Exterior

Reviews of Best Western Hotel Jena

4 out of 5
Best Western Hotel Jena
Rudolstädter Straße 82, Jena, TH

Reviews

7.8

Good

Rating 10 - Excellent. 62 out of 248 reviews" "
Rating 8 - Good. 114 out of 248 reviews" "
Rating 6 - Okay. 51 out of 248 reviews" "
Rating 4 - Poor. 18 out of 248 reviews" "
Rating 2 - Terrible. 3 out of 248 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great hotel—easy to book, flexible check in, generous amenities
Stayed 1 night in Jul 2023
Response from Rezeption on Aug 8, 2023
Dear guest,thank you for taking the time to rate our hotel. We are very pleased to know that you enjoyed your stay in our hotel. We are looking forward to your next visit.Best regardsYour Best Western team

8/10 Good

Gavin, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In Jena for business, and this property was recommended. Clean, modern ammenties, restaurant and bar on-site. Other businesses are a bit of hike, but if driving this is very convenient hotel with plenty of free parking.
Response from Rezeption on Jan 23, 2023
Dear guest,thank you for taking the time to rate our hotel. We are very pleased to know that you enjoyed your stay in our hotel. We are looking forward to your next visit.Kind regardsYour Best Western team

10/10 Excellent

Sean, Austin

Stayed 1 night in Dec 2022

6/10 Okay

David

Travelled with family
Liked: Staff & service
No problems
This is a big friendly cheap hotel, it is a little dated but we were travelling and needed a one night stay for which it was perfect - it is conveniently located only a few minutes from the autobahn
Stayed 1 night in Dec 2021
Response from Rezeption on Dec 14, 2021
Dear guest, thank you for taking the time to rate our hotel. We are very pleased to know that you enjoyed your stay in our house. We are looking forward to your next visit. Kind regards Your Best Western team

8/10 Good

CLAUDIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Rezeption on Oct 8, 2021
Sehr geehrter Gast, danke, dass Sie sich die Zeit genommen haben, um unser Hotel zu bewerten. Es freut uns sehr zu wissen, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Wir freuen uns auf Ihren nächsten Besuch. Mit freundlichen Grüßen Ihr Best Western Team

4/10 Poor

Mikael

Liked: Cleanliness
Disliked: Staff & service
OK, but not more than that
The hotel is far outside of town (that often comes with the free parking). We picked it since it was said they have a restaurant so we don't need to go to town. The restaurant was closed. When asking why the response was just "closed". The price is not high and consequently the hotel is quite worn down. Otherwise OK but not more.
Stayed 1 night in Jul 2021
Response from Rezeption on Aug 13, 2021
Dear guest, thank you for taking the time to rate our hotel. We apologize for the unpleasant experience in our hotel. We would like to give you a better picture of us on your next visit. Kind regards Your Best Western team

4/10 Poor

Bronwyn

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Give this place a miss
Unfortunately my family and I were very disappointed with our stay. The air con in our room was broken and we spent the one night there battling to keep our baby cool enough. We were also disappointed with how unclean and unkept the room was. Plus the one site restaurant was closed as was the one site bar (both were meant to be open). The receptionist was friendly and did lend us a fan but couldn't offer us another room nor a discount. Very disappointed overall.
Stayed 1 night in Jul 2021
Response from Rezeption on Aug 13, 2021
Dear guest, thank you for taking the time to rate our hotel. We apologize for the unpleasant experience in our hotel. We would like to give you a better picture of us on your next visit. Kind regards Your Best Western team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Rezeption on Sep 18, 2020
Sehr geehrter Gast, danke, dass Sie sich die Zeit genommen haben, um unser Hotel zu bewerten. Es freut uns zu wissen, dass Ihnen Ihr Aufenthalt in unserem Hause gefallen hat. Wir freuen uns auf Ihren nächsten Besuch. Mit freundlichen Grüßen Ihr Best Western Team

8/10 Good

Dennis

Stayed 1 night in Feb 2020
Response from Rezeption on Oct 24, 2020
Sehr geehrter Gast, danke, dass Sie sich die Zeit genommen haben, um unser Hotel zu bewerten. Es freut uns sehr zu wissen, dass Ihnen Ihr Aufenthalt in unserem Hause gefallen hat. Wir freuen uns auf Ihren nächsten Besuch. Mit freundlichen Grüßen Ihr Best Western Team

8/10 Good

Dennis

Stayed 1 night in Feb 2020
Response from Rezeption on Oct 24, 2020
Sehr geehrter Gast, danke, dass Sie sich die Zeit genommen haben, um unser Hotel zu bewerten. Es freut uns sehr zu wissen, dass Ihnen Ihr Aufenthalt in unserem Hause gefallen hat. Wir freuen uns auf Ihren nächsten Besuch. Mit freundlichen Grüßen Ihr Best Western Team

8/10 Good

Dirk

Liked: Cleanliness, staff & service, room comfort
Affordable stay ~10 min from last tram stop
The hotel is located a 10 min walk from the last tram stop so you can go downtown even despite the location of the hotel. If you travel by car you'll appreciate the big car park outside. Hotel and interior are a bit dated, but everything was clean and the bed was ok. Breakfast was ok, but not overwhelming, and included scrambled eggs, bacon, salmon. Spent two nights while visiting friends, would consider going there again.
Stayed 2 nights in Nov 2019
Response from J. Hermann on Jan 9, 2020
Dear guest, thank you for taking the time to rate our hotel. With best regards Your Best Western Team

10/10 Excellent

Louis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central
Good
Stayed 6 nights in Sep 2019
Response from Rezeption on Oct 31, 2019
Danke für Ihre Bewertung

8/10 Good

Brenda

Liked: Cleanliness, staff & service, room comfort
Comfortable
This is a very quaint hotel. We enjoyed our stay. The facility could use some updating.
Stayed 1 night in May 2019
Response from Rezeption on May 19, 2019
Thank you very much. Hope to see you soon.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Frontoffice on Jun 13, 2019
Vielen Dank für Ihre Resonanz. Wir freuen uns auf Ihren nächsten Besuch.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the city below. Nplenty of room for our family of 5
Stayed 2 nights in Dec 2018
Response from Frontoffice on Feb 15, 2019
Thank you for your rating. Best regards

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is an excellent value. Location is away from downtown Jena but for business - I highly recommended it.
Stayed 4 nights in Nov 2018

8/10 Good

Nobuo

Little bit old but clean room. Standard WIFI connection, good for e-mail and web browsing. lot of car parking space. supermarket within 5 min walking distance.
Stayed 1 night in Nov 2018

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cant comment really about the area. It was quiet. We stayed just for one night. Arrived at hotel , ate and then slept. Left early next morning. Near to University of Jena where I needed to deliver the item to.
Stayed 1 night in Oct 2018

10/10 Excellent

SARATH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Mr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2018

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel with good bar and restaurant
Response from Corinna Ströhl, Stellv. Empfangschefin on Feb 27, 2018
We would like to thank you very much for your review and hope to welcome you again soon.

8/10 Good

Adrian, Hastings

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money, comfortable
As far as Best Western Hotels go, this must be one of their better ones, as the rooms were clean and to a good standard! Double bed was comfortable, and reasonable size, rooms were quiet and I slept well (or else Germans are more considerate of fellow guests). I had difficutly connecting to the wifi, and ended up having to spend 30 minutes or so configuring and changing various things with the network settings of my laptop - I don't have to do this anywhere else. Also there were no tea/coffee making facilities in the room - everything had to be ordered from the bar. I needed a camomille tea (always bring my own travel pack of herbel teas) but had to explain what I wanted at the bar and order the tea rather than just get hot water. Breakfast was mostly good, catering to European and US tastes. Location is remote but bearable if you've got a car, or can figure out the public transport.
Stayed 5 nights in Mar 2016
Response from Frontoffice on Jan 6, 2018
Thank you for your feedback. We always want to meet the wishes of our guests, so it is helpful if they can draw attention to improvements and problems.

8/10 Good

Ted, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel convenient to downtown by tram
A very comfortable room, well furnished. The one complaint I would have is that the duvet wasn't quite big enough for the bed, but I made do. The facilities were otherwise excellent. The staff was friendly and very competent. The hotel card allows free travel on the Jena tram and bus system, which is very convenient. The restaurant food was good but not much choice for vegans (which I am).
Stayed 5 nights in Sep 2017
Response from C. Ströhl on Nov 5, 2017
Thank you for taking the time to rate our hotel. We appreciate you as our guest and look forward to welcoming you back soon in our house!

8/10 Good

Yverick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in a somewhat aging hotel
The Best Western in Jena is a nice travel companion. Staff is friendly and efficient and all the amenities for the tired traveler are present: clean room, air conditioning, hotel bar, free parking and fast internet. The hotel and the rooms are aging though. This was noticeable in the noise the air conditioner was making. The unit was also operated by pushing physical buttons and turning dials on the unit itself - no remote operation.
Stayed 2 nights in Aug 2017
Thank you for taking the time to evaluate our hotel- with the aspects you have mentioned you help us to make our hotel better. We appreciate you as our guest and look forward to welcoming you back in our house soon. BEST regards Carolin Meißner Front Office Manager

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Wir möchten uns vielmals bei Ihnen für Ihre Bewertung bedanken und hoffen, Sie bald erneut bei uns begrüßen zu dürfen. Mit BESTen Grüßen Carolin Meißner Empfangsleiterin

8/10 Good

Maxime

Liked: Cleanliness, staff & service, room comfort
Convenient for short & long stays
Convenient for short & long stays, proximity from tram station with free complimentary access from the hotel

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to lay your head but nothing great
Hotel was dated. Bar was open when we arrived, but no food available. At least have something simple. Air conditioning was old, noisy, and had to be manually turned on. No wifi available. We overslept 40 minutes after checkout as we had just traveled internationally and we were charged $20 extra euro. They said if I had told them in advance they would not have charged me. When I checked in, I wasn't told what their checkout time was.

8/10 Good

Tomy, San Francisco

Liked: Cleanliness, staff & service, room comfort
nice, friendly staff, a bit out of the way
very pleasant and friendly staff. i would stay again, but the almost 40 Euros in return trip to/from city center made it expensive.

10/10 Excellent

S M, Leeds, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Rellaxiing, enjoyable stay , excellent service and food. We will be back.

6/10 Okay

Nick, Bishops Stortford

Liked: Cleanliness, room comfort
Hotel best western jena
The hotel is situated a 10 min tram ride from the main town of Jena (tram stop 5 min walk from the hotel) The hotel is clean and quiet with a good restaurant and bar are Plenty of free parking

8/10 Good

April, Colorado Springs

Liked: Staff & service
Nice hotel
Nice, middle of the road hotel. Nothing spectacular but not bad in any way either. Pretty view from the balcony.

8/10 Good

David, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in nice area
excellent restaurant with good range and service

8/10 Good

dave t, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good restaurant
Hotel location is a bit remote from town but handy for jena West Station . Good choice in restaurant

10/10 Excellent

Luis, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Fantastic stay with incredible helpful staff. I will definitely stay there again.

6/10 Okay

LS, Netherlands

Liked: Cleanliness, staff & service
Nice business hotel
Our stay in the Best Western Jena was quite nice although we didn't spent too much time at the hotel itself. We were in town for a wedding. As a more business client focused hotel it is ideally located just a minute drive away from the highway, which to our positive surprise you do not hear at all. In fact the location is very quiet and surrounded by green. To reach the centre of Jena is also easy and takes no more than 10min. The rooms itself have been partially updated not too long ago, so while the room itself starts to look a little outdated the bathrooms are very nice and modern. The rest of the hotel is clean and well maintained, the staff is friendly, but it certainly has a business hotel vibe.

8/10 Good

Richard morgan, Califoria USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
I has a very large and clean room, it included a kitchenette (which was not advertised). I had no special requests or interaction with the staff, they were ok, four stars. The location was perfect for me, a few minutes drive from route #4. It seem that you do need a car as the city center is a few km away.

8/10 Good

Y.Thomas Nagel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jonjolly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very high standard of room. Top class staff at reeption and in bar/restaurant. Beautiful surroumdings. A bit too far out but tram terminal o nly 10 mins walk.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from Center
The hotel is clean and if you get a room that is not on the road side but the side facing the hills and gardens, the rooms are quiet. However, the rooms are small and I had to upgrade to one of the modern rooms to get a non smoking one. The modern rooms are considerably more pleasant. The hotel is a tram ride from town so if you don't mind being on the outskirts, it isn't a bad choice. But it isn't very charming and given that Jena is a charming town, I would recommend finding a place to stay that is more central.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

10/10 Excellent

Michael, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Jena
Great stay--good value. The staff were extremely helpful.

6/10 Okay

Silvia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Mi Sicherheit kein deutsches 4 Sterne Hotel!
Stayed 2 nights in Oct 2023

6/10 Okay

Christiane

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Sauber ist es, jedoch müsste das Zimmer mal wieder auf den neusten Stand gebracht werden. Sehr DDR Style. Nette Mitarbeiter. Auch toll, dass man die Öffentlichen kostenlos nutzen darf. Nur 8 min Gehweg bis zur S-Bahn / 5min bis zum Bus.
Stayed 1 night in Oct 2023

10/10 Excellent

Bodil Overby

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Mirko

Travelled with group
Liked: Cleanliness, staff & service
Zimmer soweit sauber und das Personal ist freundlich. Die Ausstattung ist etwas in die Jahre gekommen. Das befindliche Waschbecken im Wohnbereich fand ich etwas komisch. TV und Internet funktionierten. Das Frühstücksbüffet bietet eine breite Auswahl. Preis/Leistung passt hier.
Stayed 1 night in Sep 2023

10/10 Excellent

Dirk

Stayed 2 nights in Aug 2023