Outdoor pool

Reviews of La Quinta Inn & Suites by Wyndham Tampa Fairgrounds - Casino

2.5 out of 5

Reviews

5.2
Rating 10 - Excellent. 141 out of 1096 reviews" "
Rating 8 - Good. 170 out of 1096 reviews" "
Rating 6 - Okay. 204 out of 1096 reviews" "
Rating 4 - Poor. 227 out of 1096 reviews" "
Rating 2 - Terrible. 354 out of 1096 reviews" "

4.8/10

Cleanliness

6.0/10

Staff & service

4.8/10

Amenities

4.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Raggilow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Apr 17, 2024
Dear Raggilow,Thanks for your wonderful comments. We are pleased that you would recommend this property and that you found our hotel to be a nice place to stay. I'm also glad that our hotel impressed you enough that you would stay with us again. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.Sincerely,Hotel Manager

2/10 Terrible

laline, miami

Disliked: Cleanliness, property conditions & facilities
S
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 17, 2024
Dear laline,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 Terrible

wesley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear wesley,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Terrible

Britany

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I wound not recommend a stay here, there was long hairs all over the bed and pillows and small hairs all over the bathroom. The room was not clean and I would suggest staying anywhere else.
Stayed 1 night in Apr 2024

10/10 Excellent

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 12, 2024
Dear ROBERT,Thank you for your feedback! We're glad to hear that you had a great experience with us. If there's anything more we can do to enhance your next stay, please let us know. We look forward to welcoming you back!Sincerely, Hotel Manager

2/10 Terrible

Brennan

Disliked: Cleanliness, property conditions & facilities
Room was gross. Shower didn’t look like it’s been cleaned.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 9, 2024
Dear Brennan,We apologize for the condition of your room and the cleanliness of the shower during your stay. Providing a clean and comfortable environment is a top priority for us, and we regret falling short of our standards. Your feedback is important, and we will address this issue promptly with our housekeeping team to ensure improvements are made. We hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old smells bad ! Never again.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear Diane,We apologize for the experience you had during your stay. Your comfort and satisfaction are important to us, and we regret that our accommodations did not meet your expectations. We take your feedback seriously and will work to address any issues with cleanliness or odour to improve our guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 Okay

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
Old terrible breakfast should say no breakfast went down the road to eat
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,Unfortunately, we have been unable to offer you a positive experience this time. We try to make everyone's stay with us memorable and regret that we fell short of your expectations. We will take steps to improve everything and hope that you will return soon and have an enjoyable stay.Sincerely, Hotel Manager

2/10 Terrible

Brenda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property has a weird funky smell, everything looks old, the carpet areas as u walk to ur room r dirty, the room itself has a smell, 1 bed cover had a small stain of old dried up blood. The breakfast was not great, bagels were so hard, no jelly for toast, no spoons for cereal n only small plates that r too small to put the waffles on.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 3, 2024
Dear Brenda,Thank you for taking the time to share your experience with our hotel. We will be sure to further look into your concerns and address any findings immediately. We strive every day to provide our guests with a superior guest experience. We apologize if we fell short of that goal. We hope you will visit again soon.Sincerely, Hotel Manager

4/10 Poor

Mark

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Arrived at 3am- Clerk rude AF with limited guest service skills wouldn’t allow check in until 7:00am. I had to have Expedia interveen. Breakfast consisted of white bread, OJ, dry cereal, spoiled milk. I Pool was greenish and not available until noon. guess you get what you pay for.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Dear Mark,We sincerely apologize for the disappointing experience you encountered during your recent stay. It's unacceptable that you were met with rudeness from our staff and encountered issues with the breakfast offerings and pool availability. We take your feedback seriously and will address these concerns immediately to ensure they do not happen again. Please accept our sincerest apologies, and we hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

6/10 Okay

Martha

Travelled with partner
Liked: Property conditions & facilities
Quiet convenient location, close to the Casino!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Dear Martha,Thank you for sharing your positive feedback. We're pleased to hear that you enjoyed our quiet and convenient location, especially its proximity to the casino. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

2/10 Terrible

Robin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room mold around tub Ac unit filthy plaster patches around edge hidden by curtain unit.. dust everywhere, all doors shredded on bottom, furniture scratched, stains on the walls. This was the Deluxe? when checking out another guest was having an argument with clerk. His room was infested with BED BUGS he had photos, The clerk refused tp return his deposit told him to call Whynham, Wyndham told him to speak with the hotel. This is the worse experience I have ever had . I asked the clerk how long have they been a part of Wyndham, he said 3 years, evidently Wyndham never inspects their hotels they represent.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Dear Robin,Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused you during your visit. I am extremely disappointed that you had an unfavourable experience for all the reasons you mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated. We hope to welcome you again soon.Sincerely, Hotel Manager

4/10 Poor

Joanne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is hard to understand. I had to wait while the guy had a personal phone call while halfway through check in. Never told where my room was or about the breakfast. The room smelled like weed. The bathroom has bugs. Never again
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Dear Joanne,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

10/10 Excellent

Franshoira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOve everything
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear Franshoira,Thank you for your wonderful feedback! We're delighted to hear that you loved everything about your stay with us. Providing excellent experiences for our guests is our top priority, and we're thrilled that we could meet your expectations. If you have any future travel plans to the area, we'd be honoured to welcome you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Mona, Bronx

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Mahima Patel on Apr 1, 2024
Thank you for staying with us!! We hope to see you again soon :)

4/10 Poor

Cristina

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is too expensive for what it offers. Rooms very outdated and smelly, they somehow painted the toilet and it was peeling inside I thought for a sec that it wasn’t properly cleaned but it was paint that was peeling off. I thought for a sec I was staying at a red roof
Response from Hotel Manager on Mar 29, 2024
Dear Cristina,Thank you for bringing your concerns to our attention. I am sorry for the issues you encountered during your stay. Our maintenance department has been notified of the problems and has been instructed to take the necessary steps to address them. We are committed to enhancing our services and facilities, and we hope to have the opportunity to welcome you back soon.Sincerely, Hotel Manager

4/10 Poor

Cornell

Disliked: Staff & service, property conditions & facilities
No one answers the front desk I literally called like 10 times and no one answers and the property isn’t all that for a $100 deposit that wasn’t told to me on the website and I been left but they are still holding my money
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Cornell,We sincerely apologize for the inconvenience you experienced in reaching our front desk and for any miscommunication regarding the deposit. Your feedback is concerning, and we will investigate the matter promptly to ensure such issues are addressed. Please rest assured that we take guest satisfaction seriously, and we will work to resolve any outstanding concerns regarding your deposit. Thank you for bringing this to our attention. We hope you will visit again soon.Sincerely, Hotel Manager

6/10 Okay

Hemraj

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 17, 2024
Dear Hemraj,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Amanda,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely, Hotel Manager

6/10 Okay

Hitesh

Travelled with family and small children
Disliked: Staff & service
They offer breakfast. But with very less items and almost no intention to refill anything even it gets over before 9 am.
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 26, 2024
I apologize for the inconvenience caused by our breakfast service not meeting your expectations. We are addressing the issues to ensure a better experience for future guests.Thank you for your understanding.

4/10 Poor

Caroline

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated, windows fogged up, no air condition in the lobby. Smelly. The room was fine.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Guest,Thank you for your feedback. We apologize for the inconvenience caused by the outdated facilities, fogged windows, and lack of air conditioning in the lobby. We take your comments seriously and will address these issues to ensure a more comfortable experience for our guests in the future. We're glad to hear that you found the room satisfactory, and we hope to have the opportunity to provide you with a more enjoyable stay overall during your next visit.Sincerely, Hotel Manager

2/10 Terrible

Martha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hallways in the property are really dirty, and the elevator smells too bad. Linen’s room are dirty pillowcases stained
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
We apologize for the cleanliness issues you experienced during your stay. Immediate action is being taken to clean hallways, elevator, and linens. Your comfort is our priority, and we're committed to ensuring a better experience. Please reach out if you need further assistance.

2/10 Terrible

Steven

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the front desk were rude and the front lobby was extemely hot. Also, I paid for an upgraded deluxe room and got just a standard room with an extremely small and very old TV, as well as realizing after hearing someone else pay for their room, that I overpaid $75 for the same room. Lastly, the free so called breakfast was non exsistent. It was basically a french toast machine and white bread, and the serving area and counter tops were very dirty. I do not te ommened this facility, and I do plan on contacting corporate.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
I'm truly sorry for the numerous issues you encountered during your recent stay. It's disheartening to hear about the rudeness at the front desk, the discomfort in the lobby, and the discrepancies with your room upgrade and pricing. Additionally, the substandard breakfast and cleanliness concerns are completely unacceptable.Please know that we take your feedback seriously, and we are working diligently to address these issues with our team. Your experience does not reflect the level of service and quality we strive to provide. We understand your frustration and appreciate you bringing these matters to our attention.Regarding your concerns about pricing and room amenities, we will investigate this matter thoroughly and take appropriate action. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust in the future.If you would like to discuss your experience further or if there's anything we can do to make amends, please don't hesitate to contact us directly. We value your feedback and are committed to ensuring a better experience for our guests.

2/10 Terrible

Sandra

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay again. Needs upgrades for the price being high. No microwave in room. Towel rack broken. Garbage underneath both beds. Bathtub has rust spots. Mat in bathtub coming up. Mold underneath it. Wouldn't even rate this place.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear Guest,We apologize for the subpar experience you had during your stay with us. Your feedback regarding the need for upgrades, lack of amenities, and cleanliness issues is concerning, and we take it seriously. Rest assured, we will address these issues promptly to ensure a better experience for our guests in the future. We regret that we did not meet your expectations and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Juan

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel not worth the price plus 100.00 incidental charge .
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Juan,We apologize for falling short of your expectations and for any inconvenience caused by our pricing and incidental charges. Your feedback is essential, and we will review our policies to ensure they align with our guests' needs and expectations. We hope to welcome you back soon.Sincerely, Hotel Manager

8/10 Good

Patricia

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 10, 2024
Dear Patricia,We're glad you had a positive experience during your stay. If there's anything we can do to make your next stay even better and earn that perfect 5, please let us know. We appreciate your feedback and look forward to welcoming you back soon.Sincerely, Hotel Manager

2/10 Terrible

George

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this location
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Guest,We're sorry to hear that you had a disappointing experience at our hotel. We strive to provide the best service possible to all our guests, and we regret that we fell short during your stay. Your feedback is important to us, and we will address any issues to ensure a better experience for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager

6/10 Okay

Monique, PALM BAY

Travelled with partner
Disliked: Property conditions & facilities
The property needs major updates and more staff. My room smelled like it had been smoked in and when I advised the front desk he simply said i wouldn't be charged for it, it's supposed to be a non smoking hotel. The property is a bit over priced.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 18, 2024
Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered during your stay. We take all feedback seriously and promptly address the cleanliness and safety issues with our team. Your comfort and security are our top priorities, and we are committed to making necessary improvements to ensure a better experience for our guests.

2/10 Terrible

Vicky

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I have asked for a refund for my second night and really do not feel I should have been charged at all! No one, not even my worst enemy, sould have to stay there. It was extremely unsafe, dirty, and broken down.Do not sit or lie down without first checking the edge of the mattress. Ours had an inch long, coat hanger thick metal spike (part of the mattress edging) sticking up.My daughter got scratched on it. It could have been a much worse wound, but thankfully she (or none of us!) was just brushing past it and she did not sit right down! Service was horrible. La Quinta should not allow these people to run their hotel.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 18, 2024
Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered during your stay. We take all feedback seriously and promptly address the cleanliness and safety issues with our team. Your comfort and security are our top priorities, and we are committed to making necessary improvements to ensure a better experience for our guests.

10/10 Excellent

Donna

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 6, 2024
Dear Guest,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5-star rating.Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!!Regards,Hotel Manager

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost every guest complained about the smell of the room, musty. Sheets are dirty unwashed and stained. Carpet is dirty in hallways and in the rooms. I felt unsafe when I arrived because of delinquents loitering outside drinking and smoking pot. Expedia, you need to dump this place off your website.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 17, 2024
Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered during your stay. We take all feedback seriously and are addressing the cleanliness and safety issues with our team immediately. Your comfort and security are our top priorities, and we are committed to making necessary improvements to ensure a better experience for our guests.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was pretty good and clean staff was friendly the only thing that they could have done a little better just have better internet for sure cuz it goes in and out on you all the time no towels inThe bathroom which is not a big deal we just had to go get them infuser ATM machine watch what you do it says they would charge you $3.99 but receipt says $6.50
Stayed 5 nights in Mar 2024
Response from Hotel Manager on Mar 15, 2024
Dear Guest,Thank you for your positive feedback about our clean hotel and friendly staff. We apologize for the inconvenience with the internet connection and the discrepancy with the ATM charges. Your comments have been noted, and we will work to improve these areas. We appreciate your understanding and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Krystal

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
First the rooms look nothing like the pictures second they didn’t have breakfast if I would have known that the reservation fee on top of the extra 200 a night I would have cut my losses and spent the extra money for a decent hotel I was under the assumption that Laquinta was a nicer hotel I was upset to find that I was wrong
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear Krystal,We apologize for the disappointment you experienced during your recent stay with us. It's disheartening to hear that the room did not meet your expectations based on the pictures and that our breakfast offering fell short. Your feedback is valuable, and we will use it to make necessary improvements. We hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

8/10 Good

Raquel

Disliked: Cleanliness, amenities
Nice friendly staff but lobby bathroom was disgusting!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear Guest,Thank you for recognizing our friendly staff. We're sorry to hear about the cleanliness issue you encountered in the lobby bathroom. Rest assured, we'll address this immediately to ensure a more pleasant experience for all guests. Your feedback is appreciated, and we hope to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 Excellent

María

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy check-in and it was yes a place to sleep when your tired,I really don't understand why they request a $100 deposit, they did said it will take 2 to 3 weeks for my deposit to be returned
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear Guest,Thank you for sharing your experience with us. We're glad to hear that you found the check-in process easy and that our hotel provided a comfortable place to sleep. Regarding the deposit, we apologize for any inconvenience caused by the delay in returning it. Deposit policies can vary, and we'll review ours to ensure clarity for our guests. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Roderick

Travelled with group
Liked: Cleanliness, staff & service
All well just noticed very dirty carpet in hallway
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Roderick,Thank you for bringing the condition of the hallway carpet to our attention. We apologize for any inconvenience this may have caused. Your feedback is valuable, and we will ensure that our housekeeping team addresses this promptly to maintain a clean and comfortable environment for our guests. We appreciate your understanding and hope to welcome you back soon.Sincerely, Hotel Manager

4/10 Poor

Brittany

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear Brittany,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager

4/10 Poor

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Friendly staff. Dirty hotel. Crappy breakfast.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 9, 2024
I apologize for the inconvenience you experienced. We'll address the cleanliness issues immediately and review our breakfast options to ensure better quality. Thank you for bringing this to our attention.

2/10 Terrible

Janet

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check was very disorganized. the young lady on the desk was talking on the phone, and dealing with a guest issue at the same time. we requested a 2 double beds at the time I made a reservation. When we checked in I asked for a handicap room with a walk-in shower, due to the fact that my traveling companion both have bad knees. when we got to the room it was 1 double bed.my companion, and I do not sleep in the same bed. We had to take the traditional room. After a 3 hour drive I was very ready to take my shoes off. Upon taking my shoes off, and walking to the bathroom my socks were soaking wet, and dirty. The carpet was soaking wet.My companion had to put on her shoes everytime she got up to walk to the bathroom or anywhere else in the room. I will definitely not recommend this hotel to anyone.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 5, 2024
Dear Janet,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

6/10 Okay

Doreen

Travelled with partner
Liked: Staff & service
It look dark
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 5, 2024
Dear Doreen,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager

6/10 Okay

Ceolo

Business traveller, Travelled with partner
Liked: Cleanliness
Breakfast wasn't allowed in rooms and some of the guest were loud at night.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Guest,Thank you for sharing your feedback. We apologize for any inconvenience regarding our breakfast policy and noise disturbances during your stay. We'll review our policies and work to ensure a more peaceful environment for all guests in the future. We hope to welcome you again soon. Sincerely, Hotel Manager

6/10 Okay

Jolene

Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 5, 2024
Dear Jolene,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

2/10 Terrible

Yunier

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las camas manchadas el baño con poca precion de agua y ni 1 pomo de agua o sea este hotel como tal no me gustó el servicio y la habitación
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 3, 2024
Dear Guest,We sincerely regret the inconvenience you experienced during your stay at our hotel. Your feedback is important to us and we will address these issues with our team to improve our services and facilities. We appreciate your feedback and regret that we did not meet your expectations.Sincerely, Hotel Manager

2/10 Terrible

Arzel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got into my room I noticed it was still trash in the trash can from their last visit. I had only one flat ass pillow in the room and the water did not get hot what so ever & the WiFi was extremely trash - If you are looking for a hotel in the fairground area I’ll say look across the street holiday inn also it is a red roof inn what ever you do do not come here
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 3, 2024
Dear Guest,We apologize for the unsatisfactory experience you had during your stay. It's unacceptable that your room was not properly cleaned and that you encountered issues with amenities such as pillows, hot water, and Wi-Fi. We take your feedback seriously and will address these issues with our team to ensure improvements are made promptly. Thank you for bringing these concerns to our attention, and we regret that we were not able to provide you with a more pleasant stay.Sincerely, Hotel Manager

8/10 Good

MD HANIF

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Guest,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

4/10 Poor

Vanessa

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Vanessa,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again. Sincerely, Hotel Manager

2/10 Terrible

Terri

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived to check in was told we had to pay additional 100 depoist which paperwork doesnt show that just the receipt from my card charge . Which I'm concerned we probably wont never see again. When standing at the desk there was a male employee sitting down with a few other talking and laughing at another guest. The room smelled like a animal there was hair all over bed and towels.We eneded up going to walmart to buy new stuff to be safe and air freshners. Underneath the bed was someone's underwear and rose petals which we left for the next person because i wasnt touching that . The bathroom was horrible . Thank god for my husband the shower knob was broke and we couldnt turn it on when calling down stairs maintenance was already gone so he fixed it.Also the tub has a crack in it which you had to stand in the front becasue if not you felt like you was gonna fall in a hole . Whrn checking out another guest was also very upset and complaining things and they just said there wasnt nothing they can do about. We come to Tampa at least 2 to 3 times a year but never again will we stay here .
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Guest,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

6/10 Okay

John Braxton

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
It was close to the Hard Rock Casino, but the motel was very dirty. The hallway carpet, in particular, hadn't been vacuumed, and that made a terrible first impression. It was also overpriced for what it offered.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 25, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your acknowledgment of our convenient location near the Hard Rock Casino. However, we apologize for falling short of your expectations regarding cleanliness. Your comments regarding the hallway carpet have been noted, and we will address this issue promptly to ensure a more pleasant experience for our guests.Sincerely, Hotel Manager

8/10 Good

Toni

Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Toni,We're glad you had a positive experience during your stay. If there's anything we can do to make your next stay even better and earn that perfect 5, please let us know. We appreciate your feedback and look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 Good

Karen

Travelled with family
Liked: Staff & service, amenities
We just needed a place to lay our heads and the price was very economical. Every staff person we talked to were friendly and helpful. Room was comfortable enough. The bathroom ceiling did have a bit of mildew and some fresh paint would make it look more clean
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Karen,Thank you for your kind feedback! We're glad to hear that the price was economical and that the staff was friendly and helpful. Your feedback about the bathroom ceiling is valuable, and we appreciate your suggestions for improvement. We'll certainly address this to ensure a cleaner and more comfortable experience for our guests. We hope to welcome you back for another positive stay in the future!Sincerely, Hotel Manager