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Reviews of Hotel Diplomat

3 out of 5
Hotel Diplomat
4, Bolo Agmarti St., Tbilisi

Reviews

8.0

Very good

Rating 10 - Excellent. 19 out of 49 reviews" "
Rating 8 - Good. 17 out of 49 reviews" "
Rating 6 - Okay. 6 out of 49 reviews" "
Rating 4 - Poor. 4 out of 49 reviews" "
Rating 2 - Terrible. 3 out of 49 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel Diplomat was what I needed: an inexpensive hotel for a week in a quiet area. The staff was very helpful. Please note that the hotel is on the top of a hill. Mini-buses run regularly to the hotel, but be sure to figure out the number of the buses and where they stop, as walking up the hill is difficult.
Stayed 1 night in Jul 2023
Response from Natalia on Jul 8, 2023
Dear Benjamin, we are very happy, that you have enjoyed your stay at the Hotel Diplomat. Hope to see you again.Thank you, from the hotel Diplomat stuff.Best Regards,Natalia Elizarova

8/10 Good

BENI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Natalia on Jun 23, 2023
Dear Beni, we are glad that you have enjoyed your stay at the hotel Diplomat.Best,Hotel Diplomat Stuff

10/10 Excellent

Dennis

Stayed 1 night in May 2023
Response from Natalia on May 27, 2023
Dear Dennis, we are very happy, you've enjoyed your stay at the hotel Diplomat. Thank you, for your review.We will be glad to see you again.

2/10 Terrible

Meysam Rashtabadi

Stayed 3 nights in Mar 2023
Response from Natalia on Apr 22, 2023
OK

2/10 Terrible

Sama

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The worst experience of my life
Response from Natalia on Jan 18, 2023
Dear Sama, you even did not stay at the hotel, as you booked Double/Twin room for two adults, but you arrived with your family of four people, hotel stuff gave you the opportunity to modify your reservation, but you disagree.

10/10 Excellent

P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most helpful friendly staff. Convenient location.
Stayed 1 night in May 2022
Response from Nata on Jun 10, 2022
Dear Polina, Thank you for your good review. We are glad that you have enjoyed your stay at the Hotel Diplomat. We will be glad to see you again. Best Regards, Natalia

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and peaceful. Receptionist is sweet and kind
Stayed 1 night in Nov 2019
Response from reception Nata on Dec 4, 2019
Thank you and best regards Hotel Diplomat team

10/10 Excellent

Verified traveller

Liked: Cleanliness
Its a small hotel. I frequent it when in Tbilisi for work or receiving guests. Its close to liberty square and old town, very walkable. The breakfast offers home made local dishes and the staff great me by name. I am an extensive traveler. The staff attends to my needs, suggests restaurants, the mini fridge is full and brings a tea kettle or toothpaste if i need. I do wish there was an elevator. But they carry my bags. The price is really fair if your an american and want front desk services 24 by 7. Love it.
Stayed 1 night in Dec 2018
Response from Bela on Dec 25, 2018
Dear Guest, Thank you for such a good review. Looking forward to seeing you again. Best Regards, Hotel Diplomat Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service staff is very accondatung especially for those travelers on business. I am a returning visitor because of great little things the friendly staff do for me . For instance they are English fluebt and help with Tranlaltion and handlung of cabs.also bag handling. They are fkexible on early check i and consider my room preferences. They suggest the best local cafes and restaurants. They welcome me by name. There is a mini bar in the room and theurooms are nicely sized all have AC, bedding is well above average and comfortable.And good WiFi.
Stayed 2 nights in Aug 2018
Response from Bela on Sep 12, 2018
Dear Customer, Thank you for your review. Hope see you again.

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
No morning call was delivered even it promised before. Further more expected taxi was not arranged for airport and there's no one at the front desk when I need to check out and to call a taxi. It was terrible experience that ever happened
Stayed 1 night in Jul 2018

10/10 Excellent

Chetan

Liked: Cleanliness, staff & service, room comfort
Helpful and informative
A nice clean hotel. I arrived in the early hours of the morning and the reception desk was open and willing to help. They arranged a tour for me the following day. A nice helpful hotel with an adequate breakfast.
Stayed 1 night in May 2018
Response from Bela on Jun 6, 2018
Thank you for such a good review. We are glad that you enjoyed your stay. Hope see you soon :-)

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes yes yes!
The staff at the diplomat is amazing. Not only did they give me wonderful recommendations, they also arranged for transport to and from touristic sights laying far outside of the city. The room was clean, with a comfortable bed, air conditioning, and full mini bar at an extremely reasonable price. On top of this the breakfast was full of local varieties and out of this world! Only a 15 minute walk from the old heart of the city.
Stayed 2 nights in May 2018
Response from Bela on May 24, 2018
Dear Andreas, Thank you for your review. Looking forward to seeing you again. Best Regards, Hotel Diplomat Team

10/10 Excellent

doe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My second stay I like it so much
This is a very nice modest hotel. The staff is exceptionally considerate, arranging any missing items need for for room service, bag handling, cab to the airport or bus station. I felt secure and cared for. My room was upgraded on arrival for returning and everyone remembered my name. Your not far from Liberty Square Metro, but it is a 15 minute walk or a small cab fare that can be arranged. Your close to the Funicular and Old Town. My room had a mini fridge that was stock and the bathroom is modern, just the carpet is dated and no elevator which is coming soon. I love the morning full breakfast. I frequent Tbilisi and plan to return. The price is a bargain if you travel at this level in the US at all.
Stayed 4 nights in Apr 2018
Response from Bela on Apr 18, 2018
Good afternoon! Thank you for your review. We are so glad, that you enjoyed your stay in our hotel. Looking forward to seeing you again. Best Regards, Hotel Diplomat Team

8/10 Good

doec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
I was greeted and checked in promptky. The staff is warm and friendly. The morning breakfast is a full fair, the kitchen will make your eggs and they are western foods in addition to Georgian. My room was small my adequate for a single travelor. The bathroom minimum soaps, but hairdryer. LIberty square and old city. us,walkable downhill about 15 mins, and its a nice walk in the am lots of old architecure, small.shops. but taxi back.
Stayed 3 nights in Mar 2018
Response from Merab Beridze on Apr 4, 2018
Thanks for your review, hope to see you again.

10/10 Excellent

Juraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caring staff
Very nice hotel with great service, perfect breakfast and caring staff.
Stayed 3 nights in Mar 2018
Response from Bela on Sep 14, 2018
Good afternoon! Thank you for your review. We are so glad, that you enjoyed. Looking forward to seeing you again. Best Regards, Hotel Diplomat Team

6/10 Okay

Chris

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Nov 2017
Response from Bela on Jan 27, 2018
Dear Chris, Thank you for staying in our hotel. Can you tell us what didn't like in hotel and we will try to improve it. Thank you for your review, you opinion very important for us. Looking forward your answer. Best Regards. Bela Apresyan Reservation Manager

10/10 Excellent

KyraMB, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay Excellent Service
We had a fantastic stay at the Hotel Diplomat. We are a family of four (2 adults and 2 kids 8 & 4) and we can't fault the hotel. We were in room 37; it was spacious and spotlessly clean. The housekeeping staff were excellent and always waited the extra time for us to depart. The room had all we needed and also a small balcony. 2 very small things that did not impede our stay: the plug for the bath was missing (but we.managed and also took showers) and only Georgian and Russian channels on TV (not important for us). The hotel was very clean and staff were always available to help. The breakfast was good with a delicious and sufficient variety of foods. We were there for New Years so there was even champagne and traditional Georgian sweets. Best of all about this hotel was the outstanding hospitality and support of the staff, most notably Merab, who helped us with everything- transfers, advice, going over and above to help me when I had a cold bringing me a traditional Georgian cold cure. he was kind, professional and courteous at all times and so delightful with our children. Big shout out also to George who was equally kind and just wonderful with our children always playing with them and looking after them. The location of the hotel was fine, approx 20 mins to Freedom Sq walking with the kids. It's calm and peaceful. We arrived to Tbilisi by train and got to the hotel at 8.30am and as our room was free they checked us in straight away with no extra charge amazing thanks.
Stayed 4 nights in Dec 2017
Response from Bela on Jan 15, 2018
Thank you for such a good review. Hope see you soon :-)

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better to Fund different place to stay. I really Disappointed.
Stayed 8 nights in Nov 2017
Response from Bela on Nov 24, 2017
Dear Guest, Maybe you can tell us what you exactly dislike in hotel? We will note it and will try to make it better. Looking forward your answer. Best Regards, Bela Reservation Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
locatcion is so bad , small hotel , no elevator , old key not card , not safe > no camera , no save box in room. What can I say . I get one night in there.
Stayed 1 night in Jul 2017

8/10 Good

Ben, Armenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typical 3 star hotel though expensive
The hotel is good in its class, however, the price of over $100 for two people with breakfast is too much. Breakfast is basic without hot meal and the room is rather small. We stayed only one night and did not have enough experience with the staff. Overall it is a good hotel and I would stay there again if the price was ok.

10/10 Excellent

Glyn, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, well run hotel
This was my first stay in Tbilisi, and I came on holiday to get a feel of the city which is twinned with my English home town, Bristol. I travelled alone & stayed 4 nights. I tried to get a feel of the place by exploring, mainly on foot, & not just heading for the obvious tourist spots.

8/10 Good

Alex, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seattle
Everything was very good, if we will going to be in Tbilisi next time, stay there

8/10 Good

Bev, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely renovated hotel, a bit less convenient
Hotel Diplomat is a pleasant, nicely renovated hotel. The front desk staff speak some English, which is very helpful. Unfortunately for us, it is about 1 mile from Freedom Square and uphill all the way. We like to walk but this was quite tiring. The closest restaurant is perhaps a quarter of a mile away - Mary. Astor Cafe - which we liked a lot.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

Aleksey, Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite good hotel for the stay, is not crowded and with the friendly staff. Minuses are location (a bit away from main streets) and neighborhood (no restaurants/shops nearby). Room is clean, was surprised that there was no safe deposit box there. Keep it in mind

8/10 Good

Phil, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and condition, too far out
Hotel and staff good. Hotel about two or three star but clean and ok.. Location about a mile from freedom square and a taxi ride.

4/10 Poor

L, Armenia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
low quality
I was disappointed with the quality of body care (shampoo, soap, body lotion) is very low quality, as after using it I got alergy, all my body was irritated. Make sure you take some staff with you. there is no view at all, as the hotel was located at the edge of Tbilisi. the way to find its place was very difficlte, even Taxi driver didn't recognize the address. the smartphone navigation worked slow and not adequate at Tbilisi. Near the hotel is construction site with NOIS, after 8pm it was stopped, but before that, it was awefull.

8/10 Good

MV, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel and great service from staff.
Hotel is about a 15 min walk to Old Town (add 5 min on way back to hotel as it's a little uphill). Taxi to Old Town costs 3-5 lari. Staff at reception are pleasant and very helpful. They get back to you if they're not able to anwer your question immediately. There is no lift, but they help bring your luggage to your room. Room is spacious and clean, although the decor is an acquired taste. AC works well and wi-fi connection is fast. No bathtub in bathroom, but shower space is more than adequate. There is hot water and good water pressure in the shower. There is a faint (emphasis on faint) funky smell when you open the bathroom door (could be from old pipes). To be fair, I didn't report this as it didn't bother me too much. There's nothing as far as restaurants/night life in the immediate area, but it's a lot quieter at night compared to hotels in Old Town where I also stayed. I will stay here again next time I'm in Tbilisi.

8/10 Good

Hal, Havana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bıt far from the centre but worth itç
The Diplomat ıs a new hotel very near the great park whıch domınated the hıll overlookıng the cıty of Tbılısı. It ıs pleasant, affordable, clean as a whıstle, and good value for money. The staff are delıghtful and could not be more helpful. The only drawback ıs that ıt ıs a faırly long dıstance from the real centre of the cıty. And ıt ıs all uphıll on the way there from shops, theatres, musıc, and the hıstorıcal centre. Thıs havıng been saıd, the dıstances are not long.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, and the service was amiable. The breakfast was standard for Georgia. The location is not as close to Freedom Square as they make it sound, it is a 10-15 minute walk uphill from there.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, close to the city center.
We've stayed at the hotel for 4 nights. Very nice hotel with very homey atmosphere. Very pleasant staff willing to help and advise on any issue. Would definitely come back and advise to my friends.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Will stay there next time for sure!

4/10 Poor

Bruce, Atlanta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't believe the 3 star rating
This is not a three star hotel. If it was advertised as a 2 star, it would have been fine but I expected more. The price, however, was for a 3 star. In other words, too expensive for the quality of the rooms. The staff was friendly and helpful, no issues there. The rooms were in disrepair and the beds were as hard as a rock.

10/10 Excellent

Massimiliano

Liked: Property conditions & facilities
ottima sistemazione per Tbilisi
Hotel con stanze spaziose. Bagno pulito e soprattutto personale fantastico. Mi sono presentato verso le 11.45 e mi hanno permesso di lasciare già le valigie in camera nonostante l'orario. La colazione lasciata davanti alla porta la mattina è una bella trovata: si risparmia tempo che si può dedicare a dormire. Prezzi buoni e posizione a 3 fermate di bus da piazza della libertà, in zona tranquilla. Se tornerò a Tbilisi so dove andare
Stayed 3 nights in Jun 2022
Response from Nata on Jun 10, 2022
Dear Massimiliano, Thank you on behalf of the entire hotel staff for such a pleasant review. We are glad that you are satisfied with our stay at the hotel. We hope to host you again. Best Regards, Natalie

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel with friendly staff. The location is perfect, quiet, 1.5 km from the Freedom Square. The room was cleaned every day.
Stayed 7 nights in Aug 2021
Response from Nata on Sep 6, 2021
Dear Natalia, thank you for your review. Hope you will visit us again. Best Regards, Nata

10/10 Excellent

OLIVIER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A recommander
Personnel très sympa Bon séjour
Stayed 2 nights in Aug 2021
Response from Nata on Aug 24, 2021
Dear Olivier, thank you. Hope you will visit us again. Best Regards, Nata

8/10 Good

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and friendly hotel
Very lovely staff, cosy hotel, free breakfast. Location was good,10-15 minutes walk from the Freedom Square or heart of old town. Will visit again when in Tbilisi.
Stayed 8 nights in Oct 2019
Response from Merab on Oct 24, 2019
Dear Johanna Thanks for your warm wards. We will be happy to see you any time.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
駅からは遠い
2019年9月に2泊しました。地下鉄の駅から遠く急な坂を登る必要があります。スーツケースを持って歩くのは？？　また、周辺にはコンビニが一軒だけでレストランはありません。結構いい加減なホテルでパスポートのコピーを紛失したのでもう一度撮らせてと平気でいいます。昨今のセキュリティ事情では考えられません。また、荷物の預かりもありません
Stayed 2 nights in Sep 2019
Response from Merab on Oct 10, 2019
Dear guest Be our hotel located in old part of the city. and distance from metro station until hotel is only 1.4 km. there are many ways to come to hotel , by bus, by taxi, by mini bus. so there is no reason to come to hotel by walk with luggage. We will be happy to see you again

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Ligging is prima. Kamers zijn niet schoon, kwaliteit bedden ondermaats en erg gehorige accomodatie. Personeel is vriendelijk en de manager vrijpostig.
Stayed 4 nights in May 2019
Response from merab on Jul 9, 2019
Thanks for your respond. Wish to see you in our hotel again

10/10 Excellent

Yozhik, Tokyo, Japan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルから自由広場(Liberty Square)など主要スポットへは徒歩15分以内のアクセス。家族3人(大人2人、5歳児)で四泊しましたが、広い部屋で水周りも良好。坂を登った180度の曲がり道のところにホテルはあります。スタッフは全員フレンドリー、いつも親切に助けてくれます
Stayed 4 nights in May 2019
Response from Merab on May 11, 2019
Thanks for your warm words. wish to see you again in our hotel. Best Regards ...

10/10 Excellent

SATOSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2018
Response from Bela on May 18, 2018
Dear Satoshi, Thank you for your review. Looking forward to seeing you again . Best Regards, Hotel Diplomat Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Ein kleines Hotel weit weg vom Zentrum
Das Team ist sehr nett, hilfreich und höflich. Das Hotel ist weit weg vom Zentrum und auf einen kleinen Hügel. Es gibt in der Nähe kein Restaurant aber Kiosk und Supermarkt Das Zimmer ist nicht isoliert genug und man könnte jede ( stimmt ) Bewegung draußen hören. Info: es gibt keinen Aufzug
Stayed 3 nights in Jun 2017

8/10 Good

GhostGumTree, Munich, Germany

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and modern hotel
The hotel is a bit away from the city centre and up the hill so to walk is ok but exhausting. Hotel and the room were tidy and modern. The people at the reception were friendly and anxious to help. Unfortunately the neighbor building is in renovation so there is a big construction site in front of the hotel and the worker started at 7am. But when this is finished there the area will be calm. The breakfast was a bit meager but enough to start the day.

8/10 Good

דודי, ישראל

Liked: Cleanliness, staff & service, property conditions & facilities
צוות מעולה !!! ממש כמו משפחה
המלון אמנם קצת רחוק מהמרכז והמזרנים צריכים שידרוג... אבל על הכל מפצה הצוות המעולה ובעלי המלון האדיבים שדואגים לאורחים לכל דבר. ממולץ בחום!! מלון קטן וביתי. בארוחת בוקר עושים חביתה לפי בקשתך.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and price wortly
Hotel has been fully refurbished and the new rooms and the whole hotel interior is pretty nice. Clean and priceworth. The only thing you need to pay attention to, is that you book taxi from the airport to the hotel directly at the hotel reception. Foreigners are subject of higher taxi charges, as taxi drivers are not using official taxi-meters.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ikke 100% profesjonelt
For å utdype: Ikke mye å utsette på dette hotellet - prisnivå tatt i betraktning. Har en liten kommentar, en detalj, men allikevel. Jeg fikk et kart over byen første dagen. Vurderte et øyeblikk å spørre om det kostet noe, men lot det være, og fikk heller ikke høre noe. Dreide seg om et kart av det enkleste slaget, 2 siders utbrettblad, der bortimot halvparten av plassen er viet reklame for hoteller, restauranter, etc. En type kart som er vanlig overalt og som vanligvis er gratis. Når jeg sjekker ut viser det seg at det koster den nette sum av ca. 5 euro. Et irriterende eksempel på både manglende profesjonalitet, respektløs holdning og overpriset produkt.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggelig hoter
Det ligger ca 10 minutter å gå fra Freedom square. Helt grei avstand. Det er litt opp i byen, bedre luft og mindre støy. Veldig hjelpsomme og hyggelige folk som driver det. Snakker godt engelsk. Hotellet kan anbefales.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort