On the beach, sun loungers

Reviews of Renaissance Tel Aviv

Renaissance Tel Aviv
121 Hayarkon St, Tel Aviv

Reviews

8.4

Very good

Rating 10 - Excellent. 228 out of 538 reviews" "
Rating 8 - Good. 194 out of 538 reviews" "
Rating 6 - Okay. 83 out of 538 reviews" "
Rating 4 - Poor. 25 out of 538 reviews" "
Rating 2 - Terrible. 8 out of 538 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as I arrived in the rental car, the Bell Captain (Jerry) immediately welcomed me and assisted me with my luggage, and parking the car, (I am slightly handicapped, with a cane...) and guided me to the front desk, where the gentleman who checked me in and got me my room key also helped me. When I got to the room, (Jerry the Bell Captain helped me with the luggage up to the room and showed me the thermostat workings,) I was very pleased with the room and the upper floor I was on, and the balcony, along with the view. The Breakfast was excellent and my stay at the Renaissance Tel Aviv was everything I had hoped for, and was not disappointed as what I had seen on the web when I booked was exceeded by the reality of what the hotel (and the helpful staff) actually was. I will book there again, thank you.
Stayed 3 nights in Dec 2023
Response from Elizabeth on Jan 24, 2024
Dear Jerome, Thank you for sharing your feedback with us. We have shared your lovely comments with our team members to continue providing the highest quality of guest satisfaction. We look forward to welcoming you soon among our guests in the near future for another positive and memorable experience.

10/10 Excellent

Ilan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kostya on Jan 2, 2024
Dear IlanThank you for taking the time to share your positive experience with us. We are happy to learn that you enjoyed your stay at Renaissance Tel Aviv Hotel. It is always encouraging to receive positive feedback, especially when it comes from those who matter the most - you.We greatly appreciate your compliments and we are looking forward to seeing you again at our hotel once you come back to Tel Aviv.Sincerely, Kostya Renaissance Tel Aviv

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Elizabeth on Oct 17, 2023
Dear Patricia, Thank you for sharing your feedback with us. We have shared your lovely comments with our team members to continue providing the highest quality of guest satisfaction. We look forward to welcoming you soon in the near future for another positive and memorable experience.

10/10 Excellent

Tracey, Evergreen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, especially in dining, were exceptionally attentive!
Stayed 1 night in Oct 2023
Response from Elizabeth Samuel Shestak on Oct 15, 2023
Dear Tracey, Thank you for sharing your feedback with us. We have shared your lovely comments with our team members to continue providing the highest quality of guest satisfaction. We look forward to welcome you soon among our guests in the near future for another positive and memorable experience.

10/10 Excellent

Nelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Отличная гостиница на берегу моря
Stayed 2 nights in Sep 2023
Response from Sabrina on Sep 20, 2023
Dear Guest, Thank you for taking the time to share your positive experience with us! We are happy to hear that you enjoyed your stay at our hotel. It warms our hearts to know that our hotel met your expectations and contributed to a wonderful stay. We are looking forward to welcoming you once again to our hotel. Sincerely, Sabrina Renaissance Tel Aviv

10/10 Excellent

Shahar, Alpharetta

Stayed 2 nights in Sep 2023
Response from Elizabeth Samuel Shestak on Oct 16, 2023
Dear Shahar, Thank you for taking the time to share your positive experience with us! We are happy to hear that you enjoyed your stay at our hotel. It warms our hearts to know that our hotel met your expectations and contributed to a wonderful stay. We look forward to welcoming you soon in the near future for another positive and memorable experience.

8/10 Good

Vicki

Stayed 1 night in Sep 2023
Response from Elizabeth Samuel Shestak on Oct 16, 2023
Dear Vicki, Thank you for taking the time to share your positive experience with us! We are happy to hear that you enjoyed your stay at our hotel. It warms our hearts to know that our hotel met your expectations and contributed to a wonderful stay. We look forward to welcoming you soon in the near future for another positive and memorable experience.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 9 nights in Aug 2023
Response from Kostya on Aug 23, 2023
Dear Karen,As a hotel team, we want to thank you for sharing your wonderful feedback with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most - our guests!Once again we appreciate you taking the time to share your feedback and look forward to welcoming you soon in the future when you come back to Tel Aviv.

10/10 Excellent

Kobi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renesance tlv
Perfect location Good breakfast Awesome view from the balcony Great air condition
Stayed 1 night in Aug 2023
Response from Sabrina on Aug 10, 2023
Dear Kobi, Thank you for sharing your feedback with us. We have shared your lovely comments with our team members to continue providing the highest quality of guest satisfaction. We look forward to welcoming you soon in the near future for another positive and memorable experience.

10/10 Excellent

Seth

Liked: Amenities
Great!
Stayed 4 nights in Jul 2023
Response from Elizabeth Samuel Shestak on Aug 1, 2023
Dear Seth, Thank you for sharing your feedback with us. We have shared your lovely comments with our team members to continue providing the highest quality of guest satisfaction. We look forward to welcome you soon among our guests in the near future for another positive and memorable experience.

6/10 Okay

Rewal, Miramar

Disliked: Property conditions & facilities
Ok
Stayed 1 night in Jul 2023
Response from Elizabeth Samuel Shestak on Aug 1, 2023
Dear Rewal,Thank you for taking the time to let us know about your experience while staying with us.It is our goal to provide the highest level of service and we regret to hear that we were unsuccessful in fulfilling that for you during your recent stay.I hope you choose to stay with us again when your travels bring you back to Tel Aviv.

10/10 Excellent

Michelle, Toms River

Liked: Cleanliness, staff & service, property conditions & facilities
I checked in with George. It was a pleasant stay!! Very convenient. Great location right in front of the beach. Great little restaurant on the beach to get food. Will definitely come back again. I give it a five star rating.
Stayed 4 nights in Jul 2023
Response from Elizabeth Samuel Shestak on Jul 24, 2023
Dear Michelle, Thank you for sharing your feedback with us. We have shared your lovely comments with our team members to continue providing the highest quality of guest satisfaction. We look forward to welcome you soon among our guests in the near future for a more positive and memorable experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Elizabeth Samuel Shestak on Jul 24, 2023
Dear Guest, Thank you for sharing your feedback with us. We have shared your lovely comments with our team members to continue providing the highest quality of guest satisfaction. We look forward to welcome you soon among our guests in the near future for another positive and memorable experience.

10/10 Excellent

patricia mills

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and beautiful water view. Beach access and great breakfast buffet
Stayed 5 nights in May 2023
Response from Elizabeth Samuel Shestak on May 14, 2023
Dear Patricia Mills, Thank you for sharing your feedback with us. We have shared your lovely comments with our team members to continue providing the highest quality of guest satisfaction. We look forward to welcome you soon among our guests in the near future for a more positive and memorable experience.

10/10 Excellent

TAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Very good stay with my wife. Business and pleasure.
Stayed 1 night in Apr 2023
Response from Elizabeth Samuel Shestak on May 14, 2023
Dear Tal, Thank you for sharing your feedback with us. We have shared your lovely comments with our team members to continue providing the highest quality of guest satisfaction. We look forward to welcome you soon among our guests in the near future for a more positive and memorable experience.

8/10 Good

Preeti

Stayed 2 nights in Mar 2023

6/10 Okay

Glenn

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The door to my room would not close unless you slammed it. I reported this to reception. Nothing was done. I left at 0830 and put the green light on to clean the room but at 1:30 when I wanted to rest the room still had not been cleaned. There is a piece of plastic forming a short of barrier to keep the water from the shower from getting into the rest of the bathroom. It has really gross mold growing under it and in general the shower is gross. Given the price of this hotel, this is surprising and totally unacceptable.
Stayed 4 nights in Mar 2023
Response from Elizabeth Samuel Shestak on Mar 13, 2023
Dear Glenn, Thank you for taking the time to review your recent stay at our hotel. Your feedback is important to us in order to ensure improvement in guest satisfaction. Please be rest assured that your feedback has been shared with our team to ensure future guest satisfaction. Looking forward to welcoming you back soon in the future for a more positive and memorable stay.

10/10 Excellent

Walter

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The restaurant staff is very friendly
Stayed 1 night in Mar 2023
Response from Elizabeth Samuel Shestak on Mar 13, 2023
Dear Walter, Thank you for sharing your lovely feedback. It is such a pleasure to know that you enjoyed your stay with us. We have shared your comments with our team members to continue providing the highest quality of guest satisfaction. We look forward to welcoming you soon amongst our guests in the near future for another positive and memorable experience.

8/10 Good

Zeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent five-star hotel
Overall, a decent 5-star hotel, located on the vibrant Tel Aviv beach promenade. Great sea view, nice indoor pool with jacuzzi and sauna. Very good breakfast. Paid parking is not always available. We enjoyed our 2 nights stay there for the New 2023 Year.
Stayed 2 nights in Dec 2022

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Janice, Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were most impressed by the attentiveness of the staff at breakfast! Disappointment - resulted in initial room selection; that was corrected by the hotel. I forgot to forego the hotel selection, due the block of rooms reserved for Expedia customers which is always below being mediocre…won’t do this again. Our room had some temperature challenges, but we’re fixed immediately. My husband was stopped by security and he said, and I quote, “Can I help you and do you have a room in this hotel?” 5 of us we’re entering the hotel and he was the only one approached. Outside of these experiences…Overall, this is a great hotel!!
Response from Elizabeth on Dec 27, 2022
Dear Janice, Thank you for sharing your feedback with us. We have shared your lovely comments with our team members to continue providing the highest quality of guest satisfaction. We look forward to welcome you soon among our guests in the near future for a more positive and memorable experience. Sincerely, Elizabeth Samuel Shestak

10/10 Excellent

Lutfu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff. Remarkable front desk and house keeping managers. Ms.Oksana from Breakfast and Ms.Sasha from the lounge. Only exception was rude chef of breakfast on Monday.
Response from Elizabeth on Dec 22, 2022
Dear Lutfu,On behalf of the entire hotel team, I want to thank you for sharing your comments.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, I appreciate you taking the time to share your feedback and look forward to have the pleasure of welcoming you soon in the future.Sincerely,Elizabeth Samuel

2/10 Terrible

Anat

Stayed 1 night in Dec 2022

6/10 Okay

Ibrahim

Liked: Cleanliness, amenities
Disliked: Staff & service

6/10 Okay

Esther, Chicago

Travelled with family
Disliked: Property conditions & facilities
The location with direct access to the beach is priceless. Dining options around the hotel also very good. In hotel dining limited to the famous Israeli breakfast. But the hotel is going through renovation, so it’s noisy & dusty. Also, no assistance to help with luggage, no small fridge in the room to keep drinking water cool. Hopefully these are temporary issues bc the location is great and the rooms are spacious. The location will keep me coming back.
Stayed 13 nights in Oct 2022

10/10 Excellent

Roman

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel not new, but stay just on Tel-Aviv beach.Wether was warm , so we spend a lot of time on the beach.Hotel right now on renovation , but inside everything nice and clean . Staff very friendly. Breakfast was super.
Stayed 4 nights in Oct 2022

4/10 Poor

julian

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Great location. The hotel was in poor condition. In the process of pressure washing and painting. Noise, fumes, paint flakes everywhere. Unable to use balcony as filthy. Workmen going passed balcony in transport basket. Unable to order room service. Why? Manager says no. All in all the hotel and staff are worn out. Sheraton next door far better.
Stayed 6 nights in Sep 2022

8/10 Good

Moche

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent Location, walkable to many popular attractions, beach, restaurants, night life etc..
Stayed 13 nights in Sep 2022

8/10 Good

Michelle

Stayed 2 nights in Aug 2022

4/10 Poor

Verified traveller

Disliked: Staff & service
Renaissance Needs a Renaissance
The hotel is falsely advertised as a high quality/luxury hotel and does not warrant the added expense. Hotels of a similar state with far better amenities and services were priced far less. The 'Marriott' brand affiliation suggests that the hotel should be of a certain quality, but it's tired, old, and in need of renovation. The room I had, had weak air-conditioning, a mini-bar fridge that was discontinued use and no fridge, bugs were found in the room and bed on three occasions, and getting the service of the staff was hard. (Remember, when you're paying $500+ a night these are the things that matter ...). There was also a charge for an extended stay on the Sabbath for 4 hours, which other hotels waive with no issue. Other hotels on the beachfront (i.e., the Dan Panorama, have an outdoor pool, 24-hour room service, and other amenities that equal or are better than the Renaissance). I felt taken advantage of in terms of price for experience, particularly as a frequent Marriott customer and large conference manager at Marriott properties worldwide.
Stayed 3 nights in Jul 2022

8/10 Good

racheal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room over looking paradise … only thing missing was information and times for amenities and restaurants and no room service menus.
Stayed 2 nights in Jul 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top class hotel, which is clean and offers top customer service. Excellent location, right on the beach and easy access to the transport network. Strongly recommended and I hope to stay there again.
Stayed 3 nights in Jul 2022

6/10 Okay

Abraham

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Building was under construction we were not aware of it they promised to change our room but always had excuses
Stayed 3 nights in Jul 2022

6/10 Okay

Leonard

Liked: Cleanliness, staff & service, room comfort
Very good in some aspects, unacceptable in others
On the positive side, the staff were all courteous, polite and helpful and always eager to help. The hotel is clean, tidy and comfortable and our floor (7th) appeared to have been renovated not long ago. The location of the hotel is very good, convenient both for beach (a few steps from the rear entrance) and city centre. However, there were some serious negatives. The minibar was out of commission, there was no fridge in the room (unforgivable for such a hot climate), there was no hotel services directory either in the room or otherwise available ("Just ask whatever you want and we'll tell you") and, worst of all, the sun deck was out of commission for our entire visit (in July!!!) with nowhere to sunbathe or relax outside. To be told that the beach was just on the doorstep wasn't good enough. There were also building works going on outside the hotel during our stay. With all that, the positives just about outweighed the negatives but next time we're in town we'll stay elsewhere.
Stayed 7 nights in Jul 2022

10/10 Excellent

lynette

Liked: Cleanliness, staff & service
I appreciated the towels!
Stayed 4 nights in Jun 2022

6/10 Okay

Glenn

Disliked: Property conditions & facilities, room comfort
Rooms very dated, badly maintained.
Just had a one night stop over. The hotel would have been beautiful ‘in its day’. However, it’s been left uncared for. Maintenance was poor, cleanliness average. The room was baking hot, yet with the small window open, the noise from nearby bars broke my sleep. Wouldn’t recommend.
Stayed 1 night in Jun 2022

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Marilyn, Santa Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

8/10 Good

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location right on the beach, very nice indoor pool, great breakfast buffet except on saturdays where the sabbath prevented the cooking of good breakfast items and fresh baked goods.
Stayed 15 nights in May 2022

8/10 Good

Rachel

Stayed 8 nights in May 2022

10/10 Excellent

shlomo

Stayed 1 night in Apr 2022

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out
Stayed 4 nights in Mar 2022

8/10 Good

Ilan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel -excellent staff!
Stayed 1 night in Feb 2022
Response from Tomer Kritmaler on Feb 22, 2022
Dear Ilan, Thank you so much for the great feedback regarding your stay at the Renaissance Tel Aviv. we will be happy to welcome you again at your next stay in Tel Aviv. Sincerely, Tomer Kritmaler Reception Manager, Renaissance Tel Aviv hotel

6/10 Okay

Moran

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Elizabeth Samuel on Jan 6, 2022
Dear Moran, Thank you for taking the time to review your recent stay with us. Your feedback is important to us in order to ensure improvement in guest satisfaction. We are looking forward to welcome you back in the future when your travels bring you back to Tel Aviv. Sincerely, Elizabeth Samuel Asst. Front Office Manager

8/10 Good

eyal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Elizabeth Samuel on Dec 21, 2021
Dear Eyal, Thank you for taking the time to share your experience with us. We are very pleased to read that you enjoyed your stay and appreciate your valuable feedback. It would be our pleasure to welcome you back in the future for a more positive stay. Sincerely, Elizabeth Samuel Asst. Front Office Manager

8/10 Good

barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location on beach
Nice hotel. Great location. Expensive. Parking 25 dollars. Spa nice touch. Jacuzzi not big enough for amount of guests.
Stayed 1 night in Nov 2021
Response from Elizabeth Samuel on Nov 28, 2021
Dear Barbara, Thank you for sharing your valuable feedback with us. We are pleased to read that you enjoyed your stay and we look forward to welcome you soon in the future when your travels bring you back to Tel Aviv. Sincerely, Elizabeth Samuel Asst. Front Office Manager

8/10 Good

Tomer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Elizabeth Samuel on Oct 5, 2021
שלום תומר, ברצוני להודות לך על המשוב על שהייתך במלון רנסנס תל אביב. משוב אורחים הוא כלי חשוב מאין כמוהו לשיפור ושימור איכות השירות שלנו ואנו מקבלים כל הערה בברכה. אנו שמחים שנהנית משהותך ונשמח לארח אותך שוב. בברכה, אליזבט סמואל סגנית מנהל קבלה מלון רנסנס תל אביב

10/10 Excellent

uri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון שאני ממליצה להגיע אליו
מלון מעולה! שירות מדהים, חדרים עולים ונקיים, ארוחת בוקר נפלאה. מקום שווה ממש
Stayed 3 nights in Sep 2021
Response from Elizabeth Samuel on Oct 5, 2021
שלום אורי, ברצוננו להודות לך באופן אישי על מחמאתך, שהינה גמול נאה ביותר עבור הצוות, שפועל ללא הרף מנת לספק עבורך חוויה בלתי נשכחת. אנו שמחים שנהנית משהותך ונשמח לארח אותכם שוב בקרוב. בברכה, אליזבט סמואל סגנית מנהל קבלה מלון רנסנס תל אביב

10/10 Excellent

AMIR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY NICE
Stayed 2 nights in Sep 2021
Response from Elizabeth Samuel on Oct 5, 2021
שלום אמיר, תודה רבה על המשוב והזמן שהקדשת לו. אנו שמחים שנהנית משהותך ונשמח לארח אותך שוב כמיטב מסורת. בברכה, אליזבט סמואל סגנית מנהל קבלה מלון רנסנס תל אביב

10/10 Excellent

DALIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
חדר מרווח מאד הכל נקי. גישה נוחה מאד לים ארוחת בוקר מעולה, שרות טוב מאד
Stayed 1 night in Aug 2021
Response from Elizabeth Samuel on Oct 5, 2021
שלום דליה, תודה רבה על המשוב והזמן שהקדשת לו. אנו שמחים שנהנית משהותך ונשמח לארח אותך שוב כמיטב מסורת. בברכה, אליזבט סמואל סגנית מנהל קבלה מלון רנסנס תל אביב