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Excellent staff and location, but this place is really SMALL... very little space other than bed and table
John
Stayed 6 nights in Apr 2024
Response from Front Desk Matsuo on Apr 14, 2024
Thank you for choosing APA Hotel Nishiazabu. Although our guest rooms are compact, they are designed to allow you to reach all the switches while lying on the bed. Our entire staff will make every effort to ensure that our guests have a comfortable stay. Thank you very much for taking time out of your precious time to write to us.
This hotel would be perfect for those travellers who spend all day exploring and just need somewhere to sleep. It was a longer commute to Shibuya (30ish minutes) than we anticipated, so it may be more convenient to stay somewhere closer. The room itself could do with a deep dust, but otherwise as expected for a Japanese hotel room.
Chloe
Response from Front Desk Matsuo on Apr 8, 2024
Thank you very much for choosing APA Hotel Nishiazabu. Although you chose APA Hotel Nishiazabu from among many hotels, we are sorry for your discomfort regarding the guest room cleaning. We will share this information with our cleaning staff to improve the situation, and will also strengthen room checks by the front desk staff. Thank you very much for taking time out of your precious time to write to us.
Thank you very much for choosing APA Hotel Nishiazabu.Although you chose APA Hotel Nishiazabu out of many hotels, we are very sorry for the inconvenience caused to you by the inadequate cleaning of the common areas.We will proactively work on improving and repairing the facilities, and our staff will once again strictly enforce the check system.Thank you very much for taking time out of your precious time to write to us.
6/10 Okay
Stacia
Travelled with family
Apr 1, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom fell apart & room was super hot, even with the window open
Stacia
Stayed 7 nights in Mar 2024
Response from Front Desk Matsuo on Apr 1, 2024
Thank you for choosing APA Hotel Nishiazabu.However, we sincerely apologize for the inconvenience caused to our guests by the deficiency in the guest room. We sincerely apologize for the inconvenience caused.Our staff will conduct a careful check and provide a space where our guests can relax.Thank you very much for taking time out of your precious time to write us.
Very friendly staff and a delicious breakfast option. Within walking distance of a beautiful scenic park! And the train is only a 5 to 8 minute walk away and it doesn't take long to get to Shibuya.
Malori
Stayed 3 nights in Mar 2024
Response from Front Desk Matsuo on Apr 1, 2024
Thank you very much for choosing APA Hotel Nishiazabu. We are very pleased to hear that you were satisfied with our services. We are glad to hear your compliments about our staff's service. We hope that you will visit us again when you are in the area. Thank you very much for taking time out of your precious time to write us. All of us at the hotel look forward to welcoming you again.
10/10 Excellent
Philip Cesar
Travelled with partner
Mar 31, 2024
Liked: Property conditions & facilities
The place is accessible to a lot of tourist area near Tokyo.
Philip Cesar
Stayed 1 night in Mar 2024
Response from Front Desk Matsuo on Apr 1, 2024
Thank you for choosing APA Hotel Nishiazabu.The closest station to our hotel is Hiroo Station on the Hibiya Line. It is very popular among our guests for its easy access to everywhere.Thank you very much for taking time out of your precious time to write this message.We all look forward to welcoming you back to our hotel.
6/10 Okay
Jessa
Travelled with partner
Mar 29, 2024
Liked: Staff & service
Disliked: Cleanliness
size is very small and sheets are dirty. We also found garbage that belongs to previous customers under the bed.
Jessa
Stayed 3 nights in Mar 2024
Response from Fujimura on Mar 29, 2024
Thank you very much for choosing APA Hotel Nishiazabu. We apologize for any inconvenience caused by the cleaning of your room. We will share the information with our cleaning staff to improve the level of cleaning and strengthen room checks by the front desk staff to ensure guest satisfaction. Thank you very much for taking time out of your precious time to write to us.
Thank you very much for choosing APA Hotel Nishiazabu. We are very happy to hear that you were satisfied with our services. We hope that you will visit us again when you are in the area. Thank you very much for taking time out of your precious time to write us. All of us at the hotel look forward to welcoming you again.
Convenience to metro, buses, and stores. Great neighborhood, and walkable
Charles
Stayed 2 nights in Mar 2024
Response from Front Desk Matsuo on Mar 24, 2024
Thank you very much for choosing APA Hotel Nishiazabu. We are very happy to hear that you were satisfied with our services. We hope that you will visit us again when you are in the area. Thank you very much for taking time out of your precious time to write us. All of us at the hotel look forward to welcoming you again.
Good service and good bed. The place is pretty clean.
Federico
Stayed 1 night in Mar 2024
Response from Front Desk Matsuo on Mar 19, 2024
Thank you very much for choosing APA Hotel Nishi Azabu. We are very happy to hear that you were satisfied with our services. We hope that you will visit us again when you are in the area. Thank you very much for taking time out of your precious time to write us.
6/10 Okay
David
Mar 16, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
It was really small, we wanted larger room and would like to pay more , they could not offer ?
David
Stayed 3 nights in Mar 2024
Response from Front Desk Matsuo on Mar 17, 2024
Thank you for choosing APA Hotel Nishiazabu. Although our guest rooms are compact, they are designed to allow you to reach all the switches while lying on the bed. Our entire staff will make every effort to ensure that our guests have a comfortable stay. Thank you very much for taking time out of your precious time to write to us.
Quiet and cosy room. This hotel came with a welcome drink.
Verified traveller
Stayed 1 night in Dec 2023
Response from Front Desk Matsuo on Jan 20, 2024
Thank you for choosing APA Hotel Nishiazabu. We hope you had a relaxing stay at our hotel. We hope that you will visit us again when you are in the area. Thank you very much for taking time out of your precious time to write us. All of us at the hotel look forward to welcoming you again.
The room was very small but seems to be the norm in Tokyo, as we stayed at another nearby hotel and it was similar in size. The room was very clean and the customer service was excellent. They stored our luggage for a few hours free of charge, which we were very thankful for.
Isela
Stayed 3 nights in Nov 2023
Response from Front Desk Matsuo on Dec 4, 2023
Thank you very much for choosing APA Hotel Nishi Azabu. We are very pleased to hear that you were satisfied with our services. We hope that you will visit us again when you are in the area. Thank you very much for taking time out of your precious time to write us. All of us at the hotel look forward to welcoming you again.
Everything is fine except the aircondition systems does not work
Leonard
Stayed 4 nights in Nov 2023
Response from Front Desk Matsuo on Nov 24, 2023
Thank you very much for choosing APA Hotel Nishi Azabu. We are very pleased to hear that you were satisfied with our services. We hope that you will visit us again when you are in the area. Thank you very much for taking time out of your precious time to write us. All of us at the hotel look forward to welcoming you again.
I've stayed at several hotels in Japan and this was the first one that I found to be dirty. It was very small, so its possible that the staff cannot clean it properly. It seems quite old and needs to be updated - a complete overhaul would be great. The staff and amenities were great. It was in a decent location and short walk to Omotesando.
Akiko
Stayed 3 nights in Oct 2023
Response from Front Desk Matsuo on Nov 24, 2023
Thank you very much for staying at APA Hotel Nishiazabu. Although you chose APA Hotel among many hotels, we are sorry for your discomfort with our guest room cleaning. We deeply apologize for that. We will share this information with our cleaning staff to improve and raise the level of cleaning, as well as reinforce room check-in by the front desk staff to improve our services. Thank you very much for taking the time to submit your valuable feedback. We look forward to welcoming you back to our hotel.
Is a quiet place just minutes away from the busy Shibuya and Roppongi. Many interesting restaurants in the neighbourhood and connections to the subway.
eustachio
Stayed 6 nights in Nov 2023
Response from Front Desk Matsuo on Nov 21, 2023
Thank you very much for choosing APA Hotel Nishi Azabu. We are very pleased to hear that you were satisfied with our services. We hope that you will visit us again when you are in the area. Thank you very much for taking time out of your precious time to write us. All of us at the hotel look forward to welcoming you again.
I stayed at the property early November, the temperatures were in the high 80’s during the day and it was still warm at night. There’s a thermostat in the room but you can’t control the temperature. The only thing they offer you is a very small fan. Packing and anything after mid-morning is just on the verge of unbearable. Had I known they didn’t offer air conditioning I would’ve stayed elsewhere. Nice location and convenient to Public transport but would never stay here again unless it was winter time.
Emebet
Stayed 5 nights in Nov 2023
Response from Front Desk Matsuo on Nov 8, 2023
Thank you for staying at APA Hotel Nishi Azabu.We apologize for any inconvenience caused by the guest room facilities.Our hotel has a centralized air conditioning system, which cannot be switched to air conditioning at this time of the year.Please contact us at ext. 7 to borrow a fan, etc. if we have them in stock.Thank you very much for taking time out of your precious time to write a review of our hotel.
Thank you for choosing APA Hotel Nishi-Azabu from among many hotels. We hope you had a relaxing time during your stay at our hotel. We would appreciate it if you could use our hotel when you visit nearby. Thank you very much for spending your valuable time to post this time. We are looking forward to seeing you again
I was very disappointed with this hotel. It’s old and run down, the staff at front desk wete not nice, the room is so small and there was a big bug in my bed. Also.. when I asked the staff to call me a taxi they wanted to charge me 1000 yen! When I asked for a late checkout if just 1 hour, they charged me 1000 yen. I would NOT stay here again!
linda
Stayed 1 night in Jun 2023
Response from Front Desk Matsuo on Jun 16, 2023
Thank you very much for choosing APA Hotel Nishiazabu.We are very sorry that you had an unpleasant stay at our hotel, even though you chose us from among many hotels.We will strive to improve the quality of our guest rooms by strengthening our staff's room check system, and we will also devote ourselves to improving our customer service so that we can respond to our guests in a more attentive manner.Thank you very much for taking time out of your precious time to write to us.
Perfect hotel when you have a busy schedule. Simple, but with basics all in place, and everything was kept very clean.
Polite and accommodating staff, especially the young man who checked me out on June 14th. So helpful, especially for those of us not able to speak Japanese.
Linda
Stayed 14 nights in May 2023
Response from Front desk Sato on Jun 16, 2023
Thank you very much for using APA Hotel Nishiazabu.We hope you had a relaxing time during your stay at our hotel. In addition, I am very happy to receive words of praise regarding the correspondence of the staff. Thank you very much.
Response from Thank you very much for choosing APA Hotel on Jun 5, 2023
Thank you very much for choosing APA Hotel Nishiazabu. We hope you had a relaxing stay at our hotel. We are very pleased to hear your compliments about our staff's service. We are encouraged by your comments and all of our staff will continue to work hard to improve our services. Thank you very much for taking time out of your precious time to write us.
Thank you very much for choosing APA Hotel Nishiazabu. We hope you had a relaxing stay at our hotel. Thank you very much for taking time out of your precious time to write us.
The hotel has seem some usage. The halls and elevators were a little worn and torn but the rooms are kept clean and restocked. I had a minor confusion with the staff about the bookings but it was quickly cleared up.
claudio amilkar
Stayed 4 nights in May 2023
Response from Front Desk Matsuo on May 24, 2023
Thank you for choosing APA Hotel Nishi Azabu.We are very pleased to hear your compliments about the cleanliness of our hotel.Our staff will continue to work hard to make your stay even more comfortable.We look forward to welcoming you again.
Convenient. But room was too small with mosquitoes.
Wei Kit
Response from Front Desk Matsuo on Apr 30, 2023
Thank you for choosing APA Hotel Nishiazabu. We are pleased to hear that you were generally satisfied with your stay at APA Hotel Nishiazabu.All of us at APA Hotel Nishiazabu will continue to work hard to provide you with even greater satisfaction.Thank you very much for taking time out of your precious time to write us.
Thank you very much for staying at APA Hotel Nishiazabu.We are very pleased to hear that you were satisfied with our hotel.We hope you will have another opportunity to stay with us again.Thank you very much for taking time out of your precious time to write us.