Outdoor pool, sun loungers

Reviews of Hilton Tampa Downtown

3.5 out of 5
Hilton Tampa Downtown
211 N Tampa Street, Tampa, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 450 out of 1002 reviews" "
Rating 8 - Good. 252 out of 1002 reviews" "
Rating 6 - Okay. 147 out of 1002 reviews" "
Rating 4 - Poor. 82 out of 1002 reviews" "
Rating 2 - Terrible. 71 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. I’ll definitely be staying here again
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Thank you for your review, Derek! We are thrilled to know that you enjoyed your experience. We look forward to serving you again soon.

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love downtown atmosphere
Stayed 2 nights in Mar 2024
Response from Customer service on Mar 12, 2024
Thank you for choosing us, Bryan! We are glad that you enjoyed your stay, and the downtown atmosphere. It was our pleasure to welcome you and we hope to do so again soon.

8/10 Good

Ronald, Reidsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer service on Mar 12, 2024
Thank you for your rating, Ronald. We are glad that your overall stay was positive. However, if you have any specific suggestions about how we can earn that final star, please reach out to us. We hope to welcome you back again soon for an even better experience.

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 7, 2024
Thank you for your rating, Kathryn. We are glad to see that your overall experience was positive. However, if you have specific feedback about ho we can earn that final star, please reach out to us. We hope to welcome you back again soon for an even better experience.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sink was a l clogged a little but it was resolved quickly. Staff were friendly and attentive to visitor needs.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Thank you for choosing us, Vincent! We appreciate your 5 star rating and your mention of how quickly we resolved the issue with your sink. It’s great to hear that our staff was friendly and attentive. It was our pleasure to serve you, and we hope to welcome back again soon for another wonderful experience.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this hotel to attend an event at Amalie Arena, location was perfect and there's a free trolly that takes you there. Room was clean, and had no smells like some hotels. My only complaint is they texted me after I checked out to receive my Hilton Honors bonus points when I called to have them applied they stated it could only be done in person. I explained to them they sent a text hours after I left and the front desk made no mention of this. Guest Services still did not agree to award me my points.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
We're glad to hear that the hotel's location and cleanliness met your expectations during your stay for the event at Amalie Arena, Renee. However, we apologize for the inconvenience you experienced regarding the Hilton Honors bonus points. We'll be sure to share your feedback with the management team to ensure better communication and resolution processes. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience.

4/10 Poor

Joshua

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Thank you for your rating, Joshua. We are disappointed to see that your time with us did not meet our high standards. If you have specific information you can share about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the wonderful experience that you deserve.

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Plus a great taproom across the street!
Stayed 1 night in Jan 2024
Response from Customer service on Jan 30, 2024
Thank you for your review, Katie! We are thrilled to see your high rating, and to know that you enjoyed the cleanliness and location. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in a convenient area to where I needed to be
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Thank you for choosing us, Lori ! We are thrilled to hear that you enjoyed our nice property, and that our location was convenient to you. It was our pleasure to serve you, and we hope to welcome you back again soon for another wonderful experience.

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 30, 2024
Thank you for your rating, Jennifer. We are disappointed to see that your time with us did not meet our high standards. If you have any information you can share about aspects of your stay that we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that we are known for and that you deserve.

10/10 Excellent

Safaa, Davie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 19, 2024
Thank you for your five out of five rating, Safaa! We are thrilled to know that you enjoyed your stay, and we hope to have another opportunity to welcome you back again in the near future.

10/10 Excellent

nalinrat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer service on Jan 16, 2024
Thank you for choosing us, Nalinrat! We are delighted to see your 5/5 rating, and to know that you enjoyed your time with us. It was our pleasure to serve you, and we hope to welcome you back again soon for an equally satisfying experience.

8/10 Good

Meredith

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer service on Jan 12, 2024
Thank you for choosing us, Meredith. We are glad to see that your overall stay was positive. However, we hope to have another opportunity to welcome you back in the future, and provide you with an even better experience.

10/10 Excellent

Nuresha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer service on Jan 11, 2024
Thank you for choosing us, Nuresha! We are thrilled to know that you enjoyed your time with us, and we hope to have another opportunity to welcome you back in the future for another wonderful experience.

10/10 Excellent

Simira

Travelled with partner
Liked: Amenities
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 8, 2024
Thank you for your rating, Simira! We are delighted to know that you enjoyed your stay, and we hope to have another opportunity to welcome you back in the future for another great experience.

6/10 Okay

Edna, Piantini

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 31, 2024
Thank you for choosing us, Edna. We are sorry to see that your stay with us did not meet our high standards. If you have any specific feedback about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that you deserve.

8/10 Good

Erika

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The bar closed way too early Friday and Saturday and there was plenty of people there. Very rude turning lights off and on. Should be open more hours and be nicer
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 31, 2024
Thank you for your review, Erika. We appreciate your feedback and will certainly take it into consideration. We apologize for any inconvenience caused by the bars' closing time and hope that, despite this, the rest of your stay was positive. We look forward to another opportunity to welcome you back in the future for an even better experience.

8/10 Good

Elaine

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 8, 2024
Thank you for your rating, Elaine. We are glad to know that your overall stay was positive. However, we hope to learn more about how we can improve further. We hope to have another opportunity to welcome you back in the future, and provide you with a flawless experience that you deserve.

10/10 Excellent

Robert, Decatur

Great
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 1, 2024
Thank you for your high rating, Robert! We are thrilled to know that you enjoyed your stay, and that you would call it great. It was our pleasure to provide the highest level of quality and service, and we hope to have another opportunity to welcome you back.

10/10 Excellent

Kamaldeep

Travelled with partner
Liked: Cleanliness, amenities
Stayed 7 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
Thank you for your 5 out of 5 review, Kamaldeep. We are thrilled to know that you enjoyed your time with us and we hope to welcome you back again soon for an equally satisfying experience.

10/10 Excellent

Mr. Alex

Liked: Cleanliness, staff & service, property conditions & facilities
sweet
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 23, 2023
Thank you for choosing us, Mr. Alex. We’re thrilled to know that you enjoyed your stay. It was our pleasure to serve you, and we hope to welcome you back again soon for another great experience.

6/10 Okay

Jennifer

Stayed 6 nights in Dec 2023
Response from Customer service on Jan 9, 2024
Thank you for your rating, Jennifer. We are disappointed to see that your stay with us did not meet our high standards. If you have any information you can share about how we can improve our guests’ experience, please reach out to us. We hope to have another opportunity to welcome you back and provide you with the excellent experience that you deserve.

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer service on Dec 19, 2023
Thank you for choosing us, Trisha! We are delighted to see your high rating, and to know that you enjoy your time with us. We hope to welcome back again soon for another great experience.

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 12, 2023
Thank you for your 5 out of 5 review, Chuck! We are thrilled that you enjoyed your time with us and we hope to welcome you back again soon for another great experience.

10/10 Excellent

Russ

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly convenient. Staff was great. Surrounding area was very clean and safe
Response from Customer Service on Feb 13, 2024
Thank you for your review, Russ! We are thrilled to hear that our hotel was convenient and that our staff was great. It’s also great to know that the surrounding area was clean and safe. It was our pleasure to serve you, and we hope to welcome you back again soon for another wonderful experience.

10/10 Excellent

Jose

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Thank you for your five out of five rating, Jose! We are thrilled to know that you enjoyed your time with us, and we hope to welcome you back again soon.

10/10 Excellent

Miroslaw, Fort Myers

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 8, 2023
Thank you for your high rating, Miroslaw. We are delighted that you enjoyed your time with us. It was our pleasure to serve you and we hope to welcome you back again soon.

4/10 Poor

Malina Jean

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 5, 2023
Thank you for taking the time to leave a rating, Malina Jean. We are disappointed that your time with us did not meet our high standards. Please reach out to us if you have more information you would like to share about how we can improve. We hope to have another opportunity to welcome you back and regain your trust in us.

10/10 Excellent

Jay

Stayed 1 night in Nov 2023
Response from Customer service on Dec 5, 2023
Thank you for your rating, Jay! We are thrilled to know that you enjoyed your time with us, and we hope to welcome you back again soon.

10/10 Excellent

Imran

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 16, 2023
Thank you for your 5 out of 5 rating, lmran! We are thrilled to know that you enjoyed your time with us, and we hope to welcome you back again soon for another great experience.

10/10 Excellent

Eric

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 11, 2023
Thank you for choosing us, Eric! We are thrilled to see that you enjoyed your time with us. We hope to have another opportunity to welcome you back in the future, and provide you with an equally satisfying experience.

10/10 Excellent

Cindy

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 9, 2023
Thank you for choosing us, Cindy! We are thrilled to know that you enjoyed your time with us. It was our pleasure to serve you and we hope to welcome you back again soon for another great experience.

10/10 Excellent

Ferol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 15, 2023
Thank you for choosing us, Ferol! We are delighted that you enjoyed your stay, and we hope to have another opportunity to welcome you back soon.

8/10 Good

Steven, Westbrook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice high end hotel in the heart of downtown Tampa. The staff people were friendly and helpful. However, there was one deficiency. The room was devoid of amenities that you would expect from a hotel like this. There was one tiny refrigerator. There was no coffee maker, microwave, no cups (paper of plastic), and no suitcase stands. There were minimal towels. I routinely get these items even at budget hotels.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 13, 2023
Thank you for taking the time to share your experience with us, Steven. We appreciate your positive comments about our high-end hotel in the heart of downtown Tampa and the friendly and helpful staff. However, we apologize for the deficiency in room amenities. Your feedback is important to us, and we will review our offerings to ensure that our guests receive the expected amenities for a more comfortable stay. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Andrew Scott, Henderson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2023
Response from Customer Service on Nov 12, 2023
Thank you for your 5 out of 5 review, Andrew Scott. We’re delighted to know that you enjoyed your stay, and we hope to welcome you back again soon for another experience in our great location.

10/10 Excellent

Matthew

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 28, 2023
Thank you for your rating, Matthew! We are thrilled to know that you enjoyed your stay, and we hope to welcome you back again for another great experience.

10/10 Excellent

Curtis

Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 8, 2023
Thank you for your 10 out of 10 review, Chris! We are thrilled to know that you enjoyed your time with us, and we hope to have another opportunity to welcome back and provide you with a another wonderful experience.

10/10 Excellent

Jill

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 23, 2023
Thank you for your five out of five review, Jill! We are thrilled that you enjoyed your time with us and we hope to welcome you back again soon.

2/10 Terrible

Gabriela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Me and my husband drive a truck and when we got to the hotel they told us they couldn’t take out truck because it was too wide so we had to go find a public parking and park ourselves and we also had to pay 35 per day for parking in the street. This is something they should disclose because it’s definitely an inconvenience for customers
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 31, 2023
We apologize for the inconvenience you experienced with parking during your stay, Gabriela. We understand the frustration this must have caused, and we regret that it was not clearly disclosed in advance. Your feedback is important, and we will work to ensure better communication regarding parking for our guests in the future. We hope you might consider giving us another opportunity to provide a more enjoyable stay in the future.

6/10 Okay

Edward

Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 31, 2023
Thank you for your rating, Edward. We would appreciate hearing more about your experience and any specific issues or concerns you may have encountered. Your feedback is important to us, and we hope to have the opportunity to provide a better experience on a future visit.

4/10 Poor

Jane

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Will not be returning
When I checked into the hotel I was not told that the resort fee was to be used on good and beverages at the hotel. There is no free parking for the hotel, there is a paid parking garage connected to the hotel but was still quite a walk. We had to children use the hot tub, when they got out of the hot tub they said it felt like there were little pins poking them. It hurt so much they couldn’t lay on their back to sleep. They said they were fine until they turned the jets on, my only guess is that is was small pieces of fiberglass. I told the front desk the next morning but he didn’t seem to concerned or sorry. We come to Tampa a couple times a year but we will not be returning to this hotel again.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 30, 2023
We deeply regret to hear about the concerns you encountered during your stay, Jane. We apologize for any miscommunication regarding the resort fee, parking, and the discomfort your children experienced in the hot tub. Your feedback is important, and we will address these issues internally to ensure a better guest experience in the future. We're truly disappointed that you don't plan to return, and we hope you might consider giving us another opportunity to provide a more enjoyable stay in the future.

8/10 Good

Yaunet

Liked: Cleanliness, staff & service, property conditions & facilities
Muy concurrido el área todo muy bien muy agradable en que tener presente en el área de Tampa todo cierra temprano si vienes de una ciudad como New York o Miami tienes que recordar los horarios pero todo lo demás muy agradable
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 25, 2023
Agradecemos sus comentarios sobre su experiencia, Yaunet. Nos complace saber que encontró el lugar agradable y bien ubicado, a pesar de que los horarios de cierre pueden diferir de ciudades más grandes como Nueva York o Miami. Estamos encantados de que todo lo demás haya sido de su agrado. Siempre estamos aquí para recibirlo con los brazos abiertos y ofrecerle una estancia satisfactoria en futuras visitas.

10/10 Excellent

Erika Chanté

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly, great ambience and clean facilities.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 21, 2023
Thank you so much for your positive review, Erika Chanté! It’s great to know that the staff was friendly, and you enjoyed the great ambience and clean facilities. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Excellent

Atef

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Customer Service on Oct 21, 2023
Thank you for choosing us, Atef! We appreciate your high rating and hope to have another opportunity to welcome you back again in the future.

4/10 Poor

Brian, Lethbridge

Travelled with group
Disliked: Staff & service, property conditions & facilities
It is clear that Owner / Management / does not care about this location. The staff seem to be poorly treated, and trained. I realize there is a staff shortage everywhere, but I feel bad for the staff and their lack of support from Management.
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 17, 2023
We're deeply sorry to hear about your experience, and we genuinely appreciate your feedback, Brian. We take your comments seriously and want to assure you that we do care about our guests and our team members. We are committed to providing a welcoming and supportive environment for our staff, and your comments will be used as a valuable tool for improving our operations. Rest assured, we are working diligently to address any issues you've raised to enhance the overall experience for our guests and our dedicated team. Your perspective is crucial to us, and we hope you will consider giving us another chance to provide you with a better stay in the future.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer service on Oct 17, 2023
Thank you for your 10 out of 10 rating, Carmen! We are delighted that you enjoyed your stay, and we hope to welcome you back again soon.

6/10 Okay

VuDang

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel looks nice from the outside and in its lobby. But that is where it end. The room doors need to be replace, the bathroom needs to be updated. The hallway all need to be repainted. When we checked in, my partner notices yellow stain around the base of the toilet and quickly released it was pee stain. We wiped the whole bathroom down with clorox wipes. And then when took a shower, my partner notice the towel had black spots all over them. We called the front desk to ask to be moved to another room. The staff is wonderful, they are willing to help and provide us with a small credit for the issues. Overall, I don't see myself staying here again unless they do some major updates and improve their house keeping.
Stayed 4 nights in Oct 2023
Response from Customer Service on Oct 28, 2023
We appreciate your feedback regarding your recent stay, and we deeply regret the issues you encountered, VuDang. It's disappointing to hear about the condition of the room, bathroom, and towels. We understand your concerns and sincerely apologize for the inconvenience. We're glad to hear that the staff was willing to assist and provide a credit for the issues. Your feedback will be shared with our team, and we will work diligently to make necessary improvements in our rooms and housekeeping. We hope you might consider giving us another opportunity in the future to provide a more enjoyable stay.

10/10 Excellent

Alexis, davie

The front desk was very friendly and helpful!
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 16, 2023
Thank you for your comments, Alexis. We are delighted to hear that the front desk staff was friendly and helpful. It is our goal to provide the highest level of service to all of our guests, and we are glad that this was the case with you. We hope to welcome you back again for another wonderful experience.

10/10 Excellent

Jill

Stayed 1 night in Oct 2023
Response from Customer Service on Oct 16, 2023
Thank you for your 10 out of 10 rating, Jill! We are delighted that you enjoyed your stay, and we hope to welcome you back again soon.

10/10 Excellent

Carlos, Bradenton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved stay at this hotel and the king suite was perfect
Stayed 1 night in Sep 2023
Response from Customer Service on Oct 9, 2023
Thank you so much for choosing us, Carlos! We are delighted to hear that you loved staying in our king suite. We look forward to welcoming you back in the future for another great experience.