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Reviews of City Hotel N.U.T.S.

2.5 out of 5
City Hotel N.U.T.S.
1 16 5 Shinjuku, Shinjuku-ku, Tokyo, Tokyo-to

Reviews

7.8

Good

Rating 10 - Excellent. 155 out of 513 reviews" "
Rating 8 - Good. 206 out of 513 reviews" "
Rating 6 - Okay. 80 out of 513 reviews" "
Rating 4 - Poor. 51 out of 513 reviews" "
Rating 2 - Terrible. 21 out of 513 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nicoleta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a quick walk to the train station which was very convenient. Right across the street from a grocery store. Room was equipped with a kitchenette and balcony. Fast and efficient check in and out.
Stayed 3 nights in Mar 2024

8/10 Good

Eric Nelson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 7 nights in Mar 2024

10/10 Excellent

edna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bathroom is nice plenty of handbars for seniors. shower very good. staff friendly and helpful
Stayed 4 nights in Mar 2024

6/10 Okay

Lea, Pearland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Lisa

Travelled with family
Spacious and convenient
Stayed 3 nights in Mar 2024

6/10 Okay

Cesar

Travelled with family
Disliked: Staff & service
Front desk staff looks mean and hard to communicate. Very little knowledge of English and hard to understand what they are saying. The room assigned to us is very small and lack of storage space for our clothes and luggage. The room decor is outdated as well.
Stayed 4 nights in Mar 2024

10/10 Excellent

Heath

Liked: Cleanliness
Stayed 7 nights in Feb 2024

4/10 Poor

Narantuya

Disliked: Staff & service, property conditions & facilities

10/10 Excellent

Daniel Garcia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, friendly/helpful staff, easy to around especially for night life. Do not expect much parking since the city’s already really walkable and there are plenty of taxis.
Stayed 8 nights in Jan 2024

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay for us Australians!
Stayed 6 nights in Jan 2024

8/10 Good

Derek

Stayed 3 nights in Jan 2024

10/10 Excellent

Braden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was much larger than expected. Very clean. Flexible late checkout. Secure area to hold luggage. Short walk to Maronouchi line. Perfect for a short stay in the city.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Alexander

Travelled with group
Fantastic for the price. Super pet friendly
Small hotel located in the middle of Tokyo, easy access to local train lines. Room was super nice, large bathroom with a tub. We traveled with a cat and they supplied the room with a clean litter box and bowls for food and water. Will definitely stay here again for my trips to tokyo in the future.
Stayed 2 nights in Dec 2023

4/10 Poor

Dennis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Nov 2023

6/10 Okay

Harpal

Travelled with family
Liked: Amenities
Like the property but lots of dust by windows and floor
Stayed 2 nights in Nov 2023

8/10 Good

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023

8/10 Good

Ingrid

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Super convenience location, Spacious Apartment
We checked in at the City Hotel N.U.T.S and we were told after check in that our room is located in another building (approx 1-2 mins walk). The room is very spacious and include a kitchen. There's a mid-size supermarket on the opposite street which is very convenience if you enjoy cooking. It's more like a service apartment than a hotel suite. Check out time is quite early (10am) and you would need to check out at the N.U.T.S building meaning you would need to bring all your baggage with you. The good thing is that they can store your baggage free of charge after you check out.
Stayed 5 nights in Oct 2023

8/10 Good

Adam

Stayed 3 nights in Oct 2023

10/10 Excellent

gilda

Liked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Ying

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The walls were a bit thin and we could here our neighbors coming back into their rooms very late at night. Otherwise, it was a very good stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Garrison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Wesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overall.
The hotel was nice overall ... roomy and pretty clean. Though the floor was kind of dusty and the sheets felt like they've been sitting for a while.
Stayed 1 night in Aug 2023

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Toby

Stayed 12 nights in Aug 2023

6/10 Okay

Jonathan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The good… Great location (10 minutes walk to Shinjuku station) with lots of restaurants and shops around. Reception staff were very friendly and helpful. The room was recently renovated and clean. The bad… I was told off by the cleaning lady after we asked for clean towels, having not received any that day. She came to the room 30 minutes later and shouted at me, blaming me ! We were put in an annex and the building is old and dirty. Communal areas are not clean. Overall… You get what you pay for. We won’t be staying here again !!
Stayed 3 nights in Jul 2023

4/10 Poor

Jocelyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desk staff extremely friendly and helpful. Beds super comfortable and hotel rooms very clean and quiet. I would definitely stay at this hotel again.
Stayed 3 nights in Jul 2023

10/10 Excellent

Bair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice space and extremely friendly staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Bair

Travelled with family
Liked: Staff & service, property conditions & facilities
It was nice and clean, plus it was super close to the Shinjuku station. Highly recommend.
Stayed 3 nights in Jul 2023

8/10 Good

Siew Weng

Travelled with family
Liked: Cleanliness
Apparently, my room was in another building about 2 minutes walking distance and it is one level of a 6 storey building which is quite inconvenient. The room condition is acceptable though lack of sitting area and no effective window cos facing the wall of the buidling beside. The only light to the room is the balcony but it is a big step down with the CU installed and seeing a office opposite which work 24 hours. However, the location is near to the subway train station, convenience store and small restaurants.
Stayed 6 nights in Jun 2023

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staffwaa very friendly and easy to check inn nd out.
Stayed 11 nights in Jun 2023

10/10 Excellent

Kaitlyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place with plenty of space & the staff was very helpful polite! I would recommend this place to stay in for sure.
Stayed 2 nights in Jun 2023

8/10 Good

marie anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant, quiet, clean , had basic necessities , plenty of toiletries provided , towels were changed everyday, but phone did not work the first night we arrived . We were trying to call the property as we did not have hot water in the shower, nobody answered, had to walk to main building to talk to someone, who sent housekeeping right away, turns out the controls were on the wall and was turned off. After that everything went smoothly, windows were frosted so no view at all.we stayed in the annex ( the building next block).grocery across the street , convenient laundromat, convenient to transportation if you don’t mind walking.check in and out were quick.
Stayed 5 nights in Jun 2023

8/10 Good

Darlene

Travelled with family
Liked: Cleanliness, staff & service
We were Upgraded - Thank U :) Location is 10 mins walk from JR Pass Train All in All it was Good for the price
Stayed 2 nights in Jun 2023

4/10 Poor

Qian

Travelled with family and small children
Disliked: Property conditions & facilities
We had a forgettable stay there for 4 nights. This is not a hotel in any sense but a glorified apartment. Our check in did not go on very well. The lobby is very small with no AC in a hot summer day. Our family of 4 barely had enough space to stand around in the lobby. It only got worse. The building that we would stay in has more than a 30-step stairs without a ramp. We had to drag our suitcases by hand up the stairs. It took forever and is something for a high intensity workout. The elevator to our room is so small that we can’t even fit into it. The room (modern tatami) is small. We barely had enough space for our suitcases. The bathroom is the worst. It barely allows one person to turn around. The room is also extremely outdated. The only thing going for the hotel is the location. It is close to the subway station and the National Garden. Overall, I wouldn’t recommend this hotel to anyone, particularly to families.
Stayed 4 nights in Jun 2023

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Es
Stayed 6 nights in May 2023

4/10 Poor

Rahul

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was very dirty. Property had bed bugs and I got bitten 5 nights in a row ! Staff at the property was not too helpful. And finally charged us 1100¥ because we came to checkout at 10:20am.

4/10 Poor

Kun Chong Andrew

Some electrical appliance are out of order
Stayed 6 nights in Apr 2023

10/10 Excellent

Hugo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to the subway and to some nice restaurants.
Stayed 10 nights in Apr 2023

4/10 Poor

Maegan, Toronto

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is great, however the hotel is very outdated and the rooms are very small. I could not open my luggage in the room, I had to move it to the washroom to fully open it. I could hardly turn around in the room.
Stayed 1 night in Apr 2023

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment in Shinjuku for a family visit.
We stayed in the annex, just up the street from the main hotel. Our apartment was spacious, clean and had everything we needed for our stay in Tokyo. The location is excellent. It is close to a metro stop and Shinjuku Station. Shinjuku Gyoen park is also very close. There are plenty of restaurants and convenience stores nearby.
Stayed 5 nights in Mar 2023

8/10 Good

Miok

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Enough the room size for 3 people.Cleaned toilets.
Stayed 3 nights in Apr 2023

8/10 Good

Rachelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a basic accommodation but really nice. Staff are helpful and it is close to the station. There are several convenience stores around which offer print service and pre-packaged meals. Many of them will microwave them for you. There is a laundry mart across the street as well.
Stayed 6 nights in Mar 2023

8/10 Good

Stephanie, Omaha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience. Staff was helpful even though we could only speak English. Location is close to coffee and convenience stores, as well as the park and its subway station. Staff did a lovely job cleaning the room, and laundry service was handy. My only complaint is the bathroom door in one of our rooms didn't lock. Shower/tub were great; I actually wish we had the same setup at home...
Stayed 13 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Bang for your Buck
This was a nice hotel, not luxurious and definitely not terrible, just nice. Great price, nice toiletry amenities provided, and comfortable/clean space.
Stayed 4 nights in Feb 2023

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great budget hotel close to a subway station with a lot of food options near by. The beds were not the softest, but the amazing bath area made up for that. Americans please note: if you are booking a western style room the largest bed they have is a double and it will be pushed against the wall. I booked a room with 2 beds because of this. I would absolutely stay here again.

6/10 Okay

Melissa

10/10 Excellent

Jun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Their staff is very kind and flexible to help our request