Ratings based on 658 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
84% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good location & facilities

Posted 5-Apr-2014
Nice place to stay great restaurant I would recommend it
4 out of 5
by Don from Michigan

Mainsail - Tampa

Posted 25-Mar-2014
Pros: close to major arteries - easy to get from point A to B.
Cons: see above comments
Location: near shopping, banks, and some great Cuban food.
For the most part, overall impression is favorable. Rooms are spacious, comfortable, and, for the most part, quiet at night. Some shortcomings: 1) no security 2) there should be some sort of pool supervision on week-ends - lots of kids running around the deck, jumping over people in the pool,etc. 3) the pool attracts the same "good 'ole boy" network of loud, boisterous guys who are constantly chugging brews and smoking. 4) planes from TIA fly over the complex early, around 5:30 a.m. Takes some getting used to.
4 out of 5
Recommended
for Everyone
by A verified traveller from MInnesota

Escape-from-Minnesota Vacation

Posted 15-Mar-2014
Pros: I like the staff ... they are good people who try to assist but even their hands are tied with policy do's and don'ts. I also enjoyed Latitudes/pool
Cons: Install elevators or guarantee first-floor rooms when requested.
Location: I liked the location because it was close to my brother's house and also close to fine eating establishments.
We have stayed at Mainsail for the past couple years in the Feb/Mar timeframe, and have always thoroughly enjoyed the facilities. Unfortunately, this year started out on a very bad note. Even though I made these reservations 6 months in advance, some policies at Mainsail had changed, and no one saw fit to let us know. There are no elevators, and because my husband has difficulty walking, and my brother (who we fly down to Tampa to visit) is in a wheelchair, I have always requested a first-floor room close to the pool / restaurant. When I made the reservations, I was assured that this would not be a problem. However, when we arrived, I was told 1) there are now only two of the eleven buildings being used for "hotel guests" and both were as far away from the pool / restaurant as could be; AND 2) they could not honor my first-floor accommodations! Very, very disappointing. Another policy change is that they no longer rent out less than 5 days. Our initial plans were to be at Mainsail for 6 nights, then to Fort Myer for 2 nights, coming back to Mainsail for another 3 nights, going over to New Port Richey to visit other relatives, and returning to Mainsail for the last 3 nights of our vacation. After a lot of negotiation, they did allow us to come back to Mainsail for the last 3 nights but at a much higher rate. Although the staff remains friendly, I'm afraid we will probably be securing other accommodations next year ....
5 out of 5
Recommended
for Everyone
by A verified traveller

Recommended

Posted 2-Mar-2014
Very nice place to stay. This is my second time but not my last. I look forward to staying again on my next trip to Tampa.
5 out of 5
Recommended
for Everyone
by A verified traveller

Went for a hockey game.

Posted 3-Feb-2014
Very lovely grounds, quiet and very clean. Friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveller

Closed environment. Spacious units. Clean & basic

Posted 18-Jan-2014
Pros: Spacious
Cons: Elevator.
Location: Golf & vicinity to TPA
4 out of 5
Recommended
for Families
by 700-101 Dec21-28 from Ontario, Canada

Christmas Holiday

Posted 2-Jan-2014 on Hotels.com
Found a lot of dirt and a dirty sock behind a walk in closet door before we even moved in. After complaining the next day with the clear instructions that I dont want anyone to enter when we are NOT home, they sent in a cleaning person who was ready to enter 10 seconds after she knocked and announced that she was "housekeeping" which upset me, but she was already clearly upset that she had to be there, but since she didn't speak any english she didn't understand when I asked her to come back a couple of hours later. When she did come back she cleaned the place BUT again did not bother to clean behind the door with the dirty sock. The place was otherwise fine, very spacious, The kitchen was clean and functional, the front desk people were curtious and helpful and the rest of the stay was fine and uneventful. THEY DO HAVE TO DO SOMETHING ABOUT THEIR HOUSEKEEPING DEPARTMENTand the carpets should be cleaned a lot more often then they currently are!!!! The taking care of minor details make all the difference to most people (travellers)!!! We WOULD stay there again now that we know what to expect.
2 out of 5
by A verified traveller

Posted 19-Dec-2013
Pros: Love the roomy and coziness of the hotel.
Cons: I think it is absurd that Mainsail is accepting hotel reservations when their setup no longer provide amenities of housekeeping (You pay $30).
I booked a total of 4 rooms through Expedia, and I checked in without a hitch, however. There were issues that Mainsail Suites & Conference center would not even address and continued to refer me back to Expedia, they informed me they had nothing to do with a missing reservation, when I prepaid for the rooms. The entire experience has made me feel that I do not want to use opague, or travel websites any longer. I had an issue with car rental and Alamo .I was doubled charged by the travel website and Alamo charged me in addition to that. indicating that there was a deposit required to get the car. This is getting ridiculous.
1 out of 5
Recommended
by RayS from Tampa

Never again!

Posted 16-Dec-2013 on Hotels.com
I was extremely disappointed. There was no parking available near the building where my room was located. I had to park 3 blocks away upon arrival and after returning from dinner. The room does not get maid service daily. The TV in the room did not work at all. It appeared to have no cable connection to the TV. I reported it to the front desk the next morning after my arrival, because the front desk closes at 7PM. She said maintenance would fix it by the end of day. Nothing happened. The room was very noisy fro road traffic on the adjacent roads, making it difficult to sleep. Paper this walls apparently! I would not recommend this place or ever stay there again myself.
2 out of 5
Recommended
by Bill from Buffalo

Not as advertised

Posted 11-Dec-2013 on Hotels.com
The only nice thing about this "hotel" was that it was close to where I needed to be. It was impossible to get clean towels. Even after asking the manager and calling the front desk several times. The rugs were heavily soiled. The tv's were advertised as flat panels but were actually tube tv's. No housekeeping. Housekeeping was not included with our stay and was only available at a cost of $30 each time requested.