Ratings based on 226 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
73% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by David from Milwaukee

Good pricing. Includes shuttle to Tampa airport.

Posted 16-Apr-2014
Very average. Decent condition. Reasonably priced.
Comment from
18-Jan-2014
David - Thank you for taking the time to write a review of your stay. I'm so pleased that you found our prices to be reasonable. As well, it's great to hear that you enjoyed our airport shuttle during your visit. Thank you for choosing Extended Stay America. We look forward to welcoming you back in the future.
2 out of 5
by A verified traveller

Inexpensive and near the airport

Posted 14-Apr-2014
Pros: It was clean enough.
Cons: Bathroom needed work - leaky faucet, slow flushing toilet.
Location: Close to the airport.
The hotel was conveniently located near the airport. But beyond that, it was just a room. Leaky faucet in bathtub was annoying. Very slow flushing toilet that threatened to overflow (but fortunately did not). Courtesy printer out of order at the front desk, so no way to print boarding pass. Continental Breakfast nothing to write home about. However, the coffee was strong and very good - so not all bad.
3 out of 5
by A verified traveller

Close to airport and free shuttle

Posted 1-Apr-2014
Cons: Bathrooms need to be redone and fridge and stove could use cleaning
Location: Airport close
Front desk was very helpful with helping me to check in for my flight the next day and calling a shuttle for me. Thought it was weird that there was no front desk staff from 11pm-7am. Was not able to check out the next morning just had to leave the key. the shower in the bathroom was rusted and moulded. There was new laminate flooring in kitchen and bathroom. Alright for a quick stay
Comment from
3-Jan-2014
Thank you for taking the time to write a review of your stay. I'm pleased to hear that you enjoyed our shuttle service and our helpful staff during your visit with us. Still, I apologize that the condition of your bathroom did not meet your expectations. Your comments will be useful as we continue to improve our hotel. Please know that staff members are always available and can be reached using the lobby phone outside of our front desk hours. Thank you again for your comments. We look forward to welcoming you back in the future.
5 out of 5
Recommended
for Everyone
by very nice hotel from s

Nicw hotel!!!!

Posted 27-Mar-2014
Very nice...clean....comfy pretty rooms. Good price for such a nice room.
Comment from
1-Jan-2014
Thank you for taking the time to write a review of your stay. I'm glad that we were able to provide you with a clean, comfortable room at an affordable price. Thank you for choosing Extended Stay Hotels. We look forward to seeing you again soon.
2 out of 5
by Andrea from Boston, MA

Bring your own

Posted 23-Mar-2014
Bring your own shampoo, soap and TV Guide - the front desk was unable to provide. "Waiting for a delivery," they said. One bedside lamp didn't work and neither of the in-room landlines worked for a call to the front desk for service. hot tub described in online description didn't exist. I'll stick to Hampton Inns for less expensive business travel next time.
Comment from
26-Jan-2014
Andrea – I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that the items you requested were not available to you upon your request. To make sure this doesn’t happen again, I will be making sure these items are fully stocked and available. As well, I apologize for the items in your room that were in need of maintenance attention. I have met with our maintenance staff to ensure these issues are resolved right away. Thank you for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you’re in the area.
4 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location for Yankees ballgame & departure

Posted 9-Mar-2014
The staff couldn't have been any more helpful - young, enthusiastic & very professional.
Comment from
14-Jan-2014
Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you found our staff to be helpful and professional during your visit. Thank you for sharing your experience with us. We look forward to welcoming you back in the future.
3 out of 5
by A verified traveller from H

Large room, bad location

Posted 25-Feb-2014
Our room was large and recently remodeled. Everything was fairly clean other than some dust on the bathroom counter and some stains in the bathtub. Large kitchen and seating area. Where we were most disappointed was the location. The only thing within walking distance was a 7 Eleven ~ otherwise no resteraunts or entertainment. Unless literally stating overnight, it's worth paying a little more for a better location. Also, the advertised free breakfast was grab n go - coffee and or an orange basically.
Comment from
28-Jan-2014
Thank you for taking the time to write a review of your stay. I apologize that our level of cleanliness and location did not meet your expectations. I will meet with our housekeeping staff to review our cleaning procedures and policies so that this issue does not affect our future guests. Also, I’m sorry that our free grab-and-go breakfast did not meet your standards. Your feedback will be helpful as we continue to improve our breakfast offerings. Again, thanks for the comments. We hope that you will give us another chance to provide you a better experience the next time you’re in our area.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Stuck in Tampa

Posted 17-Feb-2014
Pros: Close to airport.
Northeast snowstorms kept me in Tampa overnight. I was looking at $200.+ hotel rooms. A bit desperate I decided to give Expedia's non-published hotels and rates a try. Turned out to be a blessing. Found one right next to the airport for half the price. Worked great.
4 out of 5
Recommended
for Everyone
by Dee from Florida

fit the bill perfectly

Posted 22-Nov-2013
Pros: The spacious room, good TV, nice AC unit, very large bathroom, coffee maker, sofa, nice lamps, bed, etc.
Cons: It would be nice to have a canopy over the entrance, it was raining when we got there with a lot of bags, we had to bring the bags in the rain.
Location: sleep! location is right by the airport, great for early morning departures
Very large suite/room, tons of space to spread out & get organized before a long trip home, everything you need in an easy, convenient spot, very close to the airport, very nice staff, prompt 5am airport shuttle, straight to the airport, made life easier.
4 out of 5
Recommended
for Everyone
by A verified traveller

Decent and low priced.

Posted 2-Nov-2013