Suite, 1 King Bed, Balcony

Reviews of Best Western Taxco

3 out of 5
Best Western Taxco
J.Nibbi #2, Col. Centro, Taxco, GRO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 170 out of 296 reviews" "
Rating 8 - Good. 101 out of 296 reviews" "
Rating 6 - Okay. 18 out of 296 reviews" "
Rating 4 - Poor. 6 out of 296 reviews" "
Rating 2 - Terrible. 1 out of 296 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is so close to everything
Stayed 1 night in Apr 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
TV wasn’t working
Stayed 1 night in Sep 2023
Response from BEST WESTERN TAXCO on Oct 26, 2023
¡Buen día!En nombre de todo el equipo BW Taxco queremos agradecerle nos haya permitido recibirlos en nuestro hotel, nos sentimos halagados porque nos eligió para disfrutar de su estancia en Taxco Pueblo mágico, para nosotros fue un placer atenderlos, ¡esperamos haber logrado una grata experiencia para ustedes!Lamentamos el detalle que tuvo con la TV, hemos atendido el reporte.¡Saludos!

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the property. Large and clean rooms; great location; nice view and dining options. And especially the polite; helpful and professional staff. From the front desk to the parking and luggage attendants to the housekeeping team everyone was fantastic. Will definitely return when in Taxco...Thanks so much..!!!
Stayed 3 nights in Sep 2023
Response from BEST WESTERN TAXCO on Sep 27, 2023
Ver detalles301 / 5.000Resultados de traducciónResultado de traducciónOn behalf of the entire BW Taxco team we want to thank you for allowing us to receive you at our hotel, we are flattered that you chose us to enjoy your stay in Taxco Pueblo Magico, it was a pleasure for us to serve you, we hope we have achieved a pleasant experience for you! !

10/10 Excellent

guadalupe, las vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from BEST WESTERN TAXCO on Sep 27, 2023
Apreciable Guadalupe,¡Agradecemos el tiempo que ha dedicado para responder la encuesta de satisfacción!Sus puntuaciones nos motivan, ¡esperamos que hayan disfrutado de su estancia en Taxco Pueblo Mágico!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great and friendly
Stayed 2 nights in Aug 2023
Response from BEST WESTERN TAXCO on Aug 29, 2023
Dear guest,We appreciate your preference, we hope you enjoyed your stay at our hotel.

10/10 Excellent

Ana

Stayed 2 nights in Jul 2023

10/10 Excellent

Meg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from BEST WESTERN TAXCO on Jun 25, 2023
Estimado huésped,¡Esperamos haber logrado una grata experiencia para ustedes!Gracias por dedicar un momento de su valioso tiempo para contestar la encuesta de satisfacción de huéspedes, agradecemos infinitamente sus puntuaciones.

10/10 Excellent

Cindy

Stayed 1 night in Jun 2023
Response from BEST WESTERN TAXCO on Jun 26, 2023
Greetings from Taxco, Guerrero! It is a pleasure to receive you and Mr. Robert in our hotel.

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tremendous Taxco
Was good and we got early check-in put the Wi-Fi doesn’t work very well
Stayed 1 night in May 2023
Response from BEST WESTERN TAXCO on Jun 26, 2023
Thank you for taking a moment of your valuable time to answer the guest satisfaction survey, we are extremely grateful for your scores.

10/10 Excellent

Alvaro

Stayed 5 nights in May 2023
Response from BEST WESTERN TAXCO on Jun 25, 2023
En nombre de todo el equipo BW Taxco queremos agradecerle nos haya permitido recibirlos en nuestro hotel, nos sentimos halagados porque nos eligió para disfrutar de su estancia en Taxco Pueblo mágico, para nosotros fue un placer atenderlos, ¡esperamos haber logrado una grata experiencia para ustedes!

8/10 Good

Hugo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There air conditioning wasn't working properly, i call for serviced but they didn't fixed.
Stayed 1 night in May 2023
Response from BEST WESTERN TAXCO on May 18, 2023
On behalf of the entire BW Taxco team, we want to thank you for allowing us to receive you at our hotel, we are flattered that you chose us to enjoy your stay in Taxco Pueblo Mágico, for us it was a pleasure to serve you, we hope we have achieved a pleasant experience for you! !We sincerely apologize for the detail you had with the air conditioning, our technician has come for repair.Greetings!

10/10 Excellent

lupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay here again. Very convinient. Easy access to transportation.
Stayed 1 night in Apr 2023
Response from BEST WESTERN TAXCO on May 18, 2023
En nombre de todo el equipo BW Taxco queremos agradecerle nos haya permitido recibirlos en nuestro hotel, nos sentimos halagados porque nos eligió para disfrutar de su estancia en Taxco Pueblo mágico, para nosotros fue un placer atenderlos, ¡esperamos haber logrado una grata experiencia para ustedes!

6/10 Okay

Lawrence

Stayed 2 nights in Jan 2023

10/10 Excellent

melody

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and very quiet!
Really enjoyed our stay at the Best Western Taxco. We have been coming to Taxco for close to 20 years and this is the first time we stayed here. It won't be the last as we loved everything about this place. See you next year!
Stayed 2 nights in Jan 2023
Response from BEST WESTERN TAXCO on Jan 23, 2023
En nombre de todo el equipo BW Taxco queremos agradecerle nos haya permitido recibirlos en nuestro hotel, nos sentimos halagados porque nos eligió para disfrutar de su estancia en Taxco Pueblo mágico, para nosotros fue un placer atenderlos, ¡esperamos haber logrado una grata experiencia para ustedes!Gracias por dedicar un momento de su valioso tiempo para contestar la encuesta de satisfacción de huéspedes, agradecemos infinitamente sus puntuaciones, haremos llegar su mensaje a todos y cada uno de nuestros colaboradores, sus comentarios nos motivan a seguir trabajando cada día con gran entusiasmo, ofreciendo a nuestros huéspedes un servicio de corazón, calidez y calidad. ¡Nos alegra saber que haya disfrutado de su estancia en esta pequeña Ciudad Colonial!

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly , clean , comfortable , great location

10/10 Excellent

Víctor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Painless check in staff very nice and friendly
Stayed 1 night in Dec 2022

8/10 Good

Teresa

Stayed 2 nights in Dec 2022

8/10 Good

Wendell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and hotel.
Maybe of the nicest hotels in Taxco. Great Air conditioning. And Great location.
Stayed 3 nights in Nov 2022
Response from BEST WESTERN TAXCO on Jan 23, 2023
Reciba ¡saludos cordiales de BW Taxco! primeramente agradecemos infinitamente sus puntuaciones, sus comentarios nos motivan a seguir trabajando cada día con gran entusiasmo, deseamos haya tenido excelente visita por Taxco Pueblo Mágico.

10/10 Excellent

jeff

Stayed 1 night in Nov 2022

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Sep 2022
Response from BEST WESTERN TAXCO on Oct 19, 2022
¡Muchos saludos desde Taxco, Pueblo Mágico!Deseamos que usted y apreciable familia se encuentren con bien. Le expresamos nuestro sincero agradecimiento por su valoración, para nosotros usted y cada uno de nuestros huéspedes son lo más valioso.

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay very helpful when I booked wrong night. When we arrived they changed our night and were very nice about the adjustment.
Stayed 1 night in Sep 2022
Response from BEST WESTERN TAXCO on Oct 19, 2022
Dear Cindy, Thank you for your visit, we are always happy to receive you in Taxco.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location, attentive staff
Stayed 1 night in Sep 2022
Response from BEST WESTERN TAXCO on Sep 15, 2022
Reciba ¡saludos cordiales de BW Taxco! primeramente agradecemos infinitamente sus puntuaciones, haremos llegar su mensaje a todos y cada uno de nuestros colaboradores, sus comentarios nos motivan a seguir trabajando cada día con gran entusiasmo, ofreciendo a nuestros huéspedes un servicio de corazón, calidez y calidad. ¡Nos alegra saber que haya disfrutado de su estancia en esta pequeña Ciudad Colonial!¡Deseamos tener la oportunidad de ser sede nuevamente en su próxima visita a Taxco de Alarcón!

10/10 Excellent

Rocio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location to the center of town. There is a fairly well stocked Oxxo convenient store within a half block of the hotel. Hotel staff was helpful and friendly. The hotel has an Italian restaurant with an extensive menu including breakfast, lunch and dinner. The only shortcoming is that there was not elevator.
Stayed 3 nights in Aug 2022
Response from BEST WESTERN TAXCO on Sep 15, 2022
Reciba ¡saludos cordiales de BW Taxco!Primeramente agradecemos infinitamente sus puntuaciones, haremos llegar su mensaje a todos y cada uno de nuestros colaboradores, sus comentarios nos motivan a seguir trabajando cada día con gran entusiasmo, ofreciendo a nuestros huéspedes un servicio de corazón, calidez y calidad. En relación al tema del elevador, le hacemos mención que, por conservación de arquitectura y siguiendo los lineamientos de la Junta de Conservación, INAH y Reglamento de Construcción, en Taxco centro, ningún edificio tenemos permitido tener elevadores, por ello nuestras instalaciones ofrecen opción de habitación a nivel del lobby para evitar subir y bajar escaleras. ¡Nos alegra saber que haya disfrutado de su estancia en esta pequeña Ciudad Colonial!Esperamos tener nuevamente la oportunidad de ser sede en su próxima visita a Taxco.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful. The room was clean and the beds were comfortable. Our A/C unit worked well, despite the ceiling being so high. The bathroom was small, but I had already read a review, so I was expecting that. It is in a great location.
Stayed 2 nights in Jul 2022

8/10 Good

Michelle Van der

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located and personal very friendly
Stayed 1 night in Jul 2022

10/10 Excellent

Araceli, Chino

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Friendly Staff, good value
Stayed 1 night in Jul 2022
Response from BEST WESTERN TAXCO on Jul 11, 2022
Estimada Srita. Araceli, ¡Saludos desde Taxco de Alarcón! Agradecemos el tiempo que ha dedicado para brindarnos sus puntuaciones y comentarios, nos enorgullece que la calidez de nuestro equipo de trabajo resalte en sus estancias. ¡Excelente inicio de semana!

6/10 Okay

Ernest

Travelled with partner
Liked: Cleanliness, staff & service
Meh!
Stayed 1 night in Jun 2022
Response from BEST WESTERN TAXCO on Jul 1, 2022
¡Muchos saludos desde Taxco, Pueblo Mágico! Agradecemos sus puntuaciones, esperamos haya disfrutado de su estancia en esta ciudad. ¡Saludos cordiales!

10/10 Excellent

Bernhard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Had never been to Taxco...the hotel was in a perfect location. Since driving around the very narrow and hilly streets seemed stressful, it was nice to have free valet parking at the hotel. Didn't need the car again until checkout. Can walk to Centro and many shops, take a VW Taxi to further away locations.... inexpensive and safe. The hotel staff was welcoming and the room, although a bit small, was modern and very clean. The restaurant upstairs was reasonable and the food very good! The front desk folks more than willing to answer any questions...
Stayed 1 night in Jun 2022

8/10 Good

Kevin

Liked: Cleanliness
Taxco baby.
Decent stay. A little hard to find but that's the nature of this city. We were not offered a room upgrade, gold status. . (Hotel not busy). Good location for bars and restaurants and only a 70 peso taxi ride to the Cristo monumento. Amazing views up there, better than Rio De Janiero.
Stayed 1 night in Jun 2022

6/10 Okay

Ryuta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Raymond

Travelled with group
Liked: Staff & service, property conditions & facilities
The rooms are quite small and the air conditioning didn’t put out much air. The restaurant was nice and the food and wait staff were good. Parking was way off site do to the lay out of the city. Don’t know if I would stay there on a return trip.
Stayed 2 nights in Feb 2022
Response from BEST WESTERN TAXCO on May 24, 2022
Thank you for taking the time to complete the survey about your recent stay in Taxco. On behalf of our Best Western Taxco family, THANK YOU! Your scores and comments are really valuable, they help us improve and motivate us to continue doing our work from the heart. We regret that we did not fully meet your expectations.

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located hotel with no street noise
Stayed 3 nights in Feb 2022
Response from BEST WESTERN TAXCO on Apr 28, 2022
Estimado Chris, Muchas gracias por dedicar de tu valioso tiempo y completar nuestra encuesta de satisfacción. Nuestra privilegiada ubicación a 2 min. del zócalo les permite un fácil acceso a los principales sitios de interés. A nombre de nuestra familia en Taxco, ¡gracias de corazón por sus puntuaciones! Trabajamos con entusiasmo día a día para ofrecerle una experiencia grata. ¡Nos alegra saber que haya disfrutado de su reciente estancia en este Pueblo Mágico! ¡Saludos desde Taxco de Alarcón!

10/10 Excellent

Francisco

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Very nice location, difficult to reach just because of the nature of the steep and narrow streets
Stayed 1 night in Dec 2021
Response from BEST WESTERN TAXCO on Jan 13, 2022
Estimado Sr. Francisco Muchas gracias por dedicar de su tiempo y completar la encuesta relativa a su reciente estancia en Taxco. Nos alegra saber que haya disfrutado de su estancia en nuestro hotel y su visita a este Pueblo Mágico, asimismo agradecemos sinceramente sus puntuaciones, en BW TAXCO nos esforzamos día con día para brindarle un servicio de calidad y con calidez. Las pequeñas calles de Taxco dificultan el acceso de vehículos por ello recomendamos que sus recorridos sean a pie o utilizando el transporte público, ¡Deseo que muy pronto nos visite y darle la bienvenida nuevamente!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend get away!
Great time!
Stayed 1 night in Dec 2021
Response from BEST WESTERN TAXCO on Jan 13, 2022
Estimada Srita. Cindy, Muchas gracias por dedicar de su tiempo y completar la encuesta relativa a su reciente estancia en Taxco. Nos alegra saber que haya disfrutado de su estancia en nuestro hotel y en este Pueblo Mágico, asimismo agradecemos sinceramente sus puntuaciones, en BW TAXCO nos esforzamos día con día para brindarle un servicio de calidad y con calidez. ¡Deseo que muy pronto nos visite y darle la bienvenida nuevamente! ¡FELIZ AÑO!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location and the service and staff what’s great .you keep the good service and I’m going to coming back to taxco
Stayed 2 nights in Jul 2021

10/10 Excellent

Mario

Stayed 2 nights in Jul 2021

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun in Taxco!
Great stay as usual. We are regular guest whenever we go to Taxco.
Stayed 1 night in May 2021

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tremendous Taxco
Nice hotel in the centre of the town and easy to get to anyway and it has parking as well
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great hotel. And a great location in the city center. The best it had a parking lot. And great suggestions on thing to do an see.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2020

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno Best Western
The hotel is a great hotel in the centre of the town and the reach of many restaurants and shops the staff are very friendly and helpful and the rooms are modern
Stayed 3 nights in Jan 2020

8/10 Good

Geldard

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Best Western Taxco on Jan 10, 2020
Estimado Sr. Geldard, Agradecemos su preferencia, gracias por su puntuación. Esperamos que regresen pronto a esta su casa! Cordialmente, Familia Best Western Taxco.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Best Western Taxco on Jan 6, 2020
Estimado Huésped, Gracias por su preferencia! Agradecemos su puntuación, esperamos su pronto regreso. Cordialmente, Familia Best Western Taxco

10/10 Excellent

Nico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent location in dowtown Taxco. Room was well equiped and decorated regardless bathroom was small. There was complimentary coffe in the room, a smaoo refrigerator and internet was high speed. Very good quality vs price. I definitely would stay here again.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Patchy WiFi. Good location, 2 minutes walk from main Zocalo.
Stayed 5 nights in Dec 2019

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Best Western Taxco on Jan 3, 2020
Estimado Sr. Gabriel, Gracias por compartir con nosotros su experiencia a través de su puntuación. Esperamos que regresen pronto. Cordialmente, Familia Best Western Taxco.

10/10 Excellent

CHRISTINA M DE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best
Very comfortable and extremely well located hotel. The best place to explore Taxco!
Stayed 1 night in Oct 2019
Response from BW Taxco Family on Nov 23, 2019
Dear Christina, Greetings from Taxco Pueblo Mágico!! We value your opinion. On behalf of our team THANK YOU for your score. We hope you really enjoyed your staying in Taxco! Best regards!

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Best Western Taxco on Oct 13, 2019
Estimado huésped, Gracias por su puntuación, fue grato recibirlo en esta su casa! Lo esperamos pronto. Cordialmente, Familia Best Western Taxco.