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Reviews of Ximen Citizen Hotel

3 out of 5
Ximen Citizen Hotel
No.94, Emei St., Wanhua Dist., Taipei

Reviews

8.0

Very good

Rating 10 - Excellent. 57 out of 174 reviews" "
Rating 8 - Good. 75 out of 174 reviews" "
Rating 6 - Okay. 26 out of 174 reviews" "
Rating 4 - Poor. 9 out of 174 reviews" "
Rating 2 - Terrible. 7 out of 174 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Betsy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property is great! 3 minutes walk to a 24 hour coin operated laundramat. Lots of places to eat and shop. A You Bike rental station diagonally across the street. The only problem is it’s a bit noisy with people and car traffic outside a busy area.
Stayed 8 nights in Apr 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is my first choice of this place.
Stayed 5 nights in Apr 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service
check in was slow and delayed for more than 20 minutes. Front desk personnel was polite and tried to assist as much as they could.
Stayed 4 nights in Apr 2024

6/10 Okay

kevin

Stayed 3 nights in Mar 2024

8/10 Good

Steve, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is small, but you get what you pay for.
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff! Would highly recommend and stay again
Stayed 4 nights in Dec 2023

10/10 Excellent

Zhenfeng

Stayed 1 night in Feb 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk receptionist when on the day I checked-in was very helpful and attentive.
Stayed 2 nights in Feb 2024

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
As stated all ready very welcoming and central in the shopping district of Taipei.
Stayed 2 nights in Jan 2024

4/10 Poor

Chan Foong

Liked: Staff & service
Disliked: Room comfort
Not good experience
I think this hotel is haunted. I felt the ghost in my room, and I ran to the lobby! The lift also creepy, I had to try many times to close the lift, cause it kept opeing up. Anyway, the service is good
Stayed 2 nights in Jan 2024
Response from CoCo on Jan 21, 2024
I'm sorry for what happened to you. You are the first guest to report that the hotel is haunted since it opened. Guests quarantined for 15 days during the epidemic have never reported this.Thank you for reporting the elevator issue. The elevator infrared sensor is faulty. We have asked the elevator company to address and issue an announcement.If you are not sure whether ghosts will always follow you, here is the free 「spirit adjustment」 service of Xingtian Temple that you may need.In addition, thank you for your affirmation of our hotel service!

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
@
Stayed 6 nights in Jan 2024

10/10 Excellent

micheal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money
Excellent location!! Close to everything. Great hot water and Fast Wi-Fi. Easy check and check out service.
Stayed 2 nights in Jan 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service
Very friendly and approachable staff; always willing to help and accommodate customer's request.
Stayed 3 nights in Dec 2023

8/10 Good

Daniel, Escondido

Stayed 2 nights in Jan 2024

10/10 Excellent

JAMIE

Liked: Cleanliness, staff & service, amenities

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and convenient
Stayed 8 nights in Nov 2023

8/10 Good

Kwai yin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, walking distance to night market and MRT station , next door has a good stall selling dumpling & Food .
Stayed 4 nights in Nov 2023
Response from CoCo on Dec 28, 2023
Thank you for your comment, I hope to serve you again next time

8/10 Good

Yuan tai

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Manli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Zhenhong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Hanyao

Liked: Cleanliness, staff & service, property conditions & facilities
gòod
Stayed 2 nights in Sep 2023

10/10 Excellent

Airnangfa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
อยู่ใกล้ximending เสาเขียวมาก ฝั่งตรงข้ามรร.คือ street art โลเคชั่นดี สุดๆ มีทั้ง7-11 และ familymart ของิน ร้านอาหารคือเพียบ สะดวกสุดๆ ห้องกว้าง สะอาด มีหน้าต่าง amenities คือเยอะสุดเติมให้ทุกวัน ห้องน้ำแอบเล็กไปนิด ไม่มีสายชำระ ราคาดีสุดๆ แนะนำเลยค่ะ
Stayed 3 nights in Aug 2023

10/10 Excellent

mark edward

Stayed 5 nights in Jul 2023

8/10 Good

DAVID

Stayed 6 nights in Jul 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Friendly staff
Stayed 11 nights in Jun 2023

2/10 Terrible

Mari

Disliked: Cleanliness, staff & service
I booked other hotel on the same street but they transferred me here. At check in time, they upgraded bigger bed room completely. However the room was insanely small. You cannot open your suitecase and sit on chair same time. I felt this room is just for sleeping. Next morning I found a condom package at hidden spot. There was 1 inch gap between door and floor. No pravacy.
Stayed 1 night in Jun 2023

10/10 Excellent

SIANG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Close to everything.
Stayed 7 nights in May 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
nice staff
Stayed 6 nights in May 2023

10/10 Excellent

YAT WING

Stayed 5 nights in Apr 2023

2/10 Terrible

Cindy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First disappointed of first day check in...they didn't stated to tell me my stay is at 94...n I Sept in .they asked go next few door. Secondly reaching the 94 ..staff very rude n un friendly for our check in processing.very bad 👎👎👎 serving..will not back to stay this hotel .will not recommend.. 4 day their air conditioning break down...n This staff super rude Miss Yu...
Stayed 7 nights in Apr 2023

10/10 Excellent

Yun

Disliked: Cleanliness
There is a cracked area on the wall/headboard. Also, I sighted a cockroach which I believe crawled in from the gap under the door.
Stayed 2 nights in Apr 2023

8/10 Good

Tony

Stayed 9 nights in Mar 2023

10/10 Excellent

Titus

Stayed 4 nights in Mar 2023

2/10 Terrible

Adrian

Disliked: Cleanliness, property conditions & facilities, room comfort
Just bad. Real bad.
The hotel was dirty. I killed 5 moths during my stay that made a home of bed and towels. The curtains haven’t been cleaned for few years, was scared to even touch them. Just a big no. On top of that it was crazy loud, not only outside of corridor but also inside, as someone decided to make a birthday party two rooms from me. And not gonna mention the fact that one night drunk man tried to break in into my room…
Stayed 4 nights in Mar 2023

10/10 Excellent

YING FOO

Liked: Staff & service, amenities, property conditions & facilities
The hotel is near to many F&B
Stayed 5 nights in Mar 2023

10/10 Excellent

Chonghoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 4 nights. Hotel location is excellent as it’s near Ximen station with plenty of amenities around the corner. Room is clean and of decent size for single. Staff are friendly and polite. Will return if I visit Taipei again.
Stayed 4 nights in Feb 2023

8/10 Good

Virpi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, walking distance to night life but far enough to be quiet. Really friendly service, loved the stay!
Stayed 3 nights in Feb 2023

8/10 Good

Debbie Ee Min

Travelled with family
Liked: Cleanliness, staff & service
the staff were very friendly and helpful. definitely the best part of the stay :)
Stayed 6 nights in Feb 2023

6/10 Okay

Alice

Travelled with family
Disliked: Staff & service
Staff is at average level. Thanks anyway.
Stayed 2 nights in Apr 2024

6/10 Okay

SACHIKO

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
非常に無駄のないコンパクトなお部屋です。水回り（シャワー、洗面台、トイレ）が全て同じ床なので、シャワー後の為にビーサンなどを持参した方が賢明です。
Stayed 2 nights in Apr 2024

10/10 Excellent

KAZUKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
私は男性で一人旅の宿として使用しました。 全体としての評価はとても良かったです。 以下に良かった点と気になった点を記します。 良かった点 ・無料の水500ml1本が置いてある。 ・アメニティが豊富(スリッパ、歯ブラシ、カミソリ、クシ、ボディソープ、シャンプー、タオル) ・西門駅から徒歩10分ほどとアクセス良 ・受付が日本語、英語で対応してくれる ・道を挟んで斜め向かいにコンビニ(セブンイレブン)がある 気になった点 ・トイレットペーパーが流せず、トイレの横にある蓋付きゴミ箱に捨てなければならなかった。慣れれば問題無いが、最初は少し抵抗感があった。 ・私のミスだとは思うが、Wi-Fiの無い部屋だった。他の部屋番号の名前でWi-Fiが出てきたので部屋毎に設置されている。
Stayed 2 nights in Apr 2024

10/10 Excellent

Jet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
購物方便
Stayed 4 nights in Feb 2024

6/10 Okay

Arnold

到台北工作，在酒店住了十天，單人房間空間足夠，放到小型行李箱，工作舒適度還好。 可能靠近升降機，深夜有時會傳來聲音，淺睡的可能不習慣。 酒店偏舊，但可接受，賣點是在西門町中，性價比好的，周邊配套完全足夠。
Stayed 10 nights in Feb 2024

8/10 Good

Cheuk Yin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間比較小，花灑水壓大，床很好睡，位置方便，附近吃的很多。

4/10 Poor

PUI YEE

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from CoCo on Feb 26, 2024
Thank you for your review.Wish you a great stay in the future during the next New Year.

10/10 Excellent

Chigo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1.這次帶老婆和孩子一起到台北玩4天，住了3晚，原規定是下午三點入住，沒想到二點嘗試入住，居然櫃檯說已經打掃好了，同意入住，第一個好！！！ 2.房間裡面乾淨，天天打掃整齊清潔，第二個好！！！ 3.一樓大廳免費提供咖啡 糖果 便條紙 原子筆，雖然價值不高，但是看的出老闆的用心，第三個好！！！
Stayed 3 nights in Jan 2024

10/10 Excellent

Min ho

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3일 숙박했어요. 이틀전쯤에 갑작스럽게 예약했는데 반신반의 했습니다.한국의 모텔, 호텔과는 천지차이로 비교도 할 수 없어요.너무나도 친절하고 24시간 상주하시는 것 같고요 다들 웃으며 응대하시고 영어도 잘하시고 이런저런 요구사항 전부 무료로 해주시고 청소도 매일매일 해주시는데 그냥 들어갈 때마다 새방을 만들어놔요.수건이나 휴지나 심지어는 슬리퍼도 리필해줍니다.맨 꼭대기 102B호를 사용했는데 3명이라고 하니깐 크고 넓고 진심 겁나 푹신한 침대 따로따로 3개 있는 방으로 줬습니다.넓고 냉장고 잘되고 에어컨 잘되고 깨끗해요.누런색이 아닌 깨끗한 흰색 에어컨이에요.티비도 전기주전자도 잘되고 생수도 계속 리필해주고요 화장실 넓고 깨끗해요.한국에서는 1박에 40만원인 좁은 오션뷰 호텔이나 리조트는 샤워기가 낡고 망가져서 좌우앞뒤로 물이 새는데 고치지도 않던데 여기는 심지어 수압도 샤워기도 깨끗하고 정상이고 옆에 벽걸이로 삼푸랑 바디워시 있어요.저급한거 아닌것 같아요.향도 좋고 거품이 너무 잘 나요.조용합니다.층간소음 없고 조용해요.청소하시는 분들도 친절하고 인사를 먼저 해주십니다.양보도 잘해주시고 웃어주십니다.대만이 나라 자체적으로 습하고 비도 많이 오고 곰팡이가 많아서 어쩔 수 없이 에어컨 풀가동에 화장실 문도 열어서 환기 시켜야 해요.디퓨져 하나 사다 놓는 것을 추천드려요.에어컨 풀가동해도 고장이 안나더라고요..여기저기 환하고 밝게 불 켤수 있는 전등과 스위치도 많아요.베란다는 아쉽게도 방충망이 없고 펜스가 없으니 조심하셔야해요.화장실은 창문이 있는데 열기가 조금 힘듭니다.성인 3명이서 이 가격대비 이런 곳은 없다고 개인적으로 생각합니다.로비에는 캐리어 무게 잴 수 있는 저울도 있어요.친절하고 깨끗합니다.추천 ㄱㄱ.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Wenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
服務人員態度很好,臨時的應變能力也很好。
Stayed 1 night in Jan 2024

2/10 Terrible

KAZUTOSHI

Disliked: Staff & service, property conditions & facilities, room comfort
部屋が狭い
部屋が狭いのにバスルームが大きすぎる フロントもあいさつなし ベットメイキングなし 安宿
Stayed 2 nights in Jan 2024
Response from CoCo on Jan 21, 2024
Sorry for the unpleasantness of your stay. The room booking website has introduced the size of the room. Please pay attention to it when booking any hotel next time.We arrange room cleaning every day.If you turn on "Do Not Disturb" during your stay, our housekeeping staff will not come in to clean.Thank you for your information. We will remind the counter staff to greet guests with a smile.