1 bedroom, in-room safe, laptop workspace, blackout drapes
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Reviews of Haneda Excel Hotel Tokyu - Haneda Airport Terminal 2

4 out of 5
Haneda Excel Hotel Tokyu - Haneda Airport Terminal 2
3-4-2 Haneda Airport Ota, Tokyo, Tokyo-to

Reviews

8.8

Excellent

Rating 10 - Excellent. 708 out of 1236 reviews" "
Rating 8 - Good. 369 out of 1236 reviews" "
Rating 6 - Okay. 96 out of 1236 reviews" "
Rating 4 - Poor. 36 out of 1236 reviews" "
Rating 2 - Terrible. 27 out of 1236 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Haneda Excel Hotel Tokyu on Apr 21, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Haneda Excel Hotel Tokyu on Apr 20, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Alan, Sunderland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Haneda Excel Hotel Tokyu on Apr 20, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Felicity

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds and pillows. Excellent location at the airport for a morning flight. Easy to get to. Bathroom was a bit dated.
Stayed 1 night in Apr 2024
Response from Haneda Excel Hotel Tokyu on Apr 18, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception

8/10 Good

joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Haneda Excel Hotel Tokyu on Apr 17, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Haneda Excel Hotel Tokyu on Apr 17, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception

8/10 Good

joyce

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
i didn't like the attitude of the staff, the check in was easy and the person who helped us was polite, but had a hard time understanding english. the person he called to help translate had a very bad attitude like we were bothering him. the next morning we were getting our luggage transferred and he saw us standing there, but totally ignored us until we had to go to the front desk, then he gave me a form (in japanese) and didn't explain how to fill it out until i made mistakes on it, then he was very rude and said, name and pointed to the area. then address and pointed to the area
Stayed 1 night in Apr 2024
Response from Haneda Excel Hotel Tokyu on Apr 18, 2024
Thank you very much for using Haneda Excel Hotel Tokyu. We sincerely apologize for making you feel uncomfortable with the staff's response. In the future, we will re-instruct and educate so that such a situation does not occur. We are very sorry for the inconvenience.We hope you will be able to use our hotel again next time.Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Tomoko, Dover

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and convenient
Stayed 1 night in Mar 2024
Response from Haneda Excel Hotel Tokyu on Apr 14, 2024
Thank you very much for using Haneda Excel Hotel Tokyu.It has been well received for its convenience because it is directly connected to the airport.We will continue to meet the wishes of each and every customer.We will do our best every day to provide you with a comfortable stay.We look forward to your continued support of Haneda Excel Hotel Tokyu.Haneda Excel Hotel Tokyu Reception

8/10 Good

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Haneda Excel Hotel Tokyu on Apr 14, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
It’s in the airport and easy to get there!
Stayed 1 night in Apr 2024
Response from Haneda Excel Hotel Tokyu on Apr 10, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and so was the staff
Stayed 1 night in Apr 2024
Response from Haneda Excel Hotel Tokyu on Apr 8, 2024
Thank you very much for using Haneda Excel Hotel Tokyu.In addition, we are very happy that you were able to spend your time comfortably.Thank you for your compliments to the staff.We will continue to devote ourselves every day to becoming a hotel that is loved by everyone.We look forward to seeing you again.　Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Mikhail

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Well equipped, clean, quiet. Frendly and willing to help personnel.
Stayed 1 night in Apr 2024
Response from Haneda Excel Hotel Tokyu on Apr 8, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Eppie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy for transit to the domestic flight
Stayed 1 night in Apr 2024
Response from Haneda Excel Hotel Tokyu on Apr 5, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Morgan Grachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here during a 16 hour overnight layover and it did not disappoint! We were able to take the free shuttle bus between terminal 3 and terminal 2( where the hotel is located). Once you get dropped off by the free shuttle bus, take the escalator up one floor and walk toward the left and it’s all the way at the end. Very clean and friendly staff! Room was big, bed was comfortable. There’s a restaurant at the hotel but some of the restaurants in the terminal lobby were open early. Lots of options. Great place to stay!
Stayed 1 night in Mar 2024
Response from Haneda Excel Hotel Tokyu on Apr 3, 2024
Thank you very much for staying at Haneda Excel Hotel Tokyu.Above all, it seems that you were able to use it comfortably.Since the hotel is directly connected to the airport, it is also convenient.We look forward to seeing you again.　　Haneda Excel Hotel Tokyu Reception

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in Affordable dinner in hotel
Stayed 1 night in Apr 2024
Response from Haneda Excel Hotel Tokyu on Apr 2, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient overnight stay for flight transfer.
Stayed 1 night in Mar 2024
Response from Haneda Excel Hotel Tokyu on Apr 2, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Zoe

Liked: Cleanliness
Excellent
Stayed 1 night in Mar 2024
Response from Haneda Excel Hotel Tokyu on Apr 2, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness
One receptionist man was not as polite as you would expect with any services in Japan
Stayed 1 night in Mar 2024
Response from Haneda Excel Hotel Tokyu on Apr 2, 2024
Thank you for using Haneda Excel Hotel Tokyu.We apologize for any discomfort this may have caused. We will review staff training. We look forward to seeing you at the next opportunity.Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot for overnight stay near hotel.
Stayed 1 night in Mar 2024
Response from Haneda Excel Hotel Tokyu on Mar 28, 2024
Thank you for using Haneda Excel Hotel Tokyu.We look forward to seeing you at the next opportunity.Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Noriaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Excellent service and room amenities
Stayed 1 night in Mar 2024
Response from Haneda Excel Hotel Tokyu on Mar 26, 2024
This time, we used Haneda Excel Hotel Tokyu from among many hotels.Thank you very much. In addition, we like the location of the hotelAbove all, I would like to ask you about the situation.We will continue to meet the wishes of each and every customer.We will do our best every day to provide you with a comfortable stay.We look forward to seeing you again.Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Wei-Kai Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Haneda Excel Hotel Tokyu on Mar 27, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a place.to spend the night before I flew back home to the U S and this hotel was great!
Stayed 1 night in Mar 2024
Response from Haneda Excel Hotel Tokyu on Mar 26, 2024
Thank you very much for using Haneda Excel Hotel Tokyu.In addition, we are very happy that you were able to spend your time comfortably.We will continue to devote ourselves every day to becoming a hotel that is loved by everyone.We look forward to seeing you again.　Haneda Excel Hotel Tokyu Reception

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Haneda Excel Hotel Tokyu on Mar 26, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Derrina

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for terminal 2
Stayed 1 night in Mar 2024
Response from Haneda Excel Hotel Tokyu on Mar 19, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Vlad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location for both domestic and international flights in and out of Haneda Airport.
Stayed 1 night in Mar 2024
Response from Haneda Excel Hotel Tokyu on Mar 19, 2024
Thank you very much for using Haneda Excel Hotel Tokyu.In addition, it has been well received for its convenience because it is directly connected to the airport.We will continue to meet the wishes of each and every customer.We will do our best every day to provide you with a comfortable stay.We hope that you will continue to support Haneda Excel Hotel Tokyu in the future.Thank you.Haneda Excel Hotel Tokyu Reception

8/10 Good

JULENE

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine - nothing extra - just enough to get a good nights sleep:
Stayed 1 night in Mar 2024
Response from Haneda Excel Hotel Tokyu on Mar 17, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception

8/10 Good

Mike

Stayed 1 night in Mar 2024
Response from Haneda Excel Hotel Tokyu on Apr 5, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception

8/10 Good

Marian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Perfect for a stay before flying
Stayed 1 night in Feb 2024
Response from Haneda Excel Hotel Tokyu on Mar 12, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception

6/10 Okay

Steve I-Chiang

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything's nice, except that the staff wasn't as welcoming when it comes to English speaking.
Stayed 1 night in Mar 2024
Response from Haneda Excel Hotel Tokyu on Mar 8, 2024
Thank you very much for using Haneda Excel Hotel Tokyu.Responding to the intentions of each customer,We will do our best every day to provide you with a comfortable stay.We look forward to your continued support of Haneda Excel Hotel Tokyu.Haneda Excel Hotel Tokyu Reception

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities
Good convenient airport hotel
Stayed 1 night in Mar 2024
Response from Haneda Excel Hotel Tokyu on Mar 8, 2024
Thank you very much for using Haneda Excel Hotel Tokyu.It has been well received for its convenience because it is directly connected to the airport.We will continue to meet the wishes of each and every customer.We will do our best every day to provide you with a comfortable stay.We look forward to your continued support of Haneda Excel Hotel Tokyu.Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a one night layover. No complaints, a very pleasant hotel, one of the most comfortable beds I ever slept on. Easily accessible from inside Terminal 2 at the far left side when facing towards the building. Just be patient with the staff as few speak any English. Super quiet rooms.
Stayed 1 night in Feb 2024
Response from Haneda Excel Hotel Tokyu on Mar 5, 2024
This time, we are using Haneda Excel Hotel Tokyu,Thank you very much.We will continue to meet the wishes of each and every customer.We will do our best every day to provide you with a comfortable stay.We hope that you will continue to support Haneda Excel Hotel Tokyu in the future.Thank you.Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Ching Wang Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in Handea Airport
Stayed 1 night in Mar 2024
Response from Haneda Excel Hotel Tokyu on Mar 5, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception

10/10 Excellent

munaf, Shoreline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is conveniently located at the airport and good for transit passengers
Stayed 1 night in Mar 2024
Response from Haneda Excel Hotel Tokyu on Mar 5, 2024
Thank you very much for using Haneda Excel Hotel Tokyu.We are very happy that you were able to spend your time comfortably.We will continue to devote ourselves every day to becoming a hotel that is loved by everyone.We look forward to seeing you again.　Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Room Manager on Feb 29, 2024
Thank you for using Haneda Excel Hotel Tokyu. I would also like to thank you again for your compliments. We look forward to seeing you again.

10/10 Excellent

Angeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Haneda Excel Hotel Tokyu on Feb 22, 2024
Thank you for using Haneda Excel Hotel Tokyu.We are very happy to hear that you enjoyed your stay with us.We look forward to using our hotel again next time.Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Tousif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access - great staff !
Stayed 1 night in Feb 2024
Response from Haneda Excel Hotel Tokyu on Feb 20, 2024
Thank you very much for using Haneda Excel Hotel Tokyu.In addition, we are very happy that you were able to spend your time comfortably.Thank you for your compliments to the staff.We will continue to devote ourselves every day to becoming a hotel that is loved by everyone.We look forward to seeing you again.　Haneda Excel Hotel Tokyu Reception

8/10 Good

Jun, Vancouver

Liked: Staff & service, property conditions & facilities
Washroom floor has human hair.
Stayed 1 night in Feb 2024
Response from Haneda Excel Hotel Tokyu on Feb 20, 2024
Thank you very much for using Haneda Excel Hotel Tokyu.Regarding cleaning deficiencies, share them with the cleaning company.In the future, we will work to strengthen the check system so that such a thing does not happen.We sincerely apologize for any discomfort this may have caused.We hope you will be able to use our hotel again next time.We look forward to seeing you again.Haneda Excel Hotel Tokyu Reception

8/10 Good

Ivar

Liked: Amenities
Close to airport - pure bar and restaurant - difficult to see english channels on TV in the room s
Stayed 1 night in Feb 2024
Response from Haneda Excel Hotel Tokyu on Feb 20, 2024
Thank you very much for using Haneda Excel Hotel Tokyu.We will continue to meet the wishes of each and every customer.We will do our best every day to provide you with a comfortable stay.We look forward to seeing you again.Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Gary

Stayed 1 night in Feb 2024
Response from Haneda Excel Hotel Tokyu on Mar 22, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Alan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I first stayed at the Tokyu Haneda when I first traveled to Japan in 1981. It was a pleasant stay then and the same holds true today. The staff is friendly and efficient . The room we had was quite comfortable. A great place to stay for a layover.
Stayed 1 night in Feb 2024
Response from Haneda Excel Hotel Tokyu on Feb 15, 2024
Thank you very much for using Haneda Excel Hotel Tokyu.In addition, we are very happy that you were able to spend your time comfortably.Thank you for your compliments to the staff.We will continue to devote ourselves every day to becoming a hotel that is loved by everyone.We look forward to seeing you again.　Haneda Excel Hotel Tokyu Reception

8/10 Good

Seiji

Stayed 1 night in Feb 2024
Response from 羽田エクセルホテル東急 on Feb 19, 2024
この度は、羽田エクセルホテル東急にご宿泊いただきましてありがとうございました。またのご利用を心よりお待ち申し上げております。　　羽田エクセルホテル東急　客室

10/10 Excellent

Abbielyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was spacious, clean, modern, with nice focus wall design, new furniture and beautiful.
Stayed 1 night in Feb 2024
Response from Haneda Excel Hotel Tokyu on Feb 14, 2024
Thank you very much for staying at Haneda Excel Hotel Tokyu.Above all, it seems that you were able to use it comfortably during your stay.We look forward to seeing you again.　Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was large & comfortable. Very convenient for late arrivals or early am flights in/out of haneda as it is attached to Terminal 2 departures. Will stay here again!
Stayed 1 night in Feb 2024
Response from Haneda Excel Hotel Tokyu on Feb 14, 2024
This time, we used Haneda Excel Hotel Tokyu from among many hotels.Thank you very much. In addition, we like the location of the hotelAbove all, I would like to ask you about the situation.We will continue to meet the wishes of each and every customer.We will do our best every day to provide you with a comfortable stay.We look forward to seeing you again.Haneda Excel Hotel Tokyu Reception

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The journey from Sydney to London takes longer avoiding Russia, but the Excel hotel adjoining the International T2 is an excellent stopover option and I would recommend that route via ANA.
Stayed 1 night in Feb 2024
Response from Haneda Excel Hotel Tokyu on Feb 14, 2024
This time, we are using Haneda Excel Hotel Tokyu,Thank you very much.In addition, we would like to ask you about the location of the hotelAbove all.This hotel is directly connected to the departure lobby on the 2nd floor of Haneda Airport Domestic Terminal 2.We think that it is very convenient for customers who are planning to take an early morning flight fordeparture.We look forward to seeing you again.Haneda Excel Hotel Tokyu Reception

8/10 Good

Dorothy

Stayed 1 night in Feb 2024
Response from Haneda Excel Hotel Tokyu on Mar 22, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception

8/10 Good

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight arrived late in the evening so the hotel was very convenient.
Stayed 1 night in Jan 2024
Response from Haneda Excel Hotel Tokyu on Feb 8, 2024
Thank you very much for using Haneda Excel Hotel Tokyu.Haneda Excel Hotel Tokyu is a hotel directly connected to the departure lobby on the 2nd floor of Haneda Airport Domestic Terminal 2. Customers who are planning to take an early morning flight for departure,I think it is very convenient to walk around the airport.We look forward to seeing you again.Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Haneda Excel Hotel was convenient for us. We were able to navigate and explore the city easily and safely. We were able to buy everything we need at the terminal since the hotel was connected to it. It offered different modes of transportation it made it easy for us.Thank you for the wonderful experience. I will book this hotel again if I ever visit Japan in the future.
Stayed 4 nights in Jan 2024
Response from Haneda Excel Hotel Tokyu on Feb 5, 2024
Thank you very much for staying at Haneda Excel Hotel Tokyu.We are very happy that you were able to relax comfortably in the guest room.The hotel is directly connected to Haneda Airport Terminal 2.You can see the runway in front of you.Next time, please stay as long as time allows.We look forward to seeing you again.　Haneda Equelle Hotel Tokyu Reception

10/10 Excellent

Mark, Carlsbad

Business traveller
Liked: Cleanliness, staff & service, amenities
Excellent location, clean rooms and friendly, helpful staff.
Stayed 1 night in Jan 2024
Response from Haneda Excel Hotel Tokyu on Feb 2, 2024
Thank you very much for using Haneda Excel Hotel Tokyu.We are very happy to hear that you were able to spend your stay comfortably.We look forward to seeing you again next time.Thank you for your contribution. Haneda Excel Hotel Tokyu Reception

10/10 Excellent

Lincoln

Stayed 1 night in Jan 2024
Response from Haneda Excel Hotel Tokyu on Mar 22, 2024
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception