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Reviews of Dorpat Hotel

3.5 out of 5
Dorpat Hotel
Soola 6, Tartu

Reviews

8.6

Excellent

Rating 10 - Excellent. 229 out of 664 reviews" "
Rating 8 - Good. 370 out of 664 reviews" "
Rating 6 - Okay. 52 out of 664 reviews" "
Rating 4 - Poor. 12 out of 664 reviews" "
Rating 2 - Terrible. 1 out of 664 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient location, next to bus station and practically everything in the city center. Good breakfast. Bathroom could use some more thought. Put a stopper in the sink. There are modern ones that are convenient and don't get stolen. Also, how about some wash cloths? A non-slip mat for the very slippery tile floor in the shower would help. A few disposable plastic cups in the bathroom would be nice. Glass glasses are a bit dangerous in bathrooms where people are walking barefoot. The soap was fine, but extremely difficult to wash off. Perhaps not compatible with the water in Tartu?
Stayed 2 nights in Feb 2024
Response from Angela, Sales and Marketing Manager on Feb 26, 2024
Dear David, Thank you for staying with us at Dorpat hotel and for taking the time to share your feedback with us. I am happy to read that in general, you enjoyed your stay. However, I would also like to thank you for pointing out the areas, where we could improve on. I can assure you that your comments have already been shared with our management. We hope to welcome you back soon! Best Regards

10/10 Excellent

Taavi

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect:)
Stayed 1 night in Jun 2023
Response from Tõnu on Jul 1, 2023
We are glad you enjoyed your stay. We hope to see you again soon!

6/10 Okay

margo

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 12 nights in May 2023
Response from Angela, Sales and Marketing Manager on Jul 3, 2023
Thank you Margo for the rating.

8/10 Good

William, STOCKHOLM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Delivered as expected. Rooms where fine and clean and the location good. Breakfast was good but crowded.
Stayed 1 night in May 2023
Response from Angela, Sales and Marketing Manager on Jul 3, 2023
Thank you for the feedpack. In the hotel, it is also possible to have breakfast on the terrace or in the lobby.

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very comfortable and close to the city centre. Right next to the bus station makes for easy transport options. Comfortable rooms and beds. Delicious breakfast. But rooms are missing mini-fridge and kettle. Overall, had a great stay.
Stayed 3 nights in Apr 2023

8/10 Good

Liina

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Triinu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2023

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Nice room. Good breakfast.
Stayed 4 nights in Feb 2023
Response from Angela Järg, Sales and Marketing manager on Feb 27, 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at Hotel Dorpat.It is always a pleasure to receive positive feedback.Best regards

8/10 Good

Riina

Stayed 1 night in Jan 2023
Response from Angela Järg, Sales and Marketing manager on Feb 27, 2023
Dear Riina,Thank you so much for taking the time to leave us a 8-star review.Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. V nice breakfast. Helpful reception.
Stayed 1 night in Nov 2022
Response from Angela, Sales and Marketing Manager on Nov 30, 2022
We appreciate the time you took to share your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Uncomfortable on a hot day
Everything was great - except the air conditioning. The room was spacious enough. The bed was comfortable. The location was great - very close to the Old Town and to a shopping center (which also provided free parking). But it was a very warm day. When we arrived the room was 27°. I turned on the a/c and went out for dinner. When I returned the room was 25°. Still hot but going in the right direction. But an hour later it didn’t get any cooler. I called the front desk and they sent someone up to look. They switched it from Auto to On and assured me that would fix the problem. It was very late by then so I went to sleep. But the temperature never got any cooler, and it was a very uncomfortable night.
Stayed 1 night in Aug 2022

8/10 Good

Georgii, Kiev

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent breakfast
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Mantas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotell
Kõik väga hea, puhtad toad, linna keskel.
Stayed 1 night in Jul 2020

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Kristiina on Jan 31, 2020
Dear Gordon, Thank you for sharing your rating with us! We are delighted to hear that you were satisfied with our service and hope to welcome you back. Best Regards, Dorpat hotel

6/10 Okay

M

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
nice and easy
Very old hotel made to look nice. The whole place needs updating. check in was smooth. parking attached to a shopping mall
Stayed 1 night in Jan 2020
Response from Kristiina on Jan 28, 2020
Dear guest, Thank you for staying with us at Dorpat hotel and for taking the time to share your feedback with us. I am happy to read that in general, you enjoyed your stay. I can assure you that we are updating the hotel step by step. We hope to welcome you back soon! Best Regards, Dorpat hotel

8/10 Good

Renars

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Kristiina on Jan 23, 2020
Dear Renars, Thank you for sharing your rating with us, we look forward to welcoming you back! Best Regards, Dorpat hotel

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019
Response from Kristiina on Nov 21, 2019
Dear guest! Thank you for sharing your rating with us, we look forward to welcoming you back! Best Regards, Dorpat hotel

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasent and comfortable hotel, excellent breakfast abd service.
Stayed 3 nights in Nov 2019
Response from Kristiina on Nov 12, 2019
Dear guest, Thank you for your feedback! I am very happy to read that you enjoyed your stay and that you remained highly satisfied with our services and facilities. We hope to welcome you back soon! Best Regards, Dorpat hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next to the downtown & the bus terminal
The staff was very nice and spoke good English. The only thing missing was some coffee or tea automat from the lobby: as I was arriving very late in the night I had no chance to have anything to drink or eat as also everything in the city was also closed. The hotel wifi didn't work all the time.
Stayed 1 night in Sep 2019
Response from Kristiina on Sep 16, 2019
Dear guest, Thank you for staying with us at Dorpat hotel and for taking the time to share your feedback with us. I am happy to read that in general, you enjoyed your stay. However, I would also like to thank you for pointing out the areas, where we could improve on. We hope to welcome you back soon! Best Regards, Dorpat hotel

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Highlander
Ideally situated between Kaubamaja shopping mall and the river and within easy walking distance of all points of interest in the city centre. Staff were charming and very helpful. Good restaurant on site, or lots of excellent eating options nearby. Rooms well-appointed and serviced. Comfortable and with very good air-conditioning. In the hearty of the city but quiet and semi-secluded. Rooms come with discount on river cruises, which depart virtually from the front door. Great breakfast choices. Highly recommended.
Stayed 1 night in Aug 2019
Response from Kristiina on Sep 16, 2019
Dear Gordon, I am very happy to read that you enjoyed your stay and that you remained highly satisfied with our services and facilities. We hope to welcome you back soon! Best Regards, Dorpat hotel

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Kristiina on Sep 11, 2019
Dear guest, Thank you for sharing your rating with us, we look forward to welcoming you back! Best Regards, Dorpat hotel

8/10 Good

Allan

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Kristiina on Aug 7, 2019
Dear guest, Thank you for sharing your rating with us, we look forward to welcoming you back! Best Regards, Dorpat hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in this hotel just one night, but everything seemed to be great, room was clean and neat, rather spaceous, had a/c. Breakfast was really nice too. Would totally recomend.
Stayed 1 night in Jul 2019
Response from Kristiina on Jul 24, 2019
Dear guest, I am very happy to read that you enjoyed your stay and that you remained highly satisfied with our services and facilities. We hope to welcome you back soon! Best Regards, Dorpat hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Kristiina on Jul 2, 2019
Dear guest, Thank you for your feedback and we are waiting forward to your next visit! Best Regards, Dorpat hotel

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location next to the river, shopping and open air market.
Stayed 1 night in Jun 2019
Response from Kristiina on Jul 1, 2019
Dear guest, Thank you for your kind words regarding our hotel and we are waiting forward to your next visit! Best Regards, Dorpat hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Kristiina on Jun 26, 2019
Dear guest, Thank you for your feedback. We are delighted to hear that you were satisfied with our service and hope to welcome you back. Best Regards, Dorpat hotel

8/10 Good

Verified traveller

Liked: Cleanliness
Well located next to the river, the bus station and three shopping malls.
Stayed 3 nights in Apr 2019
Response from Kristiina on May 6, 2019
Dear guest, Thank you for your feedback. Best Regards, Dorpat hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Kristiina on Jan 22, 2019
Dear guest, Thank you for your feedback. We are looking forward to welcoming you back to our hotel. Best Regards, Dorpat hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tartu is a must visit
Great service, great location, excellent breakfast! Like everywhere in Estonia, the WIFI rocks.
Stayed 1 night in Dec 2018
Response from Kristiina on Jan 22, 2019
Dear guest, Thank you for your kind words. We are delighted to hear that you were satisfied with our service. We are looking forward to welcoming you soon again to our hotel. Best Regards, Dorpat hotel

6/10 Okay

Matt, Dorset, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice Hotel BUT way too hot in the rooms. Air Con turned off the winter and window will not open enough to let fresh air in overnight. Spoke to staff and they weren't really interested.
Stayed 5 nights in Nov 2018
Response from Kristiina on Jan 22, 2019
Dear Matt, Thank you very much for your feedback. We are truly sorry for the inconvenience caused by the air conditioning problems. We strive to be the best and feedback is what helps us to improve the standard of our facilities and services offered to all our guests. We look forward to your next visit! Best Regards, Dorpat hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

nitsan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Comfort clean and spaciousnuce hitel
Stayed 1 night in Jul 2018

10/10 Excellent

Bernt, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only spent one night, but were able to get a room at the last minute, which was great. The room was clean, modern, and reasonably spacious. We liked the free parking and the location was great to walk into the city center along the river. Would return anytime.
Stayed 1 night in Aug 2018

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Noel, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too bad.
Car parking was very confusing, they used the car park from the shopping mall next tot the hotel (next to!). Staff are friendly, the lobby is always pack with people due it is an open reception area with the bar. Locate is pretty nice, next to the river, next to a shopping mall with a supermarket inside. Walking into town is about 5 minutes.
Stayed 1 night in Jul 2018

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick decision
Nice place with good facilities. Friendly people. Quite rich breakfast.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Adam

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2018

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, good value
Generally a fine place but so busy and hectic. One would believe the biggest convention was in town. The hotel is well situated, staffed by friendly folks and in good shape. The only issue was the breakfast area was a wild scene as there was either too little space or too many people. Think Times Square on New Year’s Eve.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

6/10 Okay

Ali

Disliked: Staff & service
Horrible WiFi
Overall stay is fine , but horrible WiFi could not watch super bowl
Stayed 4 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Basic quality hotel
Stayed 2 nights in Jan 2018

8/10 Good

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in the heart of Tartu
Good location, quiet, nothing to complain about, everything very good for 3* hotel.
Stayed 1 night in Nov 2017

4/10 Poor

SG, Sweden

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap hotel with poor internet and housekeeping
The room was comfortable enough but do know that's all you'll get. The Internet speed was really poor on all my devices. I called down to the front desk about it and they responded courteously and tried to turn it off and back on. I eventually and used my mobile data for the rest of my stay. Housekeeping was surprisingly bad. They did the bathroom and cleared the trash on the first day but didn't make my bed. On the second, despite my stopping them in the hallway and asking them to do my room, they once again did a cursory swipe of the bathroom and made the bed but didn't pick up a wine glass and coffee cup from the previous day, or empty the trash. The front desk was courteous throughout. The breakfast buffet is what you would expect in a European hotel.
Stayed 3 nights in Oct 2017

6/10 Okay

Janet, Vancouver, B.C.

Liked: Cleanliness, staff & service
No wifi in rooms and loud
Pros: - lovely lobby with a bar - couldn't be any closer to the bus terminal- across the street - right next to the Dorpat convention center and a shopping mall with a grocery store and coffee shop inside - seven minute walk to town square with beautiful riverside walk - river view rooms - friendly staff - myfitness gym 5 minute walk away- 3 euros for first visit and 13 for subsequent ones Cons: - awful wifi signal in rooms- between one and two bars. Often this wasn't enough to even send a basic text or email, nevermind to talk over the phone using the web or to download anything. As an overseas guest, this was a major con for me. Made communicating with colleagues over iMessage challenging and I had to go down to the lobby to make calls. - paper thin walls. On two nights, I was up until 1am with guests on either side of me talking, and then up again at 4 with the people upstairs stomping around and talking loudly. - you can't control the heating or airconditioning using the fan in the room- as it doesn't work. This was frustrating not only because of the termperature in the room, but because a fan is a foolproof way of drowning out noisy neighbours! - no iron in the room. Again, for a hotel that is trying to cater to business people using the convention center next door, this is a must! I had to "iron" using water and a hair dryer - no coffee in room or lobby. I really wanted to like this hotel, but the cons were significant enough to outweigh the pros.
Stayed 4 nights in Oct 2017