Dear Mr. Moises,greetings from Lake Lugano! Thank you for spending your time to write your feedback about your stay, we are really thankful. We do really hope that you will have the chance to come and visit us again in the next future! Best Regards,

Dear Mr. Michael,thank you for spending your time to share your feedback about your stay at the Swiss Diamond Hotel. We are glad to hear that we satisfied your overall experience with us. Best Regards,

Dear Mrs. Gina,thank you for sharing your feedback about your experience at the Swiss Diamond Hotel; we are pleased to learn that you had a pleasant stay. Best Regards,

Dear Guest,Thank you for sharing your experience from your recent stay with us at our Swiss Diamond Hotel in Lugano.We are very pleased to read that you and your family had an enjoyable stay.Thank you for highlighting so many positive elements about our hotel. Positive reviews such as yours will always serve as a great motivation to the team.We will all look forward to the pleasure of welcoming you back in the not-too-distant future.With all our very best wishes,Best RegardsAndrea FerrariGeneral Manager

Dear Guest,Thank you for sharing your experience from your recent stay with us at our Swiss Diamond Hotel in Lugano.We are very pleased to read that you and your family had an enjoyable stay.Thank you for highlighting so many positive elements about our hotel. Positive reviews such as yours will always serve as a great motivation to the team.We will all look forward to the pleasure of welcoming you back in the not-too-distant future.With all our very best wishes,Best RegardsAndrea FerrariGeneral Manager

Dear Guest,Thank you for sharing your experience from your recent stay with us at our Swiss Diamond Hotel in Lugano.We are very pleased to read that you and your family had an enjoyable stay.Thank you for highlighting so many positive elements about our hotel. Positive reviews such as yours will always serve as a great motivation to the team.We will all look forward to the pleasure of welcoming you back in the not-too-distant future. We do not provide irons in the rooms for safety reasons and in case it is needed to iron we provide the service for our guests. With all our very best wishes,Best RegardsAndrea FerrariGeneral Manager

Dear Guest,We thank you for taking the time to share your experience following your stay with us. We are happy to read that you enjoyed it but still regret that your experience and feeling were not fully satisfactory.We do hope we will have the opportunity to welcome you back in the future.Best RegardsAndrea FerrariGeneral ManagerSwiss Diamond Hotel Lake Lugano

Dear Guest,Thank you for sharing your experience from your recent stay with us.It is our constant goal at Swiss Diamond Hotel Lake Lugano to provide an excellent vacation experience to each and every one of our valued guests, hence it deeply saddened us, when we read that for you, we have not achieved our objective.While we realize that we cannot undo the experience that you had during your stay, we do hope that you will in due course provide us with another chance to welcome you back to our hotel.With all our very best wishes,Andrea FerrariGeneral ManagerSwiss Diamond Hotel Lake Lugano

Dear Guest,Thank you for taking the time to share your experience and for sharing such a beautiful picture of our place. Our team takes great pride in providing exceptional service and we are glad to hear that you enjoyed the many services our hotel has to offer.Thank you for choosing Swiss Diamond Hotel Lake Lugano and we look forward to welcoming you back in the near future.Yours sincerely,Andrea Ferrarigeneral Manager

Dear Guest,Thank you for sharing your feedback regarding your recent stay at Swiss Diamond Hotel Lake Lugano.We appreciate your feedback and hope that you will give us another opportunity to host you again in the future.Kind RegardsAndrea FerrariGeneral Manager

Dear Guest,Thank you so much for sharing your outstanding review of your stay experience at Swiss Diamond Hotel Lake Lugano. We are thrilled to hear that your stay was satisfying.We sincerely appreciate your kind words, and we are already looking forward to welcoming you back in the not too distant future. Please don't hesitate to reach out to us whenever you plan your next visit to Lugano. Until then, we wish you all the best and safe travels.Best RegardsAndrea FerrariGeneral Manager

Dear Guest,Thank you very much for taking the time to share your feedback regarding your experience at Swiss diamond hotel Lake Lugano.We genuinely value and appreciate your feedback and are very happy you enjoyed a memorable experience with us.I hope it will not be too long before we have the pleasure of welcoming you back.Best regardsAndrea Ferrari

Dear Guest,Thank you for your kind feedback and we are delighted that you had such a good stay. Hoping you will be at us soon to enjoy your time,Best regardsAndrea Ferrari

Dear Guest,What a wonderful Surprise! Your words of encouragement, which make us feel proud of what we do.We are mainly about people connecting with people and knowing that our team is on the ball makes us amazing.It is great to know that we were able to provide you with the highest levels of service.Our objective is that every customers that walks through our doors is able to have a similar experienceWe hope you give us the opportunity to serve you again soonKind regardsAndrea FerrariGeneral Manager

Dear Robert, Good morning from sunny Lugano! Thank you very much for sharing your feedback regarding your recent stay at the Swiss Diamond Hotel. We are glad you enjoyed every aspect of your experience and we hope to have the chance to welcome you back soon. Sincerely, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

Dear Sal, Good morning from sunny Lugano! Thank you very much for sharing your amazing feedback regarding your recent stay at the Swiss Diamond Hotel. We are glad you enjoyed every aspect of your experience and we hope to have the chance to welcome you back soon. Sincerely, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

Dear Mr Arian,thank you for your preference and for taking the time to write this lovely review. We truly appreciate your kind compliments regarding our staff, the room with a wonderful view, the breakfast on the rooftop and the food at the Lago Restaurant. We are extremely pleased that you enjoyed our location that you described 'like a dream'. We really look forward to welcoming you back!Gloria PiovanFront Office Manager

Dear Khaled, Good day to you and greetings from sunny Lugano! We do acknowledge and appreciate your lovely remarks as we are always striving to ensure a high level of our customer satisfaction. It was so nice to read that you have enjoyed a wonderful break here and that we even exceeded your expectations. We look forward to the pleasure of continuing to welcome you to the Swiss Diamond Hotel. Sincerely, Andrea Modesti - General Manager Swiss Diamond Hotel Lake Lugano

Dear Hamad, Good morning from sunny Lugano! We highly appreciate your very kind review following your holiday experience at the Swiss Diamond Hotel. We are delighted to acknowledge that you have enjoyed your stay with us and remained completely satisfied with our location, overall quality and service of the hotel. We are always striving to ensure a high level of our customer satisfaction. Look forward to welcoming back soon in our sunny resort. Kindest regards. Andrea Modesti - General Manager Swiss Diamond Hotel Lake Lugano

Dear Valued Guest, Good afternoon & greetings from sunny Lugano! Thank you for sharing your holiday experience following your recent stay with us, here at Swiss Diamond Hotel. Appreciate your kind comments about the pleasant stay, amazing view and quality of breakfast. As regards pick-up service from Lugano, we are very happy to take on board any suggestion to improve our service and enhance customer experience. We look forward to welcoming you again at our sunny property. Sincerely Yours, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

Dear Valued Guest,Warm greetings from Lugano! Thank you for sharing your impressions about your overall stay at Swiss Diamond Hotel. While we do our best to always deliver a smooth experience, it appears we fell short and did not meet expectations during your visit. We are constantly monitoring our performance and measuring it against high service and quality standards Feedback from our guests is vitally important in our mission to increase loyalty. The time taken along with the effort made to share your comments with us is most appreciated. Please be confident that we will follow-up on the points you have outlined to avoid recurrence. As regards reservation process, you have selected the "non refundable rate" option which explains everything. However we would like to discuss this issue in detail in order to accomodate your request. Looking forward to an opportunity to welcome you again at our hotel and offer you a level of services that will exceed your expectations. Sincerely yours, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

Dear Steven, Good morning & greetings from sunny Lugano! Thank you for sharing your holiday experience following your recent stay with us, here at Swiss Diamond Hotel. Appreciate your kind comments about the great team and overall service. As regards food quality, I am very saddened to hear that your overall experience did not meet your expectations. I can assure your comments have been forwarded to the Chef. Let me also underline that your experience seems to be quite an exception as the food and beverage services are highly appreciated by our clientele. Thanking you once again for your feedback, we look forward to welcoming you again at our sunny property. Sincerely Yours, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

Dear Amrit, Sunny greetings from beautiful Lugano! Thank you indeed for your very kind review. We were delighted to read about your positive experience and were especially pleased to learn that you were satisfied with the style and decor of the hotel, location, amazing view and overall service and quality. We strive to guarantee our esteemed guests a most pleasurable and memorable stay. We are truly grateful for your support and look forward to welcoming you back to Swiss Diamond Hotel. Kind regards, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

Dear Valued Guest, Sunny greetings from beautiful Lugano! Thank you very much for your valuable feedback and for taking the time to write this review following your recent visit in Ticino. It’s of great pleasure for us to read your many complimenting words and warm comments about the well maintained outdoor areas, comfort and cleanliness of the room and the courtesy, efficiency and professionalism of our team. We are thrilled to hear as well that you would definitely come back in our sunny resort for your next visit to Lugano. On another hand, I am very sorry to learn about some aspects of your stay that didn't live up with your expectations. It is paramount for us to make sure that each guest is perfectly satisfied and I express concern and disappointment that you did not have a positive experience Please accept my sincere apologies for the shortcomings you experienced for the bathroom condition. Your comments have identified key areas of concern that have been discussed at length with all relevant parties, and rest assured that action has now been taken to ensure your experience remains isolated. We are all looking forward to your next visit to Lugano. Sincerely, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

Dear Valued Guest,Good afternoon from sunny Lugano! First of all thank you for choosing our resort and sharing your impressions about the service offered. We are glad that you enjoyed your stay and appreciated everything about us! We look forward to welcoming you back soon! Best regards, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano.

Dear Zhifang, Warm greetings from Lugano! Thank you very much for your preference and for posting a nice review about your recent visit to Swiss Diamond. We are pleased to learn that you have appreciated your overall experience and to acknowledge your critical comments regarding some aspects of your stay. We look forward to hosting you again in the near future. Sincerely, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano.

Dear Fernando, Good morning & greetings from sunny Lugano! Thank you very much for sharing your overall experience following your recent visit to the Swiss Diamond Hotel. We are so thrilled that you enjoyed your recent stay with us and experienced such an excellent service from the whole team! Our commitment is to make customer stay as memorable and enjoyable as possible and we are happy to hear that we could exceed your expectations! We are looking forward to welcoming you soon again for another memorable stay. Sincerely, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

Dear Fernando, Warm greetings from Lugano! By this opportunity we would like to forward you our utmost thanks for issuing such an overwhelming and lovely review regarding your recent stay at our hotel. It’s of great pleasure for us to read your many complimenting words and your nice comments about your 5 star experience with us! Kindly accept our warmest regards Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

Dear Carlos, Good morning from sunny Lugano! We highly appreciate your kind comments following your holiday experience at the Swiss Diamond Hotel. We are delighted to acknowledge that you have enjoyed your stay with us and remained completely satisfied with the overall quality and services of the hotel. We are always striving to ensure a high level of our customer satisfaction. Look forward to welcoming you back soon. Kindest regards. Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

Dear Volodymyr, Greetings to you! Appreciate your kind review following your recent visit to our property. Thank you for your kind comments about our location overlooking the lake of Lugano, quality and service of our restaurant and parking facility. On another hand, we are sorry to hear that some aspects of your stay didn't live up to your expectations. We are happy to take on board any suggestion to improve our services and enhance customer experience. We were delighted to have you with us and hope to welcome you back again at our sunny hotel. Sincerely Yours, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

Dear Mrs. Sanita, We would like to thank you for choosing our hotel, hoping that we will welcome you once again. Our best regards, Margherita - Guest Relation

Dear Tobias, Good afternoon & greetings from sunny Lugano! Thank you for choosing our hotel and for posting a lovely review following your recent holiday experience. We feel so glad that you have enjoyed our hospitality and location. Our commitment is to make customer stay as memorable and enjoyable as possible and we are happy to hear that we could exceed your expectations! Kindest regards, Andrea Modesti - General Manager Swiss Diamond Hotel