Ratings based on 308 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
79% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Jacksonville, FL

Extended Stay America - Tampa

Posted 17-Jan-2015
Was my first time in this kind of hotel. It was better than I thought .
Comment from Hotel Management
27-Jan-2015 by Manager, Hotel Management
Carmen - Thank you for posting a review of our hotel. I am glad to hear that our hotel exceeded your expectations. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
3 out of 5
Recommended
for Everyone
by A verified traveller

the hotel was ok

Posted 8-Dec-2014
The hotel was clean and the staff was excellent once I got to the hotel. The hotel shuttle from the airport is unreliable. I called 3 times for the shuttle and waited over an hour. I finally had to take a cab.
Comment from Hotel Management
10-Dec-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you felt our hotel was clean and the team was excellent once you arrived. I do apologize, however, for the inconvenience due to the airport shuttle and that you had to take a cab. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
4 out of 5
Recommended
for Couples
by Gordonfrom Ann Arbor

Nice clean overnight stay

Posted 23-Nov-2014 on Hotels.com
Nice overnight stay
Comment from Hotel Management
7-Feb-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you had a very nice overnight stay with us. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
3 out of 5
Recommended
for Families
by perfrom Per Stockholm

Bra hotell om man bara behöver en säng

Posted 23-Nov-2014 on Hotels.com
Behövde ett hotell nära flygplatsen vilket detta uppfyllde men den totala saknaden av närservice var ett problem samt att den angivna frukosten bestod bara av kaffe med kaka polen låg på parkeringsplatsen.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom florida

very local for an appnt i had.

Posted 20-Nov-2014
Pros: clean, tidy and near where i needed to be,
i needed photocopying done and the front desk copied my papers for nothing.
Comment from Hotel Management
26-Nov-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our staff was able to assist you photocopying your documents and that you felt out rooms were clean and tidy. I am glad that our location was where you needed to be for your visit. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
3 out of 5
Recommended
for Couples
by elainefrom st. john's , NL

kitchen?

Posted 13-Nov-2014 on Hotels.com
Great price, only there for 1 night. very friendly, clean. But one thing... Lovely new kitchen fridge/stove sink lots of cupboards...but not a dish/glass nothing. Not even a fork.
Comment from Hotel Management
24-Jan-2015 by Manager, Hotel Management
Thank you for your great review of our property. I'm glad that you felt our rooms were not only reasonably priced, but that the staff was friendly and the room was clean. Still, we do apologize that our dish delivery program was not properly explained to you. We keep our kitchen supplies behind the front desk to ensure that they are properly sanitized for the health and safety of our guests. They are available upon request at no charge. I will be meeting with my front desk staff to ensure that we are properly informing our guests of this moving forward. We do have them at the front desk if needed upon request. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
4 out of 5
Recommended
for Business Travellers
by Rachaelfrom Austin, Texas

Great place to stay.. clean, convenient, safe

Posted 12-Nov-2014 on Hotels.com
The service at this hotel was excellent. I found the staff very helpful & friendly. There is a continental style breakfast located at the door so you can easily grab something and leave. The hotel has a nice gym and also a laundry room with snack and soda machines. My only complaint is that there was construction during the day and the cleaning ladies WERE SO LOUD. The walls are thin so you kind of hear everything. Overall great place to stay.. clean, friendly, safe, convenient.
1 out of 5
Recommended
for Personal Event
by A verified traveller

No one at the front desk for hours

Posted 12-Nov-2014 on Hotels.com
When I arrived at the hotel, there was no one at the front desk. After calling and waiting for about a half an hour, I had to take a cab to another Extended stay. The person at the desk of Extended stay Westshore spent an hour trying to contact someone at this hotel and finally just booked a room for me at the Westshore location. The front desk employees should have mobile phones available so that they can be reached when they are away from the desk. I'm glad I wasn't experiencing an emergency. I would not recommend this hotel.
Comment from Hotel Management
24-Jan-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am sorry to read that you were unable to reach any of our staff at our property. This experience is unacceptable. To make sure this doesn't happen again, I am re-coaching the staff to be more alert and to carry the cordless phone provided. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
4 out of 5
Recommended
for Families
by Thomasfrom ft pierce fl

tampa visit

Posted 9-Nov-2014 on Hotels.com
was to visit granddaughter who lived nearby.place was nice- mattress was a little saggy- could be more firm. otherwise stay was good.
Comment from Hotel Management
24-Jan-2015 by Manager, Hotel Management
Thank you for your great review of our property. I'm glad that you had a good stay with us at our location while visiting your granddaughter. Still, I do apologize that your mattress was not firm enough for you. Your feedback on this issue will be useful to us as we continually work to improve our hotel. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
4 out of 5
Recommended
for Everyone
by A verified traveller

Peaceful

Posted 4-Nov-2014
Best hotel stay since I've been in Tampa. Very comfortable. Clean, no bugs, not loud. Felt safe. Only part I didn't care for was breakfast was grab and go. So basically, fruit, coffee, muffins. Other than that, awesome. Booked the following night.
Comment from Hotel Management
12-Nov-2014 by Manager, Hotel Management
Thank you for your great review of our property. I'm so pleased to hear that your stay with us was the best one since you've been in Tampa and that you felt safe and have a very comfortable and clean room. Still, I do apologize that you did not care for our grab-and-go breakfast. Your feedback on our selection will be useful to us as we continually work to improve our hotel. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!