Front of property

Reviews of Kurhaus Cademario Hotel & Spa

4.5 out of 5
Kurhaus Cademario Hotel & Spa
Via Kurhaus 12, Cademario, TI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 309 out of 494 reviews" "
Rating 8 - Good. 153 out of 494 reviews" "
Rating 6 - Okay. 26 out of 494 reviews" "
Rating 4 - Poor. 4 out of 494 reviews" "
Rating 2 - Terrible. 2 out of 494 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sorin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Kind regards, Rosanna Toscani (Guest Relations) on Nov 10, 2023
Dear Sorin,we regret to learn that you were not satisfied with our service. At the same time, we would like to thank you for sharing your feedback, the guests' opinion is very important to us in order to further improve our service.

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent location. Great Hospitality and Calming. Great retreat.
Stayed 1 night in Oct 2023
Response from Rosanna Toscani (Guest Relations) on Oct 29, 2023
Dear Frank, thank you very much for your kind feedback. We are thrilled to learn that you enjoyed your stay at Kurhaus Cademario Hotel & Spa.

6/10 Okay

Carolina

Travelled with partner
Overall we had a good experience. Spa was crowded, too many people and reduced space. The outdoor pool had stones in the ground, not a pleasant experience in your feet. The smell of the water was to strong. No appointments available for treatments. The room had breathtaking views, nice sun chairs. Very clean and renovated bathroom, confortable bed. Unfortunately we had a problem with one of the outlets, light was off every time the TV or a phone charger was plugged, we had to unplug the TV and not charging our phones because the solution that they proposed was moving us to a lower bedroom. I was disappointed that they did not offer nothing complimentary for the inconvenience, not even covering for the cost of the room service (10 CHF). The breakfast was not home made, just pre fabricated stuff and low quality for what Switzerland can offer. The parking was full, it was hard to find a nice spot. The restaurant looks dated, but maybe they offer good food, we didn’t try it because we did not go with the vibes of the place. Below our room, we had a room with a jacuzzi, a loud naked couple made our night quite interesting. Thanks to the staff for coming 3 times to our room to put up the lights, they were very helpful.
Stayed 1 night in Oct 2023
Response from Kind regards, Rosanna Toscani (Guest Relations) on Dec 9, 2023
Dear Carolina,we have carefully read your feedback and taken note that some aspects during your stay were not up to your expetations. Our hotel is a beloved destinations for hotel and spa guests over the weekend. The staff always tries their best to ensure that every guest can add a massage or treatment to their experience, unfortunately the schedule on a busy Saturday can get fully booked rather quickly and not allow for last-minute requests. On the other hand, we are aware that our DOT.Spa wellness center is in need of a "remise en forme". A full renovation is already scheduled on January and February 2024.The buffet breakfast offers different sorts of sweet and savory specialties, with gluten- and lactosefree alternatives available on a daily basis to cater every guest's dietary requriements. At the same time, we take your feedback in a constructive way and are confident that it will help us further improve our service in the future.

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was accommodating. My husband and I could relax in the pool area. After the pool, we were pleased to have a delicious meal at their restaurant. Unfortunately, we didn't have enough time to enjoy a massage that would be the cherry on the top. Lovely place, we like it.
Response from Rosanna Toscani (Guest Relations) on Oct 7, 2023
Dear Erica, we would like to thank you for your lovely feedback and are pleased to hear that you and your husband enjoyed a short but pleasant stay at our property.

10/10 Excellent

Kira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was really peaceful and overall great. The views are amazing. The spa area smells like chlorine tho, especially in hammam area. Also tiles in different spa areas are missing. The staff is nice and attentive. It’s high up on the mountain but we risked to drive. Parking is easy. Bus stops right in front of the hotel, so it’s easily accessible if you decide not to rent a car. Dinner is expensive for the portion. Enjoy your stay as we did.
Stayed 3 nights in Sep 2023
Response from Rosanna Toscani - Front Desk on Oct 3, 2023
Dear Kira, thank you very much for sharing your impressions of our hotel. We are aware that our much beloved spa center is in need of a refresh, therefore a whole renovation program has already been scheduled and should take place in the coming year. Looking forward to welcoming you back on a future occasion, we remainYours sincerely

10/10 Excellent

Priya

Travelled with partner
Liked: Amenities
My Husband and I were celebrating our anniversary, and we had the best time! From the views, the amenities, the location and staff, all were amazing! Very accommodating and the sun rise is to die for! Thanks Priya and Kieran
Stayed 2 nights in Sep 2023
Response from Rosanna Toscani - Front Desk on Oct 3, 2023
Dear Priya and Kieran, thank you so much for sharing your appreciation. We are thrilled to hear that you enjoyed an unforgettable stay.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stop off on return to UK from Italy
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Rossitza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful, super clean and well-maintained hotel. Has everything one needs. The views from the balcony were spectacular. One could stay there without wanting to do anything else. My husband and I absolutely loved it. We stayed for 2 nights but want to go back for more.
Stayed 2 nights in Sep 2023
Response from Rosanna Toscani (Guest Relations / Front Desk) on Sep 17, 2023
Dear Rossitza,we would like to thank you for sharing your experience at Kurhaus Cademario Hotel & Spa and would absolutely love to have you back on a future occasion.

10/10 Excellent

Nima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical!!Will come back again
Stayed 1 night in Sep 2023
Response from Rosanna Toscani (Front Desk / Guest Relations) on Sep 17, 2023
Dear Nima,thank you very much for sharing your experience with us, we look forward to welcoming you back as well and remain,Yours sincerely

8/10 Good

Brett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and the Spa area is very nice with a warm pool, hot sauna etc Unfortunately I paid an extra €60 for a lake view and a nice queen bed being guranteed it was one mattress . After having dinner found out it was two single beds which I find very uncomfortable. Alsonat 5am was woken up with a fire alarm then agaim 15mins later all told it was a false alarm Problem was the receptionist could not fix the issues of the extra I paid and nothing could be done with the manager being on site ? Hopefully they can do the right thing as that really spoilt my one night stay
Stayed 1 night in Sep 2023

10/10 Excellent

George

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings, top quality spa, extremely helpful and attentive staff. Great stay - thank you!
Stayed 1 night in Aug 2023

10/10 Excellent

Hossamelden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so helpful and always smiling and trying to help as much as they can everything is amazing the place is piece of art ❤️
Stayed 2 nights in Sep 2023

10/10 Excellent

Hossamelden

Stayed 2 nights in Aug 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Kind regards, Rosanna Toscani (Guest Relations) on Aug 27, 2023
Dear Sarah, thank you very much for your kind feedback.

10/10 Excellent

Helal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent clean spa area - has wellness spa - indoor and outdoor pools for wellness with water jet high pressure nozzles for back stomach head and neck massage. There is also big I heated out door water pool with nice view. The hotel is up in the mountain with fantastic breathtaking views of Lugano lake. Lugano city is about 40 min bus drive. The bus ride is free and the station is right in front of the hotel - every hour. There is almost nothing around the hotel. The breakfast is excellent of high quality food and service. We tried the dinner once- it was average - must book table in advance or you end up eating inside if all outside tables are booked.
Stayed 4 nights in Aug 2023

10/10 Excellent

Todd, Woodstock

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Property at the top of a mountain so stellar views!!
Stayed 2 nights in Jul 2023

4/10 Poor

TANER

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My 9 year’s old daughter stay with me there charging $70 unexpected this hotel motivational only money I’m not happy this hotel
Stayed 1 night in Jul 2023

10/10 Excellent

Ramon, Goldach

Stayed 1 night in Jul 2023

8/10 Good

Maysa

Stayed 1 night in Jun 2023

10/10 Excellent

Hussam

Stayed 1 night in Jul 2023

10/10 Excellent

Tammy

Liked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Kind regards, Rosanna Toscani (Guest Relations) on Jul 7, 2023
Dear Tammy,thank you very much for sharing your appreciation. We look forward to welcoming you back soon at Kurhaus Cademario Hotel & Spa.

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great view.
Stayed 2 nights in Jun 2023
Response from Kind regards, Rosanna Toscani (Guest Relations) on Jul 7, 2023
Dear Cody, thank you very much for sharing your appreciation of our property.

10/10 Excellent

Carol

Stayed 1 night in Jun 2023
Response from Kind regards, Rosanna Toscani (Guest Relations) on Jul 7, 2023
Dear Carol, thank you very much for sharing your impressions of our property. We are pleased to learn how much our service was appreciated and hope that you enjoyed your stay in Cademario.

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view! Beautifully clean.
Beautiful hotel with amazing views! Lovely clean rooms. The breakfast was delicious, large choice so something for everyone. Reception staff were very kind, and chatty, they even loaned us a plug adapter. The evening meal in the bistro was 5star!
Stayed 1 night in Jun 2023

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the hotel far exceeded our expectations in every way but especially with the incredible spa!
Stayed 2 nights in May 2023
Response from Kind regards, Rosanna Toscani (Guest Relations) on Jul 7, 2023
Dear Molly, we are thrilled to learn how much you enjoyed your stay at Kurhaus Cademario Hotel & Spa and would like to thank you for sharing your impressions.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Service was wonderful and the staff all friendly and helpful. The total was very clean, all areas were very well maintained. The only aspect I would critique is the Sauna areas of the spa mandating 'nudity' i.e no swimming costumes to be work in the Saunas.
Stayed 5 nights in May 2023

10/10 Excellent

Andrew, Cham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for a relaxing break
Stayed 2 nights in May 2023
Response from Rosanna Toscani (Guest Relations) on Jul 7, 2023
Dear Andrew, thank you very much for sharing your feedback .We are pleased to learn that you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Yosi

Stayed 2 nights in May 2023

8/10 Good

Luv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and peaceful hotel with an incredible spa. Modern rooms with comfortable and unique decor
Stayed 1 night in May 2023

10/10 Excellent

mohammad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a peace of mind state and some me time . This is where u should be
Stayed 2 nights in May 2023

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star stay with a magnificent view
I had an amazing stay at the spa! The service was top notch, the food was delicious, the environment was perfect. The spa and pools were so beautiful and relaxing. What could be better than a view overlooking the alps! I highly recommend this amazing place.
Stayed 3 nights in Mar 2023

10/10 Excellent

anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views
Stayed 1 night in Apr 2023
Response from Rosanna Toscani - Guest Relations on Apr 9, 2023
Dear Anthony, thank you so much for your kind feedback, we are thrilled to learn that you had a nice stay in Cademario.

10/10 Excellent

Zhong

Stayed 2 nights in Oct 2022
Response from Rosanna Toscani (Guest Relations) on Oct 24, 2022
Dear Zhong,thank you very much for your kind feedback, we look forward to welcoming you back soon and remainYours sincerely,

10/10 Excellent

monika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything! Fantastic stay!!
Stayed 1 night in Sep 2022
Response from Rosanna Toscani (Guest Relations) on Oct 24, 2022
Dear Monika, thank you very much for your lovely feedback.

8/10 Good

Hossein

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location and view of city perfect. Checkin checkout fast and good. Juts say some places like room need some update.
Stayed 2 nights in Sep 2022
Response from Rosanna Toscani (Guest Relations) on Oct 17, 2022
Dear Hossein, thank you very much for your kind feedback. We look forward to welcoming you back in a future occasion and remainYours sincerely,

10/10 Excellent

Shohreh

Stayed 1 night in Sep 2022

10/10 Excellent

Nathan

Stayed 1 night in Sep 2022
Response from Rosanna Toscani (Front Desk) on Sep 10, 2022
Dear guest, thank you very much for your feedback.

10/10 Excellent

Vahid Reza

Stayed 1 night in Aug 2022
Response from Rosanna Toscani - Guest Relations on Sep 10, 2022
Dear guest, thank you for your feedback

10/10 Excellent

Lida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place for relaxing.
Stayed 1 night in Aug 2022
Response from Rosanna Toscani - Guest Relations on Sep 10, 2022
Good afternoon, we appreciate your kind feedback.

10/10 Excellent

Saqer

Stayed 4 nights in Aug 2022
Response from Rosanna Toscani (Guest Relations) on Aug 26, 2022
Dear Saqer, thank you for your kind feedback, we are delighted to hear how much you enjoyed your stay and look forward to welcoming you back in a future occasion.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
This place is phenomenal. Loved loved loved the spa pools. Also, so glad I upgraded my room to one with a balcony facing the water. Such a gorgeous view to wake up to. Spent a lot of time on my balcony as a result.
Stayed 2 nights in Aug 2022
Response from Rosanna Toscani - Guest Relations on Aug 12, 2022
Dear Andrea, thank you so much for your kind feedback. We are delighted to hear that you enjoyed your stay at our hotel and look forward to welcoming you back soon.

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbeatable views from the room, the restaurant and outdoor pool. Spacious, comfortable rooms. Very good customer service. Excellent breakfast. Only drawback is dinner is too expensive and there are few restaurants close by.
Stayed 2 nights in Jul 2022
Response from Rosanna Toscani (Guest Relations) on Jul 31, 2022
Dear Josh, thank you very much for your kind feedback. We are pleased to hear that you enjoyed your stay at Kurhaus Cademario and look forward to welcoming you back in a future occasion

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the spa facilities and large rooms. The food was good, the staff was accommodating-even giving us free bus passes, a welcome glass of prosecco and a discount off the treatments. The spa was beautiful. There was a grotto area with a salt water pool and a large pool with various stations both inside and outside. spacious suanas, cold pools and rain showers. We went to the store around the corner and also had a picnic on their beautiful balconies. The only thing they were missing was coffee in the rooms.
Stayed 3 nights in Jul 2022
Response from Rosanna Toscani (Guest Relations) on Jul 17, 2022
Dear Penny, we would like to thank you for your lovely feedback, we are delighted to hear how much you enjoyed your stay and are looking forward to welcoming you back in the future.

10/10 Excellent

Kelly

Stayed 1 night in Jul 2022
Response from Rosanna Toscani - Guest Relations on Jul 15, 2022
Dear Kelly, we are pleased to learn that you enjoyed your stay at our property and would like to thank you for sharing your impressions with us.

10/10 Excellent

Hayley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay for our honeymoon, staff were great. Multiple pools to relax at and lovely indoor outdoor facilities.
Stayed 4 nights in Jun 2022
Response from Rosanna Toscani - Guest Relations on Jun 30, 2022
Dear Hayley, thank you so much for your kind feedback. We are glad to hear that you enjoyed your stay and look forward to having you back soon.

10/10 Excellent

Jennifer, Renton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views was breathtaking! We enjoyed the amazing swimming pool very much! I will recommend everyone to come stay at this hotel
Stayed 2 nights in Jun 2022
Response from Rosanna Toscani - Guest Relations on Jun 28, 2022
Dear Jennifer, thank you very much for your kind feedback. We hope you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Rosanna Toscani - Guest Relations on Jun 28, 2022
Dear Guest, thank you very much for your kind feedback. We hope you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020