Outdoor pool, open 10 AM to 6 PM, pool umbrellas, sun loungers
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Reviews of HC Hotel Magec

4 out of 5
HC Hotel Magec
Calle Cupido, 11, Puerto de la Cruz, Tenerife

Reviews

7.0

Good

Rating 10 - Excellent. 30 out of 142 reviews" "
Rating 8 - Good. 50 out of 142 reviews" "
Rating 6 - Okay. 34 out of 142 reviews" "
Rating 4 - Poor. 13 out of 142 reviews" "
Rating 2 - Terrible. 15 out of 142 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Lukasz

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Value for money. Not 4 star hotel.
Stayed 3 nights in Oct 2023
Response from relacion con clientes on Nov 15, 2023
Gracias por su comentarioSaludos

10/10 Excellent

Raymond

Stayed 2 nights in Apr 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Disgusting
The hotel is definitely not a 4 star! The food was absolutely vile! Stale pastries, limp and bad salad, bad fruit, all buffer food was cold and looked like it was warmed from thr day before! No clean cutlery, no clean glasses or cups, the jugs of water had spors of black mould in them! The laminate floors was water damaged and coming apart! Ladders to the pool was broken and we witnessed multiple people injuring them selves! The beds was so uncomfortable we never slept due to pins and needles! There was noise on the landings till early hours in the mornings! Doors constantly slamming! No clean towels, no restock of toilet rolls, a foul smell in our room coming from the drains in the bathroom! Stray Cats roaming around the hotel! All the staff are very rude and didn't care about our concerns! None of the coffee or cold drinks machines ever worked! No sangria at all considering its a spanish resort! Never again would i ever saty in this accommodation and advise people to do there research first about this hotel it needs closing down! And the pics online are nothing like the hotel today!
Stayed 2 nights in Mar 2023
Response from Atencion al cliente on Mar 31, 2023
lamentamos su disgusto con nuestros servicios y tomamos nota para mejorar dichos comentariosSaludos

8/10 Good

John

Stayed 12 nights in Jan 2023
Response from Atencion al cliente on Jan 26, 2023
Hola John.Gracias por tu comentario y estamos encantados haber satisfecho tus expectativas con nosotros, estamos trabajando para lograr la excelencia a nuestros clientes.Esepramos verte de nuevo Saludos

10/10 Excellent

Gordon Beresford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just lovely !
Stayed 3 nights in May 2022
Response from Direccion on Jun 17, 2022
Thank you ¡¡¡¡¡

8/10 Good

Constantin E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staying. Relaxing. Nearby attractions!
A good experience, large room and balcony with views, rich breakfast, helpful staff. I recomend.
Stayed 4 nights in Mar 2022
Response from Atencion al cliente on Mar 31, 2022
Nos alegra su experiencia con nuestros servicios y esperamos verle de nuevo,su opinion es muy importante para nosotros y todo el personal. Saludos

8/10 Good

NIGEL

Liked: Cleanliness, staff & service
Good for the money
Room very basic and used but clean and comfy bed. Half board was good value. The food was nice and plentiful.
Stayed 2 nights in Jan 2022
Response from Atencion al cliente on Mar 4, 2022
Gracias por su comentario, nos alegramos que haya disfrutado de nuestro buffet, las habitaciones son diferentes las tenemos basicas y superiores como tambien su precio, la proxima vez podria ecoger una habitacion superior y seguro que podra disfrutar de unas magnificas vistas al Mar o la Montaña. Esperamos verle de nuevo. Saludos

6/10 Okay

David, Greenwich

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The food left a lot to be desired. Had to use the microwave to heat the food to an acceptable temperature. Due to COVID some areas not open ( not their fault). Ideally situated for getting around. Bus station 250 metres away. Good reasonable priced bar.
Stayed 8 nights in Jan 2022
Response from Direccion on Feb 2, 2022
Gracias por su comentario su opinion es muy importante para nosotros, sentimos su malestar por la comida pero tenemos que cumplir unas normas basicas en cuanto al calor maximo que podemos mantener en el buffet y precisamente para eso tenemos un microhondas. Saludos y esperamos verle de nuevo

6/10 Okay

Lenko

Travelled with group
Liked: Cleanliness
Disliked: Amenities
.
Stayed 2 nights in Jan 2022
Response from s on Jan 13, 2022
Gracias por su puntuacion nos agarada que nuestros clientes opinen de nuestro Hotel Le esperamos de nuevo Saludos

8/10 Good

Tomasz

Liked: Cleanliness, staff & service, amenities
Price adequate to the standard. I'm satisfied. Unfortunately hotel don't provide beach towels service.
Stayed 7 nights in Nov 2021
Response from Staff HC Magec on Dec 9, 2021
Gracias por elegir nuestro Hotel, lamentamos su opinion de las totallas pero es cierto que no tenemos este servicio tomaremos medidas para el futuro. Saludos

6/10 Okay

Stephen

Travelled with group
Liked: Cleanliness, staff & service
Food reasonable, bar good, decent value for money, hotel very frayed at the edges
Stayed 2 nights in Nov 2021
Response from Staff HC Magec on Nov 29, 2021
gracias por su comentario, su opinion es importante para nosotros. Saludos

4/10 Poor

Arturo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend
I made myself clear that is was our anniversary and payed more for a double bed, they putted two single beds. The room is super dark and old, curtains very dirty, with a lot of dust. Pillow and pillow case old amd not a bit comfortable. The shower takes about 2 minutes or more to get hot. There’s no wifi in the room, you have to pay 5€ a day! I payed for 2 nights with breakfast they start the breakfast at 8 wich is very late and I have to leave at 7, they don’t have breakfast service earlier, I didn’t have any discount and no breakfast (paid). The window of the balcony didn’t close so we couldn’t put the air conditioner on and couldn’t sleep because of the noise from the street.
Stayed 2 nights in Sep 2021
Response from Staff HC Magec on Sep 28, 2021
En primer lugar decirle que no ha pagado extra por cama matrimonial Aun asi lamentamos lo sucedido Saludos

8/10 Good

Airam, miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
H tú m a
Stayed 20 nights in Aug 2021
Response from Staff HC Magec on Aug 31, 2021
gracias por intentar comentar algo que no entendemos en su OPINION . Saludos cordiales

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Considering this being a rather low cost hotel, it did fully meet our needs for a quick weekend stay (2 nights) on Tenerife. The town is right there with a short walk. Staff was nice.
Stayed 2 nights in Jun 2021
Response from Staff HC Magec on Jun 14, 2021
Gracias por su comentario es importante para nosotros Esperamos verle de nuevo entre nosotros

8/10 Good

KayNixon, England

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are beautiful, relly comfortable beds sound proof and spotless. For four star i believe it was in need of a upgrade in some areas, but it is lovely hotel. The pool didnt open till 10am but its very relaxing. The breakfast as a good selection of hot,cold and fruit lovely.
Stayed 6 nights in Aug 2020
Response from Dir HC Magec on Sep 1, 2020
Gracias por su comentario, su opinion nos importa mucho. Saludos

8/10 Good

Verified traveller

Stayed 13 nights in Mar 2020
Response from Direccion on Mar 24, 2020
Gracias por elegir nuestro Hotel su opinión es importante para nosotros

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Direccion on Mar 24, 2020
Al no tener comentario no podemos contestar, su opinión seria buena para nosotros para saber que ha sucedido

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness
Lovely hotel, staff at reception was always very nice, good choice of breakfast in buffet, good amounts of activities to do, swimming, ping pong and darts. Hotel rooms big and with balcony
Stayed 3 nights in Feb 2020
Response from Dir relacion con los clientes on Feb 21, 2020
Gracias por elegir nuestro Hotel su opinión es importante para nosotros le esperamos de nuevo entre nosotros Saludos

2/10 Terrible

Verified traveller

Stayed 7 nights in Feb 2020
Response from DIR on Feb 18, 2020
Gracias por su comentario, su opinión es importante para nosotros. Esperamos verle de nuevo entre nosotros.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had everything you need. Good location and very clean.
Stayed 7 nights in Dec 2019
Response from Dir on Jan 7, 2020
Gracias por elegir nuestro Hotel, su opinión es importante para nosotros

8/10 Good

Verified traveller

Liked: Staff & service
Lovely hotel - needed a bit of an update especially by the pool (umbrellas needed replacing). Staff excellent but bar staff had serious problems. Food good but some dishes OVERCOOKED like the duck and some of the vegetables also
Stayed 7 nights in Dec 2019
Response from Dir on Jan 7, 2020
Gracias por elegir nuestro Hotel, su opinión es importante para nosotros

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location near the bus station and old town. The staff were excellent, especially in the restaurant and on reception - very hard working, efficient and friendly. Our bedroom was clean and spacious with a large comfortable bed. There was a lot of noise from the slamming of doors (the corridors are cavernous, making it sound very loud indeed). The noise from the next room was bad also, door slamming repeatedly - we were subjected to hearing every word of the occupant's loud sweary conversations on his phone. No kettle in room - you need to bring your own or buy one in a local shop. Breakfast and dinner were buffet style with hot and cold options and although not the best quality and choice of hotel food it was adequate for a few days stay. Wifi is 10 Euros for one device. Overall this hotel was ok for a few nights but we would not return.
Stayed 3 nights in Dec 2019
Response from Dir on Dec 28, 2019
Gracias por elegir nuestro Hotel, su opinión es importante para nosotros

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sixed rooms. The food could do with more choices Coffee available at evening meals .not just wine
Stayed 7 nights in Dec 2019
Response from Dir on Dec 24, 2019
Gracias por elegir nuestro Hotel, su opinión es importante para nosotros

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to town centre and bus station. Comfortable rooms and upgraded facilities.
Stayed 3 nights in Dec 2019
Response from direccion on Dec 13, 2019
Gracias por elegir nuestro Hotel su opinión es importante para nosotros Saludos

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Dir on Dec 7, 2019
su opinión es importante para nosotros, gracias por elegirnos.

6/10 Okay

Linda

Travelled with family
all staff very polite and helpful. adequate hotel for price.
Stayed 1 night in Aug 2019
Response from dir on Sep 9, 2019
Estimado cliente. Su opinión es importante para nosotros esperamos verle de nuevo entre nosotros Saludos

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
We didn’t like property because it was noisy, TV didn’t work properly either
Stayed 7 nights in Aug 2019
Response from direccion on Sep 7, 2019
lamentamos su experiencia y tomamos nota del mismo Saludos

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019
Response from direccion on Jul 19, 2019
gracias, su opinión es muy importante para nosotros Saludos

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in May 2019
Response from direccion on Jul 19, 2019
Gracias, su opinión es muy importante para nosotros

8/10 Good

Noel&Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation was spotlessly clean at all times. The staff were very helpful. We only had breakfast in the hotel and there was a good variety except for cereals. It was well located . It was convenient to numerous cafés, restaurants, shops and the beach. The pool hours were very limited during our stay.
Stayed 8 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The location is good. The room was a disgrace as was the service received at reception from one receptionist in particular.
Stayed 4 nights in Apr 2019

4/10 Poor

Gabriel, Norwich. Uk

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel has a 4 star rating on its front. Don’t be misled. There’s no Wi-fi in room. Room safe needs to pay for or else it does not work. This is at most a 2 star hotel.
Stayed 6 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Look like very old. Broken bed frame and old television. Safe is out of order. No warm air as fell cold. Can't get any hot water in the room as due to no machine.
Stayed 7 nights in Mar 2019
Response from Loly on Apr 30, 2019
Hello, good morning, we are working to improve our facilities, that is why your comments are very important for us, tell them that the safe of payment if not rent does not work, it is true that the hptel has no heating because in Tenerife we ​​do not need it and that it does not have hot water, but the hotel system for hot water is general. if all customers have hot water you also have to have, if you go through reception and tell us this I can tell you that we will help you immediately

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location, looking very tired though. Could do with a refurb
Stayed 4 nights in Mar 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The only good thing about the hotel was the breakfast. I wouldn’t give it a 4 star, we left after 2 nights even thought we were meant to stay 5 nights. Asked for double bed, as requested and got twin. Terrible and uncomfortable..
Stayed 4 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
I do not know as they would not let me stay there, I got moved to another hotel
Stayed 3 nights in Feb 2019

6/10 Okay

Lukas

Liked: Cleanliness, staff & service
Frühstück gehen
Stayed 7 nights in Jan 2024

4/10 Poor

Gennaro

Niente di eccezionale
Stayed 14 nights in Nov 2023
Response from relacion con clientes on Nov 15, 2023
gracias por su comentario

2/10 Terrible

Liliana

Disliked: Cleanliness, staff & service, property conditions & facilities
1 Wort: Katastophe
Stayed 14 nights in Sep 2023
Response from relacion con clientes on Nov 15, 2023
Lamentamos su impresion de nuestro hotelestamos trabajando para mejorarSaludos

8/10 Good

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable y bien situado, servicio acorde con el precio del hotel.
Stayed 7 nights in Apr 2023

10/10 Excellent

samuele

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rapporto qualità prezzo 10 , hotel al centro , silenzioso , camere pulite e grandi con balcone enorme e vista meravigliosa ! Colazione abbondante e varia !
Stayed 2 nights in Feb 2023
Response from Atencion al cliente on Mar 6, 2023
Gracias por su opinion, estamos encantados de haber satisfecho sus expectativas y esperamos verle de nuevo.Saludos

6/10 Okay

Liisa

Stayed 3 nights in Feb 2023

10/10 Excellent

Nicola Isabel

Stayed 4 nights in Feb 2023
Response from Atencion al cliente on Mar 6, 2023
Garcias por su reseña y haber satisfecho sus expectativas con nuestro servicio.Esperamos verle de nuevoSalduos cordiales

6/10 Okay

Giacomom, Passignano sul Trasimeno

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
la posizione è buona personale in sala cordiale pulizia delle camere scadente pulizia della sala da pranzo molto scadente reception non cordiale cibo solo per tedeschi ( questi mangiano anche una scarpa se è cotta)
Stayed 14 nights in Jan 2023
Response from Atencion al cliente on Feb 13, 2023
Gracias por su comentario su opinion es importante para nosotros.Esperamos verle de nuevo en nuestro HotelSaludos

6/10 Okay

Jordi Rodriguez

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Personal de recepción atento. Servicio de desayunos desordenado, la vajilla la sacaban mojada, no reponían las máquinas de zumos y café y leche, etc...Wifi sólo funcionaba en balcón y en hall de recepción, y no muy bien. Deberían compensar en el precio por no cumplir con los servicios que aseguran ofrecer.
Stayed 2 nights in Jan 2023
Response from Atencion al cliente on Jan 26, 2023
Estimado JordiLamentamos los incovenientes que hayamos poderle haber causado, nuestro objetivo es la excelencia pero a veces pueden en momentos puntuales no salir bien, tomamos nota de sus comentarios para que no vuelvan a suceder.Esperamos verle de nuevo para demostrarle que estamos trabajando en mejorar y atender su comentario.

10/10 Excellent

Pekka

Stayed 28 nights in Oct 2022
Response from Atencion al cliente on Jan 18, 2023
Hola buenos dias.Gracias por tomarte tu tiempo en valorar nuestro Hotel es para nosotros un agrado haber satisfecho tus expectativas y esperamos verte muy pronto.Saludos

8/10 Good

Mayte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy bien ubicado y tiene una buena relación calidad precio
Response from Atencion al cliente on Dec 27, 2022
Hola Mayte, gracias por tu valoracion, esperamos verte de nuevo entre nosotros.Saludos

8/10 Good

Marika

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2022
Response from Atencion al cliente on Dec 20, 2022
Hola Marika.Gracias por tu comentario y opinar sobre nuestro Hotel, nuestra intecion es mejorar dia a dia .Esperamos verte de nuevo entre nosotros.Saludos Magec

8/10 Good

Sandra

Stayed 2 nights in Nov 2022

4/10 Poor

Matti Olavi

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Hyvä sijainti ja mukava uima-allas terassi. Lisäksi edullinen. Epämiellyttävä aamiaisranneke ja vain yksi huoneiston avain. Kun liikkui eri aikaan oli yritettävä sovitelle menoja jotta pääsi huoneeseen tarvittaessa - ala-arvoista. Siivousta ei tarvita joka päivä - aivan turhaa (osa ehkä haluaa osa ei). Hyllytilaa vaatteille vähän vaikka iso huone. Pöytä, jonka äärellä voisi esim. istahtaa ja pelata korttia kavereiden kanssa, puutuu vaikka se huoneeseen mahtuisi.
Stayed 16 nights in Nov 2022
Response from Atencion al cliente on Dec 20, 2022
Hola, gracias por tomerte tu tiempo en tu comentario tu opinion es importante para nosotros, estamos en una mejora continua para atender a todos nuestros huespedes, esperamos verte de nuevo y trataremos tu opinion para mejorar todos tus comentarios.Saludos