6-6-2, Nishi-Shinjuku, Shinjuku-ku, Tokyo, Tokyo-to
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Miguel,Thank you for staying at Hilton Tokyo.It is always a great pleasure to receive such positive feedback.We look forward to the pleasure of welcoming you back to Hiton Tokyo, hopefully sometime in the near future.
10/10 Excellent
Miguel, Artesia
Travelled with family
Feb 17, 2024
Liked: Cleanliness, staff & service, amenities
Good
Miguel
Stayed 3 nights in Feb 2024
Response from Hilton Tokyo on Feb 27, 2024
Dear Miguel、Artesia,Thank you for staying with us at Hilton Tokyo.We are delighted to hear that you enjoyed your recent stay.We hope to have the pleasure of welcoming you back again in the future.
Staffs are friendly, the breakfast is delicious, room has best view of Fuji mountain.
WEN
Response from Hilton Tokyo on Jan 17, 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.It is always encouraging and inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.
Thank you so much for taking the time to leave us a review - every review is very valuable.It is always encouraging and inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.
Hilton Tokyo is connected to the Nishi Shinjuku metro station (through Hiltopia) which makes it extremely convenient. The staff are professional and very courteous. If you can, attend their delicious breakfast buffet. Just be careful not to overeat.
Derrick
Stayed 10 nights in Dec 2023
Response from Hilton Tokyo on Jan 3, 2024
Dear Derrick,Thank you for staying at Hilton Tokyo and writing us valuable feedback.We appreciate your kind comments, and these warm words will certainly encourage all the team members to provide even better hospitality.We hope to have the pleasure of welcoming you back again in the future.
Very nice hotel and staff, everybody is kind and professional. Hope to stay again very soon :)
ROGELIO
Stayed 5 nights in Dec 2023
Response from Hilton Tokyo on Jan 3, 2024
Dear ROGELIO、BURBANK,We are honored that you chose the Hilton Tokyo amongst the many hotels in Tokyo.We appreciate your kind comments, and these warm words will certainly encourage all the team members to provide even better hospitality.We certainly look forward to welcoming you back to stay with us when you next visit Tokyo.
Thank you so much for taking the time to leave us a review - every review is very valuable.It is always encouraging and inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.
10/10 Excellent
Jeesun, Jericho
Dec 30, 2023
Jeesun
Stayed 4 nights in Dec 2023
Response from Hilton Tokyo on Feb 2, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.
10/10 Excellent
Czarina Ramona Paragas
Dec 28, 2023
Czarina Ramona Paragas
Stayed 4 nights in Dec 2023
Response from Hilton Tokyo on Jan 17, 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.It is always encouraging and inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.
10/10 Excellent
Niluk
Dec 23, 2023
Niluk
Stayed 2 nights in Dec 2023
Response from Hilton Tokyo on Jan 17, 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.It is always encouraging and inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.
Dear Dwight,Thank you for staying at Hilton Tokyo.We are delighted to hear that you satisfied with your stay.We hope to have you back at our hotel in the not-so-distant future, but until then, please take and stay well.
6/10 Okay
Chris
Dec 21, 2023
Chris
Stayed 1 night in Dec 2023
Response from Hilton Tokyo on Jan 17, 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.It is always encouraging and inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.
10/10 Excellent
Stephen
Travelled with partner
Dec 18, 2023
Liked: Amenities
Awesome stay 😎
Stephen
Stayed 2 nights in Dec 2023
Response from Hilton Tokyo on Dec 20, 2023
Thank you so much for taking the time to leave us a review - every review is very valuable.We are very happy to know you had an amazing stay. We thank you for making the effort to provide us with this wonderful gift of feedback.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.
8/10 Good
Arnar
Dec 12, 2023
Arnar
Stayed 4 nights in Dec 2023
Response from Hilton Tokyo on Dec 20, 2023
Thank you so much for taking the time to leave us a review - every review is very valuable.We are very happy to know you had an amazing stay. We thank you for making the effort to provide us with this wonderful gift of feedback.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.
Conveniently linked by underpass walkways, no worries even if it poured heavily.
Melvin
Stayed 6 nights in Dec 2023
Response from Hilton Tokyo on Dec 20, 2023
Dear Melvin,Thank you for your kind comments about the hotel, and we are delighted to read that you found the hotels convenient location to the Tokyo metro subway a benefit of staying at Hilton Tokyo.Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay.
10/10 Excellent
Bradley
Dec 9, 2023
Bradley
Stayed 12 nights in Nov 2023
Response from Hilton Tokyo on Jan 17, 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.It is always encouraging and inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.
Excellent stay at Hilton Shinjuku. We have always loved Hilton, and will stay there whenever possible. Congrats to al the staff there for giving us a comfortable and memorable stay!
KAH HWA
Stayed 5 nights in Nov 2023
Response from Hilton Tokyo on Dec 20, 2023
Dear Melvin,Thank you for your kind comments about the hotel, and we are delighted to read that you found the hotels convenient location to the Tokyo metro subway a benefit of staying at Hilton Tokyo.Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay.
This hotel has an amazing concierge service. 425 personnel’s are working to help you guests to book restaurants and other services, without which the language barrier would have made it impossible to book. There is a shuttle bus to Shinjuku station although the location is at west suinjuku.
fred
Stayed 4 nights in Nov 2023
Response from Hilton Tokyo on Dec 20, 2023
Thank you so much for taking the time to leave us a review - every review is very valuable.We are very happy to know you had an amazing stay. We thank you for making the effort to provide us with this wonderful gift of feedback.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.
10/10 Excellent
Cheuk
Nov 29, 2023
Cheuk
Stayed 5 nights in Nov 2023
Response from Hilton Tokyo on Dec 20, 2023
Thank you so much for taking the time to leave us a review - every review is very valuable.We are very happy to know you had an amazing stay. We thank you for making the effort to provide us with this wonderful gift of feedback.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.
10/10 Excellent
Jay
Nov 27, 2023
Jay
Stayed 7 nights in Nov 2023
Response from Hilton Tokyo on Dec 20, 2023
Thank you so much for taking the time to leave us a review - every review is very valuable.We are very happy to know you had an amazing stay. We thank you for making the effort to provide us with this wonderful gift of feedback.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.
4/10 Poor
Amy
Nov 25, 2023
Amy
Stayed 2 nights in Nov 2023
Response from Hilton Tokyo on Dec 20, 2023
Thank you so much for taking the time to leave us a review - every review is very valuable.We are very happy to know you had an amazing stay. We thank you for making the effort to provide us with this wonderful gift of feedback.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.
This was our first stay at the Hilton, and it was a well worth experience . Room had a good view, room was clean and just overall a well forst time experince
Guadalupe
Stayed 2 nights in Nov 2023
Response from Hilton Tokyo on Nov 28, 2023
Dear Guadalupe,We are delighted you have chosen Hilton Tokyo for the first time!We are glad to hear that you were able to rest during your stay with us and we hope you will come back again to Hilton Tokyo soon.
Dear Raul,Thank you for staying with us at Hilton Tokyo.We are truly delighted to learn that you had enjoyed your stay.We hope to have the pleasure of welcoming you back again in the future.
Thank you so much for taking the time to leave us a review - every review is very valuable.We sincerely hope that we will get the chance to welcome you back, please do let us know when you plan to visit again.
Nice hotel in a great location. Staff very friendly and gracious. Only wish check in was earlier and check out was later.
Siew
Stayed 2 nights in Oct 2023
Response from Hilton Tokyo on Nov 6, 2023
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.
The price is not worth the value you get in return compared to other hotels.
Junhui
Stayed 2 nights in Oct 2023
Response from Hilton Tokyo on Nov 6, 2023
Dear Junhui,Thank you so much for taking the time to leave us a review - every review is very valuable.It is unfortunate that we did not meet your expectations, nor did we live up to the high standards of service for which we are known for. We will share your valuable comment with all the departments concerned to improve our product and service.I have shared your feedback with the rest of our team for improvement and hope you will give us another chance to show our true level of service.