Exterior

Reviews of The St Regis Tianjin Hotel

5 out of 5
The St Regis Tianjin Hotel
158 Zhangzizhong Road, Heping District, Tianjin, Tianjin

Reviews

8.8

Excellent

Rating 10 - Excellent. 70 out of 120 reviews" "
Rating 8 - Good. 35 out of 120 reviews" "
Rating 6 - Okay. 8 out of 120 reviews" "
Rating 4 - Poor. 5 out of 120 reviews" "
Rating 2 - Terrible. 2 out of 120 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

XIANG YANG, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stella on Mar 26, 2024
Dear Value Guest, Thank you so much for taking your time to write your comments following your stay at The St. Regis Tianjin. I am so pleased to note that enjoy your entire stay with us. It is our pleasure to provide premium service for all of our guests; we look forward to welcoming you back again.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and attentive
Stayed 4 nights in Mar 2024
Response from Stella on Mar 26, 2024
Dear Value Guest, Thank you so much for taking your time to write your comments following your stay at The St. Regis Tianjin. I am so pleased to note that enjoy your entire stay with us. It is our pleasure to provide premium service for all of our guests; we look forward to welcoming you back again.

6/10 Okay

ZHUANGZHI

Stayed 2 nights in Jul 2023
Response from Stella on Jul 18, 2023
Dear guest, Warm greetings from The St.Regis Tianjin. Thank your for choosing our hotel. It is our pleasure to stay with you in The St.Regis Tianjin, and we will appreciate that you can share your advices to us. Looking forward to seeing you again.

10/10 Excellent

Yichen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly and helpful. The management team is among the best professional teams I met. Highly recommend place to stay In Tianjin
Stayed 23 nights in Aug 2022
Response from Stella on Jul 18, 2023
Dear guest, Warm greetings from The St.Regis Tianjin. Thank your for choosing our hotel. It is our pleasure to stay with you in The St.Regis Tianjin. Looking forward to seeing you again.

10/10 Excellent

WEIRAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Stella on May 31, 2021
Dear guest, Warm greetings from The St.Regis Tianjin. Thank you for your encourage. It is our pleasure to stay with you in The St.Regis Tianjin. Looking forward to seeing you again.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, room comfort
Please resolve the heating problem
Everything else is pretty normal and high-ended except that room temperature is not adjustable and so, the heat is really too hot.
Stayed 1 night in Jan 2020
Response from Lynne on Feb 7, 2020
Dear Guest, Warmest greetings from The St. Regis Tianjin and thank you very much for taking the time to share your valuable feedback. Our team is honored to receive your comment that you enjoyed your time with us. We are very much looking forward to welcome you back hopefully very soon. Stay exquisite!

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view
I was upgraded to a room with full view of the river. The room is big and gorgeous. Breakfast spread has a wide variety. I will be back to this hotel again when I’m back to Tianjin next time.”
Stayed 2 nights in Jan 2020
Response from Lynne on Jan 20, 2020
Dear Guest, Warmest greetings from The St. Regis Tianjin and thank you very much for taking the time to share your valuable feedback. Our team is honored to receive your comment that you enjoyed your time with us. We are very much looking forward to welcome you back hopefully very soon. Stay exquisite!

8/10 Good

THOMAS

Business traveller
Liked: Staff & service
good hotel but bad hot water supply
good location, big room, but the hot shower is bad. it takes 3-4 min to get the hot water!
Stayed 3 nights in Dec 2019
Response from Lynne on Dec 26, 2019
Dear Value Guest, Thank you for choosing our hotel and share your experience with us. Please accept our sincere apologies for the unpleasant experience. we will share your comment with our team and improve the service. We appreciate your valuable comments and hope to welcome you back to our hotel in the near future. Thank you.

4/10 Poor

Angie

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Disappointing Marriott Service
Been visiting the diff Marriott group hotels in the world, this place is mostdisappointing. Firstly my check in took quite a long while about at least 10-15mins wait with no pax in queue as there was only 2 counters in operation at the lobby. I was a Marriott Bonvoy member, but the priority lane was not effective. After entering the hotel room, found the toilet to be covered in thick dust. Housekeeper came and couldn’t comprehend why. He did one round of cleaning but still found more dust at other area in the toilet. I had to call housekeeping another time and left to go out. After returning, still found the toilet not clean up proper after. Locker was not working. Housekeeper assisted to change the whole locker. Shower room wall was dusty too, so can imagine standing in yucky dusty water when the shower water washed the dust off the wall. We went to the lounge to have some cocktail and whisky. But bartender was obviously not interested in making the drinks. Drinks were subpar. Starbucks Reserve in Tianjin served better and cheaper cocktail. Morning Buffet was in a mess. Waitress gave away our table to another group of pax and the cafe was not cleaned up promptly, hence we had to wait for an empty table with food on our hand. Asked for earl grey tea, but after a super long wait, I was given sweet red tea. Tried to change, but the waitresses don’t seem like they understood what is earl grey tea even thou I spoke in mandarin. Concierge service was good. Helpful staff.
Stayed 1 night in Nov 2019
Response from Lynne on Dec 10, 2019
Dear Value Guest, Thank you for choosing our hotel and share your experience with us. Please accept our sincere apologies for the unpleasant experience. We will share your comment with our team and improve the service. We appreciate your valuable comments and hope to welcome you back to our hotel in the near future. Thank you.

8/10 Good

Kwok Kau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Despite being proactive to have asked me if I had any special requests weeks before our arrival, it was disappointing the hotel could not provide the support pillow that was requested. Otherwise, evrything else was in order. A very pleasant location.
Stayed 3 nights in Nov 2019
Response from Lynne on Nov 12, 2019
Dear Guest, Warmest greetings from The St. Regis Tianjin and thank you very much for taking the time to share your valuable feedback. Our team is honored to receive your comment that you enjoyed your time with us. We are very much looking forward to welcome you back hopefully very soon. Stay exquisite!

10/10 Excellent

YIN FEI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Lynne on Nov 21, 2019
尊敬的客人,您好。感谢您与我们分享您的体验。您的支持是对我们最好的鼓舞,首善瑞吉,坐拥天津最美海河畔边;天津瑞吉金融街酒店为您精心安排一切,旨在打造愉悦而舒适的住宿体验。管家服务一直是瑞吉传承百年来最大的特色体验,旨在让客人拥有最珍贵的入住体验。期待您的再次莅临。瑞吉贴身管家服务,随时为您效劳。

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from Lynne on Oct 26, 2019
尊敬的客人,您好。感谢您与我们分享您的体验。您的支持是对我们最好的鼓舞,首善瑞吉,坐拥天津最美海河畔边;天津瑞吉金融街酒店为您精心安排一切,旨在打造愉悦而舒适的住宿体验。管家服务一直是瑞吉传承百年来最大的特色体验,旨在让客人拥有最珍贵的入住体验。期待您的再次莅临。瑞吉贴身管家服务,随时为您效劳。

10/10 Excellent

Johannes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location on the river
This is a fancy western hotel in a great location. 10 min Didi ride from the train station. There's nice walking along the river or in a shopping/pedestrian area across the street. The breakfast buffet is awesome. There's also a nice pool and gym. Our only disappointment was the bar in the evening offered very weak yet expensive cocktails.
Stayed 3 nights in Oct 2019
Response from Lynne on Oct 23, 2019
Dear Guest, Warmest greetings from The St. Regis Tianjin and thank you very much for taking the time to share your valuable feedback. Our team is honored to receive your comment that you enjoyed your time with us. We are very much looking forward to welcome you back hopefully very soon. Stay exquisite!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2019
Response from Lynne on Oct 23, 2019
尊敬的客人您好,感谢您提出的中肯评价。您所提到的问题我们已经反馈到了相关部门进行跟进,以期在未来能为您提供超过您预期的服务。再次感谢您光临天津瑞吉金融街酒店,并且鞭策我们继续改进和前行。

8/10 Good

Tang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Lynne on Oct 2, 2019
尊敬的客人,您好。感谢您与我们分享您的体验。您的支持是对我们最好的鼓舞,首善瑞吉,坐拥天津最美海河畔边;天津瑞吉金融街酒店为您精心安排一切,旨在打造愉悦而舒适的住宿体验。管家服务一直是瑞吉传承百年来最大的特色体验,旨在让客人拥有最珍贵的入住体验。期待您的再次莅临。瑞吉贴身管家服务,随时为您效劳。

8/10 Good

Derek

Business traveller
Liked: Cleanliness, staff & service, room comfort
Time for some renos...
Overall the hotel was quite pleasing. Staff were exceptionally helpful. Our floor (6th) had a terrible door in the common areas the entire time of our stay. Our room was comfortable and clean but looking a little threadbare around the edges. Same can be said for the common areas beyond the lobby.
Stayed 1 night in Sep 2019
Response from Lynne on Sep 26, 2019
Dear Guest, Warmest greetings from The St. Regis Tianjin and thank you very much for taking the time to share your valuable feedback. Our team is honored to receive your comment that you enjoyed your time with us. We are very much looking forward to welcome you back hopefully very soon. Stay exquisite

10/10 Excellent

Yiminna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This I should t be called St regis it’s a half star hotel. Food terrible, smells Lavery bad, shower clogged water, and for $200 dollars I wasted my money
Stayed 1 night in Aug 2019
Response from Lynne on Aug 12, 2019
Dear Value Guest, Thank you for choosing our hotel and share your experience with us. Please accept our sincere apologies for the unpleasant experience. We will share your comment with our team and improve the service. We appreciate your valuable comments and hope to welcome you back to our hotel in the near future. Thank you.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Lynne on Jul 15, 2019
Dear Value Guest, Thank you so much for taking your time to write your comments following your stay at The St. Regis Tianjin. I am so pleased to note that enjoy your entire stay with us. It is our pleasure to provide premium service for all of our guests; we look forward to welcoming you back again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The St Regis Tianjin is a stunningly beautiful building, right on the riverfront downtown. Full of beautiful new buildings. The waterfront is also very clean and an excellent spot for a walk along the river or to the Italian bridge and area. Also boat rides are nearby.
Stayed 2 nights in Jun 2019
Response from Lynne on Jul 15, 2019
Dear Value Guest, Thank you so much for taking your time to write your comments following your stay at The St. Regis Tianjin. I am so pleased to note that enjoy your entire stay with us. It is our pleasure to provide premium service for all of our guests; we look forward to welcoming you back again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are nice, only the showering water was bit cold.
Stayed 1 night in Jan 2019
Response from laura zhu on Jan 26, 2019
Dear Value Guest, Thank you for choosing our hotel and share your experience with us. Please accept our sincere apologies for the unpleasant experiences you had during your last stay. I was really disappointed to read your thoughts on the burger issue and we will share the comment with our team. We appreciate your valuable comments and hope to welcome you back to our hotel in the near future. Thank you.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and located right on the river. The staff could not have been more pleasant and helpful. The rooms were very well appointed with great bathrooms. The gym was well equipped and in good condition. The pool looked great but did not get a chance to use it. The breakfast area was laid out very well and they have quite a lot of decoration which is a nice touch. The only small negative for me was their white wine selection was not great but I know it is not easy to get much selection of white wine in a lot of cities in China so it did not detract from our visit. I will definitely stay their next time I visit Tianjin.
Stayed 2 nights in Jan 2019
Response from Laura Zhu on Jan 26, 2019
Dear Value Guest, Thank you for choosing our hotel and share your experience with us. Please accept our sincere apologies for the unpleasant experience. we will share your comment with our team and improve the service. We appreciate your valuable comments and hope to welcome you back to our hotel in the near future. Thank you.

6/10 Okay

Sylvia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Laura Zhu on Jan 26, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will for sure return
Wonderful hotel to stay. Nice facility and central location. Walking distance to many places and walking along the river a pleasure. Breakfast was excellent.
Stayed 1 night in Oct 2018
Response from Liza Zhang on Nov 5, 2018
Dear Guest, Warmest greetings from The St. Regis Tianjin and thank you very much for taking the time to share your valuable feedback. Our team is honoured to receive your comment that you enjoyed your time with us. We are very much looking forward to welcome you back hopefully very soon. Stay exquisite!

10/10 Excellent

ZeeOne, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was great with many choices available. We enjoyed the comfortable beds and room. We felt that we were well taken care of by the staff. Excellent hotel!
Stayed 2 nights in Sep 2018
Response from Laura Zhu on Oct 2, 2018
Dear Value Guest, Thank you so much for taking your time to write your comments following your stay at The St. Regis Tianjin. I am so pleased to note that enjoy your entire stay with us. It is our pleasure to provide premium service for all of our guests; we look forward to welcoming you back again.

10/10 Excellent

Sie Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Laura Zhu on Sep 25, 2018
Dear Value Guest, Thank you so much for taking your time to write your comments following your stay at The St. Regis Tianjin. I am so pleased to note that enjoy your entire stay with us. It is our pleasure to provide premium service for all of our guests; we look forward to welcoming you back again.

6/10 Okay

Julian, Miami , FL

Liked: Cleanliness, staff & service, room comfort
Property is pretty good. Only big issue we found is that there is no club floor or club rooms.
Stayed 1 night in Aug 2018
Response from Laura Zhu on Aug 16, 2018
I would like to take this opportunity and sincerely thank you for the amazing review you have shared within the community. It is a great compliment to read about the fantastic service you received in our hotel. And in particular it is amazing to read about my team members and how great and serious they take hospitality service. The genuine care of our valued customers is our number one priority. Thanks for staying with us and I hope to welcome you back in the future.

10/10 Excellent

Edgar, Indianapolis, Indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
an outstanding hotel
I saw St. Regis on road across the river a couple of years ago, and I was immediately attracted. This year, I had a chance to visit Tianjin again, so I decided to stay for a couple of nights. I am glad it did not betray my expectation. The room is super large with great comfort. The staff were courteous and very helpful. A gentleman sent to our room the converter my wife desperately needed to get to her company business on her computer. Then the gentleman gave each of us a cup of coffee as a courtesy. The unexpected kindness was heartwarming. We enjoyed different kinds of food from the indoor mall and outdoor vendors directly across the street. We also enjoyed the beautiful view of the river directly behind the hotel, which is a few minutes away from the railway station to easily get to Beijing in 35 minutes and elsewhere. I would stay there again the next time I visit Tianjin.
Stayed 2 nights in Jun 2018
Response from Laura Zhu on Jul 6, 2018
I would like to take this opportunity and sincerely thank you for the amazing review you have shared within the community. It is a great compliment to read about the fantastic service you received in our hotel. And in particular it is amazing to read about my team members and how great and serious they take hospitality service. The genuine care of our valued customers is our number one priority. Thanks for staying with us and I hope to welcome you back in the future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Shocking to see people smoking in the lift. Lift key card not responsive doesn’t trigger floor button until many attempts.
Stayed 1 night in Jun 2018
Response from laura zhu on Jun 25, 2018
Dear Value Guest, Thank you for choosing our hotel and share your experience with us. Please accept our sincere apologies for the unpleasant experiences you had during your last stay. I was really disappointed to read your thoughts on the burger issue and we will share the comment with our team. We appreciate your valuable comments and hope to welcome you back to our hotel in the near future. Thank you.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a romantic getaway
I decided to treat my girlfriend with a stunning hotel and by far this was a great choice Everything from the reception staff to the restaurant personnel. The pool was amazing and a great gym.
Stayed 2 nights in Jun 2018
Response from Laura Zhu on Jun 11, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Xiaoxin

Liked: Cleanliness, staff & service, room comfort
Response from Laura Zhu on May 2, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last night in Tianjin
I checked in for my last night in Tianjin. OMG this place was amazing. The rain shower head in the bathroom I stayed in for 15 minutes just to finally be clean as well as clear out the sinus. Happy hour was very good and the patio was amazing right along the canal. Breakfast the next morning was very good. I was waiting on my driver and the staff kept asking f they could help,me or if I needed anything. Overall this hotel exceeded expectations and I highly recommend when in Tianjin.
Stayed 1 night in Sep 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from laura zhu on Jun 25, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from laura zhu on Jun 25, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from laura zhu on Jun 25, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from laura zhu on Jun 25, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Qing Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality room, food and service
Very good hotel. Service was good and room fine. Asian, US and Continental buffet breakfast was also good. Had not stayed at Starwood Hotel for more than a year so all reward points were lost. Not fault of hotel but was not informed by Starwood that points would be forfeited so quickly.
Response from laura zhu on Jun 25, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Jinghui, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to stay
Great location, Excellent condition, Great Service.
Response from laura zhu on Jun 25, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

atwater5122, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Great Facility, Great Service
We stayed at this hotel for only one night during the Chinese New Year holiday. The location of the hotel is right next to a pedestrian only shopping street and across the street to a posh shopping mall, Riverside 66. The beautiful thing is, right in the mall, there is a Starbucks, a Blue Frog, and a Charme Hong Kong restaurant next to each other, all my favorites. The hotel staff was very friendly and helpful. The first room we got was on a non smoking floor but the room had a strong cigarette smell when we walked in and we asked for a different room. They did not argue or try to persuade us not doing so and gave us anther room when we returened at night.
Response from laura zhu on Jun 25, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Louise, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
A gorgeous hotel, excellent staff and service, fabulous breakfast and great area. An absolute delight.
Response from laura zhu on Jun 25, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from laura zhu on Jun 25, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Ed, Pacific Grove, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing but 5-star
The location of the hotel alongside the river is exceeded by the impressive structure and helpful staff. The room was spacious with all amenities. Great shopping at adjacent Riverside 66 mall. The night view was fantastic. Italian town is quite close
Streetside view
Hotel fountain in front of name
View from bridge of hotel
Response from laura zhu on Jun 25, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge room size
Great room size, huge space! Opposite to a top mall with many restaurants. Senic river side location
Response from laura zhu on Jun 25, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Response from laura zhu on Jun 25, 2018
Dear Value Guest, Thank you for choosing our hotel and share your experience with us. Please accept our sincere apologies for the unpleasant experiences you had during your last stay. I was really disappointed to read your thoughts on the burger issue and we will share the comment with our team. We appreciate your valuable comments and hope to welcome you back to our hotel in the near future. Thank you.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from laura zhu on Jun 25, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Mary catherine, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury rooms with friendly and well trained staff.
Comfortably and relaxing hotel with great staff who spoke very good English.
Response from laura zhu on Jun 25, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and will come back
Very convenient location - by the river and right opposite the largest mall Riverside 66 which means easy access to food shopping and taxi. Nice old-school luxury hotel with big rooms. I would recommend this to others visiting Tianjin.
Response from laura zhu on Jun 25, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Shandy Snowie, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, Not delicious breakfast.
This hotel provides great service to customers. However, I had a breakfast buffet, it was overpriced and not delicious at all. The American buffet was lacking and the Chinese food doesn't taste as good as the buffet restaurant in other hotels.
Response from laura zhu on Jun 25, 2018
Dear Value Guest, Thank you for choosing our hotel and share your experience with us. Please accept our sincere apologies for the unpleasant experiences you had during your last stay. I was really disappointed to read your thoughts on the burger issue and we will share the comment with our team. We appreciate your valuable comments and hope to welcome you back to our hotel in the near future. Thank you.

10/10 Excellent

Nicholas, Altrincham UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tianjin city
Arrived at midnight after a mammoth journey, efficient check in warm staff, stayed for four nights lovely hotel but the city has little to see and do so check out the pool and enjoy the breakfast, they also do a fairly good burger but due to the meat scandal can't vouch for the ingredients. Lovely hotel would definitely return as and when I go back to Tianjin.
Response from laura zhu on Jun 25, 2018
관광하기에 편리한 위치임에는 틀림이 없으나 택시로 진입하기에 진입로가 수백 미터 우회하게 됨. 강가로 바로 나가지 못하고 정문으로 돌아 나가야 함. 화장실 변기에 생긴 얼룩은 좋지않은 인상을 줌. 그래도 아침부페는 흠잡을데 없었으며, 홍차와 커피가 좋았음. 수영장과 스파가 기대보다 훌륭했고(별 기대가 없었기에), 예약된 방보다 좋은 전망의 방을 배정해 주었음. 원하는 곳의 직원들이 모두 영어에 능숙하여 의사소통에 지장없음.

10/10 Excellent

Weesdom, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The building looks like a mini La Defense from Paris. Good location and great river views
Response from laura zhu on Jun 25, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!