. Cant wait to stay here on our next visit.
Stayed 5 nights in Dec 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Mar 15, 2024
Dear GuestThank you very much for staying at Hilton Tokyo Odaiba.We are very honoured to receive your kind words.All of us at Hilton Tokyo Odaiba will continue to strive to improve our services to the satisfaction of our guests and we look forward to your continued patronage. We look forward to welcoming you again.Sincerely yours,HILTON TOKYO ODAIBAGuest Service TM

10/10 Excellent

Raphael, BOCA RATON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An oasis in a megacity with spacious rooms and suites, seaview. Very nice hotel.that can be reached by train.
Stayed 1 night in Mar 2024
Response from HILTON TOKYO ODAIBA Guest Service TM on Mar 14, 2024
Thank you very much for staying at Hilton Tokyo Odaiba.We would also like to thank you again for your patronage of Hilton Tokyo Odaiba.We are delighted to hear that your stay with us was an enjoyable and memorable one. We will do our best to provide you with even more satisfactory service next time.We look forward to welcoming you again.Sincerely yours,

2/10 Terrible

Jordan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No coffee in the morning. Coffee shop is closed until 11, and in the room you get a little packet of disgusting instant coffee and a water boiler. All of the electronics are yellowed and outdated, and the design feels like the 80s. Just a bad hotel. Don't stay here.
Stayed 2 nights in Feb 2024
Response from HILTON TOKYO ODAIBA Guest Service TM on Mar 14, 2024
Thank you very much for your stay at Hilton Tokyo Odaiba.We would like to thank you again for your valuable feedback on our restaurants.We are sorry that we did not meet your expectations regarding restaurants.Currently, we are accepting coffee requests at the front desk even before the restaurant is open.All of our employees will strive to improve our services in the future.We look forward to welcoming you again.Sincerely yours,

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Hilton Tokyo Odaiba on Jan 13, 2024
Thank you for staying Hilton Tokyo Odaiba. We work hard to make our guests happy and appreciate your feedback. Hilton Tokyo OdaibaGuest Service Manager

10/10 Excellent

CLAUDIA

Stayed 7 nights in Dec 2023
Response from Hilton Tokyo Odaiba on Jan 27, 2024
Thank you for staying Hilton Tokyo Odaiba. We work hard to make our guests happy and appreciate your feedback. Hilton Tokyo OdaibaGuest Service Manager

4/10 Poor

Marco

Travelled with partner
I was expecting a little bit more for what I paid, small room bad lighting and expensive for what it is.
Stayed 1 night in Jan 2024
Response from Hilton Tokyo Odaiba on Jan 12, 2024
Thank you very much for your stay at Hilton Tokyo Odaiba.We are sorry that we did not meet your expectations. All of our employees will strive to improve our services in the future.We look forward to welcoming you again.Sincerely yours,Hilton Tokyo OdaibaGuest Service Manager

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
The staff is incredible, so helpful and kind. While it is a family hotel and it can be a bit noisy, this is true, it’s still an incredible hotel, spacious, wonderful staff and the food is also excellent.
Stayed 2 nights in Dec 2023
Response from Hilton Tokyo Odaiba on Jan 12, 2024
Thank you for staying Hilton Tokyo Odaiba. We work hard to make our guests happy and appreciate your feedback. Hilton Tokyo OdaibaGuest Service Manager

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check I. After booking near midnight. Staff very friendly and nice breakfast
Stayed 1 night in Jan 2024
Response from Hilton Tokyo Odaiba on Jan 12, 2024
Thank you for taking a time to share your experience with us and we are delighted to hear that you are enjoyed your stay at Tokyo . We will continue to strive to meet your expectations and look forward to your return. Hilton Tokyo Odaiba Guest Service Manager

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the Haneda airport
We needed a hotel quickly as our flight was cancelled, this place was very nice with fabulous views over the river and of the Statue of Liberty. The hood at the grill was wonderful.
Stayed 1 night in Jan 2024
Response from Hilton Tokyo Odaiba on Jan 7, 2024
Thank you for staying Hilton Tokyo Odaiba. We work hard to make our guests happy and appreciate your feedback. Hilton Tokyo OdaibaGuest Service Manager

10/10 Excellent

Steven, Pasadena

Stayed 1 night in Dec 2023
Response from Hilton Tokyo Odaiba on Jan 27, 2024
Thank you for staying Hilton Tokyo Odaiba. We work hard to make our guests happy and appreciate your feedback. Hilton Tokyo OdaibaGuest Service Manager

10/10 Excellent

Sayly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location since train stations stops right in front of the hotel. There is also a mall right across the hotel. Clean rooms.
Stayed 2 nights in Dec 2023
Response from Hilton Tokyo Odaiba on Dec 25, 2023
Thank you for staying Hilton Tokyo Odaiba. We work hard to make our guests happy and appreciate your feedback. Hilton Tokyo OdaibaGuest Service Manager

10/10 Excellent

Yanli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property. Safe, quiet and the property with nice ocean view! Will live here again.
Stayed 7 nights in Nov 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Dec 7, 2023
Dear GuestThank you very much for choosing Hilton Tokyo Odaiba for your stay.We would also like to thank you for taking time out of your busy schedule to write a review of our hotel.All of our employees will continue to strive for further improvement of our services to ensure your satisfaction in the future.We look forward to welcoming you again.Sincerely yours,

10/10 Excellent

Maritha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff everywhere. All spoke English. Great buffet Breakfast
Stayed 1 night in Oct 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Dec 7, 2023
Dear GuestThank you very much for choosing Hilton Tokyo Odaiba.We would also like to thank you for taking the time to write a review of our hotel and for taking the time to share your kind words with us.We are delighted to hear that you were satisfied with your stay.We will continue to make every effort to further improve our services to ensure that our guests have a pleasant stay.We look forward to welcoming you again.Sincerely yours,

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Breakfast Buffet was excellent, with many options. Better than the Hilton in Shinjuku.
Stayed 6 nights in Nov 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Dec 7, 2023
Dear GuestThank you very much for staying at Hilton Tokyo Odaiba.We are very honoured to receive your kind words.All of us at Hilton Tokyo Odaiba will continue to strive to improve our services to the satisfaction of our guests and we look forward to your continued patronage. We look forward to welcoming you again.Sincerely yours,

10/10 Excellent

Nick

Stayed 3 nights in Nov 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Dec 7, 2023
Dear GuestThank you very much for staying at Hilton Tokyo Odaiba.We would also like to thank you again for your patronage of Hilton Tokyo Odaiba.We are delighted to hear that your stay with us was an enjoyable and memorable one. We will do our best to provide you with even more satisfactory service next time.We look forward to welcoming you again.Sincerely yours,

4/10 Poor

Chanatip

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bad Service, very disappointed for Hilton level.
1. Hotel staffs, including the front desk, could not speak and understand English. Only Bellboy could understand English. 2. Staffs in the restaurant were not helpful. We have asked for hot chocolate for 5 persons but they said they have only 2 cups available. When we ordered again on the next day, they said that they ran of out stock. Moreover, at the egg station when they cooked the wrong type although we pointed at the photo on the counter for ordering, they didn't change. 3. The indoor seats of the restaurant were limited. We have to wake up so early to go the restaurant otherwise the queue for breakfast would be very long. We found out on the last day that they did not open the outdoor area. 4. Front desk were careless at check-in. We had 3 rooms from separate booking. We handed over all booking documents, but they only check-in for 2 rooms.
Stayed 3 nights in Oct 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Nov 9, 2023
Dear Mr. / Mrs. Chanatip,Thank you very much for your stay at Hilton Tokyo Odaiba.We would like to thank you again for your valuable feedback on our staff.We are sorry that we did not meet your expectations regarding staff.All of our employees will strive to improve our services in the future.We look forward to welcoming you again.Sincerely yours,

10/10 Excellent

Keith

Stayed 5 nights in Oct 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Dec 7, 2023
Dear GuestThank you very much for staying at Hilton Tokyo Odaiba.We would also like to thank you again for taking the time to share your impressions of your stay with us.We look forward to welcoming you again.Sincerely yours,

6/10 Okay

ziyu

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Hilton was the only one hotel that I didn’t give five star. Firstly, no one tried to help with the luggage. I couldn’t mention Imperial Hotel would welcome you and help with luggage from the taxi to your room. No one tried to help with multiple luggage at Hilton. Secondly, food was meh. You could easily find better quality food outside the mall. Thirdly, staff here were all poker face, which totally ruined my day.
Stayed 1 night in Oct 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Nov 4, 2023
Dear Mr. / Mrs. ziyu,Thank you very much for your stay at Hilton Tokyo Odaiba.We would like to thank you again for your valuable feedback on our staff and restaurants.We are sorry that we did not meet your expectations regarding the staff and restaurant of foods.All of our employees will strive to improve our services in the future.We look forward to welcoming you again.Sincerely yours,

10/10 Excellent

Fabian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best view of Tokyo. Wonderful staff. Sets the expectations of a hotel experience. Thank you.
Stayed 1 night in Oct 2023
Response from Hilton Tokyo Odaiba on Oct 27, 2023
Thank you for staying Hilton Tokyo Odaiba and sharing your experience. We look forward to welcoming you back again in the near future.Hilton Tokyo OdaibaGuest Service Manager

6/10 Okay

R Shane

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The Daiba location is peaceful and picturesque with an absolutely spectacular daytime and night time view of Tokyo Bay and the Rainbow Bridge.
Stayed 5 nights in Oct 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Oct 27, 2023
Dear GuestThank you very much for choosing Hilton Tokyo Odaiba for your stay.We would also like to thank you for taking time out of your busy schedule to write a review of our hotel.All of our employees will continue to strive for further improvement of our services to ensure your satisfaction in the future.We look forward to welcoming you again.Sincerely yours,

10/10 Excellent

Jose Roberto Tassia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing is that all tv programa were in Japanese. No English. It will be great to have at least one movie chanel in English.
Stayed 5 nights in Oct 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Oct 27, 2023
Dear GuestThank you very much for your stay at Hilton Tokyo Odaiba.We would like to express our deepest apologies for any discomfort caused by movie chanel handling of your stay with us this time.We take your comments very seriously and we will do our utmost to ensure that our guests are welcomed back with services that meet their expectations.We will also share movie chanel within the company and make it an issue for the future.We would like to thank you for taking the time to give us your valuable feedback.Sincerely yours,

6/10 Okay

yasmine gei yin

Liked: Room comfort
Disliked: Staff & service
Stayed 3 nights in Oct 2023
Response from Hilton Tokyo Odaiba on Oct 23, 2023
Thank you for staying Hilton Tokyo Odaiba.Hope everything was OK during your stay and we look forward serving you again on your next Tokyo journey.Hilton Tokyo OdaibaGuest Service Manager

8/10 Good

Ozlem

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Oct 19, 2023
Dear GuestThank you very much for staying at Hilton Tokyo Odaiba.We would also like to thank you again for your patronage of Hilton Tokyo Odaiba.We are delighted to hear that your stay with us was an enjoyable and memorable one. We will do our best to provide you with even more satisfactory service next time.We look forward to welcoming you again.Sincerely yours,

6/10 Okay

David

Travelled with family and small children
Liked: Cleanliness, staff & service
Overall outdated, good location, way better options for the money.
Stayed 2 nights in Oct 2023
Response from Hilton Tokyo Odaiba on Oct 18, 2023
Thank you very much for taking the time to share your review with us. It is our pleasure to be part of your Tokyo experience. We look forward to seeing you again in the future!Hilton Tokyo OdaibaGuest Service Manager

10/10 Excellent

Keith

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room with view of Rainbow Bridge. Very clean & great service from hotel staff.
Response from Hilton Tokyo Odaiba on Oct 17, 2023
Thank you for choosing Hilton tokyo Odaiba and thanks again for sharing your experience. We will continue to strive for excellence and look forward to welcoming you back in the near future.Hilton Tokyo OdaibaGuest Service Manager

10/10 Excellent

Carlos Gilberto Casillas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Great place and facilities.
Stayed 2 nights in Oct 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Oct 12, 2023
Dear GuestThank you very much for choosing Hilton Tokyo Odaiba for your stay.We would also like to thank you for taking time out of your busy schedule to write a review of our hotel.All of our employees will continue to strive for further improvement of our services to ensure your satisfaction in the future.We look forward to welcoming you again.Sincerely yours,

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location for cruise terminal and good water and rainbow bridge view.
Stayed 2 nights in Oct 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Oct 10, 2023
Dear GuestThank you very much for staying at Hilton Tokyo Odaiba.We would also like to thank you again for your patronage of Hilton Tokyo Odaiba.We are delighted to hear that your stay with us was an enjoyable and memorable one. We will do our best to provide you with even more satisfactory service next time.We look forward to welcoming you again.

10/10 Excellent

Jorge, KATY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was well setup, bed was comfortable, amenities were fine, and breakfast was amazing.
Stayed 4 nights in Sep 2023
Response from Hilton Tokyo Odaiba on Oct 10, 2023
Thank you for your kind feedback. We are glad to hear that you enjoyed stay with us. We are looking forward to serving you again.Hilton Tokyo OdaibaGuest Service Manager

6/10 Okay

Yu

Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Oct 5, 2023
Dear GuestThank you very much for staying at Hilton Tokyo Odaiba.From the responses to the questionnaire we received, we confirm that you were not satisfied with your stay.We would be happy to hear your feedback in the future so that we can meet your expectations and improve our services.Sincerely yours,HILTON TOKYO ODAIBAGuest Service TM

10/10 Excellent

Richard L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only here one night close to airport. They have a shuttle which makes it easier than taking a train with baggage.
Stayed 1 night in Sep 2023
Response from Hilton Tokyo Odaiba on Sep 29, 2023
Thank you for choosing Hilton Tokyo Odaiba.Hope you have enjoyed staying with us and easy access to the Airport.Hilton Tokyo OdaibaGuest Service Manager

10/10 Excellent

ANDRANIK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there is nothing I don't like about this hotel
Stayed 4 nights in Aug 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Aug 23, 2023
Dear GuestThank you very much for choosing Hilton Tokyo Odaiba.We would also like to thank you for taking the time to write a review of our hotel and for taking the time to share your kind words with us.We are delighted to hear that you were satisfied with your stay.We will continue to make every effort to further improve our services to ensure that our guests have a pleasant stay.We look forward to welcoming you again.Sincerely yours,

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the room had a balcony, the view and the morning breakfasts were great.
Stayed 7 nights in Jul 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Aug 20, 2023
Dear GuestThank you very much for choosing Hilton Tokyo Odaiba for your stay.We would also like to thank you for taking time out of your busy schedule to write a review of our hotel.All of our employees will continue to strive for further improvement of our services to ensure your satisfaction in the future.We look forward to welcoming you again.Sincerely yours,

8/10 Good

Parisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, good location and great view toward Tokyo
Stayed 4 nights in Aug 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Aug 15, 2023
Dear GuestThank you very much for staying at Hilton Tokyo Odaiba.We are very honoured to receive your kind words.All of us at Hilton Tokyo Odaiba will continue to strive to improve our services to the satisfaction of our guests and we look forward to your continued patronage. We look forward to welcoming you again.Sincerely yours,

10/10 Excellent

samar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite hotel in Odaiba. Excellent facilities and customer service - the pool and gym are extra not included in the rate. Mall right next door.
Stayed 2 nights in Aug 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Aug 13, 2023
Dear GuestThank you very much for staying at Hilton Tokyo Odaiba.We would also like to thank you again for taking the time to share your impressions of your stay with us.We look forward to welcoming you again.Sincerely yours,

10/10 Excellent

Buyanbat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to stay
Stayed 2 nights in Jul 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Jul 29, 2023
Dear GuestThank you very much for staying at Hilton Tokyo Odaiba.We would also like to thank you again for your patronage of Hilton Tokyo Odaiba.We are delighted to hear that your stay with us was an enjoyable and memorable one. We will do our best to provide you with even more satisfactory service next time.We look forward to welcoming you again.Sincerely yours,HILTON TOKYO ODAIBAGuest Service TM

10/10 Excellent

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, accessible to many sites with excellent services.
Stayed 2 nights in Jul 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Jul 20, 2023
Dear GuestThank you very much for choosing Hilton Tokyo Odaiba.We would also like to thank you for taking the time to write a review of our hotel and for taking the time to share your kind words with us.We are delighted to hear that you were satisfied with your stay.We will continue to make every effort to further improve our services to ensure that our guests have a pleasant stay.We look forward to welcoming you again.Sincerely yours,

2/10 Terrible

Faiz

Stayed 2 nights in Jun 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Jul 18, 2023
Dear GuestThank you very much for staying at Hilton Tokyo Odaiba.From the responses to the questionnaire we received, we confirm that you were not satisfied with your stay.We would be happy to hear your feedback in the future so that we can meet your expectations and improve our services.Sincerely yours,

10/10 Excellent

Tracy

Stayed 4 nights in Jun 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Jun 21, 2023
Dear GuestThank you very much for staying at Hilton Tokyo Odaiba.We would also like to thank you again for your patronage of Hilton Tokyo Odaiba.We are delighted to hear that your stay with us was an enjoyable and memorable one. We will do our best to provide you with even more satisfactory service next time.We look forward to welcoming you again.Sincerely yours,

10/10 Excellent

Geeta

Stayed 3 nights in Jun 2023
Response from HILTON TOKYO ODAIBA Guest Service TM on Jun 12, 2023
Dear GuestThank you very much for staying at Hilton Tokyo Odaiba.We would also like to thank you again for your patronage of Hilton Tokyo Odaiba.We are delighted to hear that your stay with us was an enjoyable and memorable one. We will do our best to provide you with even more satisfactory service next time.We look forward to welcoming you again.Sincerely yours,

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very nice view
Stayed 1 night in May 2023
Response from Guest Service TM on Jun 5, 2023
Dear GuestThank you very much for staying at Hilton Tokyo Odaiba.We would also like to thank you again for taking the time to share your impressions of your stay with us.We look forward to welcoming you again.Sincerely yours,HILTON TOKYO ODAIBAGuest Service TM

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel! Relaxing and very comfortable. Staff is very kind and helpful! One thing I would change is the hotel should make the robes and skin care in the rooms available for purchase. I would have paid $40,000 yen for a robe but they would not sell to me. It is so comfortable and good sleeping material.
Stayed 1 night in May 2023

6/10 Okay

Ahmed

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Poor breakfast food and service especially the egg station. Hotel Needs renovation. Some staff need to learn English and to be friendly
Stayed 3 nights in May 2023

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay has been my best so far in Japan!!! After a long flight the staff treated me like royalty. A service all around!! Amazing views and in walking distance to shopping
Stayed 1 night in May 2023

10/10 Excellent

LUIS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flawless customer service
Stayed 6 nights in Apr 2023

10/10 Excellent

Alma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, hotel had beautiful views.
Stayed 7 nights in Apr 2023