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Reviews of Travelodge by Wyndham Thunder Bay

2 out of 5
Travelodge by Wyndham Thunder Bay
450 Memorial Ave, Thunder Bay, ON

Reviews

5.0
Rating 10 - Excellent. 169 out of 1345 reviews" "
Rating 8 - Good. 180 out of 1345 reviews" "
Rating 6 - Okay. 218 out of 1345 reviews" "
Rating 4 - Poor. 318 out of 1345 reviews" "
Rating 2 - Terrible. 460 out of 1345 reviews" "

4.8/10

Cleanliness

6.6/10

Staff & service

4.6/10

Amenities

4.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Doreen, Winnipeg

Travelled with family
Disliked: Amenities, property conditions & facilities
The beds are comfortable but small, the rooms need repair and updating. The staff are pleasant.
Stayed 1 night in Mar 2024

6/10 Okay

Candace

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was nice and friendly. The parking lot and area was full of garbage. During breakfast people not staying at the hotel came in for breakfast full of piss and stealing food. Very noisy at night time.
Stayed 2 nights in Mar 2024

8/10 Good

russell

Liked: Cleanliness, staff & service
Quick and easy check-in.
Stayed 2 nights in Mar 2024

6/10 Okay

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

JEFF

Travelled with family and small children
Liked: Cleanliness, amenities
Very polite friendly and very quick check inn
Stayed 1 night in Mar 2024

4/10 Poor

Hannah

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were super helpful, but the hotel itself was very run down. The shower ran freezing cold water, the hallways and rooms smelled like cigarette smoke, the wallpaper was peeling off the walls and when we arrived there were four trash bags in front of our unit with open garbage. Definitely priced high for what you get.
Stayed 1 night in Mar 2024

2/10 Terrible

Dale

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place I’ve EVER stayed in over 50 years!! The hotel was like a crack house for all the locals & the staff never discouraged random strangers from entering the building. The room was so disgusting we didn’t even sleep IN the bed & forget staying for the morning breakfast. We have over 20 pictures and no where near enough space to describe how bad this place was. The stars for this hotel are likely from all the druggies & lowlifes but not from anyone with an ounce of dignity or brain cells. Only reason we stayed was because it was very late & we had already driven 12 hours that day. Expedia MUST remove this hotel from their site if they wish to continue being a reputable company that offer travellers recommendations. It would also be amazing if I were refunded for being subjected to such deplorable conditions!!
Stayed 1 night in Dec 2023

6/10 Okay

Calvin

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Fast and friendly check in. Room was clean but very dated. Fine accommodation for the price
Stayed 1 night in Mar 2024

2/10 Terrible

Darrel

Disliked: Cleanliness
Nothing very loud could not sleep had to ask for a different room????
Stayed 1 night in Mar 2024

10/10 Excellent

Jim

Liked: Staff & service
Very dark in the parking lot.
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable.
Stayed 1 night in Mar 2024

8/10 Good

Sonia

Stayed 1 night in Mar 2024

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Aimee

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Harpreet

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were not cleaned and maintained adequately.
Stayed 1 night in Feb 2024

10/10 Excellent

Brian Cody

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. Big rooms
Stayed 1 night in Feb 2024

2/10 Terrible

Aaron

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT BOOK THIS HOTEL. We arrived to a bunch of people doing drugs and alcohol all over the property. There was a blood stain on the wall as we made our way to our room, the room had holes on the walls, dirty bedding, smells. When we secured our trailer and vehicle, ambulance and fire showed up to haul someone away who was high on drugs and we presume was overdosing. 10 seconds after walking into the room, we grabbed our stuff and left for sanitary and safety reasons. Blood on the wall, drugs being abused, dirty/destroyed rooms, and safety concerns for our own and our properties well being are just some of the reasons to stay away. The holiday inn not too far away is where we ran to and it was amazing. Great breakfast too! STAY AWAY from this hotel!
Stayed 1 night in Feb 2024

6/10 Okay

Jon

Stayed 1 night in Feb 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

deepak

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

laihan

Travelled with family
Disliked: Property conditions & facilities
price are expensive for this condition
Stayed 1 night in Feb 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint pool was cold
Stayed 2 nights in Feb 2024

6/10 Okay

Brandon

Liked: Staff & service
Staff are nice. Room was clean. Bathroom was in poor condition.
Stayed 1 night in Feb 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Hotel staff was amazing.. Rooms outdated and not so clean
Stayed 1 night in Dec 2023

4/10 Poor

Henry

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was ok, the bathroom window in shower is clear glass, this unit is main floor and street side, i could see where people would feel uncomfortabke with this, i thought it was odd
Stayed 1 night in Feb 2024

8/10 Good

Morris

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Need a exhaust fan for the bathroom. Curtains would not completely close off the window.
Stayed 1 night in Jan 2024

6/10 Okay

Angele

We stayed 3 nights. We did not get new towels, garbage was not picked up, beds were not made. Usually they still clean the room even if we are not checking out. Was disappointed for that. Also, breakfast was limited because the pancake machine was out of order and the juice dispenser machine also.
Stayed 3 nights in Jan 2024
Response from Front desk on Jan 23, 2024
We are truly sorry to hear about your recent experience with us. Please accept our sincere apologies for the oversight in housekeeping and the inconvenience with our breakfast amenities. Your comfort is our top priority, and we are addressing these concerns with urgency. We appreciate your feedback and hope to have the chance to welcome you back for a stay that exceeds your expectations.

8/10 Good

prince

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at the hotel was quite positive. The staff was attentive, the room was comfortable, and the amenities provided a good level of convenience.
Stayed 1 night in Jan 2024
Response from Front desk on Jan 23, 2024
It's heartening to hear about your positive experience at our hotel. We're delighted to know that the attentiveness of our staff, the comfort of your room, and the convenience of our amenities contributed to a memorable stay. Thank you for choosing us, and we eagerly anticipate your next visit.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front desk on Jan 23, 2024
Thank you for the perfect score! We're thrilled to hear you enjoyed your stay with us. Your satisfaction is our greatest reward. We look forward to welcoming you back for another exceptional experience.

10/10 Excellent

ralph

Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 23, 2024
Thank you for the perfect score! We're thrilled to hear you enjoyed your stay with us. Your satisfaction is our greatest reward. We look forward to welcoming you back for another exceptional experience.

4/10 Poor

Catherine, SHERWOOD PARK

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The facuality is very outdated. No glasses or chair in the room. The puctures on line are nothing like the actual room. They need to update their web site. The beds are saged in the middle.
Stayed 1 night in Jan 2024

10/10 Excellent

Kemal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front desk on Jan 23, 2024
Thank you for the perfect score! We're thrilled to hear you enjoyed your stay with us. Your satisfaction is our greatest reward. We look forward to welcoming you back for another exceptional experience.

10/10 Excellent

Jean

Liked: Property conditions & facilities
Overall great
Stayed 1 night in Dec 2023

8/10 Good

Robert

Stayed 1 night in Dec 2023
Response from Front desk on Jan 23, 2024
Thank you for the perfect score! We're thrilled to hear you enjoyed your stay with us. Your satisfaction is our greatest reward. We look forward to welcoming you back for another exceptional experience.

2/10 Terrible

Nicholas

Stayed 3 nights in Dec 2023
Response from Front desk on Jan 23, 2024
We're genuinely sorry your stay didn't meet expectations. Your feedback is invaluable and we're addressing each point to ensure a better experience for all our guests. We hope for another opportunity to provide the high standard of service we're known for.

8/10 Good

Jean, St Pascal Baylon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was spacious and clean. Staff were extremely friendly and helpful.
Stayed 1 night in Dec 2023
Response from Front desk on Jan 23, 2024
Thank you for the perfect score! We're thrilled to hear you enjoyed your stay with us. Your satisfaction is our greatest reward. We look forward to welcoming you back for another exceptional experience.

8/10 Good

Marlon

Travelled with partner
Liked: Staff & service

2/10 Terrible

Brandon

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
To be honest this establishment is a complete craphole! The building is severely run down and falling apart. Bathrooms in your room are filled with mold, rooms are tiny and not well set up. Pool has been out of order for months. Drug addicts and prostitution going on, lots of sketchy people hang around the hotel. Do NOT stay here not worth the cost. Hotel owner clearly doesnt care about good, safe hospitality. Photos online are fake and do not represent the actual condition of this establishment. STAY AWAY!
Stayed 2 nights in Dec 2023
Response from Front desk on Jan 23, 2024
We are deeply troubled to receive your review. It is distressing to hear about your experience, as it stands in stark contrast to the safe, clean, and welcoming environment we strive to provide. Please rest assured that we take your feedback very seriously. We are committed to investigating the issues you've highlighted and taking immediate corrective actions. Ensuring the safety and comfort of our guests is our utmost priority, and we sincerely apologize that we failed to meet these expectations during your stay. We hope to welcome you back for a stay that truly exceeds your expectations.

4/10 Poor

Katalya-ann

Travelled with family
Disliked: Cleanliness, room comfort
Terrible
King size room was so small i couldent open my fridge, bed was EXTREMELY uncomfortable..... people walking byand knocking or room doors ALL night
Stayed 1 night in Dec 2023
Response from Front desk on Jan 23, 2024
We're truly sorry to hear about the discomfort and disturbances you experienced during your stay. We value your feedback and are already taking steps to address the room size constraints and noise concerns. Your comfort is our priority, and we're committed to making necessary improvements. We hope for the opportunity to welcome you back for a more pleasant and restful experience

4/10 Poor

Maureen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 23, 2024
We appreciate you taking the time to rate your stay, though it's clear we have areas to improve. Your feedback is crucial in guiding our efforts to enhance our service and facilities. We're committed to ensuring our guests have exceptional experiences, and we hope to have the opportunity to demonstrate this to you in the future.

6/10 Okay

travis

Travelled with family
Liked: Staff & service
Highway 17 was closed East of Thunder Bay due to a collision we needed a place to stay for the night no timeframe on when highway reopening . Booked hotel on expedia showed had a pool and pet friendly. After travellkng with a 2 and 4 year old for 12 hours in vehicle pool is good way to tire them out before bed . Arrived at hotel smelled of cannabis and was dated . Front desk agent was very friendly. When i asked her about pool she said it was out of order for a heater upgrade to get the water temperature to brand standard ( bummer ) . Without me asking she said she would waive the $20 pet fee for the pool inconvienence when i told her i had a dog ( bonus ) . Not sure if it was the air freshners in hallways but amelled of cannabis or cheap cologne . The room and ameninitys are definitly dated and need of upgrading modernization . Room and plenty of room for kids to run around in . Beds onlynhad 2 small pillows and just a hospital style blanket and sheet. Overall a decent cheap hotel . Cinnamon buns from.the breakfast room in the morning tasted great !
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 23, 2024
Thank you for choosing our hotel during your unexpected detour. We're glad our staff could provide a warm welcome after your long journey, though we regret that certain aspects of your stay didn't fully meet your expectations. We appreciate your understanding regarding the pool upgrades. Your observations about the room's ambiance and amenities are invaluable, and we're taking steps to address these areas. It's heartening to hear that the spaciousness of the room provided a comfortable area for your children and that our cinnamon buns added a sweet start to your day. We're committed to continual improvement and hope to provide you with a more polished experience in the future.

8/10 Good

Gary

Stayed 1 night in Dec 2023
Response from Front desk on Jan 23, 2024
Thank you for the perfect score! We're thrilled to hear you enjoyed your stay with us. Your satisfaction is our greatest reward. We look forward to welcoming you back for another exceptional experience.

2/10 Terrible

DRAA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Desk on Jan 23, 2024
Your feedback is highly valued, and we're truly sorry your experience didn't reflect our standards. We're taking immediate action to ensure our service excellence is restored. We hope to welcome you back for a stay that truly exceeds your expectations.

8/10 Good

Charron

Travelled with partner
Liked: Amenities
Room was clean…king bed but room was small. Staff let my husband stay for a late checkout while I was at hospital with tests. No extra charges.
Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 23, 2024
Thank you for the perfect score! We're thrilled to hear you enjoyed your stay with us. Your satisfaction is our greatest reward. We look forward to welcoming you back for another exceptional experience.

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities
I DONT RECOMMEND THIS PLACE TO ANYONE!!! This place I can honestly say that I got catfish. The pictures on the internet are one thing and the actual places is another. Mouldy bathroom and the hallways are outdated and the sketchy people coming and going out of this place was questionable. This is not a place I would take a family too. PLEASE STAY AWAY!!!!!
Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 23, 2024
It's concerning to hear about your recent experience with us. We sincerely apologize for not meeting your expectations and for any discomfort you faced. The safety and well-being of our guests are of utmost importance, and we are taking your comments about the cleanliness and environment very seriously. We're committed to continual improvement and hope to provide you with a more polished experience in the future.

10/10 Excellent

Cara

Stayed 3 nights in Oct 2023
Response from Front Desk on Jan 23, 2024
Thank you for the perfect score! We're thrilled to hear you enjoyed your stay with us. Your satisfaction is our greatest reward. We look forward to welcoming you back for another exceptional experience.

10/10 Excellent

Samantha

Stayed 1 night in Dec 2023
Response from Front desk on Jan 23, 2024
Thank you for the perfect score! We're thrilled to hear you enjoyed your stay with us. Your satisfaction is our greatest reward. We look forward to welcoming you back for another exceptional experience.

8/10 Good

Darrell

Stayed 1 night in Dec 2023
Response from Front Desk on Jan 23, 2024
Thank you for the perfect score! We're thrilled to hear you enjoyed your stay with us. Your satisfaction is our greatest reward. We look forward to welcoming you back for another exceptional experience.

10/10 Excellent

Albert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking courteous staff quick check in
Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 23, 2024
Thank you for the perfect score! We're thrilled to hear you enjoyed your stay with us. Your satisfaction is our greatest reward. We look forward to welcoming you back for another exceptional experience.