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Reviews of pentahotel Eisenach

pentahotel Eisenach
Weinbergstrasse 5, Eisenach, TH

Reviews

8.4

Very good

Rating 10 - Excellent. 117 out of 303 reviews" "
Rating 8 - Good. 139 out of 303 reviews" "
Rating 6 - Okay. 39 out of 303 reviews" "
Rating 4 - Poor. 5 out of 303 reviews" "
Rating 2 - Terrible. 3 out of 303 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay here again
Stayed 2 nights in Sep 2023
Response from Front Office on Oct 7, 2023
Dear GuestThank you very much for your lovely feedback. We are happy to read that you fully enjoyed your stay with us and it is my pleasure to forward your compliments to the whole staff.We hope to see you soon again in one of our cool & trendy hotels.Have a brilliant day and kindest regards,Pentahotel EisenachGuest Relations Service

10/10 Excellent

Marshall

Stayed 1 night in Sep 2022
Response from Front Office on Sep 18, 2022
Dear GuestThank you very much for your lovely feedback. We are happy to read that you fully enjoyed your stay with us and it is my pleasure to forward your compliments to the whole staff.We hope to see you soon again in one of our cool & trendy hotels.Have a brilliant day and kindest regards,Pentahotel EisenachGuest Relations Service

8/10 Good

Mitzi

Stayed 1 night in Aug 2022
Response from Front Office on Aug 8, 2022
Sehr geehrter Gast Wir freuen uns, dass Ihnen der Aufenthalt in unserem Haus gefallen hat und bedanken uns für Ihre Bewertung. Mit freundlichen Grüßen Ihr Team vom Pentahotel Eisenach

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Front Office on Jul 23, 2022
Vielen Dank für Ihr Feedback.

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was amazing, food was great.
Stayed 1 night in Jan 2022
Response from Hotelmanagement on Jan 24, 2022
Dear Guest Thank you very much for your lovely feedback. We are happy to read that you fully enjoyed your stay with us and it is my pleasure to forward your compliments to the whole staff. We hope to see you soon again in one of our cool & trendy hotels. Have a brilliant day and kindest regards, Pentahotel Eisenach Guest Relations Service

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Bestes Hotel in der Umgebung. Ich komme immer wieder gerne ins Penta! Moderne Ausstattung, super Personal. Alles bestens.
Stayed 2 nights in Dec 2021
Response from Front Office on Dec 19, 2021
Sehr geehrter Gast Wir danken Ihnen für Ihren Besuch bei uns und das damit verbundene Interesse. Ihre positive Bewertung zeigt, dass Sie sich bei uns rundum wohlgefühlt haben. Genau dafür steht penta! Ein junges und dynamisches Hotelkonzept mit viel Charme und Liebe zum Detail. Herzliche Grüße aus Eisenach und auf ein Wiedersehen Pentahotel Eisenach Guest Relations Service

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple QT
The room was very clean, and the view was spectacular. The staff and wait staff were so very hospitable. Get the breakfast as well; definitely worth it!
Stayed 2 nights in Sep 2020
Response from Front Office on Sep 23, 2020
Dear Guest Thank you very much your lovely feedback. We are happy to read that you fully enjoyed your stay with us and it is my pleasure to forward your compliments to the whole staff. We hope to see you soon again in one of our cool and trendy hotels. Have a brilliant day and kindest regards, Pentahotel Eisenach Guest Relations Service

6/10 Okay

Sunny, San diego

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Ok hotel for night stay! Rooms are very small and not super clean
Stayed 1 night in Jul 2020
Response from Guest Relations Service on Jul 6, 2020
Dear Guest Thank you very much for your feedback. We hope to see you soon again in one of our cool and trendy hotels. Have a brilliant day and kindest regards, Pentahotel Eisenach Guest Relations Service

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable basic hotel w/restaurant
Parking was crowded. Parked at bottom of steep hill. Excellent cheerful staff spoke English. Schnitzel and beer goog in restaurant. No English TV. No easy chair ion room.
Stayed 1 night in Oct 2019
Response from Front Office on Nov 21, 2019
Sehr geehrter Gast Wir freuen uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten. Wir hoffen, Sie bald wieder bei uns willkommen heißen zu dürfen. Mit freundlichen Grüßen Ihr Team vom Pentahotel Eisenach

8/10 Good

Craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, could use upgraded bedding.
Wonderful staff! Good food! Nice location. Quiet hotel and area. A few things worth noting: Like many hotels in Europe, no air condition and no fan in the room. Bedding doesn’t include a cover sheet, only a heavy comforter. Lighting in bathroom is inadequate and on a short timer. Other than this, the room was clean and comfortable
Stayed 2 nights in Sep 2019
Response from Front Office on Sep 10, 2019
Dear Guest, Thank you very much your feedback. We hope to see you soon again in one of our coll and trendy hotels. Have a brilliant day and kindest regards, Pentahotel Eisenach Guest Relations Service

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very comfortable and clean. Pillows were soft and bed firm. Bathroom was clean and comfy. Nice tub..
Stayed 1 night in Jan 2019
Response from pentahotel eisenach on Jan 27, 2019
Dear Guest, Thank you very much your lovely feedback. We are happy to read that you fully enjoyed your stay with us and it is my pleasure to forward your compliments to the whole staff. We hope to see you soon again in one of our cool & trendy hotels. Have a brilliant day and kindest regards, pentahotel Eisenach Guest Relations Service

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Clean Friendly Hotel. Recommended
Awesome hotel. Modern and fun. The staff are so friendly, I always stay here when I visit Eisenach. Recommended
Stayed 5 nights in Nov 2018
Response from Pierre Maurice Kürger on Dec 2, 2018
Dear Ben, we are delighted that you enjoyed your stay with us. Thank you for taking time to review our hotel. We hope to see you soon again in one of our cool & trendy hotels. Best regards Pierre Maurice Krüger Guest Service Agent

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2018
Response from N. Quendt on Dec 9, 2018
Sehr geehrter Gast, wir freuen uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten. Wir hoffen, Sie bald wieder bei uns willkommen heißen zu dürfen. Herzliche Grüße, pentahotel Eisenach Guest Relations Service

4/10 Poor

Rl, Venice

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
No ac and party bus comes back at 1130 from town only to party and smoke more very noisy until 1230-1 am
Stayed 2 nights in May 2018
Response from CG on Jun 5, 2018
Dear Guest, Thank you for taking time to review our hotel. We do regret that we could not fulfil you expectations. Still, we hope to see you soon again in one of our hotels. Best regards, Pentahotel Eisenach Guest Relations Service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice View
Very far from Eisenach but a nice place up on the hill. Great view at sunrise!
Stayed 1 night in Nov 2017
Dear Guest, we are delighted that you enjoyed your stay with us. Thank you for taking time to review our hotel. We hope to see you soon again in one of our cool & trendy hotels. Best regards, Claudia Groth Guest Service Agent

8/10 Good

Ghiath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Feb 2, 2017
Sehr geehrter Gast, wir freuen uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten. Wir hoffen, Sie bald wieder bei uns willkommen heißen zu dürfen. Mit freundlichen Grüßen Madeline Flügel Guest Service Agent

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Jan 13, 2017
Sehr geehrter Gast,vielen Dank für Ihre tolle Bewertung. Wir freuen uns, dass Ihnen der Aufenthalt bei uns so gut gefallen hat und Sie mit allem rundum zufrieden waren. Solch ein tolles Feedback ist Lob und Ansporn zugleich für unsere tägliche Arbeit. Wir hoffen, Sie recht bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen/ Best regards Christiane Rauer Operations Manager

4/10 Poor

Ken, F

Liked: Cleanliness, staff & service
Disliked: Room comfort
Noisy room with no air conditioning
Due to lack of air conditioning we left balcony door open to cool room. Result is we heard lots of noise, e.g. loud talking and trains. Early morning we could hear a guest using the walking machine in the fitness room. Very uncomfortable pillows were provided. Not even a slightly firm pillow is provided.
Response from Christian Kessler on Sep 8, 2016
Dear Guest, It is with sincere regret that we note your dissatisfaction with our service and facilities. The experience you described causes us deep concern and we have discussed your input and will strive to improve the quality of our service. Please accept our apologies for your less than perfect experience during your stay with us. Thank you once again for your valuable feedback, and we do hope you will give us an opportunity to welcome you back. Christian Keßler Regional General Manager pentahote Kassel & Eisenach

8/10 Good

Huffs

Liked: Cleanliness, staff & service, room comfort
Nice hotel
A nice hotel but not near anything. It's good for a night stay.

10/10 Excellent

Spencer, Heidelberg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, decent location, needs coffee pot.
The hotel is situated up on a rather steep hill and it is a short walk down to the closest bus stop. We drove so this didn't impact us. The hilltop location provides a very nice backdrop for the building. Our room had a nice little balcony (that doubled as a fridge because it was winter and there was not a fridge in the room, but that is common in Germany). The desk staff were very friendly and efficient. We did not eat at the restaurant or bar but they both looked very modern and accommodating. The city center of Eisenach is a few minutes drive away but is well worth the trip. The only real negatives we found at this hotel were the lack of coffee pot/hot water kettle or other way to make coffee in the room and the lack of a room fridge, but we expected not to have a fridge. Overall, we would absolutely stay here again.
Response from General Manager on Dec 3, 2016
Dear Guest We are delighted that you enjoyed your stay with us. Thank you for taking time to review our hotel. We hope to see you soon again in one of our cool & trendy hotels. Best regards yours pentahotel Eisenach team

10/10 Excellent

Stuart, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over Great
Overall very good. Staff were very friendly & helpful. Wifi is only available to connect to 1 device which is a problem if you have a laptop and phone (as many people do). Also the radiator pipes were noisy (I'm a light sleeper) so I moved rooms after the first night. Staff and food were great.
Response from General Manager on Jan 13, 2017
Dear Guest, we are delighted that you enjoyed your stay with us. Thank you for taking time to review our hotel. We hope to see you soon again in one of our cool & trendy hotels. Mit freundlichen Grüßen/ Best regards Christiane Rauer Operations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
This was a very nice hotel. It seems to cater to business travelers but worked fine for our stay in Eisenach visiting friends. The front desk clerks spoke English which was helpful.

10/10 Excellent

Ivan, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view and relax
The view is excellent, inside room is modern and comfortable. The restaurant and bar is prefect. pool table and gym idea is good!

8/10 Good

WJK, Mid Atlantic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near public transportation.
It was a little difficult to find, the staff had limited English language ability, but were able to communicate needed information.

8/10 Good

William, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business type hotel
The hotel location is good if you have a car and want to be near the Opel factory. It's not near the tourist sites. It's a good hotel with all the expected things like a good breakfast included in the room rate. The fitness center was closed for renovation (bummer). For the price I was pleased overall. It's not particularly charming or romantic--suitable mostly for single business travelers.

8/10 Good

Liz & Arthur, Cambridgeshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pentahotel Eisenach
Only one night during road trip, found hotel very pleasant & excellent breakfast.

6/10 Okay

elfriede, vancouver,canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room charge
We could not charge an item from the bar(right beside front desk) to our room. Cash or credit card when served. It is the first time in all my travels, very inconvenient ......

8/10 Good

A. Gueiros, Wassenaar, Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel
We had no problems at the hotel. Clean room, good service and good location.

10/10 Excellent

Chris Italiano, New Brighton, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, fun hotel
This was my first stay at a pentahotel, and I would stay there again. The lobby and restaurant were welcoming and inviting, and the room was clean and well maintained. This hotel has a small balcony on each room - this was both a nice and an unexpected feature. We also had dinner at the restaurant with our 2 year-old toddler - the food was good, and the staff was accommodating. The location isn't really convenient for sight-seeing in Eisenach, but it was not difficult to travel into town by car.

8/10 Good

R B, Idaho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for the Money
Room was comfortable and clean. Breakfast is a bit expensive but this is typical for Europe. Internet is also not included.

8/10 Good

John, Wimbledon, London Borough of Merton, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great mid-point stop off in Germany
Hotel is in a great location on the edge of town (so plenty of parking) and Eisenach is great place to stop if you're crossing Germany. Hotel staff are great and friendly, the breakfast spread is good and the hotel is clean with some funky touches (the Anatomicals wash bags in the rooms are super). I only rate it 4 overall as they charge extra for the Wifi and there isn't a swimming pool. Despite the trendy appearance of Penta hotels they are very accommodating for children.

6/10 Okay

Annie, WA

Liked: Cleanliness, staff & service, property conditions & facilities
Overpriced for Being So Far From Town
The hotel is clean, and the staff do a good job with both German and English. That said, it was disappointing that the hotel didn't offer free wi-fi, a shuttle into town (it is a 10 euro cab ride one-way to the town of Eisenach), or appropriate accommodations for three guests (we had two twin beds). I also felt that while the food at the hotel restaurant was tasty, it was overpriced; a sandwich with fries was about 15 euros, and the breakfast buffet was almost 20 euro per person. We didn't have a bad experience at this hotel, but if I go to Eisenach again, I will try to book someplace in town. Not having a car at this hotel made us feel stranded.

10/10 Excellent

S. Urfer, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, but a little out of town
This is a new hotel in excellent condition, with great facilities and a nice restaurant/bar on the ground floor. It is a little bit out of town, but the taxi ride to and from Eisenach (town center or train station) is only about 12 Euros. Forget about public transport though, way too spaced-out a schedule. Staff are friendly and very helpful. The rooms are American-style big hotel rooms, with flat-screen TV, nice big beds, marble-plated bathrooms with rain shower heads. Internet access via WiFi works well, but is too costly at over 5 Euros per day. The free bottle of water is a nice touch, and drinks at the bar are competitively priced (lose the elderberry tonic in the Gin and Tonics though, that stuff is nasty). Same goes for the bar and dinner menu (try the carpaccio). Overall, this hotel is an excellent value for your money. Definitely recommended, would use again.

10/10 Excellent

Bonnie, Eisenach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eisenach
It was great

10/10 Excellent

John, Wimbledon, London Borough of Merton, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great mid-point stop off the motorway
Good location for traveling across Germany, plenty of parking, decent sized rooms, nice breakfast buffet, good bathrooms (love the Anotomicals toiletries they supply). Only needs a swimming pool :) Friendly English speaking staff. Decor is quite cool too. Wake up and get a view of the Opel car factory that's surrounded by forests (if you're into the Germany manufacturing scene).
View from balcony
The Opel car factory and forests

6/10 Okay

Ellie, S.A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Penta Hotel OUTSIDE Eisenach
THe hotel was fine despite being almost devoid of tourist information .Considering its distance from the town, a good local map is essential for visitors.The bus service is infrequent and still a good hike away. Seemed geared to business conferences rather than the individual traveller.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price
This hotel is very nice. It has a fun decor including disco balls for the lights in the lobby. It is a bit difficult to get to, but for the price and amenities it is very nice. My husband and I had a great time while there. Beautiful view of Wartburg castle from room too!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Not bad, but not cheap - must have tolerance for kitsch
Pros: very clean. Desk staff reasonably friendly. Beds OK for comfort at this price. Has balconies, if small, for practically every room. Cons: Breakfast (14 euros) not included in price, but it's very hard to find cheaper in town when nothing's open until 10 AM on a Sunday. Need a car to reach Eisenach or the Wartburg, as this hotel is not on a bus line. Parking often full at night. Laughs: Feels like a 21st century update on 1970s kitsch in colors, furniture, frills and lighting. Front door window and hallways have a fascination for disco balls that turn on at night. Definitely not a quaint German hotel. ;-)

10/10 Excellent

Iain, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable modern hotel
from the first experience at checkin it was a great hotel.comfortable room with good bed and well appointed bathroom.We did look at the fitness room out of interest...we are fanatics but not on this trip...unremarkable.We would go back

8/10 Good

Richard, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outside of city
Personally I like that this hotel is outside of downtown Eisenach. It is near the Opel plant, but also near a beautiful small town and river, great for bike riding, joging, or walking.

8/10 Good

Bettina

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zimmer und Bett sowie Frühstück super, Hundeunterkunft viel zu teuer mit 20€ pro Nacht !! obwohl Zimmer doch nur 2x grob gereinigt wurde
Stayed 7 nights in Mar 2024
Response from Pentateam Eisenach on Mar 26, 2024
Sehr geehrte Bettina,wir danken Ihnen für Ihren Kommentar.Es freut uns sehr zu hören, dass Sie das Zimmer, das Bett sowie unser Frühstück als herausragend empfunden haben. Wir bemühen uns stets, unseren Gästen einen angenehmen Aufenthalt zu bieten, und es ist schön zu wissen, dass wir dies bei Ihnen erreichen konnten. Bezüglich der Kosten für die Unterbringung von Hunden möchten wir darauf hinweisen, dass dieser Preis nicht nur die zusätzliche Reinigung abdeckt, sondern auch sicherstellt, dass wir weiterhin ein haustierfreundliches Hotel bleiben können, in dem sich alle Gäste wohlfühlen. Wir bedauern, dass Sie den Eindruck hatten, die Reinigung sei nicht ausreichend gewesen und möchten versichern, dass Sauberkeit in unserem Haus höchste Priorität hat.Wir würden uns sehr freuen, Sie in Zukunft wieder bei uns als Gast begrüßen zu dürfen!Mit freundlichen Grüßen,Pentateam Eisenach

8/10 Good

Brenda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Wunderschön gelegenes Hotel am Waldrand mit Blick auf das Opel-Werk welches sehr Modern/ Hip eingerichtet ist, mit überaus freundlichem Personal. Erst das Negative. Leider war unser Bad nicht sauber, Toilette unterm Toilettendeckel waren unsauber. In unserem Waschbecken war ein Riss der vom Abfluss bis zum oberen Ende ging. Die Fliesen in der Badewannendusche hatten Fugen Schimmel und dessen Abfluss war ekelig. Zimmer hat beim rein gehen bereits etwas gestunken/ gemüffelt, wahrscheinlich durch den Teppichboden, der geruch ging durch lüften leider nicht weg. Nun das Positive. Betten waren sauber, auch unter den Laken. Tisch war gereinigt, Fernseher hatte keinen Staub darauf Sitzen. Spiegel waren Fett Streifen-frei. Alle Knöpfe (Lichtschalter, Heizungstermostat, Fernbedienung) funktionierten ohne Probleme und waren sauber. Getränke am Abend/ Cocktails waren Vorzüglich. Frühstücksbuffet war vielseitig und Lecker. Wir waren nur eine Nacht dort und hatten trotzdem sehr viel Spaß in Eisenach. Das überaus freundliche Personal hat unsere Zeit sehr verschönert. Wieder liebend gerne.
Stayed 1 night in Jan 2024
Response from Pentateam Eisenach on Feb 13, 2024
Sehr geehrte Brenda,haben Sie vielen Dank für Ihren Kommentar zu unserem Hotel Pentahotel Eisenach.Es freut uns sehr, dass Sie unsere sauberen Betten und das gereinigte Zimmer hervorheben, sowie die Qualität unserer Getränke und das vielfältige Frühstücksbuffet genießen konnten. Wir möchten uns bei Ihnen für die genannten Unannehmlichkeiten im Bad entschuldigen. In unserem Haus legen wir großen Wert auf Sauberkeit und die Zufriedenheit unserer Gäste, daher nehmen wir Ihr Feedback ernst und werden die genannten Punkte intern aufmerksam prüfen. Ihr Lob über unser freundliches Personal und das positive Erlebnis während Ihres Aufenthalts in Eisenach ehrt uns besonders.Hoffentlich hatten Sie noch eine schöne Heimreise und besuchen uns auch in der Zukunft wieder.Freundliche Grüße und alles Gute,Pentateam Eisenach

10/10 Excellent

Ines

Liked: Cleanliness, staff & service, amenities
Sehr schönes, sauberes Hotel und Zimmer!
Stayed 1 night in Feb 2024
Response from Pentateam Eisenach on Feb 4, 2024
Liebe Ines,haben Sie vielen Dank für Ihre ausführliche und nette Bewertung unseres Hotels.Es freut uns sehr zu hören, dass Sie sowohl die Sauberkeit Ihres Zimmers als auch unseren Service und die Zimmerausstattung zu 100% positiv bewertet haben. Unser Team ist stets bemüht, mit unseren modern gestalteten Räumen und dem aufmerksamen Service für ein angenehmes Erlebnis zu sorgen.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Pentateam Eisenach

2/10 Terrible

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities
Frühstück 20 € unverschämt zimmerpreise zu teuer Wo soll das noch hinführen wenn man für ein Zimmer für 3 Übernachtungen mit Frühstück über vierhundert € bezahlen muss vor einem halben Jahr hat das nicht mal 300€ gekostet Mit freundlichen Grüßen Edmund Lang
Stayed 2 nights in Nov 2023
Response from Pentateam Eisenach on Dec 4, 2023
Sehr geehrter Edmund,vielen Dank für Ihre Bewertung.Es freut uns zu hören, dass Sie mit der Sauberkeit des Zimmers und dem Zustand des Hotels zufrieden waren.Wir bedauern, dass Sie den Preis für das Frühstück als zu hoch empfunden haben. Unser Frühstücksbuffet bietet eine große Auswahl, inklusive Vollwertoptionen und amerikanischen Speisen, um einen optimalen Start in den Tag zu gewährleisten. Wir verstehen auch Ihre Anmerkungen zu den Zimmerpreisen. Bitte beachten Sie, dass unsere Preise je nach Verfügbarkeit und Zeitraum variieren können.Wir würden uns freuen, Sie wieder bei uns willkommen heißen zu dürfen und Ihnen vielleicht unser Freunde-Programm vorstellen zu können, das Ihnen Rabatte auf Zimmer und Verpflegung bietet.Mit freundlichen Grüßen,Pentateam Eisenach

10/10 Excellent

Carsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flot og specielt hotel med super hyggelig indretning. Fantastisk morgenbuffet! Fint for familier med større børn. Der var bordfodbold, dart og poolbord. Fin beliggenhed, selvom det er uden for bymidten.Dejlig udsigt.
Stayed 2 nights in Oct 2023
Response from Pentateam Eisenach on Oct 19, 2023
Kære Carsten,Tak for din anmeldelse og for at vælge vores hotel til dit ophold.Vi er glade for at høre, at du nød vores hyggelige indretning og fantastiske morgenbuffet. Vi sætter pris på din anerkendelse af vores beliggenhed og den smukke udsigt over området.Vi håber, at du og din familie vil besøge os igen i fremtiden for at nyde endnu en afslappende oplevelse og udforske de mange attraktioner i nærheden.Vi håber selvfølgelig på at kunne få lov at byde jer velkommen tilbage næste gang, I besøger .Pentateam Eisenach

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from pentahotel Eisenach on Oct 4, 2023
Sehr geehrter GastWir freuen uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten. Wir hoffen, Sie bald wieder bei uns willkommen heißen zu dürfen.Herzliche Grüße,Pentahotel EisenachGuest Relations Service

8/10 Good

Petra van, Zaandam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zeer vriendelijk personeel en prima ontbijt-en avondbuffet. Het weekend was erg druk met gasten. De omgeving is fantastisch zeker als je van wandelen houd.
Stayed 3 nights in Sep 2023
Response from pentahotel Eisenach on Oct 4, 2023
Dear GuestThank you very much for your lovely feedback. We are happy to read that you fully enjoyed your stay with us and it is my pleasure to forward your compliments to the whole staff.We hope to see you soon again in one of our cool & trendy hotels.Have a brilliant day and kindest regards,Pentahotel EisenachGuest Relations Service

6/10 Okay

Nils

Business traveller
Liked: Staff & service
Nettes Personal!
Soweit ok und nette Mitarbeiter an der Rezeption. Der Preis ist zu hoch für diese Kategorie von Zimmern bzw. Hotel, war aber auch nahezu komplett ausgebucht und daher hatte ich wohl den „Restposten“ als Zimmer. Aber wie gesagt, alles soweit in Ordnung.
Stayed 1 night in Sep 2023
Response from pentahotel Eisenach on Oct 4, 2023
Sehr geehrter GastWir freuen uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten. Wir hoffen, Sie bald wieder bei uns willkommen heißen zu dürfen.Herzliche Grüße,Pentahotel EisenachGuest Relations Service

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Alles super
Stayed 2 nights in Sep 2023
Response from pentahotel Eisenach on Oct 4, 2023
Sehr geehrter GastWir freuen uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten. Wir hoffen, Sie bald wieder bei uns willkommen heißen zu dürfen.Herzliche Grüße,Pentahotel EisenachGuest Relations Service